openstage 20 t hipath 4000 - business phones, pbx … · communication for the open minded siemens...
TRANSCRIPT
Communication for the open minded
Siemens Enterprise Communicationswww.siemens.com/open
DocumentationHiPath 500, HiPath 3000, HiPath 5000OpenStage 30 T
User Guide
Important information
Important information
Trademarks
For safety reasons, the telephone should only be supplied with power as follows (when an OpenStage Key Module 15 is connected):• using the original power supply unit.
Part number: L30250-F600-C14x (x: 1=EU, 2=UK, 3=US).
Never open the telephone or a key module. Should you en-counter any problems, contact the responsible service per-sonnel.
Use only original Siemens accessories. The use of other ac-cessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking invalid.
The device conforms to the EU directive 1999/5/EC as at-tested by the CE marking.
All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities.
Proper disposal and separate collection of your old appli-ance will help prevent potential damage to the environment and human health. It is a prerequisite for reuse and recycling of used electrical and electronic equipment.
For more detailed information about disposal of your old ap-pliance, please contact your city office, waste disposal ser-vice, the shop where you purchased the product or your sales representative.
The statements quoted above are only fully valid for equip-ment which is installed and sold in the countries of the Eu-ropean Union and is covered by the directive 2002/96/EC. Countries outside the European Union may impose other regulations regarding the disposal of electrical and electron-ic equipment.
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Important information
Location of the telephone• The telephone should be operated in a controlled environment with an
ambient temperature between 5°C and 40°C. • To ensure good speakerphone quality, the area in front of the micro-
phone (front right) should be kept clear. The optimum speakerphone distance is 50 cm.
• Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the tele-phone.
• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to damage the electronic components and the plastic casing.
• Do not operate the telephone in damp environments, such as bath-rooms.
Product support on the internetInformation and support for our products can be found on the Internet at: http://www.siemens-enterprise.com/.
Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:http://wiki.siemens-enterprise.com/.
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Contents
Contents
Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Product support on the internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
General information. . . . . . . . . . . . . . . . . . . . . . . . . . .10About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . 11Single-line telephone/multi-line telephone. . . . . . . . . . . . . . . . . . . . . . . 12
Team functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Getting to know your OpenStage phone . . . . . . . . .13The user interface of your OpenStage 30 T . . . . . . . . . . . . . . . . . . . . . 13OpenStage Key Module 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Programmable function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Idle mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Call log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
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Contents
Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Answering a call via the loudspeaker (speakerphone mode) . . . . . . 24Accepting a call via the headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Switching to speakerphone mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Switching to the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Open listening in a room during a call . . . . . . . . . . . . . . . . . . . . . . . . . . 26Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Dialing with the headset connected . . . . . . . . . . . . . . . . . . . . . . . . 28Dialing with DDS keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29End call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Reject calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Calling a second party (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . 31Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Using variable call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Using call forwarding no reply (CFNR) . . . . . . . . . . . . . . . . . . . . . . . 34Call forwarding in the carrier network andforwarding multiple subscriber numbers (MSN) (not for U.S.). . . . . 35
Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Storing a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Accepting a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Viewing and deleting a stored callback . . . . . . . . . . . . . . . . . . . . . . 37
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Contents
Enhanced phone functions. . . . . . . . . . . . . . . . . . . . .38Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Accepting a specific call for your colleague . . . . . . . . . . . . . . . . . . . 38Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Answering calls from the entrance telephoneand opening the door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42En-bloc sending/correcting numbers . . . . . . . . . . . . . . . . . . . . . . . . 42Using the caller list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Dialing a number from the internal directory . . . . . . . . . . . . . . . . . . 44Using the LDAP directory (not for HiPath 500) . . . . . . . . . . . . . . . . 45Making calls using system speed-dial numbers . . . . . . . . . . . . . . . 47Dialing with speed-dial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Talking to your colleague with a speaker call. . . . . . . . . . . . . . . . . . 48Talking to your colleague with discreet calling (not for HiPath 500) 49Automatic connection setup (hotline) . . . . . . . . . . . . . . . . . . . . . . . 49Reserving a trunk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Assigning a station number (not for U.S.) . . . . . . . . . . . . . . . . . . . . 50Associated dialing/dialing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Using call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Preventing and allowing call waiting (automatic camp-on) . . . . . . . 52Turning the call waiting tone on and off. . . . . . . . . . . . . . . . . . . . . . 52Saving a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Holding external calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Conducting a conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Activating tone dialing/DTMF suffix-dialing . . . . . . . . . . . . . . . . . . . 57Recording a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Transferring a call after a speaker call announcement in a group . . 59Send trunk flash (not for HiPath 500). . . . . . . . . . . . . . . . . . . . . . . . 60
If you cannot reach a destination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Call waiting (camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Busy override – joining a call in progress. . . . . . . . . . . . . . . . . . . . . 61
Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Programming the function keys . . . . . . . . . . . . . . . .63Configuring function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Overview of functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Programming a procedure key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Configuring repdial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Deleting function key programming . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
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Displaying and assigning call charges . . . . . . . . . . 69Displaying call charges (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Displaying call charges for another telephone (not for U.S.) . . . . . . . . . 70Dialing with call charge assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Turning ringer cutoff on and off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Activating/deactivating "Do not disturb". . . . . . . . . . . . . . . . . . . . . . . . . 72Caller ID suppression. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Silent Monitoring/Secret busy override (not for HiPath 500) . . . . . . . . . 73Monitoring a room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74Trace call: identifying anonymous callers (not for U.S.) . . . . . . . . . . . . . 74Locking the telephone to prevent unauthorized use . . . . . . . . . . . . . . . 75Locking another telephone to prevent unauthorized use . . . . . . . . . . . 76Saving your PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
More functions/services . . . . . . . . . . . . . . . . . . . . . . 77Appointments function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Saving appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77Using timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Creating and sending a message. . . . . . . . . . . . . . . . . . . . . . . . . . . 79Viewing and editing incoming messages. . . . . . . . . . . . . . . . . . . . . 80
Leaving an advisory message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Deleting advisory messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Displaying the number of waiting calls/overload display . . . . . . . . . . . . 82Using another telephone like your own for a call. . . . . . . . . . . . . . . . . . 82Fax details and message on answering machine . . . . . . . . . . . . . . . . . 83Changing a number (after exchanging/moving/relocating a phone). . . . 84Resetting services and functions(system-wide cancellation for a telephone) . . . . . . . . . . . . . . . . . . . . . . 85Activating functions for another telephone . . . . . . . . . . . . . . . . . . . . . . 86Using system functions from outsideDISA (direct inward system access) . . . . . . . . . . . . . . . . . . . . . . . . . . . 87Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 88Controlling connected computers/programs/telephone data service . . 89Communicating with PC applications over a CSTA interface . . . . . . . . 90Controlling relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . . 91Sensors (HiPath 33x0/35x0 only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Paging persons (not for U.S., not for HiPath 500) . . . . . . . . . . . . . . . . . 92
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Making calls in the team/executive/secretary configuration . . . . . . . . . . . . . . . . . . . . . . .93Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Line utilization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93Line seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Trunk keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94Answering calls with the trunk keys . . . . . . . . . . . . . . . . . . . . . . . . 95Dialing with trunk keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95Placing a call on hold on a trunk key and retrieving the held call . . . 95Making calls on multiple lines alternately . . . . . . . . . . . . . . . . . . . . 96MULAP conference release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Direct station selection key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97Using DSS keys to answer calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 97Calling a team member directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97Transferring a call in progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Accepting a call for another team member . . . . . . . . . . . . . . . . . . . 98
Forwarding calls on trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99Transferring calls directly to the executive phone . . . . . . . . . . . . . . . . 101
Using team functions. . . . . . . . . . . . . . . . . . . . . . . . .102Activating/deactivating a group call . . . . . . . . . . . . . . . . . . . . . . . . . . . 102Accepting a call for another member of your team . . . . . . . . . . . . . . . 104Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Special functions in the LAN(not for HiPath 500). . . . . . . . . . . . . . . . . . . . . . . . . . .107Leaving hunt group/group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107Setting up "follow me" call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . 108Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110Controlling relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . 111Opening door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
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Contents
Individual phone configuration . . . . . . . . . . . . . . . 113Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113Adjusting audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Adjusting the receiving volume during a call . . . . . . . . . . . . . . . . . 113Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113Adjust ring tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113Adjusting the attention ring volume. . . . . . . . . . . . . . . . . . . . . . . . 114Adjusting the speakerphone to the room acoustics . . . . . . . . . . . 114Language for system functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Testing the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 115Testing functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115Checking the key assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Differing display view in a HiPath 4000 environment (not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117Responding to error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . 117Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118Labeling keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
HiPath 3000 Service Menu . . . . . . . . . . . . . . . . . . . . 125
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General information
General information
About this manualThis document contains general descriptions of the technical options, which may not always be available in individual cases. The respective fea-tures must therefore be individually defined in the terms of the contract.
If a particular function on your phone is not available to you, this may be due to one of the following reasons:• The function is not configured for you or your telephone. Please con-
tact your system support representative.• Your communications platform does not feature this function. Please
contact your Siemens sales partner for information on how to upgrade.
This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone. These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network.
These instructions should be read and followed by every person installing, operating or programming an OpenStage phone.
This user guide is designed to be simple and easy to understand, providing clear step-by-step instructions for operating your OpenStage phone.
Administrative tasks are dealt with in a separate manual. The Quick Refer-ence Guide contains quick and reliable explanations of frequently used functions.
Service
If you experience problems or defects with the phone, please dial the ser-vice number for your country.
For your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in order to avoid en-dangering yourself or other persons and to prevent damage to the unit.
The Siemens service department can only help you if you experi-ence problems or defects with the phone. Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you.For queries regarding connection of the telephone, please contact your network provider.
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General information
Intended useThe OpenStage phone was developed as a device for speech transmission and should be placed on the desk or mounted on the wall. Any other use is regarded as unauthorized.
Telephone typeThe identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit. Specific details concerning your communications platform can be obtained from your service technician.Please have this information ready when you contact our service depart-ment regarding faults or problems with the product.
Speakerphone quality and display legibility• To ensure good speakerphone quality, the area in front of the micro-
phone (front right) should be kept clear. The optimum speakerphone distance is 50 cm.
• Proceed as follows to optimize display legibility:– Turn the phone to tilt the display to ensure you have a frontal view of
the display while eliminating light reflexes.– Adjust the contrast as required page 113.
11
General information
Single-line telephone/multi-line telephoneYour OpenStage 30 T is a "multi-line telephone". This means that your ser-vice personnel can configure multiple lines on your phone, which is not the case with single-line phones. Each line is assigned an individual phone number which you can use to make and receive calls.
The programmable sensor keys function as line keys on multi-line phones page 94.
When using a multi-line phone to make and receive calls, certain particu-lars must be taken into account page 95 ff.
The executive-secretary configuration is a special case. This is a multi-line telephone with special features (e.g., "Ring Transfer" and "Accept call"), configured especially for executive/secretary use page 93 ff.
Team functionsTo increase the efficiency of telephony, your service personnel can config-ure various Team functions such as pickup groups, hunt groups, and call distribution groups.
12
Getting to know your OpenStage phone
Getting to know your OpenStage phone
The following sections describe the most frequently used operating ele-ments and the displays on your OpenStage phone.
The user interface of your OpenStage 30 T
1 You can make and receive calls as normal using the handset.
2 The display permits intuitive operation of the phone page 19.
3 Audio keys are also available, allowing you to optimally configure the audio features on your telephone page 15.
4 Use this function key to open the service menu or mailbox page 15.
5 These keys are used for frequently used functions such as disconnect-ing, redialing and forwarding page 15.
6 The headset key is used e.g. to answer calls. The microphone key is used as Mute.
7 The keypad is provided for input of phone numbers/codes.
8 You operate the telephone with the navigation keys page 16.
9 You can customize your telephone by assigning phone numbers and functions to the function keys page 63.
1
2
7
3 4
8
5 6
9
13
Getting to know your OpenStage phone
Properties of your OpenStage 30 T
OpenStage Key Module 15The OpenStage Key Module 15 is a key module attached to the side of the phone that provides an additional 18 illuminated, programmable sensor keys.Like keys on the phone, these keys can be programmed and used accord-ing to your needs page 17.
You can only attach one OpenStage Key Module 15 to your OpenStage 30 T.
Display type LCD, 24 x 2 characters
Full-duplex speakerphone function ;Wall mounting ;
14
Getting to know your OpenStage phone
Keys
Function keys
Audio keys
Key Function when key is pressed
s End call (disconnect) page 26.
, Redial page 29
r Button for fixed call forwarding (with red LED key) page 33.
O Open mailbox (with red LED key) page 20.
N Open Program/Service menu (with red LED key) page 22.
Key Function when key is pressed
o Making calls using the headset page 24
p Activate/deactivate microphone (also for speakerphone mode) page 26.
- Set volume lower and contrast brighter page 113.
n Turn loudspeaker on/off (with red LED key) page 26.
+ Set volume louder and contrast darker page 113.
15
Getting to know your OpenStage phone
Navigation keysThese are used to manage most of your phone’s functions and display.
Key Function when key is pressed
< Open the idle menu page 19 or browse back in the menu.
= Perform action.
: Open the idle menu page 19 or browse forward in the menu.
16
Getting to know your OpenStage phone
Programmable function keysYour OpenStage 30 T has eight illuminated keys to which you can assign functions or numbers.
Depending on how they are programmed, you can use the keys as:• Function key page 63• Repdial/Direct station selection key page 67
Each key can be programmed with one function.
Press the key briefly to activate the programmed function or dial the stored number.
