Oracle Identity ManagerConnector Guide for ServiceNow

Release 11.1.1

E73592-01

September 2016

Oracle Identity Manager Connector Guide for ServiceNow, Release 11.1.1

E73592-01

Copyright 2016, Oracle and/or its affiliates. All rights reserved.

Primary Authors: Mahesh Nagaraj, Alankrita Prakash

Contributors: Shahabas S, Saurabh Chhajed

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Contents

Preface ................................................................................................................................................................ xi

Audience ....................................................................................................................................................... xi

Documentation Accessibility ..................................................................................................................... xi

Related Documents...................................................................................................................................... xi

Conventions.................................................................................................................................................. xi

Whats New in Oracle Identity Manager Connector for ServiceNow? .............................. xiii

Software Updates....................................................................................................................................... xiii

Documentation-Specific Updates ............................................................................................................ xiii

1 About the ServiceNow Connector

1.1 Introduction to ServiceNow Connector ....................................................................................... 1-1

1.2 Certified Components for ServiceNow Connector..................................................................... 1-2

1.3 Certified Languages for the ServiceNow Connector.................................................................. 1-2

1.4 Architecture of the ServiceNow Connector ................................................................................. 1-3

1.5 Use Cases Supported by the ServiceNow Connector................................................................. 1-5

1.6 Features of the ServiceNow Connector ........................................................................................ 1-6

1.6.1 Full Reconciliation................................................................................................................ 1-6

1.6.2 Support for the Connector Server ...................................................................................... 1-7

1.6.3 Limited (Filtered) Reconciliation ....................................................................................... 1-7

1.6.4 Transformation and Validation of Account Data ............................................................ 1-7

1.7 Lookup Definitions Used During Connector Operations.......................................................... 1-7

1.7.1 Lookup Definitions Synchronized with the Target System ........................................... 1-8

1.7.2 Predefined Lookup Definitions.......................................................................................... 1-9

1.8 Connector Objects Used During Target Resource Reconciliation .......................................... 1-17

1.8.1 User Fields for Target Resource Reconciliation ............................................................ 1-18

1.8.2 Reconciliation Rule for User Target Resource Reconciliation ..................................... 1-19

1.8.3 Reconciliation Action Rules for Target Resource Reconciliation ................................ 1-20

1.9 Connector Objects Used During Provisioning .......................................................................... 1-21

1.9.1 Provisioning Functions...................................................................................................... 1-21

1.9.2 User Fields for Provisioning ............................................................................................. 1-22

1.10 Roadmap for Deploying and Using the Connector ................................................................ 1-23

iii

2 Deploying the ServiceNow Connector

2.1 Preinstallation................................................................................................................................... 2-1

2.2 Installation ........................................................................................................................................ 2-2

2.2.1 Understanding Installation of the ServiceNow Connector ............................................ 2-2

2.2.2 Running the Connector Installer ........................................................................................ 2-2

2.2.3 Configuring the IT Resource for the Target System........................................................ 2-4

2.3 Postinstallation................................................................................................................................. 2-6

2.3.1 Configuring Oracle Identity Manager............................................................................... 2-6

2.3.2 Localizing Field Labels in UI Forms.................................................................................. 2-8

2.3.3 Clearing Content Related to Connector Resource Bundles from the Server Cache . 2-10

2.3.4 Managing Logging for the ServiceNow Connector ...................................................... 2-10

2.3.5 Configuring SSL for ServiceNow..................................................................................... 2-13

3 Using the ServiceNow Connector

3.1 Scheduled Job for Lookup Field Synchronization ...................................................................... 3-1

3.2 Configuring Reconciliation for ServiceNow Connector ............................................................ 3-2

3.2.1 Full Reconciliation................................................................................................................ 3-3

3.2.2 Limited (Filtered) Reconciliation .......................................................................