operational readiness – start-up support airports & airlines

© TransCare In cooperation with our Partner and TAACS

Operational Readiness – Start-Up SupportOperational Readiness – Start-Up SupportAirports & AirlinesAirports & Airlines

• Integrated Operational Integrated Operational Readiness IOR & Readiness IOR &

• Integrated Integrated Operational Operational Optimization - IOOOptimization - IOO

Integrated Airport Integrated Airport ManagementManagement

© TransCare

In cooperation with our Partner and TAACSIOR & IOO for Airports IOR & IOO for Airports

IOR and IOO:

tool for large scale International Airports to guarantee success.

The Integrated Airport Functions approach ensures:

© TransCare

In cooperation with our Partner and TAACSIOR & IOO for Airports IOR & IOO for Airports That operational functions and interfaces are integrated and optimized.

Results from past projects:

• timely inauguration,

• efficient operation from day one,

• higher quality and service level standard,

• higher user acceptance,

• higher ROI after start of operation and after optimization process.

© TransCare

In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for Airports

• Time versus quality and budget limitations

• Operational Issues versus manufacturing constraints and system implementation

Be prepared…..

© TransCare

In cooperation with our Partner and TAACSDeveloper‘s & Operators‘ Conflicting Objectives

Efficient Operations &

Efficient ResourceAllocation

Attract Clients & Customers

Return onInvestment

High QualityStandards

Operator‘s ObjectivesOperator‘s Tasks

Maintain Budget

Minimum Quality&

Time Schedule

Design & Buildto Specifications

Avoid Changes / Variations

Developer‘s Objectives

Developer‘s Tasks

=

=

=

=

IOR & IOO for AirportsIOR & IOO for Airports

© TransCare

In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for Airports• Target:

Pragmatic, structured and transparent integration of all activities until Start of operation or optimized current Airport OPS is accomplished.

• Prerequisite: Overview on all Airport components and functions,planning, design, schedules, costs, outsourcing concept, interfaces and operational concept.

• Steps: assessment, evaluation, interface clarification, integration of entities, function implementation, fine tuning of functions, trial operation, start of operation / operate enhanced operation

© TransCare


Partners for Integration:

Airside &ATC

Operations

SecurityTSA

InvestorsRelations

CIQ

Facility / System - development

LandsideAccess

Concessionaires

Airlines /Handlers

AirportOperator

© TransCare


IORExec.

IORCoord. AIRPORT

ACCESS

AIRPORT ACCESS

PAX / CREW HANDLING

PAX / CREW HANDLING

BAGGAGE HANDLING

BAGGAGE HANDLING

AIRCRAFT HANDLING

AIRCRAFT HANDLING

Trial Operations

Relocation (IOR)

Post-Opening / Operation Support

Implementation Methodology of IOR / IOO Organization

IOR & IOO Implementation

Airport AuthorityAirline & HandlersGovernment AuthoritiesConcessio- nairesSecurity & SafetyO&M Systems

INTERFACE

Client & Third parties

© TransCare


Operations Support &

Optimization

HS

IF=

Facilities

Interaction

Systems

HR

T

Ops

. Com

mis

sion

ing

/ Tria

l Ope

ratio

n

Com

mer

cial

Con

cept

s

Proc

ess

Man

agem

ent

Plan

ning

Con

cept

sM

aste

r pla

nnin

g, F

unct

iona

l Pla

nnin

g

Hum

an R

esou

rces

Dev

elop

men

t

Rel

ocat

ion

Ope

ratio

ns C

once

pts

Operational Development Phases

Transfer/Trials

Finance$

© TransCare

In cooperation with our Partner and TAACSIOR & IOO for Airports IOR & IOO for Airports Samples of neglected work packages:

» Implementation of new procedures, online access, the 5 W’s not implemented & trained

» Operational suitable signage

» Changes in space requirements

» Security concept / adaptation of flows

» Training concept and required time & systems for training

» IT & Baggage integration testing prior Trial operations

» Late integration of Airline, Handler, third parties and Gov. Bodies

» Lack integration of operational activities in Facility and System time schedule

» Baggage transport procedures,

© TransCare

In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for AirportsSamples of neglected work packages II :

Incheon Intern. Airport, S.-Korea:

Task:Development of Interaction, Human Resources & optimization of Functions in relation to Facilities and Systems for Airport opening and future operation.

