optivity telephony manager release 2.0
DESCRIPTION
Optivity Telephony Manager Release 2.0. Client. Baystack. Client. Succession CSE 1000. OTM Server. Passport. NMS Server. Meridian 1. PSTN. MAN. OTM Architecture. Client-server architecture; two kinds of clients OTM server (client server configuration) Windows 2000 Server - PowerPoint PPT PresentationTRANSCRIPT
Optivity Telephony Manager Release 2.0
Optivity Telephony Manager 2.0- 2
OTM Architecture• Client-server architecture; two kinds of clients
– OTM server (client server configuration)» Windows 2000 Server» Windows NT Server 4.0
– Windows client or standalone configuration» Windows 2000 Professional» Windows NT 4.0 Workstation» Windows 95 / 98
– Web browser client» Netscape Navigator or Microsoft Internet Explorer
MANPSTN
OTM Server
Meridian 1
Passport
Baystack
NMS Server
Client
ClientSuccession CSE 1000
Optivity Telephony Manager 2.0- 3
Optivity NMSHP Openview
Remote Management
Monitor NetworkHealth
Integrated Management Solutions
i2004
Meridian 1 EnterpriseLAN/WAN
CallPilot
Symposium
IP Gateways
Traditional& VoIP Management
Single ManagementAccess Point
Optivity Telephony Manager
Succession CSE 1000
Optivity Telephony Manager 2.0- 4
Management Server• Single point of connectivity when utilized as a terminal server• Reduces the number of access points• Provides alarm collection & processing
for multiple telephony devices
Serial
Windows
Web
Optivity TelephonyManager
X11 Core
CSE 1000 Core
Meridian Mail
BCM
MDECT
MIxx Portfolio
Symposium
Call Pilot
CSE Element Manager
IP Gateways
Optivity Telephony Manager 2.0- 5
OTM Network View
CSE Element Manager
OTM System Window
OTM provides an organized network view of sites, systems, and management access points
Optivity Telephony Manager 2.0- 6
Windows Features
• Navigator
• Station Administration
• Call Tracking
• Traffic Analysis
• Maintenance Windows
• Alarm Management
• LDAP Synchronization
• ESN Analysis
• Telecom Billing System
Optivity Telephony Manager 2.0- 7
Web Features• Web Navigator
• Web Alarm Browser
• Web Maintenance Pages
• Web Station Administration – View stations
– Apply changes to keys
– Online help & documentation
• Virtual System Terminal
• Web Billing Reports
Optivity Telephony Manager 2.0- 8
• Windows Station Administration
– General station information
– Customized reporting and graphical representation
– Station adds, moves, changes
– Set up and configure sets
– Station courtesy change
• Web Station Administration– View station configuration and
make changes to features or keys
– Changes can be scheduled
– Station courtesy change
– End users can also be given permissions to view, access online help or make changes to their own sets
Station Administration
Optivity Telephony Manager 2.0- 9
• Web based help files
• Can be customized by administrator
• Examples of customization:– Add link to system speed call
numbers
– Document access codes
– Provide phone number of system administrator
Sample Help File
Optivity Telephony Manager 2.0- 10
Traffic Analysis
• Collects traffic from Meridian 1 and Succession CSE 1000
• Maintains a database of collected traffic data
• Traffic collection using DBA or an external buffer box
• Traffic collection can be scheduled
• Many pre-defined reporting options
• “What if?” scenarios
Optivity Telephony Manager 2.0- 11
Call Tracking
• Call monitoring and detection of toll fraud
• Graphical trending and call pattern analysis
• Real-time monitoring of individual extensions
• Alarm notification
Optivity Telephony Manager 2.0- 12
Alarm Management
• View alarms via the OTM web browser or windows client
• Alarms received from Meridian, Succession CSE 1000, ITG, Call Pilot, Symposium Call Center Server (SCCS), Meridian Mail
• Notification provided via email, pagers or fax
• Trap forwarding to NMS or HP OpenView for voice/data network management
Optivity Telephony Manager 2.0- 13
Alarm Notification
OTM Server
OptivityNMS
Alarm Manager
AlarmNotification
Text Handler
PC Log
AlarmLog
File
PCEvents
SNMP Traps
ITG Cards
Meridian 1 Meridian 1
Etc.
