operational excellence brochure

1 e-Zsigma (Canada) Inc.

One Dundas St W, suite 2500, Toronto www.e-zsigma.com

2012

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Open Enrollment Certification Programs

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In comparison to past generations, businesses today are competing in a very uncertain economy. This has led to a resurgence of companies focusing on the cost of production and not simply the amount of production. The only way for organizations to stay ahead of the competition is to improve the customer experience by becoming more efficient, productive and effective while delivering a higher quality product or service at a lower cost. This is why organizations all across North America are turning to e-Zsigma. We have helped service and I/T companies, governments, healthcare institutions and financial organizations turn their focus to internal efficiencies while at the same time becoming more in tune with the Voice of their Customers. Business professionals are also feeling the impact of increased competition and pressure to continually deliver results in less time with less resources. E-Zsigma will give you the skills to become better change agents, coaches and process improvement leaders. Skills which will give you the edge to elevate your career. e-Zsigma and its team of senior advisors and trainers have been assisting and coaching business leaders and professionals through the world of strategy and continuous improvement for over a decade. Become a leader in Continuous Improvement by enrolling this fall with Canada’s original source for Lean & Six Sigma Certification programs.

"The Black Belt Lean Six Sigma Program through EZ-Sigma far exceeded my expectations. The first two on-line sessions allowed for complete flexibility at home and the final two in-class sessions and practical application project rounded out the whole program perfectly. I strongly recommend this program for anyone ready to take their leadership in process continuous improvement to a whole new level within 6 months. EZ-Sigma certainly made the learning easy to apply and their affiliation with Toronto universities acts as further evidence of their quality content and credibility." John Marton, P.Eng, M.B.A., LSSBB



LEAN Certification

Lean Champion

Lean White Belt

Lean Yellow Belt

Lean Green Belt

SIX SIGMA Certification

Six Sigma Green Belt

Six Sigma Black Belt

Six Sigma Black Belt Upgrade

LEAN SIX SIGMA Certification

Lean Six Sigma

Green Belt

Lean Six Sigma

Black Belt

e-Zsigma makes things simple...

E-ZSIGMA HAS THE RIGHT SOLUTION FOR YOU.

We will help you to choose the path which best suites your objectives whether that is Lean, Six Sigma or a combination of Lean & Six Sigma.

All programs are also customized for your industry so you can rest assured that you will be receiving the most relevant and applicable information for your organization and your professional

development.

You will also benefit from seasoned facilitators who bring real-life examples to the classroom because they practice what they preach.

What a sense of accomplishment now that all the requirements have been fulfilled. It's been a long journey and at time challenging to stay the

course but I must say that Lean Six Sigma has

changed the way I look at the world of health care. It is encouraging to know that Lean in particular is

becoming more of a household term here in

Alberta health care, especially in the area of

system improvement.

Adele Royer, Alberta Health, Certified Lean Six

Sigma Black Belt



the blended experience All blended programs include Personalized Training Plans (PTP) specific for your elearning component which is delivered through the e-Zsigma Quality Campus™, In-class training, Webinars, Software license for Process MA and Certification.

PERSONALIZED TRAINING PLAN Your PTP will include modules selected from the e-Zsigma Quality Campus Lean and/or Six Sigma curriculum outlining the DMAIC and/or Lean methodology. Your plan will also include required readings and articles as well as assignments to reinforce the application of key tools and concepts.

WEBINARS There will be webinars included in your training program; a welcome & introduction webinar and the remaining webinars will discuss tools from your training program. These webinars will be hosted by a Master Black Belt.

IN-CLASS TRAINING You will have in-class training which will be held at the Toronto Board of Trade in Toronto ON. This training will occur at specific intervals in your program to discuss and expand upon topics in the ‘Measure’, ‘Analyze’, ‘Improve’ and ‘Control’ phases and well as topics from your ‘Lean’ training. Your final day of in-class training will focus on project closure, sustaining your results and innovation.

CERTIFICATION Your certification includes two (2) components after the completion of your training; One requirement for Certification is the completion of one (1) Lean Six Sigma Continuous Improvement project or one (1) Lean Event. Please refer to the e-Zsigma Certification Outline Guide for specific details regarding the qualifications of Projects vs Events. The second requirement is the writing of Certification Exam. The pass mark for this examination is 70%. The exam is "open book" and you can access all the materials and tools that you would normally have access to when leading Lean and/or Six Sigma projects.

AWARDING OF CERTIFICATION Having successfully completed the preceding four (4) components of your learning plan, you will be awarded your Certification. A framed certificate will be couriered to your address of choice within two weeks of you receiving confirmation that you have successfully achieved certification.



choosing the right program for you e-Zsigma puts your needs first. We are happy to assist you in selecting the program that will best suit both your needs and the needs of your organization.