Your OpenStage is delivered with label strips. Write functions or names in the white fields on the label strips.
The status of a function is shown by the LED on the corresponding func-tion key.
Meaning of LED displays on function keys and DSS keys
Increase the number of programmable function keys by connecting a key module page 14.
The configuration of direct station selection keys must be activated by your service personnel.
Direct station selection keys can be assigned an internal number from the HiPath 4000 network.
LED Meaning of function key Meaning of DSS key
S Off The function is deactivated. The line is free.
T Flashing1
[1] In this manual, flashing keys are identified by this icon, regardless of the flashing interval. The flashing interval represents different statuses, which are described in detail in the cor-responding sections of the manual.
Indicates the function status. The line is busy.
R On The function is activated. There is a call on the line.
The programmable keys on multi-line phones function as trunk keys page 94.
Peter Fox
Destinations?
17
Getting to know your OpenStage phone
KeypadIn cases where text input is possible, you can use the keypad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly.
Example: To enter the letter "h", press the number 4 key on the keypad twice.
Alphabetic labeling of dial keys is also useful when entering vanity num-bers (letters associated with the phone number’s digits as indicated on the telephone spell a name, e.g. 0700 - PATTERN = 0700 - 7288376).
To enter a digit in an alphanumerical input field, hold down the rele-vant key.
18
Getting to know your OpenStage phone
DisplayYour OpenStage 30 T comes with a black-and-white LCD display. Adjust the contrast to suit your needs page 113.
Idle modeIf there are no calls are being made or settings are not being adjusted, your phone is in idle mode.
Example:
Idle menu
Press the : navigation key in the idle mode page 16, the idle menu then appears. You can call up various functions here. Entries may vary. The idle menu includes selected functions from the Program/Service menu
page 22.
The idle menu may contain the following entries:• Caller list• Forwarding on• Lock phone• DND on[1]
• Advisory msg. on• Ringer cutoff on• Send message• View sent message[2]
• View callbacks[3]
• Directory• HF answerback on• Suppress call ID• Waiting tone off• DISA intern
[1] Must be activated by service personnel.[2] Only appears when there are messages that the recipient has not yet viewed[3] Only appears if callback requests are saved
220870 f
Time
Date
Open the idle menu
Own phone number
10:29 SU . . :05 08.07
19
Getting to know your OpenStage phone
MailboxDepending on the type and configuration of your communications platform (contact the relevant service personnel), messages from services, such as HiPath Xpressions are displayed in this application in addition to messages received.
MessagesYou can send short text messages to individual internal stations or groups.
In idle mode ( page 19) the following signals alert you to the presence of new messages:
• O key LED lights up• Displays "Messages received".
Press the mailbox key O.
Example:
VoicemailIf your telephone is connected to a voicemail system (such as Entry Voice Mail), the Mailbox key will also light up to alert you to any messages that have arrived.An appropriate message also appears on the display (for instance, in Entry Voice Mail: "<x> new messages").
To play back your voicemail, follow the instructions on the display.
For a description of how to edit the entries page 80.
Message sent? fMsg. from: Coco, Chanel
Display message
Caller ID
Function menu
20
Getting to know your OpenStage phone
Call logIf you are unable to accept an external or internal call, the call attempt is stored in the caller list.Answered calls can also be saved (contact your service personnel).
Your telephone stores up to ten calls in chronological order. Each call is as-signed a time stamp. The most recent entry not yet answered in the list is displayed first. Multiple calls from the same caller do not automatically generate new entries in the caller list. Instead, only the most recent time stamp for this caller is updated and its number incremented.
The caller list is automatically displayed page 19 in the idle menu page 43.
Information is displayed regarding the caller and the time at which the call was placed.
Example:
Callers with suppressed numbers cannot be saved in the call log.
For a description of how to edit the call logs page 43.
Busy 21.02. 16:25 f10168 PETER
Date
Telephone status during a call attempt
Time
Caller ID
Function menu
21
Getting to know your OpenStage phone
Program/Service menu Use the N menu key to reach the Program/Service menu for your com-munication system.
The menu key LED remains red as long as you are in this menu.
Example:
The menu structure comprises several levels. The first line in this structure shows the menu currently selected while the second line shows an option from this menu.
*7= Use speed dialing? lProgram/Service:
Menu title
Further entries are available
Menu option
22
Basic functions
Step by Step
Basic functions
Answering a callSpecial default ring signaling is set for your telephone:• When you receive an internal call, your telephone
rings once every four seconds (single-tone se-quence).
• When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).
• When you receive a call from the entrance tele-phone, your telephone rings three times in rapid succession every four seconds (triple-tone se-quence).
• If a call is waiting, you hear a short tone (beep) every six seconds.
The number or the name of the caller appears on the display.
Answering a call via the handset
The phone rings. The caller is displayed.^ Lift the handset.
if nec. + or - Set the call volume.
Please read the introductory chapter "Getting to know your OpenStage phone" page 13 care-fully before performing any of the steps de-scribed here on your phone.
Your service personnel can adjust the ring ca-dence for external and internal calls for you. In other words, different ring cadences can be set for different internal callers.
23
Step by Step
Basic functions
Answering a call via the loudspeaker (speakerphone mode)
Suggestions for using speakerphone mode:• Tell the other party that you are using speakerphone
mode.• The speakerphone works bests at a low receiving
volume.• The ideal distance between the user and the tele-
phone set in speakerphone mode is about 50 cm (approx. 20 inches).
The phone rings. The caller appears on the screen.
n Press the key shown. The LED lights up.
if nec. + or - Raise or lower the volume. Keep pressing the key until the desired volume is set.
Ending a call
n Press the key shown. The LED goes out.
Accepting a call via the headset
Prerequisite: A headset is connected.
The phone rings. The o key flashes.
o Press the key shown.
if nec. + or - Set the call volume.
The headset port on the phone is preset for a corded device and is automatically switched when you use a cordless headset. You must however use the "call answer" function of the headset at least once so that the telephone can make the corresponding setting.
24
Basic functions
Step by Step
Switching to speakerphone mode
People present in the room can participate in your call.
Prerequisite: You are conducting a call via the handset.
n\ Hold down the key and replace the handset. Then re-lease the key and proceed with your call.
if nec. + or - Set the call volume.
U.S. mode
If your communication system is set to US mode (con-tact your service personnel), you do not have to hold down the speaker key when replacing the handset when switching to speakerphone mode.
n Press the key shown.
] Replace the handset. Proceed with your call.
if nec. + or - Set the call volume.
Switching to the handset
Prerequisite: You are conducting a call in speaker-phone mode.
^ Lift the handset.
n The key shown goes out.
25
Step by Step
Basic functions
Open listening in a room during a callPeople present in the room can silently monitor your call. Let the other party know that you have turned on the speaker.
Prerequisite: You are conducting a call via the handset.
Activatingn Press the key shown.
Deactivatingn Press the lit key.
Turning the microphone on and offTo prevent the other party from listening in while you consult with someone in your office, you can temporari-ly switch off the handset microphone or the handsfree microphone.
Prerequisite: You are conducting a call.
Deactivating the microphone
p Press the key shown.
Activating the microphone
p Press the lit key.
Ending a call
s Press the key shown.or
n Press the lit key.or
\ Replace the handset.
26
Basic functions
Step by Step
Making calls
Off-hook dialing
^ Lift the handset.
j internal: Enter the station number.External calls: Enter the external code and the station number.
The connection is established as soon as your input is complete.
On-hook dialing
j internal: Enter the station number.External calls: Enter the external code and the station number.
The party you are calling answers via loudspeaker.
The other party answers with speaker:
^ Lift the handset.
or On-hook dialing: Speakerphone mode.
The called party does not answer or is busy:
n Press the key shown. The LED goes out.
Your system may also be programmed so that you have to press the "internal" key before you dial an internal number.To call an external party, you have to enter an ex-ternal code before dialing the party’s telephone number (Prime Line is not active; contact your service personnel).
27
Step by Step
Basic functions
Dialing with the headset connected
Prerequisite: The headset is connected.j internal: Enter the station number.
External calls: Enter the external code and the station number.
o The headset key lights up.
The connection is established as soon as your input is complete.
Dialing with DDS keys
Prerequisite: You have saved a number on a DDS key page 67.
S Press the key with a saved number.If the number is saved on the second layer, press the shift key first.
^ Lift the handset.or
n Press the key shown.
You can press the DDS key during a call and au-tomatically initiate a callback page 31.
28
Basic functions
Step by Step
Redialing a numberThe last ten external telephone numbers dialed are stored automatically.
You can redial them simply by pressing a key.
Displaying and dialing saved station numbers
, Press the "Redial" key to dial the last number dialed.
Press the key twice to dial the next to the last number dialed.
Press the key three times to dial the third-to-the-last number dialed.
or
Keep confirming until the phone number you want ap-pears.
Select and confirm the option shown.
End call
n Press the lit key.or
\ Replace the handset.
If this feature is configured (contact your service personnel), account codes entered are also saved page 71.
Next?
Call?
29
Step by Step
Basic functions
Reject callsYou can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel).
s Press the "Disconnect" key.
If a call cannot be rejected, your telephone will continue to ring. The message "Currently not possible" is dis-played (e.g. in the case of recalls).
Turning the microphone on and offTo prevent the other party from listening in while you consult with someone in your office, you can temporari-ly switch off the handset microphone or the handsfree microphone. You can also switch on the handsfree mi-crophone to answer an announcement via the tele-phone speaker (speaker call, page 48).
Prerequisite: A connection is set up, the microphone is activated.
p Press the "microphone" key. The microphone is deacti-vated.
or
p Press the illuminated "microphone" key. The micro-phone is activated.
30
Basic functions
Step by Step
Calling a second party (consultation)You can call a second party while a call is in progress. The first party is placed on hold.
Confirm.
j Call the second party.
Return to the first party:
Confirm
or
select and confirm the option shown.
Switching to the held party (alternating)
Select and confirm the option shown.
Combine the calling parties into a three-party conference
Select and confirm the option shown.
Allowing call partners to continue a conference after you exit
Select and confirm the option shown.
Consultation?
Return to held call?
Quit and return?
Toggle/Connect?
Conference?
Leave conference?
For more information on conferences, see page 55.
31
Step by Step
Basic functions
Transferring a callIf the person you are speaking to wants to talk to anoth-er colleague of yours, you can transfer the call that col-league.
Confirm.
j Enter the number of the party to which you want to transfer the call.
[ Announce the call, if necessary.
\ Replace the handset.
or
Select and confirm the option shown[1].
Consultation?
Transfer?
[1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116
32
Basic functions
Step by Step
Call forwarding
Using variable call forwardingYou can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.)
r Press the forwarding key.or
: Open the idle menu page 19.
Select and confirm the option shown.
Confirm
or
select and confirm the option shown
or
select and confirm the option shown.
j Enter the destination number.
Confirm.
Deactivating call forwarding
Select and confirm the option shown.
When call forwarding is active, a special dial tone sounds when you lift the handset.
If DID DTMF is active (contact your service per-sonnel), you can also forward calls to this desti-nation. Destinations: Fax = 870, DID = 871, Fax-DID = 872.
If you are a call forwarding destination, your dis-play will show the number or the name of the originator on the upper line and that of the caller on the lower line.
Special features must be taken into consider-ation if your telephone operates with HiPath 5000 (system networking via PC net-work) page 108!
Forwarding on?
1=all calls?
2=external calls only?
3=internal calls only?
Save?
Forwarding off
33
Step by Step
Basic functions
Using call forwarding no reply (CFNR)Calls that are not answered after three rings (=default, can be adjusted by service personnel) or that are re-ceived while another call is ongoing can be automatical-ly forwarded to a specified telephone.
N Press the key shown.
Select and confirm the option shown.
j Enter the destination number.• Enter the internal station number for internal desti-
nations• Enter the external code and the external station
number for external destinations
Confirm.
Deactivating call forwarding no reply
N Press the key shown.
Select and confirm the option shown.
Confirm.
or
Select and confirm to deactivate but not delete the for-warding destination.
*495=CFNR on?
Save?
#495=CFNR off?
Delete?
Exit
If CFNR is activated, when you hang up, "CFNR to:" appears briefly on the display: ...“.
34
Basic functions
Step by Step
Call forwarding in the carrier network andforwarding multiple subscriber numbers (MSN) (not for U.S.)If this function has been configured (contact your ser-vice personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) direct-ly within the carrier network.For example, you can forward your phone line to your home phone after business hours.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the required type of call forwarding
or
select and confirm the option shown.
or
select and confirm the option shown.
j Enter your DID number.
j Enter the destination number (without the external code).
Confirm.
Deactivating call forwarding
Select and confirm the option shown.
Confirm the displayed call forwarding type.
j Enter your DID number.
Trunk FWD on?
1=immediate?
2=on no answer?
3=on busy?
Save?
Trunk FWD off?
35
Step by Step
Basic functions
Using callbackYou can request a callback if the internal station called is busy or if nobody answers. This also applies for external calls via ISDN exchanges. This feature saves you from having to make repeated attempts to reach the user.You receive a callback• When the other party is no longer busy,• When the user who did not answer has conducted
another call.
Storing a callback
Prerequisite: You have reached a busy line or no one answers.
Confirm.
Accepting a callback
Prerequisite: A callback was saved. Your telephone rings. "Callback: ..." appears on the display.
^ Lift the handset.
or
n Press the key shown. The LED lights up.
or
Select and confirm the option shown.
You hear a ring tone.
When configured (contact your service person-nel), all callback requests are automatically delet-ed over night.
Callback?
Answer?
36
Basic functions
Step by Step
Viewing and deleting a stored callback
: Open the idle menu page 19.
