1

Orange overview

2

agenda

section 1 history of Orange

section 2 Orange Group

section 3 Orange Business Services

section 4 Orange labs

section 5 Orange – your digital

transformation partner

section 6 our portfolio

3

history

Orange has been in the telecommunications business for more than 60 years.

Equant (formerly Scitor) was formed in 1991 by SITA, a not-for-profit cooperative

supporting the air transport industry since 1949. The purpose was to utilize the

SITA network to serve businesses outside the air transport community & to

become a competitive global telecommunications provider.

In July 1998, Equant completed a successful initial public offering of more than 26

million shares, traded on the New York Stock Exchange (ENT) & Euronext Paris

(EQU). In June 2001, Equant merged with Global One, resulting in France

Telecom (FT) becoming the majority owner with 54.2% of Equant’s share capital.

In January 2005, FT agreed to buy the remaining shares in Equant NV for €1.26

billion. Following the completion of this transaction in May 2005, Equant became

a wholly owned subsidiary of France Telecom.

In July 2006, FT announced the worldwide extension of the Orange brand to all its

entities and divisions providing communications services for businesses. The

Orange Business Services brand represents France Telecom’s enterprise for

global business customers.

4

Orange today

We have a rich heritage of

improving the world of

communications, providing

solutions and services for all

to enjoy the best opportunities

offered by digital technology.

Our role has always been to help

our customers communicate,

interact and team up more. We

focus on the benefits for people,

rather than the technology; we

deliver reliable service and create

simple experiences.

Orange is one of the topmost European operators for mobile and broadband

internet services as well as a world leader in providing telecommunication

services to businesses.

5

Orange

Group

6

key figures

Orange Business Services

40.9 billion

Euros in 2013 revenues

236million

customers worldwide

165,000employees worldwide

7

5,000 employees working on innovation

812 M€ investis en 2012,

soit 1,9% du chiffre d’affaires

8

research and innovation is part of the group’s DNA

a worldwide network of experts

– over 5,000 researchers, engineers, technicians, designers and

marketers working in research and innovation

a sustained investment

– over 800 M€ (1.8% of sales) devoted year after year to

innovation

a major player in patents

– over 7,500 patents in our portfolio

– over 300 patents registered every year

9

patent pools

10

open innovation is one of the pillars of the Orange

innovation strategy … based on

Traditional methods …

– Academic research

– Providers partnership

– European funded research projects

– French-state funded Technology hub

New methods …

– Orange Fab (http://orangefab.com/)

– Sessions already launched in US, France, Japan, Poland

– API opening

– to allow third parties to build/integrate easier our services

– Innovation funds

11

open to innovation

Orange Fab

With Orange Fab, Orange plays the role

of start-up accelerator.

Selected start-ups benefit from mentoring

sessions with leading entrepreneurs,

investors, engineers, experienced

designers and Orange experts from

around the world.

During Orange Fab 2nd season, we

examined over 100 applications and

selected 7 young companies with a

promising future to work out of Orange

Fab San Francisco.

Phone Haloto help you find keys, phones and other lost objects

Soil IQto find the best conditions for growing your salad

introducing…

12

SITA (Innovation fund)

– Innovation fund up and running since years

– Many Proofs of Concepts : NFC based checking, bag tracking, Social

Network for Airport, High-Speed WIFI related services, etc …

– A few concrete products out of this partnership

BPCE (Innovation fund)

– « Bank in your Sofa » demonstrator built in 2 months last year

Mariott, etc … (Common product customization)

a few examples of co-innovation with customers

13

innovation rewarded

2013 Frost & Sullivan

Orange nominated “telecom company

of the year”

2013 World Communication Awards

“Best Global Operator”

2013 Global Carrier Awards

“Best project of the year” for its

partnership with Myanmar Post and

Telecommunications

2013 Africacom Awards

campaign Pan-Africa “best marketing

campaign” and My Orange “best

mobile application for Africa”

awards expertise

a significant research and innovation budget

7,482 patents in our portfolio

276 patents registered in 2013

€780 m invested in 2013

1.9% of sales

14

Orange

Business

Services

15

Orange Business Services

the Orange branch dedicated to B2B services

the world’s leading business partner for integrated IT and

communications for multinational corporations

16

our presence

17

Orange

labs

18

our mission

identify the

technological and

usage breakthroughs

to feed the strategic

decision making

process for business

related entities in the

group

select, develop,

integrate and support

competitive solutions

for our business

customers all around

the world

make all of the

expertise of Orange

Labs available to

business customers’

projects

1 2 3

Orange labs

Orange Labs is

present in key

locations outside

France

19

our scope of services

mobility

solutions and

device

management

fix and mobile

enterprise

network

solutions

M2M

connectivity

services and

process

automation vertical

solutions (ex :

