opportunity day q2 fy2021

OPPORTUNITY DAY Q2 FY2021

Aug 20, 2021

FY2021 Outlook & Progress

AGENDACompany Overview

Q2 FY2021 Performance Highlights

01

02

03

04

Q&A

Q2 FY2021 Financial Results

05

CONFIDENTIAL AND PROPRIETARY ©2021 I&I GROUP PCL. ALL RIGHT RESERVED. 3

HELPING BUSINESSTO THRIVE IN

DIGITAL ECONOMY

DATA ANALYTIC

OUR SOLUTIONS

CustomerTouch Points

ERP

CRM

FinancialAccounting

Order to Cash

Procure to Pay

Inventory and Production

Web Mobile

SalesChannel IndoorSocial

Contact Center

Direct Sales

CEM

Back office

Front office

SalesforceAutomation

Customer Service

Digital Marketing

Customer Single View

Customer Journey

Data Connection

Data Cleansing& Consolidation

Big data

DATA ACTIVATION

Data Strategy

Data Visualization

Machine Learning

Data Analytic


iiG RESOURCES

270+TOTAL EMPLOYEES

25Project Manager

100Consultant

125Developer


Q2’2021 FINANCIAL HIGHLIGHTS

Gross Profit

Revenue

Net Profit

48 MB.

29% Margin

Q2’2021

169 MB.

46% Recurring Income

21 MB.

12% Margin

+11%

+27%

+83%

% ChangeQoQ

+37%

+28%

+55%

% ChangeYoY1H 2021

.

321 MB.


86 MB.

27% Margin

32 MB.

10% Margin

+36%

+44%

+99%

% ChangeYoY


TOTAL REVENUES BY BUSINESS UNIT

CRM (iiG) ERP (iCE) Placement Service (iiG) CEM (iiXP) iiG Data (iiG)

50.2879.84 89.16

36.77

36.49

58.47

6.66

4.24

5.75

5.49

10.451.94

93.71

122.07

165.77

Q2'2019 Q2'2020 Q2'2021

94.84

131.55

173.52

36.77

85.02

114.38

13.02

8.56

10.78

6.79

15.843.14

144.63

231.92

317.66

0

50

100

150

200

250

300

350

1H'2019 1H'2020 1H'2021

Note: Financial information of ICE Consulting Co., Ltd. was consolidated from 27th March 2019 onwards

Unit : Million THB


TOTAL REVENUES BY QUARTER

35.76 36.13 39.67 43.1154.14 55.88 59.52 59.44 62.4

6.66 7.237.71

7.81

7.58 7.777.63 7.03

8.18

6.66 6.336.44 4.32

4.24 4.8 4.72 5.045.7543.72

54.6

83.26

52.43

56.11

82.45

93.4979.7

85.21

0.91

1.88

6.83

2.19

1.37

0.69

4.23

93.71

106.17

143.91

109.86

122.07

150.9

166.73

151.9

165.77

Q2'2019 Q3'2019 Q4'2019 Q1'2020 Q2'2020 Q3'2020 Q4'2020 Q1'2021 Q2'2021

Unit : Million THB

Subscription & MA ImplementationPlacement ServiceAMS License Oracle


iiG REVENUE BY QUARTER

Note: There is reclassification between revenue from AMS and implementation to present properly.

Salesforce Subscription AMS ImplementationPlacement Service

25.93 26.16 26.85 27.29 26.87 28.17 29.02 31.1 34.18

44.74 45.44 48.37 48.68 49.152.11 2.08 2.39 2.15 2.33 2.4 2.65

2.942.76

3.22 3.343.49 3.27 3.56

2.58 3.78 3.49 4.38 6.36 6.66 6.336.44

4.32

4.24 4.84.72 5.04 5.75

9.3510.99

16.33

35.96

15.3619.71

26.85

31.66

18.77

27.89

39.93

45.66

33.6138.39

39.9743.01

49.06

69.78

50.92

56.94

64.85

72.14

60.03

80.09

93.51102.24

90.60

96.85

Q1'2018 Q2'2018 Q3'2018 Q4'2018 Q1'2019 Q2'2019 Q3'2019 Q4'2019 Q1'2020 Q2'2020 Q3'2020 Q4'2020 Q1'2021 Q2'2021

Unit : Million THB


Oracle Subscription & MA AMS License OracleImplementation

iCE REVENUE BY QUARTER

Note: There is reclassification between revenue from AMS and implementation to present properly.