Select and confirm the option shown[1].
Select and confirm to display additional entries.
Deleting a displayed entry
Confirm.
Ending retrieval
Select and confirm the option shown.
or
N Press the key shown. The LED goes out.
or
n Press the key shown. The LED goes out.
View callbacks?
[1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116
Next callback?
Delete?
Exit?
37
Step by Step
Enhanced phone functions
Enhanced phone functions
Answering calls
Accepting a specific call for your colleague
You hear another telephone ring.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown[1].
if nec.
Select and confirm until the name/number of the re-quired subscriber is displayed.
Confirm.
or
j If you know the number of the telephone that is ringing, enter it directly.
More features?
*59=Pickup - directed?
[1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116
Next?
Accept call?
38
Enhanced phone functions
Step by Step
Using the speakerphoneA colleague addresses you directly over the speaker with a speaker call. You hear a tone before the an-nouncement. The other party’s name or station number appears on the screen.
You can conduct the call with the handset or in speaker-phone mode.
^ Lift the handset and answer the call.
or
Press the "OK" key to confirm your selection and answer the call.
Enabling and disabling handsfree answerback
: Open the idle menu page 19.
Select and confirm the option shown.
or
select and confirm the option shown.
Mute off?
If handsfree answerback is enabled (see below), you do not need to switch on the microphone - you can answer directly. You can answer immedi-ately in speakerphone mode.If handsfree answerback is disabled (default set-ting), follow the procedure described above.
Placing a speaker call to a colleague page 48.
HF answerback on?
HF answerback off?
39
Step by Step
Enhanced phone functions
Answering calls from the entrance telephoneand opening the doorIf an entrance telephone has been programmed, you can use your telephone to speak to someone at the en-trance telephone and to activate a door opener.If you have the proper authorization (contact your ser-vice personnel), you can activate the door opener, en-abling visitors to open the door themselves by entering a 5-digit code (using a DTMF transmitter or the keypad installed).
Speaking to visitors via the entrance telephone
Prerequisite: Your telephone rings.
^ Lift the handset within thirty seconds. You are connect-ed to the entrance telephone immediately.
or
^ Lift the handset after more than thirty seconds.
j Dial the entrance telephone number.
Opening the door from your telephone during a call from the entrance telephone
Confirm.
Opening the door from your telephone without calling the entrance telephone
N Press the key shown.
Select and confirm the option shown.
j Dial the entrance telephone number.
Opening the door with a code (at the door)
j After ringing the bell, enter the five-digit code (using the keypad or a DTMF transmitter). Depending on how the door opener has been programmed, a doorbell call sig-nal may or may not be forwarded.
Open door?
*61=Open door?
Special features must be taken into consider-ation if your telephone operates with HiPath 5000 (system networking via PC net-work) page 112!
40
Enhanced phone functions
Step by Step
Activating the door opener
N Press the key shown.
Select and confirm the option shown.
j Dial the entrance telephone number.
j Enter the five-digit code. Default code = "00000".
or
Select the displayed function and press the "OK" dialog key to change the code.
Select and confirm the option shown.
or
You can also open the door without a doorbell ring.
Deactivating the door opener
N Press the key shown.
Select and confirm the option shown.
*89=Door opener on?
3=change password?
1=enable with ring?
2=enable w/o ring?
#89=Door opener off?
41
Step by Step
Enhanced phone functions
Making calls
En-bloc sending/correcting numbersIf this feature is configured (contact your service per-sonnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary.The station number is only dialed at your specific re-quest.
j internal: Enter the station number.External calls: Enter the external code and the station number.
Dialing entered/displayed numbers
^ Lift the handset.
or
Confirm.
Correcting numbers entered
Select and confirm the option shown. The last digit entered in each case is deleted.
j Enter the required digit(s).
Canceling en-bloc sending
Select and confirm the option shown.
or
n Press the key shown. The LED goes out.
Dial?
A station number can only be corrected as it is being entered. Station numbers stored for num-ber redial, for example, cannot be corrected.
Delete number?
Cancel?
42
Enhanced phone functions
Step by Step
Using the caller listDetailed information, as well as a sample display entry are provided on page 21.
Retrieving the caller list
Prerequisite: Service personnel has set up a caller list for your telephone.
: Open the idle menu page 19.
Confirm[1].
The latest entry is displayed, see the example on page 21.
To view other calls, confirm each subsequent display.
Ending retrieval
Select and confirm the option shown.
orN Press the key shown. The LED goes out.
or
n Press the key shown. The LED goes out.
Displaying the call time
Prerequisite: You have retrieved the caller list and the selected call is displayed page 21.
Select and confirm the option shown.
Dialing a station number from the caller list
Prerequisite: You have retrieved the caller list and the selected call is displayed.
Select and confirm the option shown.
Removing an entry from the caller list
Prerequisite: You have retrieved the caller list and the selected call is displayed.
Confirm.
Caller list?
[1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116
Next?
Previous menu?
Time/date sent?
Call?
The caller is automatically deleted from the caller list when a connection is finally set up.
Delete?
43
Step by Step
Enhanced phone functions
Dialing a number from the internal directoryThe internal directory contains all station numbers and system speed-dial numbers assigned to a name. Con-tact your service personnel to find out if one was con-figured for your system.
Prerequisite: Names have been assigned to the station numbers stored in the system.
^ Lift the handset.
orn Press the key shown. The LED lights up.
Confirm.
if nec. If several directories have been configured (not for HiPath 500):
Confirm.
The first entry is displayed on the screen.
+ or - Scroll to next or previous entry.
or
select and confirm the option shown.
or
select and confirm the option shown.
or
j Enter the name you want to find, or just the first few let-ters, using the alphanumeric keypad page 18.
if nec.Select and confirm each letter to be deleted. The last letter entered is deleted. If all letters are deleted, the first entry in the directory will be displayed again.
if nec.Select and confirm the option shown. All entered letters are deleted, and the first entry in the internal directory is displayed again.
The entry you wish to dial appears on the screen
Select and confirm the option shown.
Directory?
1=internal?
Scroll Next?
Scroll Previous?
Delete Character?
Delete Line?
Call?
44
Enhanced phone functions
Step by Step
Using the LDAP directory (not for HiPath 500)If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there.
Prerequisite: The LDAP search feature has been con-figured in the system.
^ Lift the handset.or
n Press the key shown. The LED lights up.
Confirm.
if nec. If several directories have been configured:
Select and confirm the option shown.
j Enter the name you wish to search for using the keypad (max. 16 characters) page 18.You can enter an incomplete name, e.g. "mei" for "Mei-er".
if nec. If configured (ask your service personnel), you can also search for surname and first name. To separate sur-name and first name by a space, enter "0". You can en-ter incomplete names, e.g. "mei p" for "Meier Peter".
if nec.
Select and confirm each letter to be deleted. The last letter entered is deleted.
Confirm.
The name is searched for. This may take a few seconds.
Directory
2=LDAP?
Delete Character?
In large databases, the results of the search may be incomplete if too few characters are entered
page 46.
Search?
45
Step by Step
Enhanced phone functions
The result is displayed
If only one name is found, it is displayed. Confirm.
If several names are found (max. 50), the first name is displayed.
+ or - Scroll to next or previous entry,
or
confirm,
or
select and confirm the option shown.
Select and confirm the option shown.
If no name is found
If your search does not yield any name corresponding to your query, you can extend the range of the search, e.g. by deleting characters.
Select and confirm the option shown. For further procedure, see above.
If too many names are found
If more than the maximum of 50 names are found cor-responding to your query, only an incomplete list of re-sults can be displayed.
You can view these results, select any of the names, or change the search string (e.g. narrow the search by en-tering more characters).
Confirm, to view the incomplete list. For further procedure, see above.
or Narrow the search down.
Select and confirm, in order to change the search string.For further procedure, see above.
Call?
Scroll Next?
Scroll Previous?
Call?
Modify search?
In this case it is advisable to narrow down the search so that all corresponding names can be displayed.
Show matches?
Modify search?
46
Enhanced phone functions
Step by Step
Making calls using system speed-dial numbers
Prerequisite: You know the system speed-dial num-bers (consult your service personnel).
N Press the key shown.
Select and confirm the option shown[1].
j Enter a three-digit speed-dial number.
if nec. Suffix-dialing
j If necessary, you can suffix-dial additional digits (for example, the user’s extension) at the end of the saved station number.If this feature is configured, a suffix is automatically di-aled (for example, "0" for the exchange) if no entries are made within 4 or 5 seconds.
Dialing with speed-dial keys
Prerequisite: You have configured speed-dial keys page 47.
N Press the key shown.
Select and confirm the option shown[1].
) Press the key shown.
j Press the required speed-dial key.
Configure a speed-dial key
You can program the keys 0 to 9 with ten frequently used phone numbers.
N Press the key shown.
Select and confirm the option shown[1].
Confirm.
) Press the key shown.
j Press the required speed-dial key. If the key is already in use, the programmed phone number appears on the screen.
*7=Use speed dialing?
[1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116
*7=Use speed dialing?
*92=Change Speed Dial?
Change?
47
Step by Step
Enhanced phone functions
Confirm.
j First enter the external code and then the external sta-tion number.
Confirm.
or If you make a mistake:
Select and confirm the option shown. This deletes all entered digits.
Confirm.
or
Select and confirm the option shown.
or
select and confirm the option shown
or
select and confirm the option shown.
Talking to your colleague with a speaker callYou can make a loudspeaker announcement through a loudspeaker if connected (ask your service personnel), or to an internal user with a system telephone without any action on their part.
: Open the idle menu page 19.
Select and confirm the option shown.
j Enter the station number.
Change
Save
Previous?
Next?
Change?
Delete?
Exit?
*80=Speaker call?
Responding to a speaker call page 48.
48
Enhanced phone functions
Step by Step
Talking to your colleague with discreet calling (not for HiPath 500)If this function has been configured (ask your service personnel), you can join an ongoing call conducted by an internal user at a system telephone with display. You can listen in unnoticed and speak to the internal user without being overheard by the other party (dis-creet calling).
^ Lift the handset.
)945 Enter the code.
j Enter your internal station number.
Automatic connection setup (hotline)If this function is configured (contact your service per-sonnel), the system automatically sets up a connection to a preset internal or external destination.
^ Lift the handset. Depending on the setting, the connection is either set up immediately or only after a preset period of time (hotline after a timeout).
Reserving a trunkIf configured (ask your service personnel), you can re-serve an occupied trunk for yourself. When the line is free, you receive a call and a note on the display.
Prerequisite: "Currently busy" appears on the display.
Confirm.
Reserved line is free:
Your telephone rings and the display shows "Trunk is free".
^ Lift the handset. You will hear the dial tone.
j Enter the external phone number.
Your service personnel can protect your tele-phone against discreet calling.
Reserve trunk
49
Step by Step
Enhanced phone functions
Assigning a station number (not for U.S.)If this function has been configured (contact your ser-vice personnel), you can selectively assign a specific number (DID number) to your telephone before making an external call. The assigned number then appears on the called party’s display.
N Press the key shown.
Select and confirm the option shown.
j Enter the DID number you wish to use.
j Dial the external number.
Associated dialing/dialing aidIf this function has been configured (contact your ser-vice personnel), you can use a dialing aid to dial num-bers and set up calls for your telephone.The operating procedure depends on whether the dial-ing aid is connected to the S0 bus or the a/b (T/R) port.
You can also use your system telephone as a dialing aid for other telephones.
Dialing aid on the S0 bus
On the PC, select a destination and start dialing.
^ The speaker on your telephone is switched on. Lift the handset when the other party answers.
Dialing aid at the a/b (T/R) port
On the PC, select a destination and start dialing.
"Lift the handset" appears on the PC screen.
^ Lift the handset.
Dialing aid from your telephone for another telephone
N Press the key shown.
Select and confirm the option shown.
j Enter the internal station number ("Dial for:").
j Enter the number you wish to dial.
*41=Temporary MSN?
*67=Associated dial?
50
Enhanced phone functions
Step by Step
During a call
Using call waiting (second call)Callers can still reach you while you are engaged in an-other call. A signal alerts you to the waiting call.You can ignore or accept the second call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on.You can block the second call or the signal tone ( page 52).
Prerequisite: You are engaged in a phone call and hear a tone (every six seconds).
Ending the first call and answering the waiting call:
\ Replace the handset. Your telephone rings.
^ Answer the second call. Lift the handset.
Placing the first call on hold and answering the second call:
Select and confirm the option shown.
You are immediately connected to the second caller. The first party is placed on hold.
Ending the second call and resuming the first one:
Confirm.
or
\ Replace the handset. "Recall appears on the display: ..." appears on the screen.
^ Lift the handset.
Call waiting?
Quit and return?
51
Step by Step
Enhanced phone functions
Preventing and allowing call waiting (automatic camp-on)If this function has been configured (ask your service personnel), you can prevent or allow a second call
page 51 from being signaled by automatic camp-on during an ongoing call.
N Press the key shown.
Select and confirm the option shown[1],
or
Select and confirm the option shown.
Turning the call waiting tone on and offYou can suppress the call waiting tone (every six sec-onds) for external calls. A one-time special dial tone then alerts you to the waiting call.
Activating
: Open the idle menu page 19.
Select and confirm the option shown.
Deactivating
: Open the idle menu page 19.
Select and confirm the option shown.
Saving a number You can save your call partner’s station number for sub-sequent redialing from the caller list page 43.
Prerequisite: You are conducting a call.
Select and confirm the option shown.
#490=Call wait.trm.off?
[1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116
*490=Call wait.term.on?
Waiting tone off?
Waiting tone on?
