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OPERATIONS SECTIONTRAINING

Communications Team Workshop

Developed by:Renee A. Domingo – Oakland Fire Department

andJeannie Goobanoff, Loss Prevention Director

RESIG

Agenda

REVIEW: The role of the Emergency Operations Center(EOC)

REVIEW of SEMS and NIMS

REVIEW: The Incident Command System (ICS) structurethat is used during Emergency Response

REVIEW: The Emergency Operations Plan and theEmergency Response Teams and how they fit into theICS/SEMS/NIMS model

The Operations Section – Communications Team roles andresponsibilities

What is the role ofan Emergency

OperationsCenter (EOC)?

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What is the role of anEmergency Operations Center?

Centralized facility from which emergencyresponse efforts can be coordinated and directed

Centralized facility for decision makers

Central information gathering and record keepingcenter

Source of CONFIRMED public information andmedia coordination

Emergency Operations CenterRequirements

Must be SEMS/NIMS compliant

Provides Management, Operations, Logistics,Planning/Intelligence and Financial coordination forresponse and recovery efforts

Facility should be self sufficient and self containedfor at least a 24 hour operation

What is S.E.M.S.?

SEMS is the Standardized Emergency Management System developedby the State of CaliforniaSEMS is used:– To qualify to receive State reimbursement;– To improve coordination between response agencies;– To coordinate flow of information & resources;– To improve mobilization, use and tracking of resources.– The use of SEMS has been required since December of 1996!!!!

Emphasizes the use of ICS– Uses the functions of:

Management/CommandOperationsLogisticsPlanning/IntelligenceFinance/Administration

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What is N.I.M.S.?

National Incident Management System– Uses an ALL-Hazards approach

– Required to qualify for Federalpreparedness assistance (FEMA)

– Emphasizes the use of ICS– Uses the same functions as SEMS

Management/CommandOperationsLogisticsPlanning/IntelligenceFinance/Administration

NIMS TRAININGREQUIREMENTS

All disaster service workers (all publicAll disaster service workers (all publicemployees, employees, including school employeesincluding school employees) are) areto complete IS-700, ICS 100 and ICS 200.to complete IS-700, ICS 100 and ICS 200.

These are all on-line FEMA coursesThese are all on-line FEMA courses

Deadline for completion: September 30, 2007Deadline for completion: September 30, 2007

NOTE: RESIG has developed a one hour combined course thatmeets these requirements.

What is the structure of theIncident Command System

(ICS)?

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Incident Command System (ICS)Organizational Structure

Incident Command System (ICS)Organizational Structure

MANAGEMENT/COMMAND

PLANNING/

INTELLIGENCEOPERATIONS LOGISTICS FINANCE/ADM

Incident Command System (ICS) Functions

MANAGEMENT - Overall emergency policy and coordination including public information,safety officer and liaison officer- COLOR: BLACKTHE LEADERS

OPERATIONS - *Tactical response teams*TACTICAL is defined as….”Any skillful method to gain an end. Done or made for thepurpose of trying to achieve an immediate or short-term aim.” COLOR: RED

THE DOERS

PLANNING/INTELLIGENCE - Information gathering and action plans. COLOR: BLUE

THE THINKERS

LOGISTICS - Support, supplies, equipment and personnel COLOR: YELLOW *Logistics is defined as “The military science of procuring, maintaining and transporting of

material and personnel.” THE GETTERS

FINANCE/ADMIN - Monitoring costs and assisting with recovery COLOR: GREENTHE PAYERS & TRACKERS

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The ICS Functions

Student Release/ Staff Accounting

Crisis Intervention

Finance/Admin

EOC Director/IncidentCommander

Operations

Situation

Status

First Aid

Light Search & Rescue

Maintenance/Fire/Site Security

Recordkeeping

-PIO-Safety-Liaison

Planning/Intelligence

Documentation

Supplies andStaffing

Transportation

Assembly/Shelter

Communications

Logistics

Operations SectionRoles and Responsibilities

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Student Release/ Staff Accounting

