organisational behaviour ob -2 : understanding self & others
TRANSCRIPT
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Organisational Behaviour
OB -2 : Understanding Self & Others
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Self-Concept
•Who am I? How do I fit in the world? •How well do I treat others?•How well do others treat me?•How well do I treat myself?
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• Mental representation one has of self.
• Way a person thinks others perceive his or her looks and actions.
SELF-CONCEPT
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Components of Self-Concept
• IDENTITY
Awareness of being distinct & separate from others
• BODY IMAGE
Mental picture of one’s body
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Components of Self-Concept
• SELF-ESTEEM
Personal feeling & self-evaluation of one’s worth
• SELF-EFFICACY
a person’s belief about his or her chances of successfully accomplishing a specific task
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We are what we think. All that we are arises with our thoughts. With our thoughts, we make the world. ~The Buddha
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An individual's self-concept is the core of his personality. It affects every aspect of human behavior: the ability to learn, the capacity to grow and change. A strong, positive self-image is the best possible preparation for success in life.
~ Dr. Joyce Brothers
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Johari Window
I know.You know.
I know.You don't know
I don't know.You don't know.
I don't know.You know.
IKnow Don't Know
You
Don
't K
now
Kno
w
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We are most effective when we know a lot.
Arena
Closed Dark
Blind
Know to self Unknown to self K
now
to
oth
ers
Un
kn
own
to
oth
ers
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We are most effective when we know a lot.
Arena
Closed Dark
Blind
Know to self Unknown to self K
no
w t
o o
ther
s U
nkn
ow
n t
o o
ther
s
Sharing
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We are most effective when we know a lot.
Arena
Closed Dark
Blind
Know to self Unknown to self K
no
w t
o o
ther
s U
nkn
ow
n t
o o
ther
s
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We are most effective when we know a lot.
Arena
Closed Dark
Blind
Know to self Unknown to self K
no
w t
o o
ther
s U
nkn
ow
n t
o o
ther
s
Effective
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We are most effective where we both know stuff.
FacadeFacade UnknownUnknown
Blind SpotBlind Spot
IKnow Don't Know
You
Don
't K
now
Kn o
w
ArenaArena
Effective
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Sharing can increase what you know and make us both more effective.
Arena
Facade Unknown
Blind Spot
IKnow Don't Know
You
Don
't K
now
Kno
w
SharingSharing
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Listening can increase what I know and make us both more effective.
Arena
Facade Unknown
Blind Spot
IKnow Don't Know
You
Don
't K
now
Kno
w
ListenListen
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We are more effective when we share and listen. We decrease danger and discover opportunities when we
share and listen.
FacadeFacade UnknownUnknown
Blind SpotBlind Spot
IKnow Don't Know
You
Don
't K
now
Kno
w
ArenaArena
DangerDangerOpportunityOpportunity
EffectiveEffective
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Transactional Analysis
• A model for explaining why and how:– People think like they do– People act like they do– People interact/communicate with others
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Our Brain (according to Berne)
• Determines what we think and how we act• Acts like a tape recorder while recording
1) Events
2) Associated feelings• Has 3 distinct parts or ego states
1) Parent
2) Adult
3) Child
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BASIC HUMAN EGO STATES(PERSONALITY STATES)
THREE BASIC
EGO STATES
FURTHER BREAKDOWN OF EGO STATES
P(PARENT)
A(ADULT)
C(CHILD)
CRITICAL PARENT
NURTURING PARENT
ADULT
ADAPTED CHILD
NATURAL CHILD
LECTURING, CRITICIZING, MANY “OUGHTS”, “SHOULD” &”DON’TS”
CONSOLING, “TAKING CARE” OF OTHERS, SYMPATHY
OBJECTIVE, RATIONAL, ORIENTED TOWARD PROBLEM SOLVING, DE-EMPHASIZE EMOTION
MODIFIED BEHAVIOUR TO CONFORM TO ADULT EXPECTATIONS, MANUPULATIVE, SUMBISSIVE
PLAYFUL, IMPULSIVE, NATULRALLY CURIOUS &CREATIVE, FUN LOVING, REBELLIOUS
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TYPICAL WAYS OF EXPRESSING EGO STATES ON THE JOB
CRITICAL PARENT
NURTURING PARENT
ADULT
“CAN’T YOU TURN IN A REPORT ON TIME JUST ONCE?”
“WHAT, IT TAKES TWO WEEKS TO ANSWER AN E-MAIL?”