Save number?
52
Enhanced phone functions
Step by Step
Parking a callYou can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone.
Prerequisite: You are conducting a call.
N Press the key shown.
Select and confirm the option shown.
0 ... 9 Enter the number of the park slot (0 - 9) and make a note of it. If the park slot number you entered is not dis-played, it is already in use; enter another one.
Retrieving a parked call
Prerequisite: One or more calls have been parked. The phone is idle.
N Press the key shown.
Select and confirm the option shown[1].
0 ... 9 Enter the park slot number you noted earlier.If the park slot number you enter is not in use, you can-not retrieve the call.
*56=Park a call?
Retrieve call?
[1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116
If a parked call is not picked up, after a specific pe-riod of time the call is returned to the telephone from where it was parked (recall).
53
Step by Step
Enhanced phone functions
Holding external callsIf you have programmed a hold key on your phone
page 63, you can put external calls on hold. Then all other stations can accept the call on the as-signed trunk.
S Press the "Hold" key.
The message of the relevant trunk appears (e.g. 801) and note the trunk number. If available, the LED of the assigned trunk key flashes slowly.
if nec.
\ or s Replace the handset or press the key shown.Depending on the configuration, this may be necessary so other members can also pick up the call on hold.
Accepting call on hold
Prerequisite: One or more calls are on hold. The phone is idle.
N Press the key shown.
Select and confirm the option shown.
or
S If the "Retrieve" key is available page 63, press it.
j Enter the noted trunk number.
or
T If there is a "Line:" key available for the relevant trunk, it flashes slowly. Press the key shown.
Held on line: 801
Retrieve line
54
Enhanced phone functions
Step by Step
Conducting a conferenceIn a conference call, you can talk to as many as four oth-er parties at the same time. These may be internal or external users.
j Call the first party.
Select and confirm the option shown.
j Call the second party. Announce the conference.
Select and confirm the option shown.
A tone sounds every 30 seconds to indicate that a con-ference is in progress.
If the second party does not answer
Confirm.
Adding up to five parties to a conference
Confirm.
j Call the new party. Announce the conference.
Select and confirm the option shown.
Viewing the conference parties
Select and confirm the option shown. The first party is displayed.
To display other parties, confirm each subsequent display.
To exit the list: Select and confirm the option shown.
Removing parties from the conference
Select and confirm the option shown. The first party is displayed.
Confirm as often as required until the desired party ap-pears.
Select and confirm the option shown.
You can only add parties to or remove them from a conference if you initiated the conference.
Start conference?
Conference?
Return to held call?
Add party?
Conference?
View conf parties?
Next?
Exit list?
View conf parties?
Next?
Remove party?
55
Step by Step
Enhanced phone functions
Leaving a conference
Select and confirm the option shown.
or\ Replace the handset, if this feature is configured (con-
tact your service personnel).
Ending a conference
Select and confirm the option shown.
or
\ Replace the handset, if this feature is configured (con-tact your service personnel).
Removing the ISDN central office party from the conference
Select and confirm the option shown.
Leave conference?
End conference?
Drop last conf. party?
56
Enhanced phone functions
Step by Step
Activating tone dialing/DTMF suffix-dialingYou can transmit dual-tone multifrequency (DTMF) sig-nals to control devices such as an answering machine or automatic information system.
N Press the key shown.
Select and confirm the option shown.
j You can use the keys 0 through 9, ) and ( to transmit DTMF signals.
*53=DTMF dialing?
Ending the call also deactivates DTMF suffix dial-ing.Your system may be configured so that you can start DTMF suffix-dialing immediately after set-ting up a connection.
57
Step by Step
Enhanced phone functions
Recording a callIf configured (contact your service personnel for de-tails), you can record an active call.
Prerequisite: You are on a call, the "Recording" key is configured page 63.
S Press the "Recording" key. The LED lights up.
You and the other party hear an announcement that re-cording has started and as long as recording is still run-ning, you hear an acoustic signal approx. every 15 sec-onds.
Stopping recording
R Press the "Recording" key which lights up. The LED goes out.
Listening to a recording
Playback of the recording depends on the voice record-ing system used (see the associated user guide).
During recording, it is not possible to add further call parties.
58
Enhanced phone functions
Step by Step
Transferring a call after a speaker call announcement in a groupIf this function has been configured (contact your ser-vice personnel), you can use a speaker call (announce-ment, page 102) to announce a call in progress to a group of users page 48.After a member of the group has accepted the call re-quest, you can transfer the waiting party.
Prerequisite: You are conducting a call.
Confirm. The other party is placed on hold.
: Press the key shown.
Select and confirm the option shown.
j Enter the group’s station number.
[ Announce the call.When a member of the group accepts the call
page 48, you are connected to this party.
\ Replace the handset.
or
Select and confirm the option shown[1].
Consultation?
*80=Speaker call?
Transfer?
[1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116
If the connection between the two other parties is not established within 45 seconds, the call from the first part returns to you (recall).
59
Step by Step
Enhanced phone functions
Send trunk flash (not for HiPath 500)To activate ISDN-type services and features through the network carrier’s analog trunks or those of other com-munications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the ser-vice code or telephone number.
Prerequisite: You have set up an external connection.
N Press the key shown.
Select and confirm the option shown.
j Enter the service code and/or telephone number.
*51=Trunk flash?
60
Enhanced phone functions
Step by Step
If you cannot reach a destination
Call waiting (camp-on)
Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.
Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy tone is followed by the ring tone.
The called party can then respond page 51.
Busy override – joining a call in progressThis function is only available if it has been configured by the service technician (contact your service person-nel).
Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.
Select and confirm the option shown.
The called party and person to whom this party is talk-ing hear an alerting tone every two seconds.If the called party has a system telephone with display, the following appears on the screen: "Override: (Num-ber or name)".
You can now start talking.
Camp-on
The called party can prevent automatic call wait-ing page 52.
If this feature is configured (contact your service personnel), you will hear the ring tone and the message "Camp-on" is immediately displayed.
Override?
61
Step by Step
Enhanced phone functions
Using night answerWhen night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by ser-vice personnel ( standard night answer service) or by you ( temporary night answer service).
Activating
Select and confirm the option shown.
Press the "OK" dialog key to confirm ( standard night an-swer service).
or
) Enter the code ( standard night answer service).
or
j Enter the destination number (= temporary night an-swer service).Confirm.
Deactivating
Select and confirm the option shown.
Service personnel can also configure an "automatic night answer service". The automatic night answer ser-vice activates at specific times for your telephone de-pending on how it is programmed. You can deactivate the automatic night answer service or replace it with a night answer service you configured (see above).
Special features must be taken into consider-ation if your telephone operates with HiPath 5000 (system networking via PC net-work) page 109!
Night answer on?
*=default?
Save?
Night answer off?
62
Programming the function keys
Step by Step
Programming the function keysYou can program frequently used functions, station numbers or procedures onto the function keys on your OpenStage 30 T or key module.
Configuring function keysSee also page 17.
Example: Programming the Shift key
N Open the Program/Service menu page 22.
Select and confirm the option shown.
S Press the key shown.
Confirm.
Select and confirm the option shown.
Confirm.
if nec.
Select and confirm the option shown.
Some functions (e.g. with "Call forwarding") cannot be saved completely. This means that when later initiating the function by pressing the button, further inputs are required.
Confirm.
or
Select and confirm the option shown.
The LED displays show the status of the function page 17 and page 64.
A list of all available functions is displayed, see the overview page 64.
*91=Key assignment
Change key
More features
Shift Key
Save incomplete
Exit
Another key
63
Step by Step
Programming the function keys
Overview of functionsThe functions are split into the following menus:• Destinations• Feature Settings• PIN and Authorization• Calls• More features
Saved function LED messages
Call forwarding, Forwarding - trunk, Forward Line, Night answer,Do not disturb, Telephone lock, Advi-sory message, Ringer cutoff, HF answerback on/off, Join/leave group, Caller ID suppression, Call wait.term., Waiting tone off, Ring Transfer, Record-ing, Door opener on/off, Control Relay (only for HiPath 3000), Ringing group on, Shift Key, UCD (Available on/off, Work on/off), Night answer on/off, MULAP Privacy Release:
S Saved function is not activated.R Saved function is activated.
Callback:S You have no entry for callback.R You have an entry for callback.
Repdial key (Internal), Direct station select:S Party not on a call.R Party is on a call or has activated DND.T Flashing quickly - I’m being called, please accept.
Flashing slowly - another party is being called and has not yet answered.
Call key, General call key, Trunk key, MULAP Key, Temporary MSN:
S No call via corresponding trunk.R Active call via the corresponding trunk.
T Flashing quickly - call on the relevant trunk, call pickup is possible by pressing the key.Flashing slowly - a call is placed on hold on the relevant trunk.
The available functions depend on your configu-ration. If a function is missing, contact your ser-vice personnel.
64
Programming the function keys
Step by Step
Trunk group key:S At least one trunk is free.R All lines in this trunk group are occupied.
View call charges:S No chargeable calls have been set up since the last
check.R Chargeable calls have been set up since the last check.
Call forwarding, Forward Line:T Flashing slowly - your line is a call forwarding destina-
tion.
Fax details:S No fax received or no message on the answering ma-
chine.R Fax received or message on the answering machine.
View number of calls:S No waiting callers.
T Flashing quickly - callers waiting (certain number is ex-ceeded).Flashing quickly - callers waiting (certain number is reached).
Data I/O Service:S No connection to an application.R Active connection to an application.
T Flashing slowly, connection to an application is tempo-rarily interrupted.
The following functions programmed on keys do not have a LED function: Repdial key (external), Procedure key, Trace call , Speed dial , Clear, Lock all phones, Send message, Directory ( 1=internal, 2=LDAP (not for HiPath 500), Call waiting, Toggle/Connect, Conference, Speaker call, Retrieve line, Reserve trunk, Release trunk, Tem-porary Phone, Override, Park a call, Pickup - directed, Pickup - group, Account code, Show call charges, Page (not for HiPath 500), Answer page, Timed re-minder, Open door, DTMF dialing, Recall-key, Room monitor, Hold key, Consult internal, Consultation, As-sociated dial, Associated serv., Tel. data service, Relo-cate, Discreet Call (not for HiPath 500).
65
Step by Step
Programming the function keys
Programming a procedure keyNumbers and functions which require further input, i.e. which contain several operating steps, can be saved on a key on your telephone. The relevant service personnel must be granted appropriate authorization.
For example the function "Associated dialing" page 50 together with the required input (phone
number to be dialed) can be saved on a key.Numbers which require further input can also be saved.
N Open the Program/Service menu page 22.
Select and confirm the option shown.
S Press the key shown.
Confirm.
Select and confirm the option shown.
Select and confirm the option shown.
j Enter procedure. Example: *67 231 123456
*67 Code for associated dial
231 Number of the phone for which the call should be made
12345 the number to be called.
if nec. S Press "Pause" to enter pauses (a "P" appears on the dis-play).
Confirm.
or If you make a mistake:
Select and confirm the option shown. This deletes all entered digits.
Confirm.
or
Select and confirm the option shown.
*91=Key assignment
Change key
More features
Procedure key
Save
previous
Exit
Another key
66
Programming the function keys
Step by Step
Configuring repdial keysYou can also program internal and external station num-bers on the second level. The LED function is not avail-able for internal station numbers on the second level. To program the second level, you must program a "Shift" key page 63.
See also page 17.
N Open the Program/Service menu page 22.
Select and confirm the option shown.
S Press the key shown.
Confirm.
if nec.
Select and confirm the option shown.
Confirm.
Confirm.
j Enter the station number.
If you make a mistake:
Select and confirm the option shown. This deletes all entered digits.
Confirm.
or
Select and confirm the option shown.
Select the saved procedure by pressing the key.Procedures with activatable/deactivatable func-tions are activated with one press of the button and deactivated with the next.
You can press the procedure key during a call to automatically send the saved digits as DTMF sig-nals page 57. For display messages when saving procedures, see page 117.
*91=Key assignment
Change key
+=Next layer
Destinations
Repdial key
previous
Exit
Another key
67
Step by Step
Programming the function keys
Deleting function key programming
N Open the Program/Service menu page 22.
Select and confirm the option shown.
S Press the key shown.
Select and confirm the option shown.
You dial the saved number by pressing the key page 28.
You can also save a number during a call.
*91=Key assignment
Clear key
68
Displaying and assigning call charges
Step by Step
Displaying and assigning call charges
Displaying call charges (not for U.S.)
For the current call:
Call charges are shown by default on the display when a call ends.If you want to display call charges as they occur during a chargeable call, your service personnel must request this option from the network operator.Call charge display must be requested from the net-work operator and configured by the relevant service personnel.Depending on the setting, call charges are displayed during or after a call.Depending on the network operator, free external calls are also displayed. The message "Free of Charge" ap-pears on the screen either before or during the call.If the cost indication facility has not been installed, the display will show the dialed number and/or the length of the telephone call.
For all calls and for the last call
Connection charges for the last chargeable call made are displayed first. After five seconds, the accumulated connection charge (total) is displayed.
N Press the key shown.
Select and confirm the option shown[1].
If a call is forwarded, call charges are assigned to the destination of the call transfer operation.
*65=Show call charges?
[1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116
69
Step by Step
Displaying and assigning call charges
Displaying call charges for another telephone (not for U.S.)If configured (contact your service personnel), you can also display and print out information on chargeable calls for other phones (such as a pay phone).
Prerequisite: You have programmed the function "Show call charges" on a key page 63.
The LED lights up to indicate that a you have conducted a chargeable call since the last time you viewed the charges.
S Press the "Call Charges" key. Chargeable calls are dis-played.
