openscape - unified communications - katedra za...

HiPath OpenScape

© Siemens HiPath OpenScape Highlights Jan-07 2

Challenges in Today’s CommunicationsCommunications Are Not Unified

Fragmented user communication experiences (both personal and professional) lead to thesetop communications frustrations:

� 67% must leave multiple messages in different places

� 65% decision-making is delayed because colleagues fail to respond in time

� 59% aren’t able to locate a colleague

� At a time when businesses are becoming ever more mobile

Sources: CIO Insight, Wall Street Journal


Challenges in Today’s CommunicationsCommunications Are Not Unified

Enterprises Are Mobile:

� 44% of iworkers are regularly mobile

� 66% of enterprise employees will travel in 2006

� 47% of corporations support teleworking

� 24 million teleworkers in US

� CIOs will spend 23% more on wireless networking in 2005

Sources: CIO Insight, Wall Street Journal, ITAC, Executive System Research Center, Siemens Marketing


HiPath Unified Communications Building Block Applications

Business process integration

Preference-based Presence-based

Collaboration & conferencing

Advanced communications Portal / dashboard

Open / SIP

One-number service

Speech recognition

Basic communications portal

Unified messaging /mixed media

Voice messaging

HiPath OpenScape

Unifying all communications

across wired and wireless

domains

� Traditional

� Distributed

� Hosted environments

HiPathXpressionsV

oice

/ IT

dom

ain

inte

grat

ion


The Value of PresenceImagine It in ALL Your Business Processes…

What If You Could…� Bring the immediacy of instant messaging

into your most important business tasks?

� Launch a Web conference and share documents from within your workflow applications?

� Launch an unscheduled workgroup conference using your voice and your mobile phone?

� See if someone is available to take your phone call?

� Click once and reach an entire workgroup?

Value Proposition: HiPath OpenScape Removes Wasteful Communications Guesswork and Expense from Your Workflow, Dramatically Improving Key Business Processes


What Is HiPath OpenScape? Full-Spectrum Presence within Existing Business Applications

NOT a separate point solution

Presence-based, preference-based and process integrated solution for improved workflow

� Real-time software suite on Microsoft LCS platform

� Single presence-enabled view of users and devices

� Speech-enabled conferencing and collaboration

Necessary Capability for Competing in the Global Information Economy


HiPath OpenScape Enhances Your Existing Voice / Data Infrastructure Investments

HiPath OpenScape Middleware:

� Is platform independent

� Uses existing desk and mobile phones

� Integrates into existing applications / processes with Web services tool kit

� Provides voice portal access for mobile users

� Makes your live communications server more valuable


Easily Manage Your Group Collaboration and Incorporate into Business Processes

Contact Individual,Not a Device

Manage Your Infrastructure; Don’t Let Your Infrastructure Manage You

What HiPath OpenScape Enables That You Couldn’t Do Before


What Are the Unique Features of HiPath OpenScape on Top of Microsoft LCS?

Click to call (PBX Phone ), click to conference via PBX conf bridge

Call Toast -Accept incoming calls on PBX phone or redirect to any other destination

Rules-Based, Automated Routing to Any Preferred Device

Click to Call, IM or Email via Contact’s Preferred Device

“Tell Me When” Feature to Automatically Track a Contact’s Voice and IM Availability

Group Presence and Workgroup Portal Capable of Working with Live Meeting, or Other Conferencing Solutions

Comprehensive Developer Tool Suite for IntegratingPresence and Collaboration Features into Business Process Applications

Voice Portal for Mobility and Caller Self-Service


Who Benefits Most from This Presence-Rich Solution?

For Collaborative Mobile Teams:

� Knowledge workers using various media to collaborate

� Teams with members who are frequently mobile

� Teams that regularly share documents / information

� Teams that work on tight project deadlines

� Customer-facing experts in the enterprise

Specifically Focused to Support Dispersed, Mobile Workers’ Communications Requirements

Sales

Marketing

Management

Customer Support

RFP Teams

Product Teams

Project Teams


What Can Your High-Value Team Do with HiPath OpenSc ape?

