Oracle 1Z0-1064-21

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1Z0-1064-21 Certification Detail

Exam Code 1Z0-1064-21

Full Exam Name Oracle B2B Service 2021 Implementation Essentials

Number of

Questions

58

Practice Exams 1Z0-1064-21 Online Practice Exam

Passing Score 62%

Time Limit 90 minutes

Recommended

Training

Oracle B2B Service 2021 Certified Implementation Specialist

Oracle CX Sales and B2B Service Learning Subscription

Syllabus Topics for Oracle 1Z0-1064-21 Exam

Topic Name

Initial Setup Service Request (SR) Management

Entitlements Knowledge Management (KM)

Digital Customer Service (DCS) Omnichannel Communications

Productivity Features Advanced Configuration, Integration and

Analytics

Oracle 1Z0-1064-21

Exam Questions

?

01. Identify two correct options about Application Composer, as the

primary web-based tool within Engagement Cloud used to modify standard

and custom objects.

Option

a) It allows edits to Dashboard pages.

b) It requires proper permissions to use the tool and additional permissions

to edit the desired object.

c) It includes a preview option for all standard and custom object pages.

d) It requires the use of a sandbox to modify the fields associated with

standard and custom objects.

ANSWER

d) It requires the use of a sandbox to

modify the fields associated with

standard and custom objects.

02. Which statement is correct when describing the process of adding

assignment rules from Service Setup?

Option

a) Use the "Manage Service Assignment Rules" task, access the appropriate rules

sets, create new rule(s), add conditions and actions, save and publish.

b) Use the "Manage Service Request Assignment Object" task, access the applicable

service requests, create and apply new rule set(s) to the service requests, add

conditions and actions, save and close.

c) Use the "Manage Service Request Assignment Object" task, access and lock the

appropriate objects, create new rule set(s), add conditions and actions, save and

publish.

d) Use the "Manage Service Assignment Rules" task, access and lock the

appropriate rules sets, create new rule(s), add conditions and actions, save and

close.

ANSWER

b) Use the "Manage Service Request

Assignment Object" task, access the

applicable service requests, create and apply

new rule set(s) to the service requests, add

conditions and actions, save and close.

03. To create a service request, you log in to Engagement Cloud, navigate

to service > Service Request and then click “Create Service Request”.

Which set of field must be completed to save the service request (assume

as-delivered field properties have not been changed)?

Option

a) Title, Status

b) Title

c) Title, Category, Severity, Status

d) Title, Status, Problem Description

e) Title, Category, Severity

ANSWER

c) Title, Category, Severity,

Status

04. For which two groups of functions can keyboard shortcuts be set?

Option

a) Button Access Keys

b) Personal Activity Functions

c) Administrator (that is, "Power") Commands

d) Action Commands

ANSWER

c) Administrator (that is, "Power")

Commands

d) Action Commands

05. A service agent can create tasks from different system areas. Identify

three modules where a service agent can create and associate tasks.

Option

a) Contacts

b) Service requests

c) Sales opportunities

d) Notes

e) Social network

ANSWER

b) Service requests

c) Sales opportunities

e) Social network

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