Smart Cities,

health)

customer

relationship

management

services

communication

and collaboration

services

(telephony,

messaging,

conferencing, …)

business

solutions and IT

services :

applications,

workspace

management,

integration, …

terminals and

CPE for

businesses

cloud

infrastructure

services

(IaaS,

NaaS,…) and

Big Data

20

Orange

your digital

transformatio

n partner

21

Orange Business Services is a trusted partner for

companies in their digital transformation

accompanying

changing

patterns of

work of

employees

accompanying

changes in the

interaction with

their customers

accompanying

the growth of

new global

business

22

every day new services are launched.

more than 7 billion people connect to the web everyday and

15 billion devices will be connected by 2015.

that’s two for every person on the planet.

the digital revolution is underway

23

vision for Orange Business Services

Industry capabilitiesUnique, industry-specific applications, consulting & integration to support the

particular regulatory, commercial & business needs of your business.

Cloud-enabling your businessCombining secure, enterprise-class cloud hosting, storage, compute and network

capabilities to move even the most mission-critical tasks to the cloud

Digital transformation through

consulting & service platformsThrough a combination of consulting and intermediation platforms, Orange helps

customers develop differentiated services from their data

Seamless customer experienceThanks to service aggregation,

especially OSS / BSS, OBS is able to offer seamless customer experience (ID,

billing, unified support)

Networking for the content-hungry

mobile workforce4G, FTTH, FTTO, LTE

Our networks are content-friendly, mobile-friendly and on-demand

the digital transformation partner for enterprises, providing a competitive edge

through networked IT

24

our portfoliointernational consulting practice

25

networksolutions

MPLS networking

hybrid networks

VSAT

network acceleration

and management

Contact Center

Access

integrationservices

ERS & Maintenance

LAN/WAN integration

ITIL management

Infrastructure Mgt

WLAN (incl. BYOD)

Security

Data Center

IT & cloudservices

cloudy co-lo

IaaS

‘aaS’ applications

private, hybrid cloud

big data services

development

M2M

our portfolio: 4 solution areas

collaboration combining UC, video,

voice/SIP

multi-vendor

environment

integration

Cisco & Microsoft

‘aaS’ options

crosssolution

synergies

26

network solutions

network

solutions

27

networksolutions

MPLS networking

hybrid networks

VSAT

network acceleration

and management

Contact Center

Access

integrationservices

ERS & Maintenance

LAN/WAN integration

ITIL management

Infrastructure Mgt

WLAN (incl. BYOD)

Security

Data Center

IT & cloudservices

cloudy co-lo

IaaS

‘aaS’ applications

private, hybrid cloud

big data services

development

M2M

our portfolio: 4 solution areas

collaboration combining UC, video,

voice/SIP

multi-vendor

environment

integration

Cisco & Microsoft

‘aaS’ options

crosssolution

synergies

networksolutions

MPLS networking

hybrid networks

VSAT

network acceleration

and management

Contact Center

Access

crosssolution

synergies

28

WHY are customers looking hybrid networks?

Decreasing cost and increasing reliability of Internet infrastructure

Growing diversity of applications, data, and devices across all

networks

Accelerated adoption of private and public cloud computing

infrastructure

The transition toward a mix of public and private

infrastructure is no longer just a novel idea. IT needs

to look at what sort of visibility is required to control

and automate hybrid networks

29

connectivity options

small sites

warehouses

sales offices

Business VPN

xDSL & ISPacces

s

Small

VPN Galerie

leased line

antenna & modem managed by Orange Business Services

Ethernet access network

Ethernet

remote

(satellite)

cloud services

mobile

(3G or LTE)