8.27 7.59 7.11 8.57 8.93 9.4 10.44 11.15 10.76 13.254.97 4.26 4.58 4.77 5.05 4.36 4.43 4.14 3.76

4.62

17.78 24.01 26.26

49.36

30.9823.26

36.4241.11 40.7 36.37

14.230.91

1.88

6.83

2.19

1.37 0.69 4.23

45.25

36.7739.83

69.53

47.15

37.02

51.29

57.77 55.9158.47

Q1'2019 Q2'2019 Q3'2019 Q4'2019 Q1'2020 Q2'2020 Q3'2020 Q4'2020 Q1'2021 Q2'2021

Unit : Million THB


FY2021 BUSINESS OUTLOOK

IIG Data &New ProductsERP CRM CEM

Placement Outsourcing


GROWTH DRIVER

As-is Business:

Wind Beneath Our Wings

New Products/BU

Collaborations

M&A

InorganicOrganic

13

CRM continue to grow at 30%

ERP to grow at 10-15%

CEM to grow 100%

Outsourcing back to normal

Data & New Products to take off

FY 2021OUTLOOK

14

CRM continue to grow at 30%

ERP to grow at 10-15%

CEM to grow 100%

Outsourcing back to normal

Data & New Products to take off

FY 2021OUTLOOK

1H 2021(Change YOY)

+32%

+35%

+133%

+26%

REVENUE PROJECTION

2019 2020 2021

Total Revenue 549.54394.69 650 - 700Growth 39% Min Growth 25%

15

Unit : Million THB



iSocial

Line Integration

iMatch

Data Cleansing

e-Tax

Thailand’s Localization | National e-Payment Policy

In-house Development

NEW PRODUCTS | BU

AI

Predictive Analytics

Big Data

Full Stack of Data Analytics

iiG Data

17

TECHNOLOGY PARTNER

NEW PRODUCTS | BU


One Business Spend Management Platform (BMS) to Unify Supply Chain, Procurement, Payments, and Treasury.

✓ #1 Global Community in Business Spend Management (BSM)

✓ Unify Cloud-based Platform

✓ Visibility and make cost control, compliance, and anything spend

management

✓ Powerful capabilities for everyone in your company, power users, and your

suppliers to conduct all of their business spend activities in one place

✓ API Open Integration Platform works well with any back-end system.

✓ Faster Deployment, No custom coding or high-cost support required.


COUPA CUSTOMERS

Vonage Introduction

VONAGE CONFIDENTIAL

Vonage Communications Platform

INTRODUCING

The world’s most flexible cloud communications platform

This means you can eliminate the silos with a fully integrated stack that includes Applications, Communications APIs or best of both

ApplicationsUnified Communications &

Contact Center

Communications APIsCPaaS Programmable

Communications

Best of bothCustomize Apps using APIs

APIs

Cloud Infrastructure

Global FootprintGlobal Carrier Network

Third party integrations

22

67% of customers expect a self-service option before being connected to a live agent.

Growing recognition for reinventing communications

Awards

ANNUAL

REVENUE

200+

PATENTS WITH

150 PENDING

REGISTERED

DEVELOPERS

800K+$1B+

COMPANY FOUNDED

HEADQUARTERS: HOLMDEL, NJ

2001

EMPLOYEES

WORLDWIDE

2,200+

STRATEGIC ACQUISITIONS

IN 5 YEARS

$1B

MINUTES & MESSAGES

TERMINATED

ANNUALLY

20B

GLOBAL FOOTPRINT

OF LOCAL OFFICES

36

10+

750+

4.9/5

800+

Top 14

Contact Center Software Designed for Salesforce

Years Integrated with Salesforce

Customer Reviews

AppExchange Rating

Global Customers

ISV Summit Partner


COLLABORATIONS

• Joint Venture with Viriyah Property

• Registered Capital: 50 MB

• Initial Paid-up Capital: 20 MB

• Shareholders Structure:

• Viriyah Property 50%• iiG 50%

บริษัท ไอแอนด์ไอ เวนเจอร์ จ ำกัด


Product Overview

Digital Platform Artificial Intelligence

Self-Develop

Implementation

Middle Office(Claim underwrite)