Press to display further chargeable calls.
Select and confirm the option shown.
or
select and confirm the option shown
or
select and confirm the option shown
or
select and confirm the option shown.
Next
Clear
Add�l information
Exit
70
Displaying and assigning call charges
Step by Step
Dialing with call charge assignmentYou can assign external calls to certain projects.
Prerequisite: Your service personnel have defined ac-count codes for you.
N Press the key shown.
Select and confirm the option shown.
j Enter the account code.
if nec. ( Press this key.
or
Confirm.
May be necessary, depending on configuration; contact your service personnel.
j Enter the external phone number.
*60=Account code?
#=Save?
You can also enter the account code during a call.
71
Step by Step
Privacy/security
Privacy/security
Turning ringer cutoff on and offIf you do not wish to take calls, you can activate the ring-er cutoff function. Calls are only identified by one ring signal, and they are shown on the display.
Activating
: Open the idle menu page 19.
Select and confirm the option shown[1],
Deactivating
: Open the idle menu page 19.
Select and confirm the option shown.
Activating/deactivating "Do not disturb"If you do not wish to take calls, you can activate do not disturb. Internal callers hear the busy tone, external call-ers are connected to another phone, which you can specify (contact your service personnel).
Activating
: Open the idle menu page 19.
Select and confirm the option shown.
Deactivating
: Open the idle menu page 19.
Confirm.
Ringer cutoff on?
[1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116
Ringer cutoff off?
DND on?
DND off?
When you lift the handset, you will hear a special tone (continuous buzzing) reminding you that "Do not disturb" is activated.
Authorized internal callers automatically override the DND feature after five seconds.
72
Privacy/security
Step by Step
Caller ID suppressionYou can prevent your station number or name from ap-pearing on the displays of external parties you call. The feature remains active until you deactivate it.
Activating
: Open the idle menu page 19.
Select and confirm the option shown.
Deactivating
: Open the idle menu page 19.
Select and confirm the option shown.
Silent Monitoring/Secret busy override (not for HiPath 500)When configured (ask responsible service personnel), you can join in an on-going call conducted by an internal user and monitor silently and unnoticed.
)944 Enter the code.
j Enter your internal station number.
Suppress call ID?
Restore caller ID?
Your service personnel can activate/deactivate caller ID suppression for all phones.
73
Step by Step
Privacy/security
Monitoring a roomYou can use a phone to monitor a room. This function must be enabled on the monitoring phone.When you call this phone, you can immediately hear what is happening in that room.
Activating the telephone to be monitored
N Press the key shown.
Select and confirm the option shown.
You can either leave the telephone in speakerphone mode or lift the handset and leave it directed towards the noise source.
Deactivating the telephone to be monitored
N Press the lit key. The LED goes out.
or
\ Replace the handset.
Monitoring the room
j Enter the internal station number of the phone located in the room that you wish to monitor.
Trace call: identifying anonymous callers (not for U.S.)You can identify malicious external callers. You can record the caller’s phone number during a call or up to 30 seconds after a call. In this case, you should not hang up.
N Press the key shown.
Select and confirm the option shown.
*88=Room monitor?
*84=Trace call?
If the trace is successful, the transmitted data is stored by your network operator. Contact your service personnel.
74
Privacy/security
Step by Step
Locking the telephone to prevent unauthorized useYou can prevent certain unauthorized functions being enabled on your phone during your absence. For exam-ple dialing external numbers and access to your mailbox can be prohibited. Ask your service personnel which functions are locked.
Locking the phone
: Open the idle menu page 19.
Select and confirm the option shown.
or
select and confirm the option shown.
j Enter code (telephone lock) page 76.
Unlocking the phone
: Open the idle menu page 19.
Select and confirm the option shown.
j Enter code (telephone lock) page 76.
Lock phone?
Unlock phone?
When the phone is locked, a special dial tone sounds when the handset is lifted. Within the system, users can make calls as normal.
Your phone can also be locked or unlocked by an authorized party page 76.
Unlock phone
75
Step by Step
Privacy/security
Locking another telephone to prevent unauthorized useIf configured (contact your service personnel), you can lock and unlock other telephones to prevent unautho-rized access.
If a phone user locks his or her phone and forgets the personal lock code, you can use this function to unlock the phone.
N Press the key shown.
Select and confirm the option shown.
j Enter the internal station number of the phone you wish to lock/unlock.
Confirm
or
select and confirm the option shown.
Saving your PINEnter a personal code to use the functions• Locking the telephone to prevent unauthorized
use page 75• for using another telephone like your own
page 82• for changing a number page 84.
You can save this code.
N Press the key shown.
Confirm.
j Enter the current five-digit PIN.If you have not yet set a PIN, use "00000" the first time.
j Enter the new PIN.
j Re-enter the new PIN.
*943=Lock all phones?
*=lock phone?
#=unlock phone?
*93=Change PIN?
If you forget your code, contact your service per-sonnel. Your code can be reset to "00000".
76
More functions/services
Step by Step
More functions/services
Appointments functionYou can configure your phone to call you to remind you about appointments page 78.You must save the required call times. You can enter a single appointment that will take place in the next twen-ty-four hours or you can enter a daily recurring appoint-ment.
Saving appointments
N Press the key shown.
Confirm.
j Enter a 4-digit time such as 0905 for 9.05 (= 9.05 am) or 1430 for 14.30 (= 2.30 pm).
if nec. 2 or 7 If the selected language is "US English" (configure page 114) you can enter the code 2 for "am" or 7 for
"pm" (default = "am").
Confirm.
or
Select and confirm the option shown.
Confirm.
Deleting and checking a saved appointment
N Press the key shown.
Confirm.
Confirm.
or
Select and confirm the option shown.
*46=Timed reminder on?
One time only?
Daily?
Save?
#46=Timed reminder off?
Delete?
Exit?
77
Step by Step
More functions/services
Using timed reminders
Prerequisite: You have saved a reminder page 77. The saved time arrives.
The phone rings. The appointment time is displayed.
n Press key twice.or
^ \ Lift the handset and replace it again.
Reminder at 1200
If you do not answer the timed reminder, it is re-peated five times and then deleted.
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More functions/services
Step by Step
Sending a messageYou can send short text messages to individual stations or groups of stations with system telephones.
Creating and sending a message
: Open the idle menu page 19.
Select and confirm the option shown.
j Enter the internal station number of the recipient or group.Select predefined text (can be changed by service per-sonnel) and confirm.
or0 ... 9 Enter the code directly.
The code is shown on your display with the correspond-ing message.
or
Select and confirm the option shown.
j Text entry (up to 24 characters) page 18.
Confirm.
Displaying and deleting messages you have sent
Prerequisite: The recipient has not yet accepted a sent message.
: Open the idle menu page 19.
Select and confirm the option shown.
Confirm.
The text message is displayed.
Select and confirm the option shown.
The message is deleted.
Send message?
0=Please callback?
Enter message text?
Send?
Transmitted text messages are saved as callback requests on system telephones with no display and on ISDN, pulse or tone dialing telephones.
View sent message?
Message sent?
Delete?
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Step by Step
More functions/services
Viewing and editing incoming messagesPay attention to the notes on page 20.
O The LED lights up. Press the key shown.
or
Confirm.
The sender’s caller ID appears on the display.
Confirm.
The text message appears on the display.
Viewing the transmission time
Confirm.
Calling the sender
Select and confirm the option shown.
Deleting messages
Select and confirm the option shown.
View messages? f
Message sent?
Time/date sent?
Call sender?
Delete?
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More functions/services
Step by Step
Leaving an advisory messageYou can leave messages/advisory messages on your phone’s display for internal callers that wish to contact you in your absence.When you receive a call, the message appears on the caller’s display.
: Open the idle menu page 19.
Select and confirm the option shown.
Select predefined text (can be changed by service per-sonnel) and confirm.
or
0 ... 9 Enter the code directly.The code is shown on your display with the correspond-ing message.
or
Select and confirm the option shown.
j Enter message (up to 24 characters) page 18.
Confirm.
Deleting advisory messages
: Open the idle menu page 19.
Select and confirm the option shown.
Advisory msg. on
0=Will return at:
Predefined messages with a colon can be com-pleted by entering a digit.
Enter message text?
Save?
Advisory msg. off?
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Step by Step
More functions/services
Displaying the number of waiting calls/overload displayYou can show the number of external waiting calls on the display if you programmed the "View number of calls" key page 63.
R Press the " Calls in Q" key.
If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up. Contact your service person-nel to find out the waiting call limit.• LED off: There are no waiting calls.• LED is flashing slowly: The set limit has been
reached.• LED is flashing quickly: The limit has been exceeded
(overload).
Using another telephone like your own for a callOther parties can temporarily use your phone like their own for an outgoing call.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown[1].
j Enter the number of the other user.
j Enter the other user’s code. page 76.
if nec.
If the other user has not set a PIN, he or she is prompt-ed to do so on his or her phone.
j Dial the external number. This state is canceled as soon as the call is ended.
PIN and Authorization?
*508=Temporary Phone?
[1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116
Change PIN?
82
More functions/services
Step by Step
Fax details and message on answering machineIf a fax or answering machine is connected to your sys-tem and you have assigned the "Fax details" function to a programmable key page 63, the key lights up when a fax or a message has been received.
Deactivating signaling
R Press the flashing "Fax service" key. The LED goes out.
83
Step by Step
More functions/services
Changing a number (after exchanging/moving/relocating a phone)When configured (consult your service personnel), you can move your number to any other phone.Your phone to date is then assigned the old number of your new phone; the number including phone settings (e. g. programmed keys) are exchanged.
Prerequisite: Your old and new telephone are the first telephones at each connection. The telephones are in idle state.
The following procedure is carried out on the new phone.
N Press the key shown.
Select and confirm the option shown.
j Enter own station number.
j Enter code (telephone lock) page 76.(Not necessary if you have not set a code.)
Confirm.
Relocate?
Complete relocate?
If you change numbers of different system phones, programmed keys are replaced with the default assignment.You can however connect your phone to a differ-ent port and then carry out the procedure.
84
More functions/services
Step by Step
Resetting services and functions(system-wide cancellation for a telephone)A general reset procedure is available for initiated func-tions. The following functions are deleted, if enabled:
• Forwarding on• Advisory msg. on• Ringing group on• Hunt group off• Suppress call ID• Call waiting tone off• Do not disturb on• Ringer cutoff on• Received messages:• View callbacks
N Press the key shown.
Select and confirm the option shown[1].#0=Reset services?
[1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116
85
Step by Step
More functions/services
Activating functions for another telephoneIf configured (contact your service personnel), you can activate and deactivate the following functions for other phones (associated service):
• Do not disturb,code: *97/#97 page 72
• Call forwarding, code *11, *12, *13/#1 page 33• Lock and unlock phone,
code *66/#66 page 75• Ringing group,
code *81/#81 page 102• Leave an advisory message,
code *69/#69 page 81• Group call,
code *85/#85 page 102• Reset services and functions,
code #0 page 85• Control relays,
code *90/#90 page 91• Night answer,
code *44/#44 page 62• Timed reminders,
code *46/#46 page 77
N Press the key shown.
Confirm.
j Enter the internal station number of the phone where you wish to activate the function.
j Enter code (for example, *97 for "Do not disturb on").
For any additional input, follow the instructions on your display.
*83=Associated serv?
86
More functions/services
Step by Step
Using system functions from outsideDISA (direct inward system access)If configured (contact your service personnel), you can use an external phone like an internal station to set up an outgoing external connection via the system. You can also activate or deactivate the following system functions:
• Reset services and functions, code #0 page 85
• Call forwarding, code *1/#1 page 33• Lock and unlock phone,
code *66/#66 page 75• Save your PIN,
code *93 page 76• Send a message,
code *68/#68 page 79• Leave an advisory message,
code *69/#69 page 81• Ringing group, code *81/#81 page 102• Group call, code *85/#85 page 102• Caller ID suppression,
code *86/#86 page 73• Camp-on tone, code *87/#87 page 52• Open door, code *61 page 40• Release door opener, code *89/#89 page 41• Control relays, code *90/#90 page 91• Do not disturb, code *97/#97 page 72• Ringer cutoff, code *98/#98 page 72• Dial using speed dial, code *7 page 47• Associated service, code *83 page 86
Prerequisite: Your phone supports tone dialing (DTMF) or you can switch your phone to tone dialing. The phone is not connected to the system.
j Establish a connection to the system. Enter the station number (contact your service personnel).
j Wait for the continuous tone (if necessary, switch phone to tone dialing) and enter the internal number as-signed to you and the corresponding PIN.
( Enter the code (only required if programmed in the sys-tem).
87
Step by Step
More functions/services
j Wait for the dial tone and enter the code for example,
*97 for Do not disturb on. If necessary, make further entries; refer also to the user guide for dial pulse/DTMF phones.
or
j Dial the external number.
Using functions in ISDN via code dialing (keypad dialing)If authorized (contact your service personnel), you can access ISDN functions in some regions using codes.
N Press the key shown.
Confirm.
j Enter the required trunk number (contact your service personnel).
j Entering a code for required ISDN function (contact your service personnel).
You can only perform one function/establish one outgoing connection at a time. The connection is cleared as soon as the function is successfully activated. In the case of an external call, the connection is cleared as soon as one of the call partners hangs up.
*503=Keypad dialing?
Contact your network provider to find out which ISDN functions can be code-operated in your country.
Siemens Enterprise CommunicationsGmbH & Co. KG shall not be liable for damages/costs which may be incurred by fraudulent activ-ities or remote operation (such as toll fraud).
88
More functions/services
Step by Step
Controlling connected computers/programs/telephone data serviceIf this function has been configured (contact your ser-vice personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone.