Facilities and Systemsbeing developed

Interaction, Human Resources, Trials to be developed and integrated

Total Functions - SHIFTof IIAC to be completedfor Start ofOperation

© TransCare


Optimization Principles

ReduceCosts

ManageQuality

Improved Performance !

Co-ordinateActivities

ReduceInterfaces Increase

Flexibility

Process 1

Process 2 Process 4

QualifyHuman Resources

ImplementNew Systems

Process 3

© TransCare

In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for AirportsIOR and IOO Tools and Methods:

Proven tools utilized in IOR Programs to enhance operational Value

• Development of IOR / IOO Manual

• Standard Functional Catalogue (StFC)

• Specific Functional Catalogue (SFC)

• Functional Integration Plan (FIP)

• Individual Time Schedules (ITS)

• Operational Readiness Progress Measurement (ORPM)

• Outstanding Issues List (OIL)

• Reporting operational shortcomings as monitored during Trials

• Analysis tool for functional performance of Trials

• Risk Management Analysis

• Database

© TransCare

In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for AirportsIOR and IOO Components:

Further methods used to implement and integrate the Project:

• Structured Interviews with all concerned parties

• Implementation of OREX Organisation

• Communication structure

• Interface Meetings resulting from OIL List Issues

• Site Visits, Progress Measurement

• Development & alignment of Trial Scenarios

• Execution of Trial Scenarios

• Contingency Flow Charts (trial / procedure related)

• Facilities / Systems Matrix

• Training / Procedure concept and implementation

• Relocation concept and execution

© TransCare

In cooperation with our Partner and TAACS

IOR / IOO for AirportsIOR / IOO for Airports

OperationalOperationalOrganizationOrganization

FunctionalPerformance

Report of Trials

Trial ResultsTrial Results

Risk Risk ManagementManagement

Influence onAirport OpeningDate (AOD)

Foreseeable Inconveniences

Contingency Plans

Ongoing Rectifications

Transparent Reporting

Execution ofExecution ofTrial ScenariosTrial Scenarios

OperationalOperationalShortcomingsShortcomings

Development ofDevelopment ofTrial ScenariosTrial Scenarios

StandardStandardFunctionalFunctionalCatalogueCatalogue

QuestionnaireQuestionnaire

Functional Functional Integration Integration Plan (FIP)Plan (FIP)

SpecificSpecificFunctionalFunctionalCatalogueCatalogue

IndividualIndividualTime SchedulesTime Schedules

(ITS)(ITS)

OperationalOperationalReadinessReadinessProgressProgress

MeasurementMeasurement(ORPM)(ORPM)

IORIOROrganizationOrganization

Outstanding Outstanding Issues ListIssues List

(OIL)(OIL)DatabaseDatabaseQuestionnaireQuestionnaire

OperationalOperationalConceptConcept

Data Concept:Data Concept:

FunctionalFunctionalPerformancePerformance

Report of TrialsReport of Trials

© TransCare


Core Processes

1. Airport Access

2. Pax&Crew Handling

3. Baggage Handling

4. Cargo & Mail

Handling

5. Aircraft Handling

6. Aircraft Control

7. Administration & Management

8. Facilities & SystemManagement

9. Airport Security

10. CommercialOptimization &Customer Services

11. EnvironmentalIntegration

Components

F Facilities

I Interaction

S Systems

H Human Resources

Main Functions

For example:

1. Road/Rail Access

2. Pax Control,

Information,

Pax Services etc.

3. Departure/Arrival/

Transfer Bags

4. Export/Import

Services, Quarantine

etc.

5. Ground Handling,

6. NavAids, Visual Aids,

Airspace Movement

and so on……...

Sub Functions

In excess of 600 Sub-Functions to be addressed to implement

Core Processes - BreakdownCore Processes - Breakdown

© TransCare

In cooperation with our Partner and TAACSIOR & IOO for Airports IOR & IOO for Airports • Samples of Tools and Methods:

» Outstanding Issue List (PM Method)

» Check list / Questionaire for Functions,

» Functions catalog

» Functional Integration Plan (FIP)

» Job description for OREX

» Operational Time Schedule – Terminal Airside Security

» Trial Scenario / Trial Check List

» Operational Readiness Progress Measurement (ORPM)

» Training Matrix

© TransCare

In cooperation with our Partner and TAACSIOR & IOO for Airports Processes at Airports

