ordering food or drink around the pool originally, the desperate waving to pool waiters. frustration...
TRANSCRIPT
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Ordering Food or Drink Around the Pool
Originally, the desperate waving to pool waiters.
• Frustration for guests
• Delayed receipt of orders
• And lost orders
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Ordering Food or Drink Around the Pool
Next, the buzzer.
• An improvement - removes the guest frustration. But still...
• ... back & forth by waiters to get orders
• ... some delay in submitting orders
• ... images and languages restricted by the menu real-estate.
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The Digital Generation: Poolside
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Poolside is brought to you by D&H Hospitality Systems, the developers of
Wine & Dine: the iMenuThe premier fine dining tablet-based digital menu system.
DelivaIndependently branded food ordering app for restaurants and supermarkets.
Life@Community based app covering various local services, including food delivery, groceries, taxi service, and more, operating across several countries.
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Poolside
• Allows your guests to view your poolside menu and drinks list on THEIR mobile device
• And then allows them to transmit their order instantly
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What is Poolside?
Poolside is an app on an individual's mobile device that allows him to view and order from the poolside menu of the hotel he's checked into.
• Works on iOS & Android
• Works on phone & tablet
• Displays the selected menu of any participating hotel all over the world
• Allows navigation in English, simplified Chinese, Spanish, Arabic, Japanese, Korean, Russian, French
• Allows images of dishes, cocktails, etc.
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So How Does it Work?
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Individual Downloads Poolside onto his Device
Maybe it's already on his device before coming to your hotel (used at a hotel elsewhere)
Or he downloads while at your hotel from the relevant 'store' (maybe using QR code on signage within your hotel)
The individual then registers (including his name.)
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Once Checked in at a Participating Hotel...
• ... the individual then opens Poolside
• And inputs hotel code, room number, departure date.
• The hotel's poolside menu then appears - and remains till check-out date.
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Once at the Pool....
• ... he opens Poolside
• And then submits his order.
• Browses the menu
Before completing his order, he is asked to input his table, sunbed or zone number.
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How Does the Hotel Learn of the Order?
• Can operate through the native android Poolside Waiter app, or
The orders are sent to a secure web page (the Poolside Order Management System or "OMS") - which:
• Can be viewed on any web browser (PC, tablet, even smartphone).
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Where Should the OMS be Located?
It's completely up to the hotel. Maybe:
• To a mobile phone, or
• To the pool bar for drink orders, with food orders sent to the kitchen, or
• To an android phone carried by a (roaming) pool waiter - who is alerted by sound, vibration and push notification via the app.
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So What are the Benefits of Poolside?
1. Your guests have the poolside menu with them all the time, and don't need to request a menu from your staff - or wave frantically for attention.
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So What are the Benefits of Poolside?
2. The waiter spends less (actually nil) time going back & forward carrying menus or taking orders.
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So What are the Benefits of Poolside?
3. Digital photos of the items can be displayed in the menu - which will be effective at increasing order volumes.
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So What are the Benefits of Poolside?
4. The obvious benefits of having the menu categories presented in multiple languages.
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So What are the Benefits of Poolside?
5. The ability to check that the name and room number of the guest correlate BEFORE preparing the orders (rather than finding out AFTERWARDS).
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So What are the Benefits of Poolside?
6. Scope to promote offers through the app (happy hour, special promotions on certain items) - which also appear through push notifications on your guests' mobile devices.
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So What are the Benefits of Poolside?
7. The facility to quickly and easily make instant changes to your menus.
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So What are the Benefits of Poolside?
8. And all this without needing to buy any hardware... just a modest license fee.
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How is the Menu Set Up in the System?
• Sets up your hotel's menu in the system in the first instance... for no charge!
D&H:
• And then provides the hotel with access to the easy-to-use admin system for making instant changes to menu items or prices whenever required -- or for posting offers.
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So How Much Does it Cost?
• An annual fee of US$1500, but...
• ... a free trial is available until the end of September 2015
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Poolside is already proving very popular with many resort hotels - even before launch.
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So What to do Now?
To proceed with a trial, just create a Dropbox (dropbox.com) folder, inserting:
• Your poolside menu (in word or excel form)
• Photos of the items, if available
• Your hotel logo
• Your hotel address
• The name and email address of the responsible person within the hotel
Then share the folder with [email protected].
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Then D&H Will:
1) Acknowledge receipt by email within 24 hours2) Provide the following within two weeks (but not before 27th
March 2015):
• The hotel's unique Poolside code (for pulling up that hotel's menu)
• Access details for the admin system (for on-going menu changes)
• Guides for the admin system and for the Order Management System.
• Various PDFs (in English and Chinese) for local printing - to alert guests of Poolside at your hotel.
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The earlier you start, the longer your free trial.
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What Some Hotels are Saying About Poolside
"This will increase our poolside F&B sales by at least 100%."
"What is there to lose by trialling Poolside? Nothing."
"This could allow us to reduce our manpower at the poolside."