“I’M SURPRISED AT YOU… THE QUALITY OF THIS DOCUMENT IS LOUSY”
“I’M ONLY TRYING TO HELP YOU”
“LET ME CLEAN UP THAT DESK FOR YOU, MR. SMITH”
“YOU’VE DONE A GREAT JOB”
ADAPTED CHILD
NATURAL CHILD
“WHAT ARE THE ALTERNATIVES?”
“CAN’T WE REACH SOME SORT OF COMPROMISE?”
“WHAT CONSEQUENCES WILL THIS ACTION HAVE?”
“ANYTHING YOU SAY, SIR!”
“SORRY, I’LL TRY TO IMPROVE.”
“WHAT WOULD WE DO WITHOUT YOU”
“NOBODY FOLLOWS THAT RULE ANYWAY.”
“FORGET ABOUT IT, HE’S JUST THE BOSS”
“LET’S KNOCK OFF FOR TODAY! WHO WANTS TO WORK ON A FRIDAY AFTERNOON ANYWAY?”
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TYPES OF INTERPERSONAL TRANSACTIONS
P P
A
CC
A
P P
A
CC
A
P P
A
CC
A
P P
A
CC
A
P P
A
CC
A
P P
A
CC
A
COMPLEMENTARY CROSSED ULTERIOR
EXPECTED RESPONSE, NO CONFLICT
PRODUCE CONFLICT, STOP COMMUNICATION, HURT FEELINGS
VERBAL COMMUNICATION
NON-VERBAL HIDDEN MEANING
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EXAMPLES OF COMPLEMENTARY TRANSACTIONS ON THE JOB
P P
A
CC
A
P P
A
CC
A
P P
A
CC
A
(1) ACS: “CAN I GET YOU ANYTHING FROM DOWN STAIRS?”
(2) MANAGER: “YOU SURE KNOW HOW TO TAKE CARE OF ME, ”
NURTURING PARENT TO ADAPTED CHILD
(1)
(2)
(1) MANAGER: “WHAT COULD WE DO TO MEET THE DEADLINE ON THIS PROJECT?”
(2) EMPLOYEE: “WE COULD TAKE A COUPLE OF PEOPLE OFF THE OTHER PROJECT FOR A WHILE AND PUT THEM ON THIS ONE.”
(1) FIRST PTL: “GEE, I WISH I WERE OUT ON THE GOLF COURSE RIGHT NOW.”
(2) SECOND PTL: “LET’S TAKE OFF. WHO WANTS TO LISTEN TO THE VP ANYWAY?’
ADULT TO ADULT TRANSACTION
NATURAL CHILD TO NATURAL CHILD
(1)
(2) (1)
(2)
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EXAMPLES OF CROSSED TRANSACTIONS ON THE JOB
P P
A
CC
A
P P P
A
CC
A
(1) MANAGER: “ DID YOU FINISH THE BUDGET ESTIMATES?”
(2) ANALYST: “HOW CAN I IF THE WHOLE PROCESS DOESN’T MAKE SENSE.”
ADULT-TO-ADULT CROSSED BY
CRITICAL PARENT-TO-CHILD RESPONSE
(1)
(2)
(1) MANAGER: COME OVER HERE!” (DEMANDING TONE OF VOICE)
(2) EMPLOYEE: “WHY DON’T YOU COME OVER HERE? IT’S JUST AS FAR!”
(1) SUPERVISOR: “HOW COME GETTING A LAPTOP FOR TRAVEL IS ALWAYS HARD ”
(2) IT SPECIALIST: “HOW SHOULD I KNOW, I ONLY WORK HERE’
PARENT-TO-CHILD CROSSED BY CRITICAL PARENT OR REBELLIOUS
CHILD RESPONSE
ADULT-TO-ADULT CROSSES UP BY DISCOUNTED CHILD TO
PARENT RESPONSE
(1)
(2)
A
C
P
A
C
P
A
C
P
A
C
(1)
(2) (2)
(1)
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EXAMPLES OF ULTERIOR TRANSACTIONS
P P
A
CC
A
P P
A
CC
A
(1) EMPLOYEE: “SORRY, I WON’T HAVE THE PROJECT DOCUMENT READY FOR TOMORROW’S DEADLINE.”
(2) MANAGER: “IT’S O.K. I’VE BEEN THINKING OF ASSIGNING THE JOB TO SOMEONE ELSE ANYWAY.”