Orange cloud services

Business Talk

Video conf

Audio conf

call center/IVR

voice services

30

Internet concerns public cloud and internet access

*:markess international** InfoWorld*** Arbor Worldwide Infrastructure Security Report 2012

uncontrolled latency

Internet 54% of the enterprises state that

network security is one of the

10 most important characteristics of the cloud service*

The second most important service guarantee listed by enterprises is

incident response time*

“ latency across cloud providers and

between the cloud and the enterprise can be a challenge.”**

Cloud Service

Provider

« DDOS attacks on the rise »***“ Data Centers and Cloud Services Increasingly

Victimized ”***

31

Orange embraces cloud diversity…

Network Solution

focus

32

High-grade on-net performance worldwide

No exposure on public Internet

Get rid of complex Internet gateway bandwidth

upgrade and firewall rules maintenance

24/7 supervision & customer support

Secure access to Office365 suite BVPN Galerie

MSFT Data Center

Orange MPLS

backbone

1

2

1

2

3

Security, Performance & Reliability

24/7 customer support3

Orange is the only network provider to have this connectivity!!!

33

IT & cloud services

IT & cloud

services

34

networksolutions

MPLS networking

hybrid networks

VSAT

network acceleration

and management

Contact Center

Access

integrationservices

ERS & Maintenance

LAN/WAN integration

ITIL management

Infrastructure Mgt

WLAN (incl. BYOD)

Security

Data Center

IT & cloudservices

cloudy co-lo

IaaS

‘aaS’ applications

private, hybrid cloud

big data services

development

M2M

our portfolio: 4 solution areas

collaboration combining UC, video,

voice/SIP

multi-vendor

environment

integration

Cisco & Microsoft

‘aaS’ options

crosssolution

synergies

IT & cloudservices

cloudy co-lo

IaaS

‘aaS’ applications

private, hybrid cloud

big data services

development

M2Mcrosssolution

synergies

35

cloud consulting

IaaS in AME, APAC & Europe

advanced services

(application management)

FCG as an enabler of enterprise

applications

virtual-private cloud

2014 AME cloud strategy

IT transformation cloud consulting

cloudy colo beachhead strategy

full SM & automation (BMC CLM)

preparations for Hybrid Cloud

2H Private Cloud campaign

coming

private cloud

VDI assess & design consulting

Private & Multi-tenant offers

integration services

Citrix partnership in 2H 2104

virtual workspace what comes next …

industrialized private & hybrid

cloud

tighter integration with M2M

Big Data

36

new trends are deeply transforming

our digital business environment

consumption purchasing models approaching

maturity

big data telematics creates new business opportunities and differentiation in the market

collaborative tools create new ways of working in companies

mobile device and application boom lead the path to new

usages

eXperience

3

social networks and digitalization change

go-to-market strategies

applications are going to the cloud for more scalability and acceleration of time to market

37

end-to-end M2M&Cloud servicesdelivering a business-aligned integrated IT as a Service (ITaaS) portfolio

QoS (quality of service)and performance SLA

network SLA infrastructure SLA OS and application SLA

end-users cloud infrastructure

infrastructure as a service

network

cloud-ready networking

MPLS VPN

software as a service

managed applications

SaaS, DaaS, UCaaS, etc.

Orange is in a unique position as a service provider, service

operator and systems integrator for both network and cloud

internet

- Device Mgt.

- Data collection

- Module management

IAE Platform

38

Orange M2M telematics solutionsoverview: high-level service capabilities

CONNECTIVITY

fixed wireless

• IP VPN (MPLS) connectivity in 165 countries

• Mobile operator in 29 countries

• Mobile data connectivity across 350+ networks in 155 countries

• IPv6 enabled network (1st)

APPLICATIONS

sw development

• 1500+ engineers in 24 offices

• Requirement and design consultation

• Software research and validation

• Software customization

• Software integration

SUPPORT

service lifecycle

• ITIL aligned service management

• Fully manage infrastructure

• Service desk

• End-user support

• Day-2 support for full solution

HW INTEGRATION

middleware firmware

• 1500+ engineers in 24 offices

• Requirement and design consultation

• HW research and validation

• Firmware customization

• HW integration (connectivity)

HARDWARE

modulesdevices

chipset selection

module fabrication

interface design

device integration

device fabrication

SERVICE DELIVERY

assess design implement

• 3000+ skilled resources globally

• Mature methodology for:

• Requirements

• Specifications & Design

• Development & Integration

• Deployment

INFRASTRUCTURE

hosting management

• Flexible Computing (IaaS Cloud offering)

