ORACLE CUSTOMER EXPERIENCE SOLUTION FOR AIRLINES

Oracle Customer Experience Solution for AirlinesToday’s travelers seek personalized, connected, consistent travel experiences at every touch point. They want to be recognized for their business and loyalty. Great customer experiences require deep customer insights, customer-centric personnel, processes, and solutions. Oracle’s complete integrated cloud solutions help you deliver great personalized customer experiences while driving brand advocacy and revenue growth.

Oracle Customer Experience Solution for Airlines helps you gain deep customer insights, engage customers and build loyalty.

RETAINEnhance customer loyalty through recognition and rewards with Oracle’s industry-leading enterprise loyalty management solution.

ENGAGEDrive connected, personalized interactions on social, mobile, and other channels with Oracle customer engagement solutions delivered through the cloud.

LEARNEmpower employees with actionable customer insights leveraging Oracle Big Data and Passenger Data Management solutions.

CustomerDataManagement

CENTRALIZED CUSTOMER REPOSITORY

Cloud Era’s Distribution Including Apache Hadoop 4 Oracle R DistributionOracle NoSQL Database Community Edition

Oracle Airline Data ModelData MiningPre-built Analytics

ORACLE BIG DATA APPLIANCE ORACLE EXADATA GDSPSSLoyaltyUnstructured Data

Customer Hub

Customer Engagement

Shopping Experience

ServiceExperience

Pre-Flight Experience

Social Experience

BuyingExperience

SearchExperience

In-FlightExperience

Mobile Experience

Customer LifecycleManagement

LoyaltyAnalytics

Marketing LoyaltyManagement

Sales Contact Center

Service

SHOP PRE-FLIGHT POST-FLIGHTBUY IN-FLIGHT DELIGHT

SOCIAL MOBILE ONLINE TRAVEL AGENCIES CALL CENTER RESERVATIONS

SOA / ESB / MIDDLEWARE

Leading Asian airline centralizes all customer data with Oracle’s Passenger Data Management solution and Oracle Airline Data Model to deliver better customer experiences and increase revenues.

Leading value-based airline transforms loyalty program driving enterprise growth and revenues.

• $300M in incremental revenues and 20% growth in membership in the first year

Leading North American airline improves marketing ROI with customer analytics and marketing automation.

• 65% higher open rates for email marketing and 5.8X higher revenue per email

For more information about Oracle (NYSE:ORCL), visit www.oracle.com

Oracle has extensive experience in the air transport industry providing software technology and hardware solutions to over 70% of the world’s leading airlines. Oracle engineers hardware and software to work together in the cloud and in your data center.