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OPTIMIZING THE PAYMENTS FUNNEL May 2015 THE SECRET TO HIGHER CONVERSIONS

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Page 1: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

OPTIMIZING THE PAYMENTS FUNNEL

May 2015

THE SECRET TO HIGHER CONVERSIONS

Page 2: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

What is the forex broker conversion funnel?

2

The series of steps that a

potential trader takes to

becoming a depositing trader.

Page 3: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

The forex broker conversion funnel

3

Marketing Campaign

Demo Account

Register

Deposit

Page 4: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

The critical DEPOSIT step

4

Deposit funnel conversion is

comprised of:

Cashier, Risk and Bank approval

Page 5: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

What is the general percentage of abandonment?

5

eCommerce

65%

Forex

35%

Page 6: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

Lowering abandonment through an optimized forex payment solution

6

Forex

35%

Forex

7%Increase your approval ratio by up to

28%Approval ratio

enhanced by

optimization

93%

Page 7: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

The challenge?

7

Not to lose your traders at

that critical point of deposit.

Page 8: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

8

Reasons for abandonment?

Lack of relevant payment options and currency.Payment page not in language of end user.

Deposit

Page 9: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

9

Reasons for abandonment?

Confusing payment page or page not designed for traders platform.

Deposit

Page 10: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

10

Reasons for abandonment?

Waiting for 3D secure…

Deposit

Page 11: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

11

Factors that lower approval ratio?

Bank decline (various) & false positive risk filters.

Deposit

Page 12: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

The Solution?

12

Offer end-to-end payment

solution specifically designed

to optimize conversions for

Forex merchants.

Page 13: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

13

Abandonment Prevention

Localization: provide relevant payment options that supports traders language, currency and local payment methods.

Deposit

Page 14: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

14

Abandonment Prevention

Enable quick and easy redeposits.

Deposit

Page 15: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

15

Abandonment Prevention

Create a conversion recovery mechanism for declined transactions.

Deposit

Page 16: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

16

Payment Management

Optimize transaction routing to acquirers based on specific transaction parameters.

Deposit

Page 17: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

17

Enhanced 3D

Prevent abandonment with Sleek 3D deposit process.

Deposit

Page 18: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

18

3D Managed

Control the routing – offering straight through verification.

Deposit

Page 19: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

19

A/B Testing

Optimize approval ratio by conducting A/B testing on payment pages.

Deposit

Page 20: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

20

Withdrawal optimization

Enable, optimize and automate the withdrawal process.

Page 21: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

21

Withdrawal optimization

Withdrawal Request - Flow

Page 22: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

22

Withdrawal optimization

Back office

Deposit

VIA API – Merchants Back Office VIA SafeCharge Back Office

Page 23: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

23

Cross-Platform

Enable compatability across all platforms and OS.

Deposit

Page 24: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

The right payment partner = Higher conversions

24

Personalized

Cashier

Traffic

Management

Fraud

Prevention

Local

Payment

Methods

Smart

Settlement

Relations

With Multiple

Acquiring

Banks

Conversion

Increasing

Tools

24/7

Customer

Care

Page 25: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

QUESTIONS?

Page 26: OPTIMIZING THE PAYMENTS FUNNELevents.eventact.com/ivc/18363/SafeCharge Presentation at...The right payment partner = Higher conversions 24 Personalized Cashier Traffic Management Fraud

THANK YOU