Prerequisite: You have set up a connection.
N Press the key shown.
Confirm.
For entering data, you are guided by the connected computer. However, depending on configuration (con-tact your service personnel), you must activate your en-tries in one of the following ways:
Inputs in en-bloc mode:
0 ... 9 Enter data.
( Complete entry.
or
Confirm.
or Inputs in online mode:
The connected computer processes your entries direct-ly.
( Enter the code.
0 ... 9 Enter data.
*42=Tel. data service?
Entry complete?
89
Step by Step
More functions/services
Communicating with PC applications over a CSTA interfaceIf configured (contact your service personnel), you can use your phone to communicate with PC applications (CSTA = Computer Supported Telecommunications Ap-plications). You send information to the application and receive information from the application, for example, via your phone display.
)494 Enter the code.
j Enter the three-digit ID for the application you wish to control.
+- 0 ... 9 : Use the relevant keys to communicate with the applica-tion.
Temporarily interrupting communication with the application
^ The phone rings. You answer the call.
T The "Data I/O" key flashes: Communication to the appli-cation is automatically interrupted.
Resuming communication with the application
T Press the flashing "Data I/O" key. The LED lights up.
Ending communication with the application
Select and confirm the relevant CSTA message.
or
^ \ Lift the handset and replace it again.
90
More functions/services
Step by Step
Controlling relays (only for HiPath 3000)If this function has been configured (contact your ser-vice personnel), you can use up to four relays to enable/disable different devices (such as a door opener).Depending on how you program the relays, you can ac-tivate and deactivate them manually them or configure them to activate and deactivate automatically (after tim-eout).
Select and confirm the option shown.
or
select and confirm the option shown.
1 ... 4 Enter the relay.
Sensors (HiPath 33x0/35x0 only)If configured (contact your service personnel), sensors are able to recognize signals, call your phone, and dis-play an appropriate message on the screen.
Special features must be taken into consider-ation if your telephone operates with HiPath 5000 (system networking via PC net-work) page 111!
*90=Control Relay On?
#90=Control Relay Off?
91
Step by Step
More functions/services
Paging persons (not for U.S., not for HiPath 500)If radio paging equipment (PSE) is connected to your system (contact your service personnel), you can locate people via their pocket receivers.
Pocket receivers signal a call request to the person you want to page. This person can then answer the page at the nearest phone.
Paging persons
To ensure that you can be found, you must have en-abled a ringing group page 104, call forwarding
page 33 or call forwarding-no answer (service techni-cian) to the internal station number of your PSE.A call request is signaled automatically.
Answering the page from the nearest telephone
^ Lift the handset.
)59 Enter the code.
j Enter own station number.
92
Making calls in the team/executive/secretary configuration
Step by Step
Making calls in the team/executive/secretary configurationIf configured (consult your service personnel), you be-long to a team of subscribers with multiple lines (multi-line page 12). Your phone features trunk keys (MULAP keys) page 94.
LinesA distinction is made between primary and secondary lines. Each of these line types can be used on a private or shared basis page 93.
Primary line
All multi-line telephones have a primary line. This line can be reached in the usual manner via your public phone number. Incoming calls are signaled on this line.
Secondary line
The secondary line on your phone is used as a primary line by another subscriber. Your primary line, which is configured on another telephone, simultaneously func-tions as the secondary line on that telephone.
Line utilization
Private line
A line that is used by a single telephone. This line can-not be used as a secondary line by another telephone.
Shared line
A line that is configured on multiple telephones. The line status (if configured) is displayed for all telephones that share this line. If, for example, a shared line is being used by a telephone, a status message indicating that this line is busy is displayed on all other telephones.
Direct call line
A line with a direct connection to another telephone.You can see the status of the line from the LED.
93
Step by Step
Making calls in the team/executive/secretary configuration
Line seizureLine seizure must be configured (consult your service personnel). If automatic line seizure is configured, a trunk is automatically assigned when you lift the hand-set or press the trunk key.
Trunk keysThe programmable keys on multi-line phones function as line keys. Every sensor key programmed as a "Trunk key" (key label: Transfer Trk) corresponds to a trunk with the result that you can configure up to 8 trunks in OpenStage 30 T .
As a team member, you can independently program the following functions on keys page 63:• Direct station select• Join/leave group
(not available on executive phone in an executive/secretary team)
• Ring Transfer: On/Off(only in an executive/secretary team)
You can also program a sensor key with the function "Forward Line" (call forwarding) for each line.
LED displays on trunk keys
LED Explanation
S Off –The line is in idle mode.
T Flashing1
[1] In this manual, flashing keys are identified by this icon, regardless of the flashing interval. The flashing interval represents different statuses, which are described in detail in the corresponding sec-tions of the manual.
– Incoming call on the line.–Hold reminder is activated.–The line is on "Hold".
R On –The line is busy.
94
Making calls in the team/executive/secretary configuration
Step by Step
Answering calls with the trunk keys
Prerequisite: Your telephone rings or the trunk key flashes quickly.
if nec. T Press the trunk key that is flashing quickly. (not necessary if "Prime Line" is active).
^ Lift the handset.
or On-hook dialing: Speakerphone mode.
Dialing with trunk keys
if nec. S Press the free trunk key you wish to use to establish the connection(not necessary if "Prime Line" is active).
j Dial the phone number.
^ If the party does not answer: Lift the handset.
or On-hook dialing: Speakerphone mode.
Placing a call on hold on a trunk key and retrieving the held call
Prerequisite: You are conducting a call via one of your group’s trunks. The "Hold" key has been programmed on your telephone page 63.
Hold
S Press the "Hold" key.
if nec.
\ or s Replace the handset or press the disconnect key.
Depending on the configuration (contact your service personnel), this may be necessary so other team mem-bers can also pick up the call on hold.
Retrieving the call
T Press the trunk key flashing slowly.
95
Step by Step
Making calls in the team/executive/secretary configuration
Making calls on multiple lines alternately
Prerequisite: You are conducting a call via one of your group’s trunks. Another trunk key is flashing.
T Press the flashing trunk key. The first call party is on hold on the other trunk.
T Press the trunk key flashing slowly. The second call par-ty is on hold.
You can switch between lines as often as you wish. Press the trunk key flashing slowly each time.
MULAP conference releaseIf configured (consult your service personnel), you can program a sensor key on your phone with the function "MULAP Privacy Release" page 63. The default label is "Priv Release".
If you program this key, you do not have to use the menu to set up a conference. Your team partner only has to press the flashing trunk key associated with your trunk on his or her phone to immediately join the con-ference.
[ You are conducting a call.
S Press the "Priv Release" key. The LED lights up.
Up to three team members can now join the confer-ence.
Prerequisite: The trunk on which you are speaking is configured on the other phone as a trunk key.
T Press the flashing trunk key.
96
Making calls in the team/executive/secretary configuration
Step by Step
Direct station selection keyEach team member has a direct station selection key for every other team member.This means that each team member can be reached di-rectly by other team members at the touch of a button.
Understanding LED messages from DSS keys
S LED on the DSS key is off - the team member is not en-gaged in a phone call.
or
R LED on the DSS key is lit - the team member is engaged in a phone call or has activated do not disturb.
or
T LED on the DSS key is flashing rapidly - a call has ar-rived for you and needs to be answered.
or
T LED on the DSS keys is flashing slowly - a caller is try-ing to reach another member of your team, who has not yet answered.
Using DSS keys to answer calls
Prerequisite: Your telephone rings or the DSS key flashes.
if nec. T Press the flashing DSS key.This is not necessary if you are called directly (DSS key flashes quickly).
^ Lift the handset.
or On-hook dialing: Speakerphone mode.
Calling a team member directly
S Press the DSS key.
or
R If the team member you wish to reach is engaged in an-other call, the DSS key on your telephone is lit. You can still make the call in this case.
^ If the party does not answer: Lift the handset.
or On-hook dialing: Speakerphone mode.
97
Step by Step
Making calls in the team/executive/secretary configuration
Transferring a call in progress
S Press the DSS key and announce the call if necessary.
\ Replace the handset.
or
s Press the key shown.
Accepting a call for another team member
T Press the flashing DSS key or trunk key.
^ Lift the handset.
or On-hook dialing: Speakerphone mode.
98
Making calls in the team/executive/secretary configuration
Step by Step
Forwarding calls on trunksYou can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system).Activating call forwarding for one trunk activates the function for all trunk keys assigned to this trunk in your group.
N Open the Program/Service menu page 22.
Select and confirm the option shown.
or
S If available, press the "CFW MULAP" key. (You have programmed a key with the incomplete "CFW MULAP" function, excluding the call forwarding type and destination page 63.)
S Press the required line key.
or
j Enter the required trunk number.
Select and confirm the option shown.
or
select and confirm the option shown
or
select and confirm the option shown.
j Enter the destination number.
Confirm.
or
S If available, press the "CFW MULAP" key. (You have stored the call forwarding type and destination on the "CFW MULAP" key, page 63.)
Forward MULAP on
1=all calls
2=external calls only
3=internal calls only
Save
99
Step by Step
Making calls in the team/executive/secretary configuration
Deactivating call forwarding
N Open the Program/Service menu page 22.
Select and confirm the option shown.
R Press the required line key.
or
j Enter the required trunk number.
or
R If available, press the "CFW MULAP" key.
Understanding LED messages of the "CFW MULAP" key
S The LED on the "CFW MULAP" key is off - call forward-ing is not active for this trunk.
or
R The LED on the "CFW MULAP" key lights up - call for-warding is active for this trunk.
or
T The LED on the "CFW MULAP" key is flashing slowly, the trunk is the call forwarding destination.
Forward Line: Off
If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized.
100
Making calls in the team/executive/secretary configuration
Step by Step
Transferring calls directly to the executive phoneNormally, all calls for the executive are audibly signaled only by the secretary phone.You can set audible signaling so calls are signaled only by the executive phone or by a second phone assigned to it.
Prerequisite: On your phone there is a sensor key pro-grammed with the function "Ring Transfer". The default label is "Ring xfer".
Activating
S Press the "Ring xfer" key. The LED lights up.
or
N Open the Program/Service menu page 22.
Select and confirm the option shown.
S Press the required line key.
or
j Enter the required trunk number.
Deactivating
R Press the "Ring xfer" key. The LED goes out.
or
N Open the Program/Service menu page 22.
Select and confirm the option shown.
S Press the required line key.
or
j Enter the required trunk number.
Ring Transfer: On
Ring Transfer: Off
101
Step by Step
Using team functions
Using team functionsIf configured (consult your service personnel), your tele-phone is part of a team. The team consists of internal phones that are able to use certain functions.
Activating/deactivating a group call
If configured (consult your service personnel), you be-long to one or more groups of stations, which can be reached via hunt group or group call station numbers.Incoming calls are signaled one after the other (= hunt group) or simultaneously (= group call) on all phones in the group, until a group member answers the call.
Each station in the group can still be reached via their personal station number.
You can activate and deactivate the audible signal for a hunt group, group call or individual trunks in a group.
You are part of a hunt group or call group
: Open the idle menu page 19.
Select and confirm the option shown[1],
or
select and confirm the option shown.
S or R Press the "Hunt group" key.
You belong to multiple groups
: Open the idle menu page 19.
Select and confirm the option shown[1],
or
select and confirm the option shown.
Special features must be taken into consider-ation if your telephone operates with HiPath 5000 (system networking via PC net-work) page 107!
Leave group?
[1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116
Join group?
Leave group?
Join group?
102
Using team functions
Step by Step
S or R Press the "Hunt group" key.
If an "X" appears between group/trunk number (such as 301) and group name, the audible tone is active for this group or trunk.
or
No "X" means that the audible tone is deactivated.
Confirm. The next group/trunk number is displayed with a group name.
or
Select and confirm the option shown[1].The audible tone for the group/trunk displayed is deacti-vated.
or
Select and confirm the option shown[1].The audible tone for the group/trunk displayed is activat-ed.
or
Select and confirm the option shown. The audible tone for all groups and trunks is deactivat-ed.
or
Select and confirm the option shown. The audible tone for all groups and trunks is activated.
301 X Group name
301 Group name
Next?
Leave group?
[1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116
Join group?
#=Leave all groups
*=Rejoin all groups
If you have activated the audible tone for another group/trunk or deactivated the audible tone for all groups/trunks you belong to, you will hear a special dial tone when you lift the handset.
103
Step by Step
Using team functions
Accepting a call for another member of your teamYou can use your own telephone to accept calls for oth-er telephones in your team, even while on a call (call pickup groups; contact your service personnel).
Prerequisite: Your telephone rings briefly. "Call for:" ap-pears on the upper display line with the station number or name of the originator; the station number or name of the caller appears on the lower line.
Confirm.
Ringing groupYou can have calls for your telephone signaled audibly at up to five other internal phones. The phone that an-swers the call first receives the call.
Saving, displaying, and deleting telephones for the ringing group
N Press the key shown.
Select and confirm the option shown.
Follow the display prompts (enter the internal station number).
Removing all telephones in a call ringing group
Select and confirm the option shown.
Pickup - group?
Special features must be taken into consider-ation if your telephone operates with HiPath 5000 (system networking via PC net-work) page 110!
*81=Ringing group on?
If your phone belongs to a ringing group, your display will show the station number or the name of the originator on the upper line and that of the caller on the lower line.
Ringing group off?
104
Using team functions
Step by Step
Uniform Call Distribution (UCD)If configured (consult your service personnel), you may belong to a group of stations (agents), to which calls are distributed.An incoming call is always assigned to the agent idle the longest.
Logging on and off at the beginning and end of your shift
N Press the key shown.