Crisis Intervention

Finance/Admin

EOC Director/IncidentCommander

Operations

Situation

Status

First Aid

Light Search & Rescue

Maintenance/Fire/Site Security

Recordkeeping

-PIO-Safety-Liaison

Planning/Intelligence

Documentation

Supplies and Staffing

Transportation

Assembly/Shelter

Communications

Logistics

Operations SectionResponsibilities

Carries out all emergency response activitiesincluding:Assembly/ShelterCommunicationsCrisis InterventionFirst AidLight Search and RescueMaintenance/Fire/Site SecurityStudent Release/Staff Accounting

THE DOERS

OperationsSection Chief Responsibilities

Ensures LIFE SAFETY Measures

Alerting and Warning

Emergency First Aid

Psychological First Aid

Response Teams

Supervises the execution of the Operations portionof the Action Plan

Passes all information to the Planning/IntelligenceSection Chief

Provides information to Liaison and PIO as required

Approves release of resources

Maintains close communication with EOCDirector/Incident Commander

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Student Release/ Staff Accounting

Crisis Intervention

Finance/Admin

EOC Director/IncidentCommander

Operations

Situation

Status

First Aid

Light Search & Rescue

Maintenance/Fire/Site Security

Recordkeeping

-PIO-Safety-Liaison

Planning/Intelligence

Documentation

Supplies and Staffing

Transportation

Assembly/Shelter

Communications

Logistics

Communications Team LeaderResponsibilities

Coordinate all communications functions

Ensure all communications equipment functions properly

Ensure all communications (incoming & outgoing) are beingproperly logged

Oversee message relay via runners, if necessary

Monitor radio stations and television for local news

Refer all media requests to PIO

CommunicationsTeam Responsibilities

FIRST ACTIONS INCLUDE: Sign in

Put on Personal Safety equipment and Position Identifier

Read Position Description

Obtain a Briefing from the Team Leader

Review and understand Section Objectives and Strategies

Get needed equipment from Logistics

Set up Communications Center and test all equipment

Check radios for proper operability

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CommunicationsTeam Responsibilities

OPERATIONAL DUTIES INCLUDE:

– Log in all incoming and outgoing communications(date/time/originator/recipient/details)

– Generate Situation Status Report when directed by Team Leader or SectionChief

– Constantly check to ensure that all communications equipment isoperating properly

– Respond to requests for assistance with communications equipment toensure efficient dissemination of information

– Dispatch runners as needed to relay messages to all Teams

– Refer Media requests to PIO

– Monitor internal radio traffic, local radio and television for local news and news updates

– Assess need for additional communications equipment and advise TeamLeader

CommunicationsTeam Responsibilities

UPON EOC DEACTIVATION

CLOSING DOWN ACTIONS INCLUDE:Complete the close out of all Activity Logs,reports, documentation and turn in to TeamLeader

Return all communications equipment, otherequipment and unused supplies to Logistics

Sign out and leave contact information incase you need to be reached

Group Activity-10 minutes

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SCENARIO:– It is 1:00 p.m. on a Tuesday. The students are

just returning to their classrooms after lunchand…..the ground begins to shake!! The shakinggets stronger and a huge jolt hits! Windows arebreaking and file cabinets are falling……somestudents have been injured along with several staffmembers…..

– The shaking stops and you can hear peoplecalling out for help…..the smell of gas fills theair…………..

First things first……

All students and staff should drop, cover andhold on at the first sign of shakingThose who are outside should move away frombuildings and other structures that could fall onthemAfter the shaking has stopped, all those whohave not been injured should leave the buildingsand assemble in a pre-designated areaBefore proceeding to your team’s meeting area,wait for instructions from your Team LeaderTake care of immediate safety issues

Group Activity-10 minutes

1) Based on the limited information provided in thescenario, what might happen at this point?

2) Who would need to make a decision as to whatactions, if any, should be taken?

3) Based upon your Team’s responsibilities,

What might your objectives be during anEmergency Response?

4) LIST ONE TO TWO OBJECTIVES

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Communications TeamObjectives (examples)

Obtain briefing from Team Leader to understand the situation

Get supplies from Logistics

Set up communications area and distribute equipment, if needed

Test equipment to ensure proper operations

Have Team Leader designate runners if equipment is notoperational

THANK YOU!