opportunity profile national human … · maximus canada - national human resources director 4 |...

OPPORTUNITY PROFILE NATIONAL HUMAN RESOURCES DIRECTOR

CONTENTS

THE ORGANIZATION MAXIMUS Canada 1

THE OPPORTUNITY NATIONAL HR DIRECTOR 2

Core Accountabilities 3

Location 4

Reporting Relationships 4

THE PERSON 5

Education, Qualifications, and Experience 5

Knowledge, Skills, and Abilities 6

Competencies and Personal Characteristics 7

COMPENSATION 8

CONTACT 8

the right people

MAXIMUS CANADA | NATIONAL HUMAN RESOURCES DIRECTOR

MAXIMUS Canada - National Human Resources Director 1 | Page

THE ORGANIZATION MAXIMUS Canada

MAXIMUS is a world-wide leader in administering government programs, often referred to as Business Process

Outsourcing (BPO). With more than 40 years’ experience, MAXIMUS Inc. has become one of the largest inter-

national firms dedicated to serving public sector clients.

Globally, MAXIMUS is a team of 16,000 dedicated professionals based in offices in the USA, Canada, Australia,

Saudi Arabia, and the UK. MAXIMUS Inc. is publicly traded on the New York Stock Exchange (NYSE:MMS) with

an annual revenue of more than $2B USD. To learn more, please visit MAXIMUS’s website

MAXIMUS Canada focuses its practice in the management and operation of government programs, as well as

being a leading developer of software and IT services for the health sector. MAXIMUS Canada employs the

expertise of a highly-skilled workforce of approximately 1000 employees, currently supporting the Health and

Human Services sectors of government. MAXIMUS Canada administers the Ontario Drug Benefit Program,

operates its Deltaware Division in PEI, and in BC it is responsible for the administration and delivery of

healthcare (Medical Services Plan and PharmaCare), Human Services programs (Family Maintenance Enforce-

ment Program and WorkBC), and general government services (Service BC).

With its expertise in health and human services program administration, business process, outsourcing capabil-

ities, software solutions, and information technology products and services, MAXIMUS Canada is positioned for

significant growth in this dynamic environment.

To learn more, please visit MAXIMUS Canada’s website.

http://www.maximus.com/

http://www.maximuscanada.ca/


THE OPPORTUNITY NATIONAL HUMAN RESOURCES DIRECTOR

Working with the MAXIMUS global HR leaders and MAXIMUS Canada’s executive team, the National Human

Resources Director (“NHRD”) provides HR direction and leadership for MAXIMUS Canada’s varied operations.

Comfortable executing at both strategic and tactical levels, the NHRD should be a well-rounded HR profes-

sional who is equally well-versed in labour relations, workforce planning, organizational development, new

business integration, recruitment, and HR systems. Responsible for building relationships in all executive port-

folios, the NHRD meets regularly with representatives of MAXIMUS’s Canada’s core business and support units,

and has direct accountability for employee recruitment, learning and development, and performance.

Providing senior-level expertise, direction, and inspiration to the Human Resources team, the NHRD ensures

the effective integration of planning and operations across MAXIMUS Canada. S/he oversees the full breadth

of HR functions and services offered at MAXIMUS Canada, offering guidance on all HR matters that shape the

experience and engagement of its many diverse communities.

The NHRD will ensure that MAXIMUS Canada employees are engaged and innovative as they focus their ef-

forts on the company’s priorities as directed by the executive team. Furthermore, the NHRD will ensure per-

formance outcomes and achievements are strategically aligned with MAXIMUS Canada’s goals and assessed

against measures set forth by the executive team. In addition to developing effective relationships with both

internal and external constituencies, the NHRD participates in the formulation of policies, programs, and strate-

gic planning initiatives of key human resource functions in alignment with the mission, vision, and goals of

MAXIMUS Canada.


Core Accountabilities

• Leads the management and planning of HR

functions including employee recruitment,

benefits, job evaluation, compensation, labour

and employee relations, training and develop-

ment, and HR analytics and business intelligence;

• Ensures that MAXIMUS Canada’s HR strategies

enable the achievement of corporate strategic

goals and objectives set in the business plans;

• Ensures that MAXIMUS Canada’s HR initiatives

align with global HR initiatives; acts as champion

for global HR programs;

• Develops a labour relations strategy for MAXI-

MUS’s two union environments that aligns with

corporate objectives;

• Assesses organization effectiveness and consults

on the development of integrated solutions to

support business strategy/implement solutions;

• Ensures the HR department has the capacity,

skills, policies, procedures, and systems required

to support the company in achieving its goals;

• Provides consultative support, counsel, and

communications to all levels of the organization

while aligning integrated human resources

strategies to support MAXIMUS Canada's needs;

• Provides sound labour relations advice to front-

line management and executives; fosters collabo-

rative and productive relationships with unions.

• Acts as strategic partner and trusted advisor,

providing guidance on HR matters, maintaining

an organizational perspective in accordance with

MAXIMUS Canada’s strategic objectives;

• Ensures that line/operational managers are

equipped with the leadership, management, and

HR skills needed, and have access to HR resources

required to recruit, retain, and engage employees;

• Ensures that the HR department contributes to

fostering of a culture of respect, quality, ethics,

and the valuing of individual contributions across

MAXIMUS Canada;

• Assists with business development initiatives and

RFP responses by providing data-driven HR and

LR input;

• Examines and standardizes the employee lifecycle,

leveraging HR systems; pays particular attention

to streamlining onboarding / offboarding;

• Ensures that MAXIMUS Canada attracts, retains,

and rewards the highly competent staff required

within the public policy framework;


• Serves as a transformational change agent to move the HR department toward being a “best practices”

human resources services provider, focusing on the needs of clients, departments, stakeholders, staff, and

other constituent groups;

• Promotes a culture of service and continuous improvement within human resources; and

• Ensures compliance regarding collective agreements, HR policies, and regulatory requirements.

