orange genie group - culture
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Orange GenieOrange Genie
Living our cultureto inspire and delight
our customers
What is culture?What is culture?
A set of shared beliefs,
values and practices
Why work on culture?Why work on culture?We believe there’s a virtuous circle
we employ a team of like minded peoplelike minded peopleand
we all pull in the same directionsame directionand
we have a common causecommon cause
We believe we can We believe we can become a great company become a great company
when…when…
recruiting the right people
we have a we have a common causecommon cause
recruiting the right people
we aspire to improve the lives,
recruiting the right people
the opportunities and well-being of
recruiting the right people
freelancers andprofessional contractors
recruiting the right people
we are all moving in we are all moving in the same directionthe same direction
recruiting the right people
we are passionate about operational excellence,
recruiting the right people
continuously improving our customers’ experiences,
recruiting the right people
and building our reputation as
recruiting the right people
the best contractor management company
in the uk
recruiting the right people
and we only recruit and we only recruit like minded peoplelike minded people
recruiting the right people
our people love working together as a team
recruiting the right people
to deliver great customer experiences
Having Orange Genie to process my payments has been a great benefit to me and all the staff are always helpful. I have never come across such good customer service.
Gavin B
Thanks for coming to see us, we were impressed with your honesty and integrity as an organisation, I have to tell you that one of the last people we saw mentioned that your organisation had gained itself an extremely good reputation in the market place, that’s great coming from a competitor! Julie C – Recruitment Agency
Thank you for your help this year, a few of us were just mentioning how great you've been as a company.
Morgan C
I’m constantly raving about Orange Genie to friends and colleagues and this is exactly why. Your service is phenomenal.
Brooke H
recruiting the right people
we only recruit the best people, and
recruiting the right people
they have to share our beliefs,
values and practices
recruiting the right people
There are 5 fundamental There are 5 fundamental principles driving usprinciples driving us
fundamental principles
1. Equality;
all staff have equal status
fundamental principles
1. Equality;
we don’t manage by command and control
fundamental principles
1. Equality; staff are empowered and trusted to make decisions
fundamental principles
1. Equality;
and everyone is treated with equal respect
fundamental principles
2. Teamwork;
we trust and support our team-mates
fundamental principles
2. Teamwork;
we achieve more working together as one team
fundamental principles
2. Teamwork;2. Teamwork;
fundamental principles
Increases Efficiency Improves Performance
Encourages Collaboration Develops Trust
Reduces Stress Encourages Innovation
Improves Service
3. No Blame Culture;
Everyday we try to improve our systems, processes and service levels
fundamental principles
3. No Blame Culture;
we encourage innovation and improvement
fundamental principles
3. No Blame Culture;
we benchmark ourselves against best practice in other industries fundamental principles
3. No Blame Culture;
we try new ways of working to constantly improve value to our customers
fundamental principles
3. No Blame Culture;
we accept errors happen, when we find them we correct them
fundamental principles
3. No Blame Culture;
and we never repeat them because we are a learning company
fundamental principles
3. No Blame Culture; Effective Implementation of Kaizan
fundamental principles
Continuous improvement
Recognise the bigger pictureadd more value to our customers
Consider and improve the processnot the end result in isolation
Create a positive learning environment
4. Long Term Commitment;
we invest in developing our people
fundamental principles
4. Long Term Commitment;
our aim is to build a loyal workforce
fundamental principles
4. Long Term Commitment;
their knowledge and experience isn’t shown on our balance sheet
fundamental principles
4. Long Term Commitment;
the effect is seen every time we deliver great customer experiences
fundamental principles
5. Work/Life Balance;
we work to enjoy our lives not the other way around
fundamental principles
5. Work/Life Balance;
we are passionate about our work, we’re proud of what we’ve achieved
fundamental principles
5. Work/Life Balance;
we arrive happy, we leave happy, what a great life!
fundamental principles
There are 6 aspects There are 6 aspects underpinning our culture underpinning our culture
1.Customer
Delight
5.Competencies
6.BrandValues
4.Winning
Behaviours
3.Corporate
Values
2.Vision
1. Customer Delight1. Customer Delight
Our business model is simple
customer delight
customer delight
Our growth is based on listening and understanding
our customers’ needs
customer delight
we surprise our customers by constantly exceeding
their expectations
customer delight
we deliver a service so good our customers recommend
us to colleagues, friends and family
customer delight
we believe this creates positive reactions and
experiences
customer delight
positive reactions lead torecommendations
customer delight
over 95% of our new business is the result of a positive recommendation
customer delight
2. Vision 2. Vision
We believe people are our most important asset
vision
that’s why we invest in nurturing, training and developing our staff
vision
vision
““To nurture a team of To nurture a team of ambitious, disciplined and ambitious, disciplined and
inspiring people,…inspiring people,…
vision
Our Vision
……dedicated to becoming dedicated to becoming the leading contractor the leading contractor
management company in management company in the UK,…the UK,…
vision
Our Vision
……and sharing in its and sharing in its continuing success”continuing success”
vision
Our Vision
3. Corporate Values 3. Corporate Values
Our values
People
Customers
Awareness
Innovationcorporate values
People
Customers
Awareness
Innovation
corporate values
4. Winning Behaviours 4. Winning Behaviours
Thinking
Developing
Inspiring
Achieving
5. Competencies5. Competencies
Personal
Interpersonal
Reasoning
Business
6. Brand Values 6. Brand Values
Knowledgeable
Honest
Transparent
Accurate
Welcoming
some people just don’t fit!