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![Page 1: option - Utah Department of Healthhealth.utah.gov/prescription/pdf/education_pdf/Vanguard_Scripts_concepts.pdfClient: Prescription Pain Medication Management Title: “Poison Control](https://reader034.vdocuments.net/reader034/viewer/2022051920/600d188d3146c76b375a1072/html5/thumbnails/1.jpg)
Agency: VanguardMediaGroupClient: PrescriptionPainMedicationManagementTitle: “WhatPharmacistsSay/WhatPatientsHear”
POVfromacustomer’sperspective,asweseeapharmacistpatientlyexplainingtoacustomerhowtotaketheirpainmeds(“WhatPharmacistsSay,”).Thenfliptothesamescene,exceptthatallweheararethecustomer’sinternalthoughtsdrowningoutwhatthepharmacistissaying:“DidIremembertofeedthecat?”“Doesthatteethwhiteningstuffreallyworks?”“Iwonderiftheysellstampshere,”etc(“WhatPatientsHear”).AVOdiscussestheimpor-tanceoflisteningtoinstructionsandaskingquestions,andjustbecauseadrugisprescribeddoesn’tmeanitcan’thurtorevenkillyou.
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![Page 2: option - Utah Department of Healthhealth.utah.gov/prescription/pdf/education_pdf/Vanguard_Scripts_concepts.pdfClient: Prescription Pain Medication Management Title: “Poison Control](https://reader034.vdocuments.net/reader034/viewer/2022051920/600d188d3146c76b375a1072/html5/thumbnails/2.jpg)
Agency: VanguardMediaGroupClient: PrescriptionPainMedicationManagementTitle: “LongNap”
Weseeamanwhoappearstobeasleeponhissofa.Householdnoisesinthebackground-kidsplayingoutside,etc.AVOtalksabouthowhe’sfinallygettingtherestthathedeservesandhe’sfreeofpain.Unfortunatelyhewon’teverwake.Hedidn’tfollowdirectionsandtooktoomany,thinkingitwasnobigdeal.
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![Page 3: option - Utah Department of Healthhealth.utah.gov/prescription/pdf/education_pdf/Vanguard_Scripts_concepts.pdfClient: Prescription Pain Medication Management Title: “Poison Control](https://reader034.vdocuments.net/reader034/viewer/2022051920/600d188d3146c76b375a1072/html5/thumbnails/3.jpg)
Agency: VanguardMediaGroupClient: PrescriptionPainMedicationManagementTitle: “SurrealisticPharmacy”
ECUofpharmacist’shandscountingoutpillsontray,removingcontainersofpharmaceuticalsfromshelves,applyingpatientlabels,etc.Behindeachremovedobject,weseetypestatingafactoid:“___Utahnsdieeachyearduetoaccidentalpainmedicationoverdoses,”“Followdosageinstructionsexactly,”“Don’tsharemedications,”“Besuretothrowoutanyleftoverpainmedications,”and“Justbecausesomethingisprescribedforyoudoesn’tmeanitcan’thurtorevenkillyou.”
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![Page 4: option - Utah Department of Healthhealth.utah.gov/prescription/pdf/education_pdf/Vanguard_Scripts_concepts.pdfClient: Prescription Pain Medication Management Title: “Poison Control](https://reader034.vdocuments.net/reader034/viewer/2022051920/600d188d3146c76b375a1072/html5/thumbnails/4.jpg)
Agency: VanguardMediaGroupClient: PrescriptionPainMedicationManagementTitle: “PoisonControlCenter”
Womanisfranticallypacingbackandforthwhiletalkingonphone,sayingthingslike“No,Idon’tknowhowmanywereleftinthebottle.”“Aboutayearnow,forbackpain,”“No,thisisn’tasuicideattempt…hejusttookmorebecausethepainwasactingup,”“He’sjustreallydrowsy,andincoherent,”“Howsoonwilltheparamedicsgethere?”etc.AlternatewithRFtoprescriptionbottleinforegroundwhichhasthingssuperedonlabel.suchas“___Utahnsdieeachyearduetoaccidentalpainmedicationoverdoses,”“Don’tbeafraidtoaskyourpharmacistquestions,”“Followdosageinstructionsexactly,”“Don’tsharemedications,”“Besuretothrowoutanyleftoverpainmedications,”and“Justbecausesomethingisprescribedforyoudoesn’tmeanitcan’thurtorevenkillyou.”