Location

This position is based in Victoria, BC, but consideration may be given to locating the position in Vancouver.

This position will require occasional travel to MAXIMUS locations across Canada. There may also be addi-

tional corporate travel to the USA, and other countries as needed.

Reporting Relationships

This position reports to the Senior Vice President, Global Human Resources in Reston, VA, with a close, dot-

ted-line relationship to the President, Health and Human Services, Canada in Victoria. The NHRD works in

partnership with the Directors of core business and operating units across Canada. The NHRD will be ac-

countable for leading an HR team that delivers full-scope strategic, tactical, and transactional HR and labour

relations services. Reporting to the NHRD are a team of seven HR professionals (Directors, Managers, Busi-

ness Partners, and Administrators) located across Canada.

Key internal interactions include: unionized and non-unionized staff including shop stewards; legal counsel;

managers and administrators throughout MAXIMUS Canada.


THE PERSON

The ideal NHRD candidate will be an experienced HR professional with a diverse skillset in HR programs and

best practices, with a proven track-record of rolling-out strategic initiatives in complex organizations. The suc-

cessful candidate should be a refined, seasoned leader who understands business process outsourcing (BPO)

and is well-experienced with the complexities of private sector human services. Possessing an inclusive, collab-

orative leadership style, s/he builds engagement with staff and government clients by creating a true team en-

vironment, leveraging the considerable expertise and strength that exists within the organization to achieve

accelerated business results and continuous improvement across a full suite of HR solutions.

Education, Qualifications, and Experience

The ideal candidate will possess the following qualifications and experience:

• A bachelor degree with 10 years of broad-based experience in progressively senior human resources lead-

ership roles, ideally gained in complex environments that include a mix of unionized and non-unionized

employee groups; an equivalent mix of education and experience will be considered;

• Formal human resources designation (CPHR) is considered an asset;

• Experience as a leader in business transformation and change management initiatives; and

• Experience in labour relations, with knowledge of Canadian and relevant provincial labour laws;

Knowledge, Skills, and Abilities

• Exemplary experience in analytical reasoning and capacity to develop recommendations that will inform

and enable executive decision-making;


• Strong business acumen and demonstrated exceptional judgment, discretion, and professional courtesy;

• Political and interpersonal savvy, with the capacity to develop and nurture a broad range of relationships

with both internal and external stakeholders;

• Ability to adapt, negotiate, and prioritize—must be results oriented, able to work in a fast-paced culture;

• Proven tact and diplomacy;

• Outstanding communication and presentation skills (both written and verbal);

• Exceptional organizational skills to manage complex, diverse responsibilities and competing priorities in a

dynamic work environment;

• Excellent communicator; possesses the presence, stature, and ability to build credibility;

• Able to facilitate integration across work units - balance people with tasks, showing concern for both

people and productivity; and

• Able to balance needs for both work and personal life; actively attends to both.

• Highly developed emotional intelligence and empathy for all human relationship situations;

• Technologically savvy, with a proven aptitude for HR systems and data analytics;

• Recent experience negotiating a collective agreement in a private sector environment an asset, and

• As an ambassador for MAXIMUS Canada, demonstrated commitment to excellence and professionalism.


Competencies and Personal Characteristics

Leadership - Achieves desired organizational results

by encouraging and supporting the contribution of

others; a proactive and positive team player who acts

with a sense of urgency and leads by example; sets

and communicates clear goals.

Accountable – Holds self and others accountable for

responsibilities; focuses on results and measuring

attainment of outcomes in a business focus.

Strategic – Develops/implements a plan in support of

organizational strategic direction. Demonstrates an

understanding of the link between job responsibilities

and overall organizational goals and needs, and

performs one’s job with the broader goals in mind.

Integrity and Honesty – Demonstrates a resolute

commitment to and respect for the rules and core

values of the organization, setting an example of

professionalism and ethical propriety.

Creativity and Innovation – Develops new insights

into situations; questions conventional approaches;

encourages new ideas and innovations; designs and

implements new, cutting edge programs/processes.

Effective Working Relationships – Treats staff and

clients with respect; resolves conflicts respectfully and

in a timely manner, negotiates effectively, and

provides effective feedback to colleagues/employees.

Influential and Collaborative – Has an honest, open,

and consistent approach to working with others; pos-

sesses strong relationship/interpersonal skills, with the

ability to build relationships and develop/maintain

partnerships, obtaining stakeholder agreement.

Communication – Clearly presents written and verbal

information; writes with clarity and purpose; com-

municates effectively in both positive and negative

circumstances; listens well.

People Development – Fosters long-term learning

and development of others through coaching, men-

toring, and managing performance; has a genuine

desire to develop others and help them succeed; for-

mally recognizes deserving staff and colleagues.

Client/Customer Focused – Anticipates, responds,

and attends to the needs of colleagues and clients,

and other internal and external stakeholders of the

department and organization; keeps client interests in

the forefront.

COMPENSATION

A competitive compensation package will be provided, including an attractive salary, bonus, and benefits.

Further details will be discussed in a personal interview.

FOR INFORMATION PLEASE CONTACT:

Robin Noftall or Tony Kirschner

DAVIES PARK EXECUTIVE SEARCH

#880—609 Granville Street

Vancouver, BC V7Y 1G5

Phone: (604) 688-8422

Email: [email protected]

Additional information can be found at www.daviespark.com.

mailto:[email protected]

opportunity profile national human … · maximus canada - national human resources director 4 |...

Documents