Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

Opening the Door: Academic Technology and Library Collaborations at Ohio State

Joanne Dehoney

Office of the CIO

Elizabeth L. BlackUniversity Libraries

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

Libraries and IT

What are the cultural and historical barriers to collaboration at your institution?

Missions are converging. Infrastructure is expensive.

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

Agenda

• Scene Setting• Dialog: Stereotypes• 3 Cases from Ohio State• Dialog: Effective Collaborations• Wrap-up

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

University Libraries

Who are we?

Classroom Services

Network, SAN, Hosting, Telecommunications, Server Support

Technology Enhanced Learning & Research

University Libraries

Office of the CIO

Provost

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

Our Lens: TELR & University Libraries

• Library exposed through LMS– eReserves– Hierarchical library resource pages– Librarian role

• LMS exposed through Library– Course Enhancement grants

• Digital Storytelling Project• Seminar Series

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

Ground Rules

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

Dialog: Identifying Stereotypes

• Beyond the obvious• ID stereotypes -- local or otherwise• Positive and negative light• Scribe(s)• ~5-10 minutes

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

Discipline Stereotypes

Library IT

Academia Business

People Systems

Understandings SLA’s

App conversant App fluent

Female dominated Male dominated

Older Younger

Books Sports

Alexandria Cupertino

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

I. Library Links in Carmen

• Goal:

Develop an application to expose library resources in the learning management system at the correct level of granularity.

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

NODisplay

University Default

Library Link Selected

Department Specific Page

Course Specific Page

NO

NO

YES

YES

YES

Display

College Specific Page

Display

Display

Instructor or student?

Library Link in Carmen

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

Library Link: Cultural Challenges

• Academia v Business: – TELR’s PMI style project definition off-putting to

Librarians– Terminology: Business processes v. workflows

• Individuals v. Systems– Difficult to engage librarians in systems thinking– Striving to serve every individual

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

Impact on Project

• Process slowed and stalled• One person left original committee, dramatically

leaving mid-meeting• Scope kept drifting toward rebuild of existing library

web resources

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

Outcome

• Developed big picture in Library IT group and TELR• Librarians developed specific cases in tight

framework• Took cases back to original team members and

larger library staff• TELR dropped emphasis on project paperwork

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

II. eReserves in Carmen

• Goal:

Move eReserves into the “Learning Object Repository” associated with Carmen.

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

Course

eReserves in Carmen

eReserves area

LOR

CARMEN

Course

Course

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

Course

eReserves in Carmen

eReserves area

LOR

CARMEN

Course

Course

•Dedicated area of LOR

•Specialized “eReserves Role”

•Single support contact (hotline)

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

eReserves in Carmen: Service Pitfalls

• Librarians ran into trouble using LOR • Began placing resources directly into courses using

student labor• Shared logins• Didn’t call TELR

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

Impact on Project

• The work got done• Cultural confusion• Betrayal

– “You said it would be easy!”– “We created exceptions processes for you!”

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

Analysis

• Application fluency = Making Assumptions• Shy older females• Rule orientation• Priorities: individuals over systems

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

Outcome

• Project debriefing• Had TELR staff reach out weekly• Reinforced “hotline” use• Q & A instead of training approach

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

Case III: Maintaining EZProxy Logs

• Goal:

Systematic maintenance of log files

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

EZProxy: The Scenario

• New sys admin from IT side, not libraries • Responsible for system maintenance • Mentioned in passing his plan to add an identifier to

the logs and to extend time kept to 30 days

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

Impact

• Cultural confusion– Efficiency versus philosophy– People versus systems– Alexandria versus Cupertino

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

Outcome

• Additions to orientation for IT personnel in Libraries

• Modification of the logs procedure for EZproxy

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

Dialog: Effective Collaborations

• Project or service at your institution• Tie to stereotype• What worked or would you do differently• Time TBD

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

Lessons

• Library– Focused pilot projects valuable for testing ideas

• Include objectives and realistic measurements– Small working teams– Communication and input opportunities to broader

groups– Creating project documents

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

Lessons

• TELR -– Student backup systems– Faster to move to manual processes– Treat librarians more like faculty– Project planning without the terminology or

boilerplate templates

Opening the DoorUniversity Libraries and Office of the CIO

January 29, 2008 Educause Learning Initiative Annual Conference

Thank you!

• Beth Black black.367@osu.edu• Joanne Dehoney dehoney.1@osu.edu

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