oracle social engagement and monitoring roadmap sep-2013

7/27/2019 Oracle Social Engagement and Monitoring Roadmap Sep-2013

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Safe Harbor Statement

The following is intended to outline our general pdirection. It is intended for information purposes o

may not be incorporated into any contract. It is no

commitment to deliver any material, code, or func

and should not be relied upon in making purchas

decisions. The development, release, and timing

features or functionality described for Oracles prremains at the sole discretion of Oracle.


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Social Relationship Management

Social Engagement and Monitoring Roadmap

update for September 2013

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Social Engagement and Monitoring

Understand whayour customers Engage with you

across channels

Auto-categorize take action for apbusiness functio


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Social Engagement and Monitoring RH12013 H22013

Q1CY'13 (Launched) Q2CY'13 (Launched) R1

Enhance Best-of-Breed Social CapabilitiesEnhanced UXSelf-service topic creation and

dashboardDynamic theme analysisChart export

Usage trackingEnhanced Engage rules

Custom Indicators createdby Service

Topic Lifecycle MaintenanceFacebook threaded comments

Topic and Message VolumeTracking

Topic Groups to BundlesTopic Properties and HistoryLocation Map drill downenhancementsEnhanced Workflow and

Automation for Engage with a newcollaboration center, enhanced

notifications and audit trailMobile app for Publish and

Engage

Visual THierarchDashboaEnhanceSemantAlert IntEditing A

Build a Global ProductAvailable in 30 languages Brazilian Data Sources for Listen

& AnalyzeWorld Map in Dashboard

Keyword & LSA support forPortuguese & Spanish

KeywordChinese,NLP for PortugueTencentfor Listen

Integrate Seamlessly with Oracle CX SuiteRightNow integration Siebel service requests Lead cre

CRMOD


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Social Engagement and Monitoring RH12014 H22014

R1 R2 R1

Enhance Best-of-Breed Social CapabilitiesAutomated Back ScoringInfluencer TrackingCustom Indicators by UsersExtensibility Framework for 3rdparty plug-in

Enhanced Twitter SupportEnhanced Engage Analytics

integrationEnhanced response support for

paid media posts and campaignmanagement

Google+ Response

Listening Rules EngineSupport for Private Data SourcesTumblr Support for Listen &

AnalyzeEntities in DashboardCompliance APIEnhanced Workflow & Automationwith new tasks, notifications, audittrail and custom permissions

Unified Social AnalyticsSocial Analytics with OBIEEEnhanced Data CollectorProcessing Pipeline FrameworkSupport for additional datasources

Semantentity exContentIndicatorSupportsourcesEnhanc

Enhancwith new

flowsAccessi

Build a Global ProductKeyword & LSA Support forJapanese, Korean and Dutch

Keyword & LSA Support forDanish, Swedish, Finnish,Norwegian

Keyword Support for Russian,Greek, Turkish

RenRen for Listen & Analyze

Keyword & LSA Support forPolishTranslated UI for additionallanguagesSupport for additional regionaldata sources

KeyworadditionaSupportdata sou

Integrate Seamlessly with Oracle CX SuiteRNOW Communities Support for

Listen & AnalyzeCRMOD service requests

CRM response API Enhanced RightNow, Siebel,

CRMOD & Fusion Integrations

oracle social engagement and monitoring roadmap sep-2013

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