opuc covid-19 stakeholder survey results...stakeholder survey results what duration should time...
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![Page 1: OPUC COVID-19 Stakeholder Survey Results...Stakeholder Survey Results What duration should Time Payment Agreements (TPA) be set at? 2 How many times should a customer be able to break](https://reader035.vdocuments.net/reader035/viewer/2022071111/5fe6397a53be307e6f699121/html5/thumbnails/1.jpg)
OPUC COVID-19 Stakeholder Survey Results
![Page 2: OPUC COVID-19 Stakeholder Survey Results...Stakeholder Survey Results What duration should Time Payment Agreements (TPA) be set at? 2 How many times should a customer be able to break](https://reader035.vdocuments.net/reader035/viewer/2022071111/5fe6397a53be307e6f699121/html5/thumbnails/2.jpg)
What duration should Time Payment Agreements (TPA) be set at?
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![Page 3: OPUC COVID-19 Stakeholder Survey Results...Stakeholder Survey Results What duration should Time Payment Agreements (TPA) be set at? 2 How many times should a customer be able to break](https://reader035.vdocuments.net/reader035/viewer/2022071111/5fe6397a53be307e6f699121/html5/thumbnails/3.jpg)
How many times should a customer be able to break a TPA and renegotiate a TPA before the utility can start to disconnect?
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![Page 4: OPUC COVID-19 Stakeholder Survey Results...Stakeholder Survey Results What duration should Time Payment Agreements (TPA) be set at? 2 How many times should a customer be able to break](https://reader035.vdocuments.net/reader035/viewer/2022071111/5fe6397a53be307e6f699121/html5/thumbnails/4.jpg)
Should utilities open equal payment plans to customers that currently have outstanding balances?
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![Page 5: OPUC COVID-19 Stakeholder Survey Results...Stakeholder Survey Results What duration should Time Payment Agreements (TPA) be set at? 2 How many times should a customer be able to break](https://reader035.vdocuments.net/reader035/viewer/2022071111/5fe6397a53be307e6f699121/html5/thumbnails/5.jpg)
Should utilities establish a deferred payment plan for customers in arrears that pushes payments out to allow a customer who has a reasonable expectation of being able to provide payment in full by a certain date in the future?
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![Page 6: OPUC COVID-19 Stakeholder Survey Results...Stakeholder Survey Results What duration should Time Payment Agreements (TPA) be set at? 2 How many times should a customer be able to break](https://reader035.vdocuments.net/reader035/viewer/2022071111/5fe6397a53be307e6f699121/html5/thumbnails/6.jpg)
How long should repayment of the debt be delayed before the customer must begin to make payments on it?
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![Page 7: OPUC COVID-19 Stakeholder Survey Results...Stakeholder Survey Results What duration should Time Payment Agreements (TPA) be set at? 2 How many times should a customer be able to break](https://reader035.vdocuments.net/reader035/viewer/2022071111/5fe6397a53be307e6f699121/html5/thumbnails/7.jpg)
Concerning a deferred payment plan, how many months should a customer be allowed to fully satisfy (amortize) the debt?
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![Page 8: OPUC COVID-19 Stakeholder Survey Results...Stakeholder Survey Results What duration should Time Payment Agreements (TPA) be set at? 2 How many times should a customer be able to break](https://reader035.vdocuments.net/reader035/viewer/2022071111/5fe6397a53be307e6f699121/html5/thumbnails/8.jpg)
Should interest be applied to deferred payment programs?
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Should utilities put in place a tariff that allows some level of debt forgiveness if customers maintain current monthly payments?
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![Page 10: OPUC COVID-19 Stakeholder Survey Results...Stakeholder Survey Results What duration should Time Payment Agreements (TPA) be set at? 2 How many times should a customer be able to break](https://reader035.vdocuments.net/reader035/viewer/2022071111/5fe6397a53be307e6f699121/html5/thumbnails/10.jpg)
Considering such a tariff that allows some level of debt forgiveness, what duration of current payments should a customer be required to make to remain eligible for debt forgiveness?
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![Page 11: OPUC COVID-19 Stakeholder Survey Results...Stakeholder Survey Results What duration should Time Payment Agreements (TPA) be set at? 2 How many times should a customer be able to break](https://reader035.vdocuments.net/reader035/viewer/2022071111/5fe6397a53be307e6f699121/html5/thumbnails/11.jpg)
If utilities were to put in place a tariff that allows some level of debt forgiveness, what maximum level of debt should be forgiven?
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![Page 12: OPUC COVID-19 Stakeholder Survey Results...Stakeholder Survey Results What duration should Time Payment Agreements (TPA) be set at? 2 How many times should a customer be able to break](https://reader035.vdocuments.net/reader035/viewer/2022071111/5fe6397a53be307e6f699121/html5/thumbnails/12.jpg)
If utilities were to put in place a tariff that allows some level of debt forgiveness, what customers should be eligible for some level of debt forgiveness?
