AKIA Reporting Unleash the power of your customer data

In-building Customer Experience

Benchmarking

GSM & WCDMA & LTE & VoLTE

Exhaustive review of in-building Customer Experience

The AKIA in-building Benchmarking report presents a complete and detailed side-by-side comparison of Physical and Application layers performance of all Service Providers. Accessibility, retainability, MOS, data connectivity, data performance: all Customer Experience metrics are covered in detail for GSM (2G), WCDMA (3G), LTE (4G) and VoLTE.

Compare in-building customer experience on your network versus your competitor’s

Benchmarking in-building Customer Experience

SIRIQ is proposing turn key In-building Customer Experience Benchmarking services, as well as a portfolio of powerful Customer Experience Benchmarking reports. Let our experts and our solutions streamline the time consuming data collection and post-processing processes so you can quickly improve Customer Experience in all your in-building venues.

The AKIA suite of reports for Benchmarking & Analysis is the perfect solution to review and analyze the outcome of in-building Customer Experience Benchmarking exercises.

Executive sheet: Highlight Service Providers offering the best Customer Experience

The Executive sheet of the AKIA in-building Benchmarking report tells you which of the Service Provider provides the best Customer Experience for each of the most important KPIs. You can rank your Network compared to your key competitors and quickly identify where you should focus your performance improvement activities in order to become the best Service Provider overall in this particular in-building venue.

Scanner based radio coverage comparison

Compare distributions of signal strength and signal quality of RF channels measured using RF scanners in order to quickly review and benchmark in-building RF coverage levels offered to customers.

Supporting GSM (2G) & WCDMA (3G) & LTE (4G) & VoLTE

The report fully supports GSM, WCDMA and LTE so you can Benchmark all technologies offered to customers. All KPIs are presented per technology as well as an overall result for all technologies including VoLTE and CSFB voice calls.

MOS score & RF overview

The MOS comparison section of the report presents a complete summary of voice quality performance on each of the networks. You have access to average MOS score or you can get distribution of MOS reading based on user defined thresholds.

The report also offers a distribution analysis of RF levels based on signal strength and signal quality. Simply set your own thresholds to benchmark RF levels of your competitors.

Coverage and failures plots

A complete selection of in-building plots is included throughout the report presenting coverage and quality levels, serving technologies, drop calls as well as all possible failures. You will have an exhaustive view on all devices used to collect in-building Customer Experience Benchmarking data.

Benchmarking in-building Customer Experience

In addition to the complete review of in-building Customer Experience provided by the AKIA in-building Benchmarking report, you can leverage 2 powerful Analytics reports to analyze in-building Customer Experience: The AKIA Indoor report and the AKIA Scanner report.

The AKIA Indoor report allows you to analyze and troubleshoot Customer Experience level for each Service Provider.

Review in-building performance per device / Service Provider

Get a clear picture of network performance inside in-building venue for each Service Provider, whatever coverage is provided by indoor DAS or by macro cells from outside network. Review accessibility, reliability and performance at the application layer, as perceived by end-users. Get the list of the top six serving cells and the level of coverage / interference they are providing inside the venue.

Troubleshoot in-building Customer Experience using powerful Analytics reports

Analyzing in-building Customer Experience

Analyze where cells are best server versus where they are interfering

Find out coverage efficiency of your cells by looking at where the cell has been seen (measured by devices) versus where they were the best serving cell. Coverage efficiency is critical for technologies such as LTE and VoLTE.

Drill-down into radio conditions and layer 3 messaging related to each failure

Investigate the root cause of each of the failures that occurred during the walk test. All failures affecting customer experience such as setup failures, drops and inter-frequency failures are presented in detail. You have access to the history of serving cells and serving channel, right before and right after the failure, as well as to the history of coverage level and coverage quality. Layer 3 messages associated to each failure are providing all information you need to completely understand the root cause of the failure, whether its related to RF conditions or to wrong configuration of parameters.

Analyzing in-building Customer Experience

Cell per cell performance analysis

Perform detailed analysis of accessibility, retainability and mobility performance for each cells providing coverage inside the venue. Drill down into average RF coverage and quality levels as well as throughput performance for each cell, on radio channel.

Identify missing neighbours, quality issues and the amount of overlap between each cells for both 3G and 4G technologies.

The AKIA Indoor report also includes a complete set of in-building coverage plots provided throughout the report so you can seize Customer Experience level for each Service Providers.

The AKIA Scanner report reveals the crucial radio performance levels of each Service Provider inside the venue. Analyzing scanner measurement is still a primary way to find improvements opportunities in your wireless network and to really improve Customer Experience.

Analyzing in-building Customer Experience

Complete review of radio performance

Access to detailed overview of the RF conditions for two carriers side-by-side, allowing to quickly evaluate your coverage quality versus your competitors.

Several in-building coverage plots are included so you understand coverage performance of each channels deployed in the in-building venue.

Highlight and investigate worst performing cells

Sort your cells according to their performance in terms of coverage overlap, incoming/outgoing interference, coverage efficiency, mean signal strength, mean quality and more. Then use evolved troubleshooting capabilities of the report to understand what should be done to improve the performance of these cells.

The suite of AKIA in-building Customer Experience reports will quickly reveal your strategic position versus your competitor as well as guiding you to improvement opportunities required to be the best Service Provider overall in your in-building venues.

Focus areas

The AKIA Scanner report will show you areas where you should focus your Customer Experience improvement efforts. Large scale coverage plots, powerful graphs and clear histograms will show you where you should improve coverage level and signal quality.

Dallas, USA Montréal, Canada London, UK sales@siriq.com www.siriq.com