(1)
(2)
(1) SALESMAN: “THIS CAR HAS GOT EVERYTHING YOU’D EVER WANT FROM A PERFROMANCE SPORTS CAR – BUT IT MAY BE TOO EXPENSIVE FOR YOU.”
(2) CUSTOMER: “WELL LET’S GIVE IT A TEST DRIVE..” (HIDDEN MEANING: “WHO DOES HE THINK I AM?”)
(2)
(1)
(2)
(1)
(2)
(1)
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Ego States
Parent
Adult
Child
Nurturing Critical
Natural Adapted
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Parent Ego State
• Thoughts, feelings, attitudes, behavioral patterns based on messages or lessons learned from parents and other ‘parental’ or authoritarian sources
• Shoulds and should nots; oughts and ought nots; always and never
• Prejudicial views on things such as:religion dress salespeopletraditions work productsmoney raising children companies
• Nurturing views (sympathetic, caring views)• Critical views (fault finding, judgmental, condescending
views)
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Adult Ego State
• Thoughts, feelings, attitudes, behavioral patterns based on objective analysis of information (data, facts)
• Make decisions based on logic, computations, probabilities, etc. (not emotion)
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Child Ego State
• Thoughts, feelings, attitudes, behavioral patterns based on child-like emotions, impulses, feelings we have experienced
• Child-like examples
ImpulsiveSelf-centeredAngryFearful
HappyPleasure seekingRebellious
CuriousEager to please
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Ego Portraits
• People have favorite, preferred ego state, depicted by larger circle in a diagram
Parent Adult Child
P
A
C
P
A
C
P
A
C
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Human Interaction Analysis
• A transaction = any interaction or communication between 2 people
• People send and receive messages out of and into their different ego states
• How people say something (what others hear?) just as important as what is said
• Types of communication, interactions
1) Complementary
2) Crossed
3) Ulterior
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Intonations: It’s the Way You Say It!
Placement of the emphasis
Why don’t I take you to dinner tonight?
Why don’t I take you to dinner tonight?
Why don’t I take you to dinner tonight?
Why don’t I take you to dinner tonight?
Why don’t I take you to dinner tonight?
Why don’t I take you to dinner tonight?
Why don’t I take you to dinner tonight?
What it means
I was going to take someone else.
Instead of the guy you were going with.
I’m trying to find a reason why I shouldn’t take you.
Do you have a problem with me?
Instead of going on your own.
Instead of lunch tomorrow.
Not tomorrow night.
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Complementary ‘Transactions’
• Interactions, responses, actions regarded as appropriate and expected from another person.
• Parallel communication arrows, communication continues.
Example 1: #1 What time do you have?
#2 I’ve got 11:15.P
A
C
P
A
C
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Complementary ‘Transactions’ cont’d
Example 2:
P
A
C
P
A
C
#1 You’re late again!
#2 I’m sorry. It won’t happen again.
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Crossed ‘Transactions’
• Interactions, responses, actions NOT regarded as appropriate or expected from another person.
• Crossed communication arrows, communication breakdown.
Example 1 #1 What time do you have?
#2 There’s a clock on the wall, why don’t you figure it out yourself?
P
A
C
P
A
C
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Crossed ‘Transactions’ cont’d
Example 2 #1 You’re late again!#2 Yeah, I know, I had
a flat tire.
P
A
C
P
A
C
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Ulterior ‘Transactions’
• Interactions, responses, actions which are different from those explicitly statedExample #1 How about coming up to my room
and listening to some music?
P
A
C
P
A
C
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Crossed Transactions
CP NP
A
NC AC
NP CP
A
NC AC
Unexpected response
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Crossed Transactions
Manager CP—>AC
“Where is that report I wrote ?”
Secretary CP—>AC
“If you looked in your in-tray, you’d find it.”
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Crossed Transactions
NP CP
A
NC AC
NP CP
A
NC AC
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Angular Transactions
Store salesperson A—>A
“The sale ends today.”
(hidden A—>NC)
(“Buy now or lose out.”)
Customer NC—>A
“I’ll have this…”
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Angular Transactions
NP CP
A
NC AC
NP CP
A
NC AC
Covert, ulterior message
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Duplex Transactions
(Duplex = American for 2 storey apartment)
Manager A—>A
“Come into my office a moment”
Person A—>A
“I’m busy right now—I’ve got to…”
(Manager CP—>AC
“I’m going to clobber you.”)
(Person AC—>CP
“I don’t want to be clobbered.”)