SNMP Traps Over ELAN
Serial
Maint TTY
Pager, email, fax notificationAlarm Notification Conditions Definable via scripting utility.Example script and scripting
Wizard are available.
Serial to SNMP
Conversion via
Scripting utility
AlarmBrowser
Optivity Telephony Manager 2.0- 14
Integration
• Support for Optivity Network Management System (NMS)– Telephony folder and icon in Optivity NMS InfoCenter
– Management via Web-based functionality
– Server co-residency on Windows NT
– Alarm integration and correlation
• Support for HP OpenView Network Node Manager (NNM)– OTM alarm forwarding
– Access from NNM to OTM web pages
– Requires NNM release 6.x running on a Windows NT platform
– NNM and OTM are NOT supported on the same PC
– Requires OTM premium package for Alarm Notification
Optivity Telephony Manager 2.0- 15
ESN Analysis Tool• Data retrieval
• Data installation
• Data modification
• Data reporting
• Data export
• ESN global change
• Digit Manipulation Index (DMI)
• Free Special Number Screening Index (FSNI)
• Incoming Trunk Exclusion Indexes (ITEI)
• Route List Index (RLI)
Optivity Telephony Manager 2.0- 16
MAT Databases
Web Browser
Help Desk, Service Order
System(s)
LDAPDirectory
Server
M1 PBXsIP Backbone
IP Backbone
Optivity Telephony Mgr Gateway
OTM Services
OTM Clients
Web Browser
HR System
Inventory SystemWeb Based and
WindowsApplications
LDAP Client
Interface
LDAP Synchronization
Optivity Telephony Manager 2.0- 17
• Eliminate redundant tasks– Common data is shared between
OTM & the LDAP server
• Improve accuracy– Incorrect shared data only needs to
be corrected in one system vs. many
• Faster adds, moves and changes– Common data does not have to be
re-entered when setting up a station in OTM
• Save time!– Fewer people entering the same
data multiple times
LDAP Synchronization
Optivity Telephony Manager 2.0- 18
Telecom Billing System
• Comprehensive call accounting application
• Easy to use interface
• Over 50 pre-defined reporting options
• Filtering capability
• Alternate currencies
• Collect Call Data Records (CDR) real-time or buffered
Optivity Telephony Manager 2.0- 19
OTM Billing Packages
Billing EnhancedIncludes all of the functionality of Billing General…..plus…..• Web Billing Reports• General Cost Allocation System• Consolidated Reporting System• Consolidated Call Costing Reports
Telecom Billing System• Billing General• Billing Enhanced
Billing General• Complete call costing & billing • Over 50 pre-defined reports• Multiple costing scenarios• Data is shared with station administration
Optivity Telephony Manager 2.0- 20
OTM Billing Enhanced
• Web Billing Reports– 15 pre-defined reports – User access to web reports can be defined
• General Cost Allocation System (GCAS)
– Allows costed data (cellular calls, calling card calls, etc.) to be imported or manually entered into the Telecom Billing System
• Consolidated Reporting System (CRS)
– Consolidates data from GCAS and TBS for reporting
• Consolidated Call Costing Reports (CCCR)
– Collect and cost CDR for each system– Generate consolidated reports across
multiple systems
Optivity Telephony Manager 2.0- 21
GENERAL PACKAGECommon ServicesScheduler; Version Control; Windows Navigator; Site Assignment; Import/Export; Watchdog; Database Compact and Repair; Web Navigator; PDT Password; SIPE Support Fault ManagementAlarm Capturing and Logging; PC Event Log and Viewer, Alarm Viewer (Windows); Alarm Banner (Web)
Configuration ManagementSystem Window; List Manager; Directory Editor; Station Administration; Web Station Administration; ITG Configuration; IP services; DBA Database Backup and Restore for X11 database
Accounting ManagementUnparsed DBA CDR & DBA Traffic
Security ManagementOTM User Admin; Standard WinNT Security; Web Station Access; Group Set-up
System AccessWindows System Terminal; Web Virtual Systems Terminal
ApplicationsM3900 Corporate Directory; Directory Reporting; Optivity NMS & HPOV integration
ENHANCED PACKAGE
Includes all General Package Functionality
PLUS...