LEAN CHAMPION CERTIFICATION Understands the Lean philosophy and how to routinely apply this to their job and area of responsibility

Explain and promote Lean principles and concepts of value Identify the eight sources of process waste Recognize the importance of mapping “Value Streams” Select and prioritize Lean improvement projects and events Sponsor and support successful project teams

LEAN WHITE BELT CERTIFICATION

Understand and apply Lean principles and concepts of value Identify the eight sources of process waste in their work area Recognize their role in contributing to a Lean “Value Stream” Better organize their workspace using 5S and other Lean techniques Write effective problem statements Be a productive participant in Lean (Kaizen) events

LEAN YELLOW BELT CERTIFICATION Understands the Lean philosophy and can identify process improvement opportunities. In addition to all of the elements described in the White program, a Lean Yellow can also;

Assist Champions in identifying Lean improvement opportunities Facilitate small rapid improvement events (ex. Kaizen, 5S) Employ basic quality tools including process flow maps, cause & effect diagrams and Pareto charts Use Failure Mode and Effect Analysis (FMEA) as part of assessing and reducing process risk Apply a broader set of Lean tools and techniques to improve process effectiveness

LEAN GREEN BELT CERTIFICATION Understands and can apply Lean principles, tools and techniques to identify and remove any non value‐added activities in your everyday operational and service processes. In addition to the Lean White Belt and Yellow Belt body of knowledge, a Lean Green Belt can;

Assist Champions and managers in the development and execution of departmental quality improvement strategies

Use the Hoshin model and X-Matrix for planning and managing quality strategies Employ a broad set of basic quality and Lean tools and techniques to banish process waste & improve process flow Plan and lead/facilitate a broad range of Lean improvement events and projects Design and implement process control and management systems Be capable of assuming a Lean subject-matter expert (SME) and quality leadership role

lean



SIX SIGMA GREEN BELT CERTIFICATION Is a partially trained SS individual who applies their knowledge to projects in their job function with Black Belts as Mentors.

Explain the Six Sigma approach and how process variation impacts process excellence Understand the importance of capturing and aligning with the voice of the customer (VOC) Describe the DMAIC as well as other key concepts and terms that are part of the Six Sigma methodology Understands and can construct basic Six Sigma charts

SIX SIGMA BLACK BELT CERTIFICATION Is a fully trained Six Sigma expert who leads improvement teams, works projects, and mentors trainees. In addition to the functions of a Green Belt a Six Sigma Black Belt also;

Accept and validate and coordinate project mandate Can applying the Six Sigma “DMAIC” project methodology Train project team members Provide analytical summaries and interpretations to project team Assist Champions in identification of projects and preparation of appropriate project mandates Ensure project completion and projects are successfully transferred to process owners Coach and mentor Yellow Belts, Green Belts & Lean Masters Provide feedback to senior management on project progress and results

SIX SIGMA BLACK BELT UPGRADE CERTIFICATION A Six Sigma Black Belt Upgrade candidate is an individual who has already completed their Green Belt training and wishes to upgrade their skills to that of a Black Belt.

LEAN SIX SIGMA GREEN BELT CERTIFICATION Is a partially trained LSS individual who applies their knowledge to projects in their job function with Black Belts as Mentors

Assists their Champion in screening potential Lean Six Sigma projects Defines and leads small, local optimization projects that don’t a require Lean Six Sigma Black Belt resource Assists with ongoing process-mapping and process performance assessments (base-lining) Assists Six Sigma Black Belts on larger improvement strategies (process base-lining, benchmarking, etc)

LEAN SIX SIGMA BLACK BELT CERTIFICATION Is a fully trained Lean Six Sigma expert who leads improvement teams, works projects, and mentors trainees

Accept and validate and coordinate project mandate Applying the Lean Six Sigma “Breakaway” project methodology Train project team members Provide analytical summaries and interpretations to project team Assist Champions in identification of projects and preparation of appropriate project mandates Ensure project completion and projects are successfully transferred to process owners Coach and mentor Yellow Belts, Green Belts & Lean Masters Provide feedback to senior management on project progress and results Every year a select few Black Belt are sponsored and mentored to achieve Master Black Belt status

lean six sigma

six sigma



join the hundreds of successful e-Zsigma Alumni

At e-Zsigma we have been working with individuals and organizations in their Continuous Improvement initiatives for over a decade. We measure our success not only through new student enrollment and participant satisfaction but more importantly through the outcome of the learning of our Alumni in terms of Lean and Six Sigma implementation and achievement at the workplace. Each student that completed one of our courses not only gains from the experience and knowledge of the instructors but also from the experience and knowledge of their classmates.

“I was very impressed in the knowledge possessed by the instructors. They were very well educated and experienced in many different areas of business. One of the most beneficial and interesting courses I have taken to date.”

Quality Representative Siemens Business Services

E-ZSIGMA ALUMNI COME FROM A WIDE RANGE OF INDUSTRIES; Financial services Healthcare Hospitals Manufacturing Municipalities Federal Governments Provincial Governments Energy Mining Insurance Telecommunications Information Technology Life Sciences Food & Agriculture Retail & Wholesale Education Transportation Real Estate Construction Services Oil & Gas



program dates... LEAN

"I have been able to leverage the Lean Six Sigma skills that I learned through e-Zsigma (Canada) Inc. to improve many aspects of the services my department provides to clients. I would recommend this program for anyone interested in continuous improvement, whether in a service or

production environment."