� Use multimedia presence awareness to work smarter

� Exploit speech, presence-aware conferencing tools

� Reduce cost of communication and travel

� Turn business process improvement into competitive advantage


Pop-out Window

Alan (Sales Executive)

Mike advances IM chat to audio call

Alan clicks on taskbar to discuss

RFP response status with Pritam, an available RFP

coordinator

Alan sends IM to Mike asking for

RFP docs

RESULT: Using presence-enhanced collaboration in context, Alan has a more responsive project team, all have less redundant messages to

process. Customer’s RFP is finished faster.

1. Work Smarter Presence-Based Communications Integrated into Microsoft SharePoint


Welcome to HiPath OpenScape Would You Like to:� Listen to voice messages?� Change your presence status?� Place a telephone call?� Send a voice message?� Start an audio conference?� Access your email or calendar?� Review your task list?

HiPath OpenScape User Guest

Welcome to HiPath OpenScape Would You Like to:� Leave a message?� Access team documents?� Join a scheduled conference?� Schedule a meeting with your

contact?

2. Empower High-Value Mobile Teams Launch / Join Conference with Natural Speech While Mobile


Utilizing Unique “Tell Me When” Feature to Contact Temporarily-Unavailable Colleagues

RESULT: Presence works to help Susan communicate the right way, the first time. No voice messages, no multiple failed contact attempts. Frees her up to spend more time with patients.

Dr. Lewis (Surgeon)

Susan creates “Tell Me When”voice alert. HiPath OpenScape calls Dr. Lewis when mobile phone comes on.

Jim Miller (IT–PC Support)

Sets “Tell Me When” IM alert for Jim. When his IM status changes to online, IM begins.

Susan ( Nurse)


HiPath OpenScapeAwards and Recognition

TMC Labs Innovation Award, June Internet Telephony

Basex ExcellenceAward

Best of Show, eWeek / PC Magazine

Frost & SullivanCollaboration

Solution of the Year BCR Best Presence-Enabled Communications App

September 2004

Top of Leader Quadrant Unified Communications

Magic QuadrantFebruary 2005

Winner: Annual Excellence Awards,

Enterprise Collaboration

September 2005


Completeness of Vision

Abi

lity

to

Exe

cute

Magic Quadrant for Unified Communications

Why Siemens? Gartner Rates Siemens Top in Unified Communications

VisionariesNiche Players

Challengers Leaders

Avaya

Alcatel

Siemens

Cisco

NortelMitel

NEC

Interwise

AVST

PolycomInteractive Intelligence

IBM

Microsoft

Gartner wrote: “Siemens’ HiPath OpenScape product was an early entry into the nascent UC market. It is the most mature and open of the products in the market, with its second generation now in preparation.”

Gartner urges buyers to consider these emerging unified communication products because they have the potential “to significantly alter and improve the ways that individuals, groups and companies interact and perform.”

Source: Gartner (February 2005)


HiPath OpenScape Reference Customers

Short-Term ROIShort-Term ROI “We’ve dramatically improved productivity, business processes, client responsiveness, customer interactions and employee satisfaction with the [HiPath] OpenScape solution. Our investment is expected to pay for itself in the first year.”

– Gene Rodgers, President / CEO, STAR IT, Boston, USA

Real-Time CollaborationReal-Time Collaboration“Being able to quickly assemble and execute an instant audio-conference with top management executives in Rio and Sao Paulo is a great benefit from this project.”

– Francisco Silvio de Oliveira Mazzuca, Ops Director,Getulio Vargas Foundation, Brazil

Enhanced Technology InvestmentsEnhanced Technology Investments“HiPath OpenScape is the ideal choice for anyone looking today for a unified communication solution capable of interoperating seamlessly with Microsoft services such as Exchange and Live Communications Server.”

– René Fischer, CEO of Swisscom Solutions, Switzerland


New Era of Presence-Based Communication and Collabo ration

�Microsoft’s spotlight on presence will make desktop presence pervasive

�Explosive growth in EIM creates interest in All presence-based media

�Public IM declines as enterprises invest in secure IM & P platforms

�Total enterprise IM users grow at CAGR of 52.5% through 2010

Source: Frost & Sullivan – World Enterprise Instant Messaging Markets, 2004

Worldwide Forecast-Enterprise IM Users in Millions

25 42 75121

180262

365

480

0100

200300400

500600

2003 2004 2005 2006 2007 2008 2009 2010

Year

Num

ber

of U

sers

(M

illio

ns)

Thank You. Questions?Srdjan Milosavljevic

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