Select and confirm the option shown.
Confirm
or
select and confirm the option shown.
j To log on, enter your identification number ("Agent:"). Contact your service personnel to find out what it is.
Logging on and off during your shift
N Press the key shown.
Select and confirm the option shown.
Confirm.
or
select and confirm the option shown.
UCD?
*401=Log on?
#401=Log off?
UCD?
#402=Not available?
*402=Available?
105
Step by Step
Using team functions
Requesting and activating a work time
You can request/activate work time to ensure you have enough time to wrap up the last call. Your phone is ex-cluded from call distribution for a set period or until you log back on.
N Press the key shown.
Select and confirm the option shown.
Confirm.
or
select and confirm the option shown.
Turning the night service on and off for UCD
N Press the key shown.
Select and confirm the option shown.
Confirm.
or
select and confirm the option shown.
Display the number of waiting calls
N Press the key shown.
Select and confirm the option shown.
Confirm.
UCD?
*403=Work on?
#403=Work off?
UCD?
*404=UCD night on?
#404=UCD night off?
UCD?
*405=Calls in queue?
106
Special functions in the LAN (not for HiPath 500)
Step by Step
Special functions in the LAN(not for HiPath 500)If your telephone is operating in a HiPath 5000 environ-ment, multiple HiPath 3000 systems are interconnect-ed via a LAN (Local Area Network, e. g. proprietary PC network). You are conducting a call via the LAN (PC net-work).In this instance, you must note certain particularities for some functions. These are described in this section.
Leaving hunt group/group callPrerequisite: You are part of a hunt group/group call
page 102 in another HiPath 3000:
: Open the idle menu page 19.
Select and confirm the option shown.
j Enter the (DISA) call number of the other HiPath 3000.
= or ( Confirm your entry.
j Enter the (DISA) station number of your phone.
= or ( Confirm your entry.
Select and confirm the option shown.
or
select and confirm the option shown.
You belong to multiple groups associated with another HiPath 3000
j Enter group number for "directed joining/leaving".
DISA intern?
Leave group?
Join group?
107
Step by Step
Special functions in the LAN (not for HiPath 500)
Setting up "follow me" call forwardingYou can activate/deactivate call forwarding HiPath 5000 for your phone from other phones in the page 33 en-vironment.
: Open the idle menu page 19.
Select and confirm the option shown.
j (DISA) station number of the HiPath 3000.
= or ( Confirm your entry.
j Enter the (DISA) station number of your phone.
= or ( Confirm your entry.
Activating
: Open the idle menu page 19.
Select and confirm the option shown.
Confirm.
or
select and confirm the option shown
or
select and confirm the option shown.
j Enter the destination phone number.
Confirm.
Deactivating
: Open the idle menu page 19.
Select and confirm the option shown.
DISA intern?
Forwarding on?
1=all calls?
2=external calls only?
3=internal calls only?
Save?
Forwarding off?
108
Special functions in the LAN (not for HiPath 500)
Step by Step
Using night answerIf authorized (contact your service personnel), you can define telephones in other HiPath 3000 communica-tions platforms as the night answer page 62.
: Open the idle menu page 19.
Select and confirm the option shown.
j Enter the (DISA) call number of the other HiPath 3000.
= or ( Confirm your entry.
j Enter the (DISA) station number of your phone.
= or ( Confirm your entry.
Activating
: Open the idle menu page 19.
Select and confirm the option shown.
j Enter the destination number (= temporary night an-swer service).
Confirm.
Deactivating
: Open the idle menu page 19.
Select and confirm the option shown.
DISA intern?
Night answer on?
Save?
Night answer off?
109
Step by Step
Special functions in the LAN (not for HiPath 500)
Ringing groupYou can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms page 104.
Saving, displaying, and deleting telephones for the ringing group
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
or
select and confirm the option shown
or
select and confirm, then follow the operating instruc-tions.
j Enter the station number.
Confirm.
Confirm.
Select and confirm the option shown.
Removing all telephones in a call ringing group
: Open the idle menu page 19.
Select and confirm the option shown.
*81=Ringing group on?
Add to ringing group?
Add another station?
Display/remove?
#=Entry complete?
Save?
Exit?
Ringing group off?
110
Special functions in the LAN (not for HiPath 500)
Step by Step
Controlling relays (only for HiPath 3000)If this feature is configured (contact your service person-nel), you can also control relays page 91 in other HiPath 3000 communications platforms.
: Open the idle menu page 19.
Select and confirm the option shown.
j Enter the (DISA) station number of the HiPath 3000 where you wish to control the relay.
= or ( Confirm your entry.
j Enter the (DISA) station number of the phone you wish to use to control the relay.
= or ( Confirm your entry.
Confirm
or
select and confirm the option shown.
1 ... 4 Enter the relay.
DISA intern?
*90=Control Relay On?
#90=Control Relay Off?
111
Step by Step
Special functions in the LAN (not for HiPath 500)
Opening doorIf this feature is configured (contact your service per-sonnel), you can also activate the door opener
page 40 in otherHiPath 3000 communications platforms.
: Open the idle menu page 19.
Select and confirm the option shown.
j Enter the (DISA) station number of the HiPath 3000 where you wish to control the door opener.
= or ( Confirm your entry.
j Enter the (DISA) station number of the phone you wish to use to control the door opener.
= or ( Confirm your entry.
Select and confirm the option shown.
j Z Dial the entrance telephone number.
DISA intern?
Open door?
112
Individual phone configuration
Step by Step
Individual phone configuration
Setting contrast+ or - Press one of the keys shown in idle mode page 19.
Select and confirm the option shown.
+ or - Modify the setting. Keep pressing the key until the de-sired contrast is set.
= Save.
Adjusting audio settingsOptimize the audio settings on your OpenStage for your environment and according to your personal require-ments.
Adjusting the receiving volume during a call
You are conducting a call.
+ or - Raise or lower the volume. Keep pressing the key until the desired volume is set.
= Save.
Adjusting the ring volume
+ or - Press one of the keys in idle mode page 19 or while a call is in progress.Confirm.
+ or - Raise or lower the volume. Keep pressing the key until the desired volume is set.
= Save.
Adjust ring tone
+ or - Press one of the keys shown in idle mode page 19.
Select and confirm the option shown.
+ or - To adjust the ring tone: Keep pressing the keys until the desired tone is set.
= Save.
Display contrast? f
Ring volume?
Ring tone?
113
Step by Step
Individual phone configuration
Adjusting the attention ring volume
If you are part of a team with trunk keys, other calls can be signaled acoustically in the team during a call. You will hear the attention ring.
+ or - Press one of the keys shown in idle mode page 19.
Select and confirm the option shown.
+ or - Raise or lower the volume. Keep pressing the key until the desired volume is set.
i Save.
Adjusting the speakerphone to the room acoustics
To help the other party understand you clearly while you are talking into the microphone, you can adjust the tele-phone to the acoustics in your environment: "Quiet room", "Normal room" and "Noisy room".
+ or - Press one of the keys shown in idle mode page 19.
Select and confirm the option shown.
+ or - To set the room type: Keep pressing these keys until the setting you want appears on the screen.
= Save.
Language for system functions
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
Select the language you wish to use (such as "Spanish") and press the "OK" dialog key to confirm.
Attention Ring Vol.
Speakerphone mode?
More features? f
*48= Select language?
15=Spanish?
114
Testing the phone
Step by Step
Testing the phone
Testing functionalityYou can test your phone’s functionality.
Prerequisite: The phone is in idle mode.
N Press the key shown.
Select and confirm the option shown.
Select and confirm the option shown.
If everything is functioning correctly:• all LEDs on the phone flash (only the menu key LED
is continuously lit)• your station number is displayed• the ring tone is audible
Checking the key assignmentYou can check key assignment on your phone to deter-mine which functions are assigned to which keys.
N Press the key shown.
Select and confirm the option shown.
S Press any key. The key assignment is displayed.
Select and confirm the option shown.
More features?
*940=Phone test?
Prog. feature key
Exit
115
Step by Step
Differing display view in a HiPath 4000 environment (not for HiPath 500)
Differing display view in a HiPath 4000 environment (not for HiPath 500)Depending on the system configuration, some func-tions may not always be offered in the display as de-scribed in this document.
In addition, display texts may differ from those de-scribed in this document according to the system con-figuration. The following table provides an overview:
HiPath 3000 display HiPath 4000 display DescriptionProgram/Service Service menu? page 22Transfer Transfer? page 32View callbacks Show callback destinations? page 37Pickup - directed Pickup - directed page 38Caller list Call list/log? page 43Use speed dialing Use speed dialing?
page 47Change Speed Dial Speed dial?Call wait.term. Second call release?
page 52Call wait.trm.off Second call on/offRinger cutoff on/off Ringer cutoff on/off? page 72Join/leave group Hunt group on/off? page 102
116
Fixing problems
Step by Step
Fixing problems
Responding to error messagesPossible causes:
Station number is incorrect.
Possible reactions:
Enter correct station number.
Possible causes:
Locked function selected.
Possible reactions:
Apply to service personnel for authorization for relevant function.
Possible causes:
Dialed a non-existent station number. Called phone is unplugged.
Possible reactions:
Enter correct station number. Call this station again lat-er.
Possible causes:
Dialed your own station number.
Possible reactions:
Enter correct station number.
Contact partner in the case of problemsContact your service personnel if a fault persists for more than five minutes, for example.
Invalid entry
Not authorized
Currently not possible
Invalid station number
117
Step by Step
Fixing problems
Troubleshooting
Pressed key does not respond:
Check if the key is stuck.
Telephone does not ring:
Check whether the "Do not disturb" function is activated on your telephone ( page 72). If so, deactivate it.
You cannot dial an external number:
Check whether your telephone is locked.If the phone is locked, enter your PIN to unlock it
page 75.
To correct any other problems:
First contact the relevant service personnel. If the ser-vice personnel are unable to correct the problem, they must contact Customer Service.
Caring for your telephone• Never allow the telephone to come into contact
with coloring, oily or aggressive agents.• Always use a damp or antistatic cloth to clean the
telephone. Never use a dry cloth.• If the telephone is very dirty, clean it with a diluted
neutral cleaner containing surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).
• Never use aggressive or alcohol-based cleansers on plastic parts. The use of scouring agents is also for-bidden.
118
Fixing problems
Labeling keysThe following options are available for labeling keys of the OpenStage 30 and/or OpenStage Key Module 15 with the functions assigned to them or the saved numbers on them:
Labeling• By hand:
Labeling strips are supplied with your OpenStage 30 and OpenStage Key Module 15. Note the function or name in the white field on the strip and insert the strip on your OpenStage 30 or OpenStage Key Module 15.
• With a computer via the Internet:You can find the "online labeling tool" together with the user interface at http://wiki.siemens-enterprise.com/index.php/Key_Labelling_Tool.
• Select the appropriate key labeling tool in your language. You can use the tool online via the browser or you can download it for local use.