Self-Develop

Adopt other’s technology JV Product


Products – Phase I

Partner Engagement app (lead + quote)• Tool for agent engagement

• Compare product, financial analysis, submit app form

Self inspect & Claim• Inspect car by customers them

self, create claim to central system which using AI to judge and analyze fraud and budget

Auto exclusion

• Use AI to predict risk of health condition to exclude some cerverate of life insurance

Risk score

• Dynamic motor insurance fee by driver score which validate by AI

QC-Voice

• Use AI to listen and validate the voice to replace human underwriting

Middle Office

• Agile system of records for policy administration, claim, and underwriting


M&A

New Complimentary Skills & Expertise

Data Analytics Digital AgenciesCRM

ImplementorsERP

Implementors

Expand Our Capacity

FINANCIAL RESULTSQ2’ 2021

39



Gross Profit

Revenue

Net Profit

48 MB.

29% Margin

Q2’2021

169 MB.


21 MB.

12% Margin

+11%

+27%

+83%

% ChangeQoQ

+37%CRM Growth

28%

+28%

+55%

% ChangeYoY1H 2021

.

321 MB.


86 MB.

27% Margin

32 MB.

10% Margin

+36%

+44%

+99%

% ChangeYoY


TOTAL REVENUES BY BUSINESS

CRM (iiG) ERP (iCE) Placement Service (iiG) CEM (iiXP) iiG Data (iiG)

50.2879.84 89.16

36.77

36.49

58.47

6.66

4.24

5.75

5.49

10.451.94

93.71

122.07

165.77

Q2'2019 Q2'2020 Q2'2021

94.84

131.55

173.52

36.77

85.02

114.38

13.02

8.56

10.78

6.79

15.843.14

144.63

231.92

317.66

0

50

100

150

200

250

300

350

1H'2019 1H'2020 1H'2021


Unit : Million THB


REVENUE PROPORTION 1H’2021 BY BUSINESS

CRM (iiG)

54.62%

4.99%CEM (iiXP)

ERP (iCE)

36.01%

Data (iiG)

0.99%

Placement Service (iiG)

3.39%


Salesforce & OracleSoftware Subscription

34.93%

8.21%MA & AMS Implementation

51.91%

Recurring46.54%

Non-recurring53.46%

vs.

REVENUE PROPORTION 1H’2021BY REVENUE TYPE

1.55%

3.40%Placement Service

License Oracle


TOTAL GROSS PROFIT

Gross Profit MarginGross Profit

Unit : Million THB


26.83

33.55

48.19

28.63% 27.48% 29.07%

0%

20%

40%

60%

80%

100%

120%

0

10

20

30

40

50

60

70

80

90

100

Q2'2019 Q2'2020 Q2'2021

35.12

67.38

86.22

24.28%29.05% 27.14%

0%

20%

40%

60%

80%

100%

120%

0

10

20

30

40

50

60

70

80

90

100

1H'2019 1H'2020 1H'2021


NET PROFIT


Unit : Million THB


6.62

10.45

20.75

12.83%

8.41%12.29%

0%

10%

20%

30%

40%

50%

60%

70%

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

Q2'2019 Q2'2020 Q2'2021

8.18

20.72

32.11

5.61% 8.85% 10.01%

0%

10%

20%

30%

40%

50%

60%

70%

0

5

10

15

20

25

30

35

40

1H'2019 1H'2020 1H'2021


REVENUE FROM iiG

28.1744.74 49.15

22.11

31.1141.95

6.66

4.24

5.75

56.94

80.09

96.85

Q2'2019 Q2'2020 Q2'2021

Salesforce Subscription Implementation & AMS Placement Service

Unit : Million THB

55.0478.92

97.83

39.8

52.64

78.83

13.02

8.56

10.79

107.86

140.12

187.45

1H'2019 1H'2020 1H'2021


1H’2021

vs.RECURRING

vs.

iiG REVENUE PROPORTIONRECURRING VS. NON-RECURRING

Salesforce Subscription AMS Placement Service Implementation

4.35%6.11%

33.21%56.32%

RECURRING

66.79%NON-RECURRING

33.21%

1H’2020

3.64%

5.76%

38.41%52.19%

NON-RECURRING

39.41%61.59%


1H’2020 1H’2021

iiG REVENUE PROPORTIONSOFTWARE VS. SERVICE

Salesforce Subscription AMS Placement Service Implementation

4.35%

6.11%

33.21%56.32%

SOFTWARE

56.32%SERVICE

vs.43.68%

3.64%

5.76%

38.41%52.19%

SOFTWARE SERVICE

47.81%vs.