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![Page 13: OPUC COVID-19 Stakeholder Survey Results...Stakeholder Survey Results What duration should Time Payment Agreements (TPA) be set at? 2 How many times should a customer be able to break](https://reader035.vdocuments.net/reader035/viewer/2022071111/5fe6397a53be307e6f699121/html5/thumbnails/13.jpg)
If utilities were to put in place a tariff that allows some level of debt forgiveness, how many times should a customer be allowed to miss a monthly payment before losing the benefit of debt forgiveness?
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![Page 14: OPUC COVID-19 Stakeholder Survey Results...Stakeholder Survey Results What duration should Time Payment Agreements (TPA) be set at? 2 How many times should a customer be able to break](https://reader035.vdocuments.net/reader035/viewer/2022071111/5fe6397a53be307e6f699121/html5/thumbnails/14.jpg)
How should utilities be able to recover bad debt beyond what was included in its last General Rate Case? *
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*Respondents could select multiple answers, therefore total responses surpass 70
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OAR 860-021-0405 requires utilities to attempt to contact a customer in person or via phone the day the energy utility expects to disconnect service (3 days if remote d/c capability). Should the utility be required to make additional contacts prior to disconnection?
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![Page 16: OPUC COVID-19 Stakeholder Survey Results...Stakeholder Survey Results What duration should Time Payment Agreements (TPA) be set at? 2 How many times should a customer be able to break](https://reader035.vdocuments.net/reader035/viewer/2022071111/5fe6397a53be307e6f699121/html5/thumbnails/16.jpg)
What additional steps should utilities take prior to disconnection?*
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*Respondents could select multiple answers, therefore total responses surpass 70
![Page 17: OPUC COVID-19 Stakeholder Survey Results...Stakeholder Survey Results What duration should Time Payment Agreements (TPA) be set at? 2 How many times should a customer be able to break](https://reader035.vdocuments.net/reader035/viewer/2022071111/5fe6397a53be307e6f699121/html5/thumbnails/17.jpg)
Should utilities be required to take payments at the door?
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Should utilities permanently suspend late payment fees, interest, and bank-card payment fees to customers certified as low income by Community Action agencies?
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Should Natural Gas Companies’ Public Purpose Charge (PPC) be increased to allow more funding for low income programs?
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What percent should the PPC be increased to?
![Page 21: OPUC COVID-19 Stakeholder Survey Results...Stakeholder Survey Results What duration should Time Payment Agreements (TPA) be set at? 2 How many times should a customer be able to break](https://reader035.vdocuments.net/reader035/viewer/2022071111/5fe6397a53be307e6f699121/html5/thumbnails/21.jpg)
Should the Commission relax certain cost effectiveness tests to allow the Energy Trust to invest more heavily in low-income weatherization and other energy efficiency initiatives such as ductless heat pumps beyond what is cost-effective?
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Yes No Unsure Other No Response
![Page 22: OPUC COVID-19 Stakeholder Survey Results...Stakeholder Survey Results What duration should Time Payment Agreements (TPA) be set at? 2 How many times should a customer be able to break](https://reader035.vdocuments.net/reader035/viewer/2022071111/5fe6397a53be307e6f699121/html5/thumbnails/22.jpg)
What enhanced reporting should the utilities be providing to the Commission and stakeholders above the current disconnect reports?*
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*Respondents could select multiple answers, therefore total responses surpass 70
![Page 23: OPUC COVID-19 Stakeholder Survey Results...Stakeholder Survey Results What duration should Time Payment Agreements (TPA) be set at? 2 How many times should a customer be able to break](https://reader035.vdocuments.net/reader035/viewer/2022071111/5fe6397a53be307e6f699121/html5/thumbnails/23.jpg)
When should the disconnection process be started (including all notifications)? *
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*Respondents could select multiple answers, therefore total responses surpass 70
![Page 24: OPUC COVID-19 Stakeholder Survey Results...Stakeholder Survey Results What duration should Time Payment Agreements (TPA) be set at? 2 How many times should a customer be able to break](https://reader035.vdocuments.net/reader035/viewer/2022071111/5fe6397a53be307e6f699121/html5/thumbnails/24.jpg)
If a utility resumes disconnections, and a county subsequently reverts to an earlier Phase, should disconnects in that county be suspended again?
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In response to COVID-19, other businesses are suspending late fees, collection activities, evictions, etc. (e.g. credit card and mortgage companies). Which of the following statements do you feel is most accurate?
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In relation to the previous questions, which statement do you feel best captures your values?
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In relation to the previous question, are you in favor of any of the following?
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