2105 Esri Electric & Gas GIS User Conference

Opening the Outage Door :Integrating OMS into CIS

October 7, 2015

Zach Bettis | TCEC• GIS Analyst• ArcGIS and ArcFM• Projects / Solutions

Jeff Mertz | SSP Innovations• Director of Technology• Principal Consultant• Many hats

Introductions

About Us….• Established in 1939• Headquarters: Azle, TX• 4 District Offices• Serve 16 Counties in North

Central Texas• Interesting Facts

• 149 Employees• 100,380 Active

Meters• 673 Meters /

Employee• 8,550 Miles of Line• 670 MW Summer

Peak Demand• Advancing GIS

applications

Zach Bettis | TCEC• GIS Analyst• ArcGIS and ArcFM• Projects / Solutions

Jeff Mertz | SSP Innovations• Director of Technology• Principal Consultant• Many hats

Introductions

About Us….• Eleven-year old GIS consulting company

• Work exclusively in the U.S. utility/telecom industries

• Team of ~30 Based in the Denver area

• 100% of our work is performed at utilities & telecoms with Esri-based GIS

• 100% aligned with Esri platform strategy

• 60+ clients; 100+ combined years working with Esri software

• Industry-leading reputation for quality, successful solutions to requirements

Business Drivers• Strengthen Customer Service with accurate outage data

• Retrieve current outage information• Retrieve historical outage information• Entry of new outage for a customer / location

• Increase productivity by consolidating systems• No more entry into Responder™ system• Users can use the existing system from ATS

The Solution

• Screen customizations• Current outage information• Historical outage information

• Application enhancements• “Take Outage” function

ATS Enhancements

The Solution

• Designed in collaboration with ATS

• Messages used MultiSpeak 4.0 standard

• Windows WCF service

• Use of Responder™ provided services / API

Integration Service

The Solution

• Overview

Integration Service

SQL Server

ResponderResponderArchive

ATS CIS System

ATS Integration

Responder Server

OMSIntegration Service

Multicasting Interface

Responder Services

The Solution

Interface calls• GetOutageEventStatusByOutageLocation

• Returns outage information by location to ATS• GetOutageEvent

• Returns outage information by outage id to ATS• ODEventNotification

• Receives outage event information and submits call to the Responder™ system

• GetOutageHistoryOnServiceLocation• Returns historical outage information to ATS

Integration Service

Benefits• Increased productivity

• Increased consumer satisfaction

• Better communication• With consumers• With dispatchers

• Quick access to pertinent, detailed information

• Less applications to train on and maintain

Questions?

Zach Bettis Jeff MertzTCEC SSP