operational excellence healthcare alliance
TRANSCRIPT
Operational Excellence Healthcare Alliance – An Introduction
May 2016
Innovate, Collaborate, Excel
The healthcare industry is getting increasingly competitive & the challenges impact employees & patients more and more - new solutions are needed
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The problem: Hospitals face financial challenges that need to be addressedOverview of challenges in the healthcare industry
» Push for profit maintenance while having to increase quality outcomes and patient satisfaction in a world of lower reimbursements
» Complex organizational structures, systems and processes with heavily divided cultural silos as a result of merger trends
» Complicated and misunderstood cost drivers
» Insufficient data utilization hinder information flow and impact (e.g. patient data)
» Healthcare reform & governmental ramifications
» Expected capacity shortages as a result of the aging population: 2014: 54.0 million seniors → 2030: 81.4 million seniors
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Many healthcare organizations face the possibility of serious financial hardship if these issues are not tackled directly
Industry Trends and Issues
The solution: A holistic approach to Operational ExcellenceBuilding a foundation of continuous improvement
Understand costs & organizational complexity
Identify the state of operations in your
organization
Prepare for the future with Predictive Analytics
OEHA Building Blocks Goal: An Operationally Excellence Hospital
» This holistic approach will drive improvement in operational, clinical, and financial results throughout the hospital
» Operational Excellence strives for perfection, which is a required trait for hospitals that will thrive during the changing reimbursement structures
» The healthcare industry is one of the most complex, and the associated costs must be examined and understood
» OEHA delivers the solution to provide superior care and patient outcomes, while directly addressing financial components of the organization
Operational Excellence (OpEx) is “doing the right things right”
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Core values that can lead hospitals into a sustainable future
Seek perfection
Assure quality at the source
Flow & pull value
Create constancy of purpose
Create value for the customer
Focus on the processes
Embrace scientific thinking
Think systemically
Respect every individual
Lead with humility
Operational Excellence is a culture of leadership, collaboration, & problem solving that drives continuous improvement throughout the hospital, while delivering value & quality care to patients.
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Operational Excellence in healthcare: Improve clinical, operational & financial outcomes
Clinical Operational Financial
Operational Excellence in Healthcare
Gauge Control
Meaningful Cost Allocation
High Patient Satisfaction
Minimal MeasurementVariation
Functioning Complexity Control
Unified Management &Control System
Continuous Improvement Culture
First Class Quality Management
Capable Knowledge Management
(Self)-Leadershipof Workforce
Low Lead Times
Short Waiting Times
Meaningful Key Performance Indicators
Standardized High ExcellenceDischarge Process
Healthy Revenue Stream
Clear Cost Understanding
Low Bad Complexity Costs
Minimal Number of Defects
Data DrivenDiagnosis
World Class Resource Management
Functioning Rounding Scheduling
Modern Data Management
Clearly communicatedVision & Strategy
Low ReadmissionRates
Engaged Workforce
No Organizational & Cultural Silos
Clear Understanding of your Non-Value vs. Value-Add Activities
CommunicationStrategy& Structure
Effective Improvement Program
Competitive WorkforceCompensation& Benefits
Baselined Processes
Statistic Process Control for Key Parameters
Clear Roles &Responsibilities
Three pillars of OpEx
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Operational Excellence requires a holistic approach to be successful - Look at all the areas and links to identify your opportunities for improvement
An alliance built on collaboration between members with proven success, experience, and methodologiesOEHA is an innovative network dedicated to shaping future healthcare operations
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» OEHA is a membership based network of hospitals, hospital systems & other healthcare organizations
» Vision: OEHA strives for the best quality of patient care by optimizing healthcare operations & increasing workforce satisfaction & patient experience, which will improve the profitability of all member organizations
» Will promote the exchange of knowledge in operations & healthcare to shape operational excellence in the industry
» Charter membership has been established
OEHA Charter Members
Guiding Principle: Operations are the foundation for superior financial and clinical outcomes in all healthcare organizations
Kienbaum’s Expertise
» An integrated consulting concept with interdisciplinary teams
» A focus on results with proven experience in the field
» Established transformation & change model» Top expertise in executive search, human
capital services, communication, organization & process consulting
» Reconciling digital and analogue processes & business models (work 4.0)
» Practice-oriented innovation processes (dedicated research institute)
Kienbaum: A top consultancy for Leadership, People & Organizations for over 70 yearsKienbaum Management Consultants Transformation Model
Structures & Management
Processes & Systems
Competences &Culture
Strategy & Direction
Levers
Effective, innovative, sustainable
ResultsCompetent,
diverse, motivated, engaged, optimistic
People
Success Factors
Agile, learning, efficient, effective,
competitive, connected, digital
Organization
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Transformation Model
In all of our projects, we focus on people and organizations as the key factor for the sustainable success of our members
Wilson Perumal & Company is helping companies win in the age of complexity
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For many companies, complexity is a defining issue
Complexity Costing as the cost allocating tool Complexity Costs
» Wilson Perumal & Company is the authority on complexity, with deep client experience and unique methodologies and approaches
» The healthcare industry is one of the most complex industries, facing obstacles such as process complexity and organizational misalignment
» WP&C helps organizations identify, quantify, and take action on the complexity of their business
» This information is used to build the capabilities to manage complexity on an ongoing basis
» Reduce complexity where the market allows, and reduce the cost of complexity, where it doesn't
Complexity management will optimize services and processes in order to deliver care to patients in the most cost effective manner, while maintaining patient satisfaction
Battelle: Science for a healthier human raceBattelle Health and Analytics
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» The world’s largest independent research and development organization, applying cutting-edge research methods to some of today’s most complex healthcare challenges
» The trusted research provider for NIH, CDC, FDA, and many other public and private entities
» Leading experts in data analytics, public health, pharmacology, and other related disciplines for a multidisciplinary approach to healthcare and public research
» An objective source for accurate, trusted data to guide healthcare providers and organizations
Technical On-site
Professional Services
Public Health Support Services
Behavioral Health Services
Public Health Tobacco Research
Medical Readiness &
Response
Repository Management
Healthcare Quality
Improvement
Healthcare Analytics
Who is Battelle?
