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2017 AAAE CRITICAL COMMUNICATIONS OPERATIONS CENTER COMMUNICATION CONSOLE BRIEF

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Page 1: OPERATIONS CENTER COMMUNICATION C O N S O L E B R I E F · IMPROVE the clarity and timing of comms via intuitive GUI design & technology CONNECT radio & telephone comms from disparate

2 0 1 7 A A A E

C R I T I C A L C O M M U N I C A T I O N S

O P E R A T I O N S C E N T E R C O M M U N I C A T I O N

C O N S O L E B R I E F

Page 2: OPERATIONS CENTER COMMUNICATION C O N S O L E B R I E F · IMPROVE the clarity and timing of comms via intuitive GUI design & technology CONNECT radio & telephone comms from disparate

HOW DO YOU COMMUNICATE TODAY?

IN AN EMERGENCY OR CRISIS SITUATION DO YOU HAVE THE TECHNOLOGY

PLATFORM TO COMMUNICATE EFFECCTIVELY?

C R I T I C A L C O M M U N I C A T I O N S

Page 3: OPERATIONS CENTER COMMUNICATION C O N S O L E B R I E F · IMPROVE the clarity and timing of comms via intuitive GUI design & technology CONNECT radio & telephone comms from disparate

ACG Systems is a communication solution provider capable of delivering

complex integrated systems to aviation and federal customers

COMMAND AND CONTROL CENTER

GROUND RADIO COMMS

AIR to GROUND COMMUNICATIONS

PTP MICROWAVE

INTER OP & REMOTE RADIO ACCESS

RECORDING

MARKET LEADER IN AVIATION COMMUNICATIONS

ABOUT ACG SYSTEMS

Page 4: OPERATIONS CENTER COMMUNICATION C O N S O L E B R I E F · IMPROVE the clarity and timing of comms via intuitive GUI design & technology CONNECT radio & telephone comms from disparate

C U S T O M E R SC O M M E R C I A L A V I A T I O N

Page 5: OPERATIONS CENTER COMMUNICATION C O N S O L E B R I E F · IMPROVE the clarity and timing of comms via intuitive GUI design & technology CONNECT radio & telephone comms from disparate

C U S T O M E R SA V I A T I O N R E L A T E D

Page 6: OPERATIONS CENTER COMMUNICATION C O N S O L E B R I E F · IMPROVE the clarity and timing of comms via intuitive GUI design & technology CONNECT radio & telephone comms from disparate

W H A T I S

C O M M U N I C A T I O N

C O N S O L E

T E C H N O L O G Y ?

Technology that allows you to

integrate different communication

systems such as radio, telephone

into one platform.

Page 7: OPERATIONS CENTER COMMUNICATION C O N S O L E B R I E F · IMPROVE the clarity and timing of comms via intuitive GUI design & technology CONNECT radio & telephone comms from disparate

CONSOLE

SYSTEM

ARCHITECTURE

Simple scalable expansion to add

positions or radio/telephone

Page 8: OPERATIONS CENTER COMMUNICATION C O N S O L E B R I E F · IMPROVE the clarity and timing of comms via intuitive GUI design & technology CONNECT radio & telephone comms from disparate
Page 9: OPERATIONS CENTER COMMUNICATION C O N S O L E B R I E F · IMPROVE the clarity and timing of comms via intuitive GUI design & technology CONNECT radio & telephone comms from disparate

S A M P L E A I R P O R T

A U T O D I A L P A G E

Page 10: OPERATIONS CENTER COMMUNICATION C O N S O L E B R I E F · IMPROVE the clarity and timing of comms via intuitive GUI design & technology CONNECT radio & telephone comms from disparate

C O N S O L E

P O S I T I O N S

Intuitive and Logical Design

A. 1 TOUCHSCREEN MONITOR

B. 2 SPEAKERS

C. MICROPHONE

D. MOBILE SCOUT

Page 11: OPERATIONS CENTER COMMUNICATION C O N S O L E B R I E F · IMPROVE the clarity and timing of comms via intuitive GUI design & technology CONNECT radio & telephone comms from disparate

S C O U T M O B I L E

D I S P A T C H

S C O U T M O B I L E D I S P A T C H

S c o u t i n s t a l l e d o n a W i n d o w s l a p t o p o r t a b l e t

c o m m u n i c a t i n g v i a s e c u r e V P N c o n n e c t i o n .