Both complementary, one hidden
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Duplex Transactions
NP CP
A
NC AC
NP CP
A
NC AC
Hidden, complementary transaction
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Tips for WorkTry mostly to keep A—A
Do divert into NC—NC sometimesHolidays, sport, music, etc
Don’t get into CP—AC“You haven’t given me any reason for…”
Nor NP—AC“If I were your boss, I would agree…”“I agree, threshold assessment is nonsense”
Certainly, don’t do AC—NP (with a hidden third party CP)
“I’m sorry I have to ask this, but the …. demands it”
Nor CP—CP“I agree, young people today are illiterate”
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Life PositionsAbout oneself
I can think for myself
I’m worth knowing
I’m stupid
I’m worthless
About others
People can be trusted
Everyone has good points
People are bad
Everyone is incompetent
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I’m not OK, you’re OKEarly childhood
Feeling powerless or inferior
so avoid difficult situations
Accountant faced with Auditor
Driver stopped by Police
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I’m not OK, you’re not OK
Disaster
No stroking, much punishment in childhood
Lose interest in living
Very hard to reach, get through to, such people
Possibly 1 %
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I’m OK, you’re not OK
Many Inspectors
Early history of psychopaths
Competitive, hostile, angry
Put down, victimize, persecute otherHitler, et al
Withdrawal, depression
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I’m OK, you’re OK
What we should aim for
Healthy, based on thought, faith and the wager of action
Solve problems constructively
“Why not ?” position
Good school teachers
Good managers
Good Auditors
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Life Positions
I-U+
Negative aspects of AC
get away from
I+U+
Positive aspects of all states
get on with
I-U-
Negative aspects of AC and CP
get nowhere
I+U-
Negative aspects of CP
get rid of
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Strokes
Physical from parents, partners
Psychological from teachers, friends, partners, acquaintances, managers
Positive for Being“Morning, Karen. Morning, John, you’re
looking very smart.”
Positive for Doing“This report is excellent.”
Negative for Being“Why are you so unhelpful ?”
Negative for Doing“You’re late again.”
No strokes = Worst
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Time Structuring
Intimacy
Games
Activities
Pastimes
Rituals
Withdrawal
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Withdrawal
Some of you may be doing it now
Physical or psychological
Response to threat, or to boring need to plan or think, or to boring people
British train passengers
Couch potatoes
Shy people in parties (me in my teens)
Mind is elsewhere
Don’t do it with clients, in phone calls
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Rituals
Programmed social, safe
No commitment or involvement
Shows us we’re in step with others
Provides positive strokes
Eating out Christmas
Elderly people shopping (and some young)
“Good morning, Mrs Smith, nice weather.”
“I’m John, what this interview is about…..”
Must do ritual to start talking to someone new
“How’s life ?” can get you further
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Pastimes
Unthreatening, non-committal, WI, small talk, parties, clubs, much sport, some holidays (Club Med, cruises, package holidays, back-packing)
Socially competent people do them successfully
Part of the route towards closer friendship
Essential in interviewing new contacts, or recruits
Can introduce pastime as they’re talking about their job and life
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Activities
Practical, with a goal
Work, playing sport, some holidays leisure (sailing, mountaineering, art, theatre)
Satisfying in themselves, or because of strokes received for completion
Good route to friendship and intimacy
This is what we do mostly at work
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Games
Cause trouble, wreck relationships
“Here we go again”, feeling, because games players keep playing them (we all do some occasionally, OK)
Ulterior transactions
Dishonest, put down self and others
Aim to get negative strokes confirming that the player is NOT OK (the aim of the game)
Better to be roughed up playing games than get no strokes at all
Games players are extraordinarily difficult to deal with, even for an experienced TA psychiatrist—don’t even attempt to, don’t respond
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Games People Play
Mine’s better than yours
Why don’t you ? Yes, but…
Let’s you and him fight
Why does this always happen to me ?
Now I’ve got you, you son-of-a-bitch
See what you made me do
What would you do without me ?
Con + Gimmick = Response Switch Cross up Payoff
Persecutor games players, or Rescuers suss out Victims often
Don’t fall for it
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Intimacy
Emancipation of Adult enables Natural Child to emerge
Friendship, partnering
Mutual total acceptance, caring, trust, empathy, affection
Spontaneous sharing, not socially programmed
Frightening and risky
I+U+ essential, lot of A—A
Can happen in midst of crowd, or at work
NOT equated with sex, which can often be a pastime
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Spontaneous Empathy
Won’t get enough insight for intimacy, but must give the impression you’re working towards it
Talk briefly about yourself, when you have a story relevant to what they’ve said
Show interest in their position---not necessarily just work
Empathise, end up with them seeing you as a friend, not a boss
“How’s life ?” can be a useful starter —I sometimes get quite amazingly personal answers
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Spontaneous Empathy
Talk about things or interests you have in common with them
As with Oxford dinners, avoid sex and politics and people they know (pictures on the wall)
Tell true anecdotes (eg about people you know and they don’t—but no names, no pack-drill)
Tell true stories about yourself, in a way that shows that they’re true. “I remember when.....”