Director, Corporate Contract Services, TELUS

Lean Champion Certification $695 + HST eLearning: September 14, 2012 In Class Training: October 1, 2012 Lean White Belt Certification $695 + HST eLearning: September 14, 2012 In Class Training: October 1, 2012 Lean Yellow Belt Certification $2250 + HST eLearning: September 14, 2012 In Class Training: October 1 – 3, 2012 Lean Green Belt Certification $3150 + HST eLearning: September 14, 2012 In Class Training: Session 1: October 1 – 3, 2012 Session 2: October 29 – 30, 2012

As a recent student of the e-zsigma Lean Green Belt, I found the

program to be fast paced, exciting and interactive. The teaching was excellent, keeping topics relevant to my industry, healthcare. Sharing ideas with others

and listening to their problems and plans was very enlightening. As the

program was drawing to a close, I found the abundance of ideas and plans for

future initiatives to be very motivational and readily applicable to a variety of

home grown projects.

I am looking forward to initiating some projects that are noticeably in need of

improvement.

As well, the support both through e-mail and on line has allowed easy access to

on-going training.

Wenda Lalande Technical Specialist

Diagnostic Imaging Department L&A County General Hospital



program dates... SIX SIGMA

program dates... LEAN SIX SIGMA

“The course outline and training provided by e-Zsigma for the Black Belt is very well designed and the delivery and course material is very informative. Also, the support provided the e-Zsigma instructors and office team is excellent. The e-Zsigma personnel are very approachable.”

Ed Valentine Process Consultant, CIBC

Six Sigma Green Belt Certification $2950 + HST eLearning: September 14, 2012 In Class Training: Session 1: October 4, 2012 Session 2: October 31 – November 1, 2012 Six Sigma Black Belt Certification $3950 + HST eLearning: September 14, 2012 In Class Training: Session 1: October 4, 2012 Session 2: October 31 – November 1, 2012 Session 3: November 26 – 28, 2012

Six Sigma Black Belt Upgrade Certification $3475 + HST eLearning: October 15, 2012 In Class Training: November 26 – 28, 2012

Lean Six Sigma Green Belt Certification $4950 + HST eLearning: September 14, 2012 In Class Training: Session 1: October 1 – 4, 2012 Session 2: October 29 – November 1, 2012 Lean Six Sigma Black Belt Certification $6950 + HST eLearning: September 14, 2012 In Class Training: Session 1: October 1 – 4, 2012 Session 2: October 29 – November 1, 2012 Session 3: November 26 – 28, 2012



begin your journey today!

We look forward to joining you on your Continuous Improvement journey!

We invite you to join our group on Linkedin for more information on Lean & Six Sigma

Canadian Society of Quality

You have three ways to contact us for further information;

Website: www.e-zsigma.com Phone: 416.593.8026 or 416.737.1729

Email: [email protected]

http://www.linkedin.com/groups/Canadian-Society-Quality-4233535

http://www.e-zsigma.com/

mailto:[email protected]



Program Registration Form Fall/Winter 2012 Certification Programs

Phone: 416.593.8026 or 416.737.1729 Email: [email protected] Post: One Dundas St W, suite 2500, Toronto ON M5G 1Z3, Canada Select Desired Certification Program:

Program Name 1 Registrant 3 + Registrants (15% discount) � Lean Champion � $695 + HST � $590.75 + HST per person � Lean White Belt � $695 + HST � $590.75 + HST per person � Lean Yellow Belt � $2250 + HST � $1912.50 + HST per person � Lean Green Belt � $3150 + HST � $2677.50 + HST per person � Six Sigma Green Belt � $2950 + HST � $2507.50 + HST per person � Six Sigma Black Belt � $3950 + HST � $3357.50 + HST per person � Black Belt Upgrade � $3475 + HST � $2953.75 + HST per person � Lean Six Sigma Green Belt � $4950 + HST � $4207.50 + HST per person � Lean Six Sigma Black Belt � $6950 + HST � $5907.50 + HST per person

Step 1: Registration Information Organization: _______________________________________________________________________________________________________________________ Full Name of Registrant (s): Desired Program: Complete if multiple courses selected 1. 2. 3. 4.

Title: Email: Phone:

Registrant 1 ( ) Registrant 2 ( ) Registrant 3 ( ) Registrant 4 ( ) Step 2: Payment Information Billing Address: _____________________________________________________________________________________________________________________ City:_______________________________________________ Province / State: _____________________________ Country: _________________________ Invoice Contact Name and Phone: _________________________________________________________________________________________________ Method of Payment (cheque / MC / VISA / AMEX / EFT): __________________________________________________________________________ Cheques to be made payable to ‘e-Zsigma (Canada) Inc.’ and mailed to One Dundas St W, suite 2500, Toronto ON, M5G 1Z3 Registration Fee: $__________________________________ + Tax: $ ___________________________ = Total Due: $____________________________ Card Number: ______________________________________________________________________________________________________________________ Expiry Date: _______________________________________________________ Security Number: ______________________________________________ Cardholder: _______________________________________________________ Signature: ______________________________________________________

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