119
Index
Index
AActivating door opener .............................. 40Advisory message ..................................... 81
deleting .................................................... 81Agents ........................................................ 105Alternating ................................................... 31Announcement ........................................... 48Answer timed reminder ............................ 78Answering machine ................................... 83Assigning a DID number ........................... 50Associated dialing/dialing aid ................... 50Associated service ..................................... 86Attention ring volume .............................. 114Audio keys ................................................... 15Automatic call waiting ............................... 52Automatic connection setup .................... 49Automatic line seizure ............................... 27
BBusy override ........................................ 61, 73
CCall
accepting ................................................. 23accepting in a team ............................... 98accepting, group ................................... 104distributing ............................................ 105ending ...................................................... 26entrance phone ...................................... 40forwarding ............................................... 33forwarding in a team ............................. 99holding ..................................................... 54in a team with trunk keys ..................... 95incoming .................................................. 23parking ..................................................... 53pickup, directed ...................................... 38rejecting ................................................... 30retrieving from park ......................... 53, 54transfer after announcement ............... 59transferring ........................................ 32, 98using DSS keys in a team ..................... 97
120
Call charge assignment ............................. 71Call charges
for another telephone ............................ 69for your telephone .................................. 69
Call duration ................................................ 69Call forwarding ........................................... 33
MSN in CO .............................................. 35Call log ......................................................... 21Call request ................................................. 21Call signal .................................................... 23Call volume ................................................ 113Call waiting .................................................. 61
accepting ................................................. 51Call waiting (camp-on)
tone off .................................................... 52Call waiting on/off ...................................... 52Call waiting tone on/off ............................. 52Callback ........................................................ 36Caller ID suppression ................................ 73Caller list, using .......................................... 43Calling a second party ............................... 31Calls
recording .................................................. 58Calls in queue ..................................... 82, 105CE marking .................................................... 2Central telephone lock .............................. 76CFNR ............................................................ 34Change number .......................................... 84Changed phone .......................................... 84Charges
for another telephone ............................ 69for your telephone .................................. 69
Checking the key assignment ................ 115Code dialing in ISDN .................................. 88Conference .................................................. 31Connection setup
automatic ................................................. 49Connection setup, automatic ................... 49Consultation ................................................ 31Control relays .............................................. 91CSTA ............................................................ 90
Index
DDetails, fax .................................................. 83Dialing
en-bloc ...................................................... 42from the caller list .................................. 43with speed dialing .................................. 47with the dialing aid ................................. 50
Dialing aidS0 bus ...................................................... 50
Dialing numbersfrom the internal directory .................... 44from the LDAP database ...................... 45using redial .............................................. 29
Direct inward system access (DISA) ...... 87Direct station select ............................. 64, 97Directory, internal ....................................... 44DISA ............................................................. 87Discreet calling ........................................... 49Display view for
HiPath 4000 environment ................... 116Distributing calls ....................................... 105Do not disturb ............................................. 72Door release ................................................ 41
EEditing a dial number ................................. 42Editing dial inputs ....................................... 42Editing the station number ....................... 42En-bloc dialing ............................................. 42Entrance telephone ................................... 40
FFax details ................................................... 83Forwarding
MSN in CO .............................................. 35multiple subscriber number (MSN) ..... 35
Forwarding MSN in CO ............................. 35Free keys
programming ........................................... 63Function keys ............................................. 15
programmed ........................................... 17
Functionsactivating/deactivating for another tele-phone ....................................................... 86programming on a key .......................... 63resetting ................................................... 85using from the outside .......................... 87
GGeneral information ................................... 10Group call ................................................... 102
HHandsfree answerback ............................. 39
off .............................................................. 39on .............................................................. 39
HiPath 5000"follow me" call forwarding ................. 108group call ............................................... 107hunt group ............................................. 107night answer ......................................... 109opening a door ...................................... 112relays ...................................................... 111ringing group ......................................... 110
Hold .............................................................. 54Hotline .......................................................... 49Hotline delayed ........................................... 49Hunt group ................................................ 102
IIdle mode ..................................................... 19Important information .................................. 3Incoming calls ............................................. 21Internal directory ........................................ 44IP telephony .............................................. 107
Kkey module .................................................. 14Keypad ......................................................... 18Keypad dialing ............................................. 88Keys
programming ........................................... 63saving incomplete .................................. 63
121
Index
LLAN telephony .......................................... 107LDAP telephone database ........................ 45Leaving an advisory message .................. 81LED
trunk keys ................................................ 94LED display
direct station selection keys ................ 17function keys .......................................... 17
LED messages, understanding . 64, 97, 100Line seizure, automatic ............................. 27Line utilization ............................................. 93Location of the telephone .......................... 3Locking all phones ..................................... 76Locking/unlocking ...................................... 75
MMailbox key ................................................. 15Making calls ................................................ 27Making mobile calls ................................... 82Menu key .................................................... 15Message
answering ................................................ 80deleting/displaying ................................. 79receiving .................................................. 80sending .................................................... 79
Microphone ................................................. 26Move function ............................................ 84Move with phone ....................................... 84MULAP conference release ..................... 96MULAP keys, trunk keys .......................... 93Multi-line telephone ................................... 12Multiple subscriber number (MSN)
forwarding ............................................... 35
NNameplate ................................................... 11Navigation keys .......................................... 16Night answer .............................................. 62Number
saving ....................................................... 67
122
OOpen listening ............................................ 26Opening a door ........................................... 40
with a code .............................................. 40OpenStage 30T
speakerphone mode functionnotes ..................................................... 24setting the room character ............. 114
OpenStage Key Module 15 ...................... 14Operating instructions ................................. 2Operating steps
programming on a key .......................... 66Operational elements ................................ 13Outgoing calls ............................................. 21Overload ...................................................... 82
PParking a call ............................................... 53Personal identification number ................ 76Phone
locking another ....................................... 76locking/unlocking centrally .................... 76using another like your own ................. 82
Phone settings .......................................... 113Pickup (call) ......................................... 38, 104PIN ................................................................ 76
for a telephone ....................................... 75Placing a call on hold
in the team .............................................. 95Primary line ................................................. 93Private line ................................................... 93Procedure
programming on keys ............................ 66Product designation ................................... 11Program/Service menu ............................. 22Programmed function keys ...................... 17Programming free keys ............................ 63Project calls ................................................. 71Project code, account code ...................... 71
Index
RRadio paging equipment (PSE) ................ 92Recall ............................................................ 59Receiving volume ..................................... 113Recording .................................................... 58Redialing a number .................................... 29
from the caller list .................................. 43Relays .......................................................... 91Relocate ....................................................... 84Repdial keys ................................................ 28Reserve trunk ............................................. 49Resetting functions ................................... 85Resetting services ..................................... 85Ring transfer
in an executive/secretary team .......... 101Ringer cutoff ............................................... 72Ringing group, .......................................... 104Room monitor ............................................. 74
SSafety precautions ....................................... 2Save PIN ...................................................... 76Second call .................................................. 52
accepting ................................................. 51Second layer ............................................... 28Secondary line ............................................ 93Secret busy override ................................. 73Sensors ........................................................ 91Serial number ............................................. 11Shared line .................................................. 93Shift .............................................................. 28Shift key ....................................................... 28Silent monitor
no tone ..................................................... 73Single-line telephone ................................. 12Speaker call ................................................. 48Speakerphone
notes ........................................................ 24Speakerphone mode ........................... 24, 25
function .............................................. 24, 25information .................................... 3, 11, 24setting the room character ................. 114setting the volume ............................... 114speakerphone distance ........................... 3
Special dial tone ......................................... 72
Speed-dialingdialing ....................................................... 47saving station speed-dialing ................. 47suffix-dialing ............................................ 47system ..................................................... 47
Station numberassigning .................................................. 50correcting ................................................. 42deactivating display ................................ 73suppressing ............................................. 73
Station speed-dialing ................................. 47Suffix-dialing
automatic ................................................. 47DTMF tone dialing .................................. 57
System speed-dialing ................................ 47System-wide cancellation ......................... 85
TTel. data service ......................................... 89Telephone
locking ...................................................... 75locking/unlocking .................................... 75
Telephone database LDAP ....................... 45Telephone maintenance ......................... 118Temporary phone ....................................... 82Text
answering ................................................ 80receiving ................................................... 80
Text messagedeleting/displaying ................................. 79sending ..................................................... 79
Three-party conference ............................. 31Timed reminder .......................................... 77Toggle/connect
in the team .............................................. 96Tone dialing ................................................. 57Tone dialing (DTMF dialing) ...................... 57Trace call ...................................................... 74Transfer (call) ........................................ 32, 98
after announcement .............................. 59Troubleshooting ........................................ 118Trunk flash ................................................... 60Trunk keys ................................................... 94Trunk, reserving .......................................... 49
123
Index
UUCD ............................................................ 105Unanswered calls ...................................... 21User support ............................................... 10
VVariable call forwarding ............................. 33Volume
keys .......................................................... 15set ............................................................. 28
WWaiting calls ................................................ 82Work time ................................................. 106
124
HiPath 3000 Service Menu
125
HiPIf you lease note that not all of the listed options and other options on yo
*7=U
*80=
*56=
#56=
*59=
*60=
*65=
*46=
ath 3000 Service Menu click on one of the blue options, you switch to the chapter with the corresponding description or the relevant option in the menu. Pur HiPath 3000 system may not be enabled.
se speed dialing? Abb. dial no:
Speaker call: e.g. 1234
Speaker call
Park position:
Park a call?
Park position:
Retrieve call
Pickup - directed Answer
Project Code: Project Code:12 Please dial
Account code #=Save entry e.g. 12345
Previous
Show call charges nnn.nn Euro 0.12 Euro
Alarm call on Remind at (HHMM): Remind at (HHMM):1230
One time only
Daily
Previous
HiPath 3000
126
#0=Reset s
*53=DTMF
*51=Trunk
ed
another ext
*81=Ringi play/Clear
*41=Temp
*508=Tem
*91=Prog.
Press featu
Service Menu
ervices Features Reset
DTMF dialing:
dialing
flash
No exts in group Internal No: Internal No: Jim Knopf Sav
Add
ng group on Add ext to group Add ext to group Save entry Dis
End End Previous End
MSN no.:
orary MSN
Home Extn. no:
porary Phone
feature key Key content:e.g. number Select feature:
re key.Change feature Repdial key
Delete feature Speed dial
Key label Release call
Next layer Clear Display
Program another key Caller list
Call forwarding
Call forward. no reply
HiPath 3000 Service Menu
127
Text? for: 16:
0=Please callback
1=Someone is waiting
2=Appointment
3=Urgent call
4=Do not disturb
5=FAX waiting
6=Gespr.wunsch
7=Please come see me
8=Please make copies
9=Ready to depart
Store incomplete feat
Previous
Call ext: 123456
Save entry
Previous
MSN no.:16
Save entry
Previous
Home Extn. no:16
Save entry
Lock telephone
Do not disturb
Absence text
Silent ringing
Forwarding - trunk
Send message Message to:
Mailbox
Set Callback
Phonebook
HF answerback on/off
Caller ID suppression
Waiting tone off
Call waiting
Enquiry
Toggle/Connect
Conference
Speaker call Call ext:
Call Key
Trunk group key
Retrieve line
Release trunk
Temporary MSN MSN no.:
Temporary Phone Home Extn. no:
Park a call
HiPath 3000
128
ind at (HHMM):1230
e time only
ly
vious
S code:2
’l information
e entry
vious
A Number:2
ry complete
vious
23456
e entry
vious
Service Menu
Pickup - directed
Pickup - group
Headset
Account code
Show call charges
View call charges
Timed reminder Remind at (HHMM): Rem
On
Dai
Pre
Microphone On/Off
DTMF dialing
Trunk flash
Fax details Msg. from:2
back1
Ringing group on
Hold key
Enquiry internal
Trunk key
General Call Key
Tel. data service TDS code: TD
Add
Sav
Pre
End
Data I/O Service
UCD
View number of calls
Shift Key
DISA internal DISA Number: DIS
Ent
Pre
End
Procedure key p:123456 p:1
Sav
Pre
End
HiPath 3000 Service Menu
129
*92=
*93= Lock code saved
UCD #401=Not available *402=Available
*47=D
*491=
Mor
Abb. dial no: *0:- *0:e.g. 12345
Change Speed Dial Next Next entry Save entry
End Change entry Back
Delete
End Dial Pause
Change PIN Lock code:***** New Lock code:***** Re-enter code:*****
UCD: Processed by: e.g. 16
*401=Log on #401=Log off
Previous
ISA internal DISA Number: DISA Number:n
Entry complete
Previous
End
Hotel terminal
Calls for "Station": Calls for "Station":
0x: "Caller" "Caller"
e features #82=Caller list Previous 123456789
End 09:34 today
Call
delete
Next
Re-display List
End
HiPath 3000
130
o: e.g. 12345 Saved
. to: e.g. 12345
to: e.g. 12345
e entry
vious
R on
Service Menu
Destinations Call forwarding all to: all t
Ext. to: Ext
Int. to: Int.
*1=Forwarding on 1=all calls 1=all calls Sav
2=external calls only 2=external calls only Pre
3=internal calls only 3=internal calls only
End End
Forwarding off
#1=Forwarding off?
CFNR to: CFNR to: e.g.1234 CFN
Save entry
*495=CFNR on CFNR on Previous
CFNR to: e.g.1234 CFNR off
#495=CFNR off delete
End
*66=Lock telephone Code:**** Telephone locked
#66=Unlock telephone Code:****
DND on
*97=DND on
DND off
HiPath 3000 Service Menu
131
Text_Text_Text Sent to XXXXXX
Send
Previous
End
#97=DND off
Text: Out to lunch
*69=Absence text on 0=Will return at: Save entry
1=On vacation until: Previous
2=I am out until:
3=Out all day
4=Out to lunch
5=Not available
6=Home phone:
7=Contact
8=Avail at:
9=Am in room:
Enter message text
End
Silent ringing on Silent ringing
*98=Silent ringing on
Silent ring. off
#98=Silent ring. off
*68=Send Message Message to: Msg. for XXXXX:
0=Please callback
1=Someone is waiting
2=Appointment
3=Urgent call
4=Do not disturb
5=FAX waiting
6=Call reqrd.
7=Please come see me
8=Please make copies
9=Ready to depart
Store incomplete feat
HiPath 3000
132
h:mm today
ete
t
vious
Service Menu
Previous
#68=View sent message Message to: XXXX Text_Text_Text
Text Time/date sent at:h
delete delete del
Next Next Nex
End Previous Pre
End
#58=View callbacks?
HF answerback on
*96=HF answerback on
HF answerback off
#96=HF answerback off
Call ID suppressed
*86=Suppress call ID
Call ID restored
#86=Restore caller ID
Waiting tone off
*87=Waiting tone off
Waiting tone on
#87=Waiting tone on
HiPath 3000 Service Menu
133
*55=Call waiting?
*57=Pickup - group?
*0=Ret. to held call?
*2=Toggle/Connect
Mute on
*52=Mute on Mute off
Mute on
#52=Mute off Mute off
Select language
*48= Select language German
US English
French
English
Spanish
Italian
Dutch
Portuguese
Finnish
Czech
Danish
Swedish
Norwegian
Turkish
Polish
Hungarian
Russian
HiPath 3000
134
Service Menu
Greek
Slovenian
Croatian
Estonian
lettisch
Lithuanian
Chinese
Slovak
Further languages Catalan
End German(2)
English(2)
Romanian
Bulgarian
Macedonian
Serbian-Cyrillic
Serbian-Latin
Further languages
End
Number 19
*940=Phone test "Test process"
CFSS to: CFSS to: 12345
*9411=CFSS on End Save entry
Previous
CFSS to: 12345
#9411=CFSS off delete
End
*994=Service call Callback index:
Previous?
Copyright © Siemens EnterpriseCommunications GmbH & Co. KGHofmannstr. 5180200 MünchenDeutschland
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Reference No: A31003-S2000-U143-3-7619
The information provided in this document contains merely general descriptions or char-acteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective char-acteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. OpenScape, OpenStage and HiPath are registered trade-marks of Siemens Enterprise Communications GmbH & Co. KG. All other company, brand, product and ser-vice names are trademarks or registered trademarks of their respective holders.
Siemens Enterprise Communicationswww.siemens.com/open
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