• ASIP Certified – for Healthcare data hosting

• Managed Svcs

• Hosting

• Storage

• Disaster Recovery

• Security

M2M Systems Integration

39

0

00

0

global consultative approach

capabilities and expertiseconnectivity

apps developmentsystem integration

end-to-end support

digital initiatives are

complex endeavours that

impact business

processes and…

… require wide & deep technical expertise devices, connectivity, app development, …

no “one model fits all”flexible engagement

customized solutionspartner solutions

bestconnectivity

device management

system integration

application development

data management(hosting, cloud, …)

Orange

competencies value

40

our customers’ cloud journeyexecuting IT via different buying models

internally build an orchestratedand automated private cloud

embrace service providers delivering cloud services

build virtualized IT infrastructure with existing skills and assets M

ana

ge in h

ouse

buy

cloud maturity

outsource the IT infrastructure

41

integration services

integration

services

42

networksolutions MPLS networking

hybrid networks

VSAT

network acceleration

and management

Contact Center

Access

collaboration combining UC, video,

voice/SIP

multi-vendor

environment

integration

Cisco & Microsoft

‘aaS’ options

IT & cloudservices

cloudy co-lo

IaaS

‘aaS’ applications

private, hybrid cloud

big data services

development

M2M

our portfolio: 4 solution areas

integrationservices ERS & Maintenance

LAN/WAN integration

ITIL management

Infrastructure Mgt

WLAN (incl. BYOD)

Security

Data Center

crosssolution

synergies

43

Our solution to our customer’s challenges: a globally coordinated approach with a single point of contact

Site Survey Procurement

Logistics

Staging

Installation

Orange Project Management

Coordinated by

the Orange

Project

Management

team

Able to procure

globally & locally

from all major

OEMs

Supply chain

capabilities

delivering to

200+ countries

Local and

central

Staging

1500 skilled Field

Engineers in 200+

countries delivering

more than 10,000

installations in 2013

focused teams coordinate multiple teams with recognized

methodology, tools and quality controls processes

Orange Co-Brand

44

Cisco pedigree, partnership and investment

our relationship is strategic (we need each other)

– our MPLS network is powered by Cisco– over 20 years Cisco Partner (since 1994)– over 6,300 Cisco certifications and 150 CCIE’s– perennial winner of many Cisco ‘top partner…’ awards including top service

partner, Best ATP partner in all Cisco theatres

– strategic cloud alliance - Flexible 4 Business (Orange/Cisco/EMC/VMWare)

– Master UC Certification

– Global Service Alliance partner

– Global Gold partner

– Global Commerce specialization

early adopter of Cisco’s advanced technologies

– first service provider with a Cisco MPLS backbone

– first global service provider to provide IPT offerings (2002)

– first to be ATP certified for Telepresence in all theatres

B2B service link to Cisco TAC

45

leading partnerships

working together for 9+ years, global fulfillment, managed services and co-brand support

Global Partner of the Year (2010-2013!), SP Partner of the Year, RASP Partner of the Year, Granite Partner of the Year

customers include Pfizer, BNY Mellon, MMC and E&Y

working together for 10+ years, global fulfillment, managed services and co-brand support

customers include Accenture and BNY Mellon

working together for 7+ years, global fulfillment, managed services and co-brand support

largest global partner

customers include Microsoft, Accenture and Aon

working together for 12+ years, global fulfillment and co-brand support for Packetshaper

customers include Accenture, E&Y and MMC

46

consolidated global fulfillment

Orange offers our customers a simple way to consolidate their

global suppliers

we offer a single global contract

we offer a very consistent buying experience globally

centralized quoting with local ordering

Orange makes multi-vendor buying easy

47

Key customer requirements for ERS sales

VAT reclamation

efficient global quote and order process

reduction in freight expense

staging of all orders (if applicable)

consolidation of reseller partners

48

Invoicing

in-region and local billing

invoicing available in various currencies worldwide

invoices structured to allow for VAT reclamation where

applicable

detailed invoices include pricing, discount, itemized final

pricing and serial numbers

49

Orange’s Co-Brand multi-vendor maintenance

service

the service is ‘co-delivered’ by Orange and the OEM’s (Cisco,

Riverbed, Juniper, Ipanema, etc.): our customers get the best

of both worlds:

– around the clock high-touch from your Focus Team

– parts / software from the OEM

Orange Co-Brand service is underpinned by our OEM’s

(Cisco, Riverbed, Juniper, Ipanema, etc.)

customers have full access to software and tools via the

OEM’s web sites

our OEM relationships and investments makes Orange one of

only a few partners who can offer this service globally

50

networksolutions

MPLS networking

hybrid networks

VSAT

network acceleration

and management

Contact Center

Access

collaboration combining UC, video,

voice/SIP

multi-vendor

environment

integration

Cisco & Microsoft

‘aaS’ options

IT & cloudservices

cloudy co-lo

IaaS

‘aaS’ applications

private, hybrid cloud

big data services

development

M2M

our portfolio: 4 solution areas

integrationservices

ERS & Maintenance

LAN/WAN integration

ITIL management

Infrastructure Mgt

WLAN (incl. BYOD)

Security

Data Center

crosssolution

synergies

51

Orange’s answer to the management of an IT Enterprise

Device Management

(Event, Incident, Problem, Change, Release, Config,

Performance and Knowledge Management)

WAN

D

E

S

I

G

N Maintenance (Co-Brand or VBM)

LAN

WLAN

(incl

BYOD)

UC

(incl

Video)

DC SEC

Deployment/Remediation (PM, CS, FOIS)

Procurement

Discovery / Audit

G

O

V

E

R

N

A

N

C

E

End of Term Disposition

“As a Service” Model / Asset Buy Back

a cohesive framework to be a trusted advisor

52

The Orange pedigree

Orange manages 1,000,000+ devices and over 60 years of

operational experience

Orange is ISO-certified, has carrier-class processes and

1,100 ITIL-certified global resources with best-in-class

service model

CIC can manage customer, Orange, and Third Party-owned

equipment, anywhere around the world

Outstanding customer experience- we are world class-

score of 81 by Ocean82 for voice of customer- April, 2014

Orange standardizes & automates management of a

heterogeneous infrastructure (different technologies,

different OEMs), globally

53

collaboration

Orange

collaboration

54

networksolutions

MPLS networking

hybrid networks

VSAT

network acceleration

and management

Contact Center

Access

integrationservices

ERS & Maintenance

LAN/WAN integration

ITIL management

Infrastructure Mgt

WLAN (incl. BYOD)

Security

Data Center

IT & cloudservices

cloudy co-lo

IaaS

‘aaS’ applications

private, hybrid cloud

big data services

development

M2M

our portfolio: 4 solution areas

collaboration combining UC ,

video, voice/SIP

multi-vendor

environment

integration

Cisco & Microsoft

‘aaS’ options

crosssolution

synergiescollaboration combining UC, video,

voice/SIP

multi-vendor

environment

integration

Cisco & Microsoft

‘aaS’ options

crosssolution

synergies

55

our cloud / collaboration GTM

servecustomer

contact centers,

help desks,

info portals

sharefile & doc

sharing,

wikis, blogs,

social tools

discuss

voice

telephony

IM

meetweb, audio

and video

conferencing

Orange

collaboration

56

who needs cloud connected collaboration?

global, decentralized companies that

need to work as if they were in one room

businesses embracing consumption

economics & predictable pricing models

enterprises with significant numbers of

globally dispersed knowledge workers

managers looking to help their internal

teams achieve business objectives

companies that react to market shifts,

driving rapid technology refresh cycles

57

our collaboration family

Microsoft

Lync

Cisco

Jabber

Business Together CiscoBusiness Together as a Service

Business Together Microsoft

Telepresence Pass

Telepresence management Polycom

cloud

premise

Busin

ess T

alk

Telepresence management Polycom

58

thank you

59

Back up ( IS summary )

single, global contract delivered with

personalized service

centralized, global quoting: cost-

management expertise in tax, import and

export services

strategic partnerships with multi-vendors:

e.g.,: no other Cisco Partner holds Global

GOLD Service Provider & Service

Integrator status

unmatched global coverage: global feet on

the street, underpinned by your Focus

Team and direct access to OEM Level 3

TAC when needed

we are experts who know our business,

are aligned with OEMs and can leverage

their expertise to add value to your team

Orange has successfully provided

these services for many of the

world’s largest MNCs and other

network providers across 6

continents for 50 years