Facilities

Interaction

Systems

H uman Resources

Terminal

Visitors Pax Baggage Cargo Land Transport

Pax Baggage Cargo Air Transport

Organization Administration & Management Commercial Optimization Customer Services Safety & Security Facilities & Systems Operations & Maintenance Environmental Integration

Samples of overlapping

Functions

Landside

Airside

© TransCare


PM

PM

IOR

IOR

PM

IOO

IOR & IOO for Airports Phases of Implementation

Assess

Invest Part > 60% = 50% < 20%

Operation Part = 50% > 80%< 40%

Introduce ProceedingIntroduce Proceeding

Organize Project Set-up

Execute “Shift” - Programme

Integrate Trials / Operation

Project Content

© TransCare

In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for AirportsDevelopment of complete trial operations out of the operational procedures and their components

Components:

Duration of Trial Ops until Inauguration of Airport

Trial operationof all componentsand necessary operational systemsfor the singleoperationalprocedure-Check in-

Trial operationof all componentsand necessary operational systemsfor the singleoperationalprocedure-Gate ClosureSystem-

Duration of Functional Planning

Applied to approx. 600OperationalProcedures

Deadline for FunctionalReadiness of all Components

ISH Complete

Trialoperationsofoperationalproceduresandoperationalsystems

Trial operationof all componentsand necessary operational systemsfor the singleoperationalprocedure fromCheck-in to-Gate ClosureSystem-

Interaction

OperationsSystems

Personnel

Rooms /Finish

OperativeSystems

Equipment

Personnel

OperativeProcedure

- Check in -

FISH

OperativeProcedure

-Gate closure-system -

F Buildings /Equipment

Provision (free of dust)

Provision

Function of all O.S.

Fall Back Plan

Equipment

Furnishings

Training

Instructions

Topography

Provision (free of dust)

Provision

Function of all O.S.

Fall Back Plan

Equipment

Furnishings

Training

Instructions

Topography

Basic Advanced Integrated

© TransCare


Trial Operation MethodologyDevelopment of Trial Scenarios

Identification of Operational Shortfalls

Execution of Trial

ScenariosTrial Results

Functional Performance

Report of Trials

Outstanding Issues List

(OIL)

Influence on Airport Opening Date (AOD)Expected InconveniencesContingency PlansOngoing RectificationsManagement Reporting

Critical Management DecisionsCritical Management Decisions

IOR & IOO for AirportsIOR & IOO for Airports

© TransCare


IOR &

IOO

Our ObjectiveSmooth Airport Operations

from day one onwards

MainCarrier

OtherAirlines

ConcessionLegisl.Govt.

Bodies

Deve-lopmentReali-zation

ExecutiveGovt.

Bodies

AirportShareholders

AirportOperator

© TransCare

In cooperation with our Partner and TAACSProject management for Airports & other ProjectsProject management for Airports & other Projects

““Hardware“Hardware“ ““Software“Software“

Facilities / Equipment

Operations-System Organization Human

Resources

Implementation

Conception

Risk Assessment

Feasibility Study

Master-/ Biz- Planning

Start - up

Commissioning

Relocation*

““Environment“Environment“

Integration

Project DevelopmentProject Development

Development Phases

Step 1Step 1

© TransCare





Resources

Security

Access

Operations

Administration

Safety

Production-Support

Publicity

Facility Management


Integration

Start up ProjectStart up Project

Start – upProcesses

Step 2Step 2

© TransCare





Resources

Security

Access

Operations

Administration

Safety

Support

Publicity

Facility Management


Integration

OperationsOperations

Operations-Processes

Step 3Step 3

© TransCare

In cooperation with our Partner and TAACSTransCare’s & Cooperation Partner TransCare’s & Cooperation Partner LocationsLocations

ISO 9001:2000

AtlantaAtlanta

LondonLondonGenevaGeneva

DubaiDubai

JohannesburgJohannesburg

SingaporeSingapore

TokyoTokyoNewNew DelhiDelhi

SydneySydney

VoorschotenVoorschoten

WiesbadenWiesbaden

Los AngelesLos Angeles

Mexico CityMexico City

MoscowMoscow

NairobiNairobi

BeijingBeijing

In Cooperation with our Partner

Frankfurt AirportCargo City South/Bldg. 664c

60549 Frankfurtfon: + 49 69 70792037fax: + 49 69 70792038

TransCare Western Europe

TransCare India

TransCare South America

Sao PauloSao Paulo

TransCare Russia/CIS

FrankfurtFrankfurt

operational readiness – start-up support airports & airlines

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