opm’s leadership webinar series...inclusive leadership in a virtual landscape presented by maria...
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OPM’s Leadership Webinar SeriesInclusive Leadership in a Virtual Landscape
Presented by Maria Morukian
Faculty, Center for Leadership Development
9/3/2020 1
Center for Leadership DevelopmentDeveloping Visionary Leaders to Transform Government
LEADERSHIP.OPM.GOV | [email protected] | 888-676-8001
O P M H R S O L U T I O N Sby government, for government
HR Solutions | 1900 E Street NW Washington, DC 20415 | www.opm.gov/HRS | 202-606-8001
President’s Management AgendaKey Driver of TransformationPeople – Workforce for the 21st Century
OPM Strategic Plan Initiatives• Improve integration and communication of
OPM services to Federal agencies • Optimize Agency Performance
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Strategic Alignment
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Norms
• Have access to chat box and be ready to type.• Avoid possible disruptions for others by refraining
from taking other calls or participating in other work activities.
• Participate actively with full presence.• Ask for what you need (on chat).
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About Maria Morukian
• CLD Faculty since 2016• Facilitator and coach• Held leadership positions
with Management Concepts, State Department, and National MultiCultural Institute
• Faculty at American University
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What we will cover today
• The importance of fostering inclusive teams • How implicit biases influence perceptions and
behaviors in the workplace• Micro-expressions and their impact on our team
dynamics• Strategies to build inclusive teams in a virtual
environment
Chat Question
What are some examples of inclusive behaviors on a team?
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Diverse and Inclusive Teams…
• Have higher levels of performance• Engage in better problem solving• Are more innovative and creative• Attract and retain top talent
Biases Impact Our Perceptions
Who is like me?
Whom do I trust (or distrust)?
Who is more dependable?
Who is a leader?
Who is credible?
Bias in Action: Example 1
Confident, Dependable,
Analytical
Organized, Enthusiastic
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Bias in Action: Example 2
Marianne DaShawn
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Bias in Action
In 2016, the USDA used blind applications for SES positions and increased the number of women and people of color by 50% in 6 months.
Stereotypes Erode Teams
Want a trophy, Kid? #okboomer
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Relationships are comprised of Micro-Expressions
Micro-expressions are subtle, often unintentional or unconscious behaviors that add up to have lasting positive or negative impacts.
Micro-Affirmations
• Encouragement• Smiles, eye contact• Benefit of the doubt• Helpful feedback• Sponsorship and mentoring
Micro-Inequities or Micro-Aggressions
• Frequently interrupting• Discrediting or diminishing
contributions• Consistently forgetting or mispronouncing names• Harsher criticism of work
Scenario 1
Lacey is on a conference call and her coworker Josh mentions in an offhand comment an upcoming assignment their supervisor asked him to take the lead on. Others on the call seem to be familiar with the assignment, but this is the first Lacey has heard of it.
Scenario 2
Jacob has never worked remotely before this and is frustrated with his team. He finds himself constantly being interrupted by other team members who don’t seem to even acknowledge his presence. Jacob’s been partnered on a new project with a coworker, Eliza. Eliza is slow to respond to his emails to meet, is late to their meeting, and exhales her breath when Jacob asks questions.
Building Inclusive Virtual Settings
Who gets credit?
How and with whom is info
shared?
Who’s on the invite
list?Who gets “air
time”?
When and how are decisions
made?
Feedback
• What is one thing you can take away from today’s webinar?
• Are you interested in going deeper and learning more about this topic?
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OPM HR SOLUTIONS
Center for Leadership Development
Open enrollment courses & certificate
programs for leadership and
professionaldevelopment
Virtual learning ecosystems
to support the human capital lifecycle
throughout government
Development programs Fellowship programs Certification programs Customizedfocused on building to recruit and built specifically for development
decision-making develop leadership government skills for program solutions to skills through skills for highly- various professions, meet agency-specific
human-centered qualified talent for such as the Federal HR needsdesign and process Federal agencies Institute
improvement
>> LEADERSHIP.OPM.GOV >> [email protected]
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OPM’s Course OfferingsPresented by
OPM HR SolutionsCenter for Leadership Development
LEARN MORE ABOUT OUR COURSES
Scan me!
http://go.usa.gov/xfHdQ
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Webinar Survey
https://www.research.net/r/cldwebinars2020
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Thank you for your participationand service to our nation!
Presented by Maria MorukianFaculty, Center for Leadership Development
Center for Leadership DevelopmentDeveloping Visionary Leaders to Transform Government
LEADERSHIP.OPM.GOV | [email protected] | 888-676-8001
O P M H R S O L U T I O N Sby government, for government
HR Solutions | 1900 E Street NW Washington, DC 20415 | www.opm.gov/HRS | 202-606-8001