52.19%



GROSS PROFIT FROM iiG

16.95

21.98

26.23

29.77% 27.44% 27.08%

0%

10%

20%

30 %

40%

50%

60%

70 %

80%

90%

100%

0

5

10

15

20

25

30

35

40

45

50

Q2'2019 Q2'2020 Q2'2021

Unit : Million THB

25.24

39.11

46.78

23.40%27.91%

24.96%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0

5

10

15

20

25

30

35

40

45

50

1H'2019 1H'2020 1H'2021


REVENUE FROM iCE

Oracle Subscription & MA Implementation & AMS License Oracle


7.59 8.87 13.25

28.27 27.62

40.990.91

4.23

36.77 36.49

58.47

0

20

40

60

80

100

120

Q2'2019 Q2'2020 Q2'2021

Unit : Million THB

15.86 17.3424.01

51.02

63.65

85.45

15.14

4.03

4.92

82.02 85.02

114.38

1H'2019 1H'2020 1H'2021


iCE REVENUE PROPORTION RECURRING VS. NON-RECURRING

RECURRING

29.75%NON-RECURRING

70.25%vs.

RECURRING

28.32%NON-RECURRING

71.68%vs.

1H/2020 1H/2021

Oracle Subscription MA AMS License OracleImplementation

67.38%

7.33%

9.50%

11.49%

4.30

9.35%

11.56%

8.84%63.51%

4.74%


1H/2020 1H/2021

Oracle Subscription MAAMSLicense Oracle Implementation

SOFTWARE

15.79%SERVICE

84.21%vs.

SOFTWARE

13.57%SERVICE

86.43%vs.

iCE REVENUE PROPORTION SOFTWARE VS. SERVICE

9.35%

11.56%

8.84%

4.74%

63.51% 67.38%

7.33%

9.50%

11.49%

4.30%


GROSS PROFIT FROM iCE



11.979.06

17.29

32.55%

24.83%29.57%

0%

20%

40%

60%

80%

100%

120%

0

5

10

15

20

25

30

35

40

Q2'2019 Q2'2020 Q2'2021

Unit : Million THB

21.42

25.29

33.08

26.12%29.75% 28.92%

0%

20%

40%

60%

80%

100%

120%

0

5

10

15

20

25

30

35

40

1H'2019 1H'2020 1H'2021


FINANCIAL RATIO30

25

20

15

10

5

-

2019 2020 1H/2020 1H/2021

28.50

15.98

5.368.13

17.76

0.49 0.30

0.68

5.28

11.66

0.46

3.72



REVENUE FROM iiXP

Customer Experience Management (CEM) Note: Financial information of ICE Consulting Co., Ltd. was consolidated from 27th March 2019 onwards

5.49

10.45

0

2

4

6

8

10

12

14

16

18

20

Q2'2020 Q2'2021

Unit : Million THB

6.79

15.84

0

2

4

6

8

10

12

14

16

18

20

1H'2020 1H'2021


GROSS PROFIT FROM iiXP



2.94

4.69

53.60%44.90%

0%

20%

40%

60%

80%

100%

120%

140%

160%

180%

0

1

2

3

4

5

6

7

8

Q2'2020 Q2'2021

Unit : Million THB

3.41

6.38

50.20%40.20%

0%

20%

40%

60%

80%

100%

120%

140%

160%

180%

0

1

2

3

4

5

6

7

8

1H'2020 1H'2021


324Annual Recurring

Revenue

273Pipeline

250Backlog

Unit : Million THB


ANNUAL RECURRING REVENUE

324Annual Recurring Revenue

256 68

Unit : Million THB

217Salesforce

Subscription

14AMS

25Placement

Service

32Oracle

Subscription

19AMS17

MA


BACKLOG

250Backlog

Implementation

Implementation

Implementation

Unit : Million THB

140

94

16


PIPELINE

273Pipeline

158 106 9

Unit : Million THB

83Service

75Software

83Service

23Software

9Service



169MB

Margin

29%

36%

YoY Growth (ERP Growth 60%)

Recurring Income

46%

12%

Margin21MB

YoY Growth

99%

Revenue

Gross Profit

Net Profit

YoY Growth

44%48MB

opportunity day q2 fy2021

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