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Managing Change in a Rapidly Changing World

SIFM Conference 2019

September 16, 2019

© 2019 Grant Thornton LLP | All rights reserved | U.S. member firm of Grant Thornton International Ltd

With You Today

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Principal, Business Change EnablementT: 215.531.8783E: [email protected]

Joy TaylorPrincipal, Business Change EnablementT: 215.701.8899E: [email protected]

Jennifer Morelli


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You Are Not Alone

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44% of strategic

initiatives fail to meet their goals1

$122MIs wasted for every $1B invested in the US due to

lacking project performance2

51% of strategic initatives fail due to leadership buy-in and support 3

Source: 1. [2014] PMI. Enabling Org. change through strategic initiatives2. [2016] PMI. The high cost of low performance3. [2013] The Economist. Why good strategies fail


Trends

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Moving to the CloudA complete change of mindset

BlockchainConfusion and fear

Managing talent with robotics and artificial intelligenceFear and fear

Modern and faster product developmentRegulatory big brother, speed to market

Merger & AcquisitionPost deal integration focus

Regulatory ChangesCompliance and responsiveness

Cyber RiskGlobal oversight and growth potential

Two Truths and a Lie…Game time!


Two Truths and a Lie…

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Merger & Acquisition

Story #1

System Implementation

Story #2

Cyber Risk

Story #3


Two Truths and a Lie…

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Merger & Acquisition

Story #1

System Implementation

Story #2

Cyber Risk

Story #3


Grant Thornton: Who We AreGrant Thornton LLP is the U.S. member firm of Grant Thornton International (GTIL), a leading global organization of member firms providing audit, tax and advisory services for more than 90 years.

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Thriving since 1924, our U.S. firm serves the companies of tomorrow, the ones that require nimble partners who deliver at the pace of growth and change. • 42% Fortune 100 companies served• 36% Fortune 500 companies served• 35% Fortune 1000 companies

served• Top 5 auditor of Russell 2000

companies• 20% revenue growth with Russell

2000 clients• 23% average relationship size

growth with Russell 2000• Top 5 firm for IPOs (2010 – present)

Services U.S. Clients Scope

58offices

$1.87bnin revenue (5% growth over prior year)

8,556people, including 623 partners

Domestic

135+countries and growing

745offices and growing

52,500+people and growing

Global


Business Change Enablement (BCE)

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• Process mapping / BPR• Six sigma / Lean process• BPM tools implementation• “Ways of Working” (WOW’s) &

engagement• COE / COP

Business Process

• Executive alignment• Change management• Communications• Organizational readiness• Education and training• Business case development

Change Management & Communication

• Program leadership• Portfolio rationalization• Project management• Project jump start• Quality assurance• Governance structures• KPI identification

Program Excellence

• Life Sciences / Healthcare

• Financial Services• Higher Education

• Cloud ERP Implementation• Merger Integration /

Divestiture• Business Process &

Outsourcing

• Supply Chain• Human Capital Management• Finance

Focus Industries Solution Partnerships Process Domain Partnerships

Visioning and Alignment

Enablement and GovernanceExecution AdoptionValue Realization

Change Management


Change Management

The process, tools and techniques to manage the people side of change to achieve a required business outcome.

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An Analogy

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Grant Thornton's OCM Framework

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Our framework offers a full suite of services that can be tailored to fit your needs. By collaborating with you, we will determine the right mix and depth of activities to best serve you.

Enable – Create awareness, understanding and ultimately acceptance

Adopt – Actively engage stakeholders and create an environment to drive the commitment necessary to change

Sustain – Institutionalize change by reinforcing through measurement and feedback that rewards behavior and confirms adoption

Program Management


Program Management

Program management is the organized supervision of different, but related

projects. Grouping these projects together ensures alignment and shared outcomes

for the whole "program".

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Initiative Leadership

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Our Portfolio, Program and Project Execution (P3) resources partner with our clients to provide structured governanceand program / project leadership leveraging our in-depth knowledge and experience along with a third party perspective to influence the decisions you need to make.

Establish the right resource and accountability structure to support execution and benefits realization

Outline and reinforce a continuous set of interrelated processes that support decision making and balancing related to the content of the portfolio/program/project

Optimize the utilization of resources among projects and reduce constraints to increase performance


Example #1 Example #2

It's Not One Size Fits All

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Exec. SMEsExec. Committee

Sponsor

ePMO

Programs

COE

etc…

Projects

Projects

Stru

ctur

e

ePMO

GT ePMO, program or project leaderGT OCM leaderKEY:


Why do it?A holistic approach to change management and project management increases speed to adoption, value realization and minimizes disruption.

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Integration allows for focus towards a singular objective, improving the

performance of the organization by

successfully implementing a change

that delivers the intended results and

outcomes.

Shared Objective

Integration offers opportunity to mitigate

risks, address anticipated obstacles and build commitment for

change.

Coordination

Technical and people integration allow

employees to embrace the change and

produce the right outcomes for the project.

Sequencing & Alignment

Integration improves the flow of information as

well as the accuracy and efficiency of messages.

Exchange of Information

Touchdown!


Contact Us to Help You Prepare for Success

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Principal, Business Change EnablementT: 215.531.8783E: [email protected]

Joy TaylorPrincipal, Business Change EnablementT: 215.701.8899E: [email protected]

Jennifer Morelli

or text gthornton712 to 22333 - sifm...of strategic initiatives fail to meet their goals. 1 $ 122m....

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