Battelle Healthcare Quality Improvement: Improving healthcare quality and patient outcomesWayFinder Q.I. Dashboard – Analyze the cost and risk of care delivery
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» Cloud-based quality improvement analytical tool that allows hospitals to:
» The RiskFinder tool has the unique capability to assess risks associated with specific care delivery processes
» By using tool, providers are able to assess their current offerings and procedures in parallel with their understanding of complexity to appropriately assess the cost of care and associated value
» Predictive analytics in healthcare will benefit patient outcomes, and minimize risk for physicians and providers
» Analyze cost trends
» Determine industry benchmarks
» Predict clinical performance
» Compare performance to peers
WayFinder provides the clinical and financial insight to select focus areas for improvement based on critical cost drivers and expected return
WayFinder Q.I. Dashboard
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Collaboration is essential for maximizing success – We believe in connecting organizations and people to make a difference
OpEx hospitals will achieve success as a result integrating proven tools in a holistic approach to organizational transformation
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Outcomes of sustainable operational excellence
Control processes and inputs that affect clinical and financial outcomes
Understand the voice of the patient and increase satisfaction
Share crucial knowledge through case examples and best practices
Communicate your commitment to delivering quality care and value to patients
Utilize data sources to appropriately identify improvement opportunities
Benchmark performance and address areas with proven tools and methodologies
Collaborate to identify similarities and address critical issues throughout the industry
Adapt quickly to industry trends by learning through membership connections and peer verification
The vision: A powerful network of organizations that will thrive in today’s challenging environmentCollaboration between OEHA members
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» The challenges faced today present opportunities for the healthcare organizations that tackle them properly
» OEHA provides an arena for all interested organizations to share proven methods and innovative solutions
» Members will create links across organizational boundaries that have hindered knowledge transfer
» Success will be achieved in operational, clinical, and financial results
Hospitals & Providers
Healthcare Organization
Hospital Systems
Charter Members
Network for Continue SuccessBenefits of the Alliance
Knowledge transfer is critical in order to excel in today’s fast paced environment. Proven tools and experience from across industries will help members thrive.
OpEx Snap Shot: The starting block to your hospitals journey towards operational excellence
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Operational Excellence Snap Shot process
» Online self-assessments for pre-visit evaluation and first benchmarking
» Focus interviews with key personnel
» Utilization of organizational evaluation tools & checklists
» Based on key characteristics of operational excellence, strategy, culture, systems and processes
» Happens annually as part of membership so hospitals can benchmark against themselves over time and other members
2 weeks after site visit
Step 3:Report &
Discussion
Action plan
Benchmark results
OpEx Improvement Roadmap
Step 1:Web-based self
assessment
10 -30 key personnel on a standardized 20-30 min questionnaire + 5 open- ended questions
2 weeks prior to Site Visit
Step 2:Site Visit & Data
Collection
2 days, 2 managers
Tool based standardized hospital site visit. SIS level, assessment pyramids, interviews
Results are presented & the improvement roadmap discussed with the member
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Operational Excellence Healthcare AllianceContacts
Eric M. LavelleChief Executive Officer Phone: +1 843 804 0020Fax: +1 213 805 5337Mobile: +1 843 804
0020
[email protected] Martin NeuholdChairman of the BoardPhone: +49 211 965 9263Fax: +49 211 965 9335Mobile: +49 172 620
Contacts
Operational Excellence Healthcare AllianceKienbaum Consultants Inc.2300 Lakeview Parkway, Suite 700 Alpharetta, GA 30009 USA
Address
www.kienbaum.com