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![Page 5: option - Utah Department of Healthhealth.utah.gov/prescription/pdf/education_pdf/Vanguard_Scripts_concepts.pdfClient: Prescription Pain Medication Management Title: “Poison Control](https://reader034.vdocuments.net/reader034/viewer/2022051920/600d188d3146c76b375a1072/html5/thumbnails/5.jpg)
Agency: VanguardMediaGroupClient: PrescriptionPainMedicationManagementTitle: “InternalDebate”
Womaninbedroomorbathroomholdingaprescriptioncontainerhavinganinternaldialoguewithherselfaboutwhetherornotitwouldbeokaytotakemorethantherecommendeddosage.Asweprominentlyhearthedrippingfaucetinthebackgroundandthetickingoftheclockonthewall,shelooksatthedosageinstructionsandupattheclock,sighs,repeatstheprocedureacoupleoftimes,thenplacesthebottlebackinthemedicinecabinetordrawer,whichopensandcloseswithaloudcreak.AVOtalksabout“__Utahnsdieeachyearduetoaccidentalpainmedicationoverdoses,”“Followdosageinstructionsexactly,”“Don’tsharemedications,”“Besuretothrowoutanyleftoverpainmedications,”and“Justbecauseadrugisprescribeddoesn’tmeanitcan’thurtorevenkillyou.”
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![Page 6: option - Utah Department of Healthhealth.utah.gov/prescription/pdf/education_pdf/Vanguard_Scripts_concepts.pdfClient: Prescription Pain Medication Management Title: “Poison Control](https://reader034.vdocuments.net/reader034/viewer/2022051920/600d188d3146c76b375a1072/html5/thumbnails/6.jpg)
Agency: VanguardMediaGroupClient: PrescriptionPainMedicationManagementTitle: “FollowingInstructions”
Guyisassemblingsomethingthatcameknockeddown.He’sclearlyhavingsomedifficultyfollowingtheinstructionsheetprovided,evenholdingitupsidedownandsidewaystryingtofigureitout.HediscoversheneedsaPhilipsscrewdriverinsteadofaregularone,etc.Hetalkstohimself,scratcheshishead,etc.Allthisaggravateshisarthritisorbackpain,sohegetsuptotakehispainmeds,readingthelabelandscrupulouslyfollowingtheinstructions.AVOtalksabouthowotherinstructionsinlifemaynotalwaysbeclear,butthoseonpainmedsare,andarethereforareason.
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![Page 7: option - Utah Department of Healthhealth.utah.gov/prescription/pdf/education_pdf/Vanguard_Scripts_concepts.pdfClient: Prescription Pain Medication Management Title: “Poison Control](https://reader034.vdocuments.net/reader034/viewer/2022051920/600d188d3146c76b375a1072/html5/thumbnails/7.jpg)
Agency: VanguardMediaGroupClient: PrescriptionPainMedicationManagementTitle: “PearlyGates”
Comiclookataguywho’sclearlyquitesurprisedtofindhimselfintheafterlifeafteraccidentallyODingonpainmeds.Guyevenmentionsthathecan’tpossiblybedead...“hehasagolfgamescheduledforthefollowingSaturday.Angelreassureshimthathecanstillmakeit…inspirit.”AVOdiscusseshowmanyUtahnsdothiseachyear,andwhydosinginstructionsmustbefollowedexplicitly.
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