orchestrating change through process re-engineering!
DESCRIPTION
Orchestrating Change through Process Re-engineering!. Millennium Software & Service Solutions September 24 – 8:15 to 9:15. Presentation Agenda. Process Mapping – what is it? Why do we do it? How do you know if you need to map a process? What are some of the common tools/techniques? - PowerPoint PPT PresentationTRANSCRIPT
www.mcsl.com
Orchestrating Change through Process Re-engineering!
Millennium Software & Service Solutions
September 24 – 8:15 to 9:15
www.mcsl.com
Presentation Agenda1. Process Mapping – what is it?2. Why do we do it?3. How do you know if you need to map a
process?4. What are some of the common
tools/techniques?5. What are some of the basic steps to mapping?6. How do we keep improving and test the
change?7. How do we get from conceptual to reality?8. What else is happening at Millennium?9. Questions/Discussion
www.mcsl.com
What is Process Mapping? “any method that is used to create comprehensive, visual outlines or outputs of any process that consumes specific inputs to create specific outputs”
www.mcsl.com
Why do we do it?• to let stakeholders see and help them
understand all the relevant components (ICOR’s) of a process
• to identify opportunities for streamlining and removing bottlenecks and to know what is working well
• to more fully understand the up and downstream implications, stakeholders and touch points of a process
• to create knowledge and understanding amongst all the stakeholders of the end to end process
www.mcsl.com
How do you know if you need to map?1. Are there problem areas that have been
raised within you business units2. Are you getting complaints from external
users (faculty, students, public) about services
3. Do you have areas or services that are constantly backed up or unable to keep up
4. Do you have data for inconsistencies, incompleteness or inaccuracies
5. Are there lots of shadow systems or workarounds
www.mcsl.com
Some Common Tools and Techniques
1. Flow Charting2. Dynamic modelling3. Brainstorming 4. Process Swim lanes5. DRIVE diagrams (define, review, identify, verify
and execute)6. LEAN – BPI and LSS techniques7. ICOR (inputs, controls, outputs, resources)
www.mcsl.com
High Level BPM Approach
www.mcsl.com
www.mcsl.com
Mapping your process……. 1. Identify all the inputs, controls, outputs and
resources associated with the holistic process2. Identify all the key resources/stakeholders that are
involved in the process3. Bring together a fairly broad stakeholder group to
brainstorm all activities that occur within the scope of the process
4. Group the activities in 4-6 key sub-processes (varies)
5. Identify the sequence of events and links between the processes and sub-processes
6. Define a high level process map and sub-process map using the methodology of your choice……..and then……..
www.mcsl.com
Mapping your process……..continued……1. Start to map your sub-processes and identify where
the work is occurring2. Begin to identify themes or areas of focus that need
to be considered as you think about ‘future state’3. Meet with smaller focused teams to review sub-
process areas and to drill into the details for each sub-process area
4. Map out the high level, sub and inter-related process areas
5. Identify pinch points, bottlenecks and opportunities upstream and downstream to focus on for optimization and maximization
www.mcsl.com
Continuous Improvement Approach
www.mcsl.com
Feedback and incremental, continual small tests of change allow for reflection and feedback to continually improve processes
How do we implement and test the change?
www.mcsl.com
Moving from Design to Implementation
www.mcsl.com
Continuous Improvement Life CycleThere are many methodologies or approaches that can be used to engage in continuous improvement – pick one that works for your institution and use it!
www.mcsl.com
Manage the change for process sustainability!
1. Formulate the change2. Plan the change 3. Implement the change 4. Manage the change transition 5. Sustain the change
www.mcsl.com
Transformation from concept to reality…..Activities will occur in the various business areas throughout the change process but the key is getting all of them to future state!
www.mcsl.com
Many of our clients are engaged in transformation projects!
Academic• University of the Fraser Valley• Vancouver Island University• Okanagan College • University of Victoria• University of Northern British Columbia• Thompson Rivers University• Wilfred Laurier University• University of British Columbia – Northern Medical ProgramHealth• Northern Health• Interior Health
www.mcsl.com
What else is happening at Millennium?
Reporting Applications • Finance• Student• Human Resources and Payroll
Data Entry Applications• Web Requisitioning• Budgets• PCARD• Journal Voucher• Accounts Receivable• Research Administration
www.mcsl.com
Thanks for coming? Questions?
Contact us at:• Lynda Pattie – [email protected]• Peter Gray – [email protected]• Peter Bruynzeel – [email protected]• Rob McMicking – [email protected]