Common ServicesWeb Station (End-user read only)
Fault ManagementWeb Alarm Browser
Configuration ManagementMaintenance Windows;Web Maintenance Pages; Inventory Management
Performance ManagementTraffic Analysis
PREMIUM PACKAGE
Includes all Enhanced Package Functionality
PLUS...
Fault ManagementAlarm Notification
Configuration ManagementESN Analysis; Web Station (end-user read-write)
ApplicationsLDAP Synchronization
UNBUNDLEDAccounting ManagementTelecom Billing System(includes Call Tracking)• Billing General • Billing Enhanced (Web reports, GCAS, CRS & CCCR)System AccessAccess Server
Optivity Telephony Manager 2.0- 31
Summary• Simplified management of
traditional and VoIP networks
• End-user self management
• Single access point for multiple devices
• Security solution for usage abuse and toll fraud detection
• Consolidated view of network elements
• Unified alarm management
• Management solution for distributed networks
• Powerful reporting capabilities
• Scalable solution
Optivity Telephony Manager 2.0- 32
2.01 Localisation Program
• Localise OTM 2.0 Windows features into French and German• OTM Windows Navigator Screens• OTM Windows Applications – e.g. Station Admin, TBS, ESN Analysis etc.• Windows Help
• Localise OTM 2.0 Web features into French and German• OTM Administrator Web Screens• OTM End User Web Screens • OTM Web Help (Administrator & End User)
• Installation parts of Server & Client software not Localised• No new OTM functionality introduced with 2.01
• Beta Trials Begin Wk IV Jan; GA Wk I April
Optivity Telephony Manager 2.0- 33
OTM 2.1 Feature Summary• Rls 26 Concurrency - OTM will support the functionality introduced with this program
• USB Dongle support
• Improved License/TN reporting (used sets report)
• Support for English MS Windows XP Professional - dropping support for Windows 98 and Windows NT Workstation
• CDR Limits to be incresed on TBS (4 times current limit)
• Bug Fixes
Optivity Telephony Manager 2.0- 34
Optivity Telephony Manager 2.0- 35
Back-up Slides
Optivity Telephony Manager 2.0- 36
Fixed Software Limits
• DBA connection maximum of 256 M1’s
• Corporate directory limit of 20 organizational levels
• Maximum of 2.5 million call records per costing configuration
• Circular alarm queue can hold 1,360 traps
No other fixed limits
Optivity Telephony Manager 2.0- 37
• Full functionality with WinNT or 2000 Server– Two NIC cards
- one to Embedded LAN (Meridian 1 LAN)- one to Customer LAN
Network
E-LAN
C-LAN
OTM server
M1
End-user and
OTM client PC’s
Win or Web client
access
Optivity Telephony Manager 2.0- 38
OTM 1.1 Training• #H316 OTM Overview - VHS and Guide
• # 316 OTM Fundamentals - CD-ROM
• # 317 OTM Basic Functionality and Web Services
• # 318 OTM Telecom Billing Services
• # 319 OTM Installation and Troubleshooting
• Other required skill sets – Windows NT, Windows 2000 (require intermediate/advanced skill level)
– PC Hardware
– Internet Browsers
– Network Management
– Data Communications and LAN Skills
– TCP/IP Networking
Optivity Telephony Manager 2.0- 39
OTM Optivity Telephony Manager for Meridian 1
MAT Meridian Administration Tools
IP Internet Protocol
LAN Local Area Network
Mbps Megabits per second
LDAP Lightweight Directory Access Protocol
CLI Command Line Interface
RAS Remote Access Service
PBX Private Branch EXchange
CDR Call Data/ Detail Record
DBA Data Buffering and Access
ESN Electronic Switched Network
PSTN Public Switched Telephone Network
NMS Network Management System
TTY Teletype (Command Line Interface)
NDS Novell Directory Services
TBS Telecom Billing System
Glossary