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Orchestrating collaboration in the IoT age

James McMahonVP, Head of Atos Digital Workplace

Luiz DomingosSVP, Head of Product House and CTO, Atos UCC

Technology Days 2019 IoT & Edge

People | Places | Platforms frame the digital workplace…

EmployeeExperience

PlacesPeoplePlatforms

(Technology)

All Employee Experiences are shaped by three core environments


Converging physical & digital work styles create new experiences

How do you harness the power of technologies to transform ways of connecting, sharing and working in the real world?

Machine learning Cognitive services Smart objects


Converging physical & digital working create new experiences

Connect

Present & share information

Streamlinereduce manual search

& mundane tasks

Empowerwith automation & rich

NLP based search

Machine learning Cognitive services Smart objects


▶ Safety – handsfree, heads up working

▶ Inclusive & accessible solutions for all

▶ Smart locations - access, mapping, leveraging real estate.

▶ New input - Natural Language Voice & gesture control

▶ More realtime - Data rich – machine data

It is time to redefine productivity for all!

Redefine productivity

Orchestrated collaboration combined with IoT,

helping you focus on what matters


What changed? Focus on the Unified Communications experience

Proliferation of business and consumer apps and experiences

Convergence of old and new communication, collaboration & business applications

Business need for orchestrated communications between people, places & things

Growing expectation of and demand for new consumption models in business and channels


▶ Flexible communication and collaboration Platform-as-a-service

▶ From simple services to comprehensive solutions

▶ From ready-made to custom experiences

▶ Digital and Cloud Native standards

▶ Customer and Partner-activated and managed via self-service experience

Collaboration is everywhere, what are we Orchestrating?

AtosOrchestration

Platform

Federation

PeopleConnectivity

CollaborationOverlay

ProductivitySuite

Integration

IoTNetworkAnalytics

ProductivityExtensions

BusinessApplications

Video Solutions

Micro-services


“Orchestrated Communications” it’s a journey!

Managed Migration

Cloud Transformationof Voice and Apps

landscape

Managed CloudVoice and Apps

landscape

Walk-in and TakeoverManage and Monitor,

Reduce Risk Reduce Risk and Cost

Existing Comms Infrastructure and Applications

Orchestrated Communications

Accelerated Transformation

Managed Phase-out

Evaluate, Design and Implement Service Model

Operate and Improve

1

FOUNDATION TRANSFORMATIONAcceleration

Intelligent CollaborationOf People, Places, ThingsOverlay

Collaboration for the Modern Workplace

Integrated Collaboration via Orchestration

3


Unlocking the potential : Orchestration flexibility powered by cPaaS

and expertisewith these enablers

Circuit

Amplify the experience

Bi-Directional, Bi-Modal, Straightforward

ApplicationYour

ApplicationMicrosoft

Flow

Invaluable, integrated, embedded


Market specific use cases

Workflows Enhanced Collaboration Custom Enterprise Apps

Financial Services

& InsuranceManufacturing

Health& Life Sciences

Public Sector& Defense

Retail, Transport& Logistics

Telecom, Media& Technology

Energy& Utilities

Car Insurance Claims

Management

Mortgage collaboration /

credit adjudication

Industry 4.0 AR

Mindsphere chat

Asset inspection

Edge device chat

Home Patient Health Monitoring

(IoT sensors)

Virtual Patient

Citizen Live Video Streaming

Incident Notification and Management

NG911

Passenger Information Kiosk

CRMS

Customer Support

Digital Mirror

Large event media orchestration

AR HololensApplication

Energy and Usage Efficiencies

Video Streaming on Anomaly Detection

Ecosystems of Infrastructure Digital customer experience and business models Cybersecurity Everywhere


Orchestrated Communications WebRTC Audio & HD Video for Remote Triage in Public Health

▶ Rapidly assess a patient remotely

▶ Remote clinical supervision, advice, mentoring, and observation of local carers

▶ Recording for compliance and training

▶ Reduced ambulance admissions and costs

– Savings ~ £400k per month across 85 care homes in a single NHS Trust

▶ The outcome: better patient care.


Orchestrated Communications Real-time IoT collaboration in Manufacturing

▶ Circuit chatbot integration with Siemens Mindsphere IoT platform:

❖ Interrogate and receive alerts from connected devices

▶ Improved collaboration between experts, technicians, and machines

▶ Reduced maintenance costs and faster problem resolution

▶ Greater service traceability


Orchestrated Communications Streaming HD Video from a Drone in Public Safety

▶ PoC with UK regional Policing bodies

▶ Scalable HF Audio & HD Video conferencing

▶ Streaming real-time live footage video

▶ Record video & audio streams as evidence or for training purposes

▶ Ability to conference in first responders, guests and Drones/Bodycams

▶ Hot-swappable cameras for specific light or environmental factors

Diodon DronesMilitary Grade


Next Generation Emergency Services: NG9-1-1 - St Francois County, MO/USA

▶ Evolution of 911/112 emergency services

▶ A partnership focused on introduction of Atos managed Digital Transformation ecosystem

▶ Multimedia Routing Platform (OpenScapeEmergency Router) to manage network Edge

▶ First-Response application as integrated omni-channel workflow and multi-media center.

▶ Infrastructure ready to enrich Emergency Services with video, files, location, intelligent devices (ioT / ioPST).

Take-aways

CONVERGENCE

PRODUCTIVITY REDEFINED

VERTICALIZE TO LEVERAGE

Connected workplace scenarios, both horizontal and vertical, focus on the outcome from the integration of collaboration, AI, IoT

▶ Start by focusing on defining collaborative user journeys

▶ Embrace new forms of communication and sharing data

▶ Measure the outcome:

❖ Transformational Customer & Employee Experience

❖ Efficiency growth via orchestrated collaboration

▶ Integrated platforms (cPaaS) enable next level collaboration with IoT embedded.

TECHNOLOGY CORNER

Future-proof TelecomNG911Next generation emergency call-center

MindSphere x DialogflowNatural language processing with Google Dialogflow

INDUSTRY CORNER

Better together

Atos, the Atos logo, Atos Codex, Atos Consulting, Atos Worldgrid, Bull, Canopy, equensWorldline, Unify, Worldline and Zero Email are registered trademarks of the Atos group. May 2019. © 2019 Atos. Confidential information owned by Atos, to be used by the recipient only. This document, or any part of it, may not be reproduced, copied, circulated and/or distributed nor quoted without prior written approval from Atos.

orchestrating collaboration - home - atos...& life sciences public sector & defense retail,...

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