C O N N E C T I O N O P T I O N S

L T E – G r e a t e s t r e g i o n a l m o b i l i t y t o s t a y c o n n e c t e d

w h i l e o n t h e m o v e

W i - F i – S i t e c o n n e c t i v i t y t o i n c r e a s e s i t u a t i o n a l

a w a r e n e s s d u r i n g o p e r a t i o n a l m e e t i n g s

Page 12: OPERATIONS CENTER COMMUNICATION C O N S O L E B R I E F · IMPROVE the clarity and timing of comms via intuitive GUI design & technology CONNECT radio & telephone comms from disparate

C O M M U N I C A T I O N C O N S O L E :

V A L U E P R O P O S I T I O N

HOW CAN IT IMPROVE YOUR OPERATION?

• AIRPORT OPERATIONS CENTER

• RAMP TOWER

• AIRPORT SECURITY

• POLICE & FIRE

Page 13: OPERATIONS CENTER COMMUNICATION C O N S O L E B R I E F · IMPROVE the clarity and timing of comms via intuitive GUI design & technology CONNECT radio & telephone comms from disparate

➢ Expand telephone functionality

➢ Add access to radio resources: ramp frequencies,

TSA, FAA, state & local

E X P A N D

C O M M U N I C A T I O N S

V A L U E

P R O P O S I T I O N

Page 14: OPERATIONS CENTER COMMUNICATION C O N S O L E B R I E F · IMPROVE the clarity and timing of comms via intuitive GUI design & technology CONNECT radio & telephone comms from disparate

Via intuit ive operator GUI & Digital/IP Voice Technology

➢ Ease of Operat ion = Increased use of communicat ion tools

➢ Expedient Comms = Access to assets for safer decis ions

➢ Clar i ty of Comms = Fewer mistakes & misunderstandings

I M P R O V E

C O M M U N I C A T I O N S

V A L U E

P R O P O S I T I O N

Page 15: OPERATIONS CENTER COMMUNICATION C O N S O L E B R I E F · IMPROVE the clarity and timing of comms via intuitive GUI design & technology CONNECT radio & telephone comms from disparate

➢Simultaneous Broadcast ing over Radio & Telephone = Expedi tes info

f low

➢Patching disparate groups reduces delay of cr i t ical informat ion =

Timely decis ion making

➢Enhanced te lephone capabi l i t ies: Conferencing, Transferr ing,

Unattended/Attended Cal l Forwarding

C O N N E C T

C O M M U N I C A T I O N S

V A L U E

P R O P O S I T I O N

Page 16: OPERATIONS CENTER COMMUNICATION C O N S O L E B R I E F · IMPROVE the clarity and timing of comms via intuitive GUI design & technology CONNECT radio & telephone comms from disparate

➢Select ive audio input (weather, news, f l ight tracking, etc.)

➢ Indiv idual tra in ing dur ing downtime

➢Enhance professional environment

I N C R E A S E E M P L O Y E E

P R O D U C T I V I T Y

V A L U E

P R O P O S I T I O N

Page 17: OPERATIONS CENTER COMMUNICATION C O N S O L E B R I E F · IMPROVE the clarity and timing of comms via intuitive GUI design & technology CONNECT radio & telephone comms from disparate

➢Flexible Emergency backup sites with lower costs

➢Offsite access for management & crit ical personnel

➢Potential remote off ice

➢Remote ATC Towers?

E N A B L E M O B I L E

C O M M U N I C A T I O N S

V A L U E

P R O P O S I T I O N

Page 18: OPERATIONS CENTER COMMUNICATION C O N S O L E B R I E F · IMPROVE the clarity and timing of comms via intuitive GUI design & technology CONNECT radio & telephone comms from disparate

ACCESS to communica t ion p layback

➢ Rea l T ime Record ing , Ins tan t P layback

➢ Cl ip and send aud io

R E C O R D I N G

V A L U E

P R O P O S I T I O N

Page 19: OPERATIONS CENTER COMMUNICATION C O N S O L E B R I E F · IMPROVE the clarity and timing of comms via intuitive GUI design & technology CONNECT radio & telephone comms from disparate

V A L U E P R O P O S I T I O N

S U M M A R Y

EXPAND your abi l i ty to communicate wi th var ious depar tments, agencies, a i r l ines

IMPROVE the c lar i ty and t iming of comms v ia in tu i t ive GUI design & technology

CONNECT radio & te lephone comms from disparate systems

INCREASE operat ion center product iv i ty & ef f ic iency

ENABLE mobi l i ty of comms thus increasing f lex ib i l i ty of operat ion

ACCESS immediate and long term record ings

Page 20: OPERATIONS CENTER COMMUNICATION C O N S O L E B R I E F · IMPROVE the clarity and timing of comms via intuitive GUI design & technology CONNECT radio & telephone comms from disparate

T H A N K Y O U

V I S I T U S A T B O O T H 1 2 5 6

W W W . A C G S Y S . C O M David Bonney & Ryan Kearney, ACG Systems