Don’t have ready answers for everything. Admit you don’t know about............
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What now ?
So far maybe some learning, how to implant it and use it ?
Framework of knowledge
Stand behind own head
Analyse all transactions
Work, friends, neighbours, strangers
Observe others, shops, restaurants, bars, TV, radio, film, theatre, books
Creates skill, confidence, attitude
Use them to improve your communications and relationship management
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The combination of psychological
traits we use to classify &
describe a person in terms of
characteristics such as quiet,
passive, loud, aggressive, etc.
PersonalityPersonality
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Personality
• Unique pattern of traits and behaviors that define each individual
• What makes us recognizably the same from time to time and from place to place
• Patterns of behavior and thinking (Carlson)
• “...your characteristic pattern of thinking, feeling, and acting” (Myers).
• Setting may influence personality, but strong or rigid personalities are consistent.
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Prentice Hall, 2001 Chapter 4 65
Personality Attributes Personality Attributes and Behaviorand Behavior
RiskRiskTakingTaking
LocusLocusof Controlof Control
Self-EsteemSelf-Esteem
Type AType APersonalityPersonality
Self-MonitoringSelf-Monitoring
MachiavellianMachiavellianTraitsTraits
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Personality Traits And Work-related Behaviors
• Locus of control
– A personality attribute that measures the degree to which people believe that they are masters of their own fate
• Machiavellianism (“Mach”)
– A measure of the degree to which people are pragmatic, maintain emotional distance, and believe that ends can justify means
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Personality Traits And Work-related
Behaviors (cont’d)• Self-esteem (SE)
– An individual’s degree of life dislike for him- or herself
• Self-monitoring
– A measure of an individual’s ability to adjust his or her behavior to external, situational factors
• Propensity for risk taking
– The willingness to take chances—a preference to assume or avoid risk
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Locus of Control
• An individual’s beliefs about whether the consequences of her actions are controlled by internal variables or external ones
• Internal: belief that consequences of behavior depend on one’s own actions
– Ex: grade I get will depend on how hard I work
• External: belief that consequences of behavior are controlled by external factors
– Ex: grade I get will depend on how hard the tests are
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Internal & External Locus of Control
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Locus of Control
• Internal locus of control leads to
– Persistence in tasks
– Healthy behaviors, ex regular exercise, no smoking, good diet
– High academic achievement
– But also self-blame even when failure caused by external events
• External locus of control is implicated in some types of depression and learned helplessness
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Self-Esteem
• High Self-Esteem
Self-concept matches ideal self
• Low Self-Esteem
Self-concept more negative than ideal self
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Effects of High Self-Efficacy
Prior Experience
Sources of Self-Efficacy Beliefs Feedback Behavioral Patterns Results
High “I know I
can do this job”
Self-efficacybeliefs
Success
Be active—select best
opportunities Manage the situation—
avoid or neutralize
obstacles Set goals—establish
standards Plan, prepare, practice Try hard: persevere Creatively solve
problems Learn from setbacks Visualize success Limit Stress
Prior Experience
Prior Experience
Prior Experience
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Effects of Low Self-Efficacy
Prior Experience
Sources of Self-Efficacy Beliefs Feedback Behavioral Patterns Results
Self-efficacybeliefs
Be passive Avoid difficult tasks Develop weak aspirations and low commitment Focus on personal deficiencies Don’t even try—make a weak effort Quit or become discouraged because of setbacks Blame setbacks on lack of ability or bad luck Worry, experience stress, become depressed Think of excuses for failing
Prior Experience
Prior Experience
Prior Experience
Low“I don’t think
I can get the job done”
Failure
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Components of Self-Concept
• ROLE
Expectations or standards of behavior accepted by society
• SELF MONITORING
Observing one’s own behavior and adapting to the situation
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Practical Recommendations
• For high, moderate, and low self-monitors: Become more aware of your self-image and how it affects others.
• For high self-monitors: You cannot be all things to all people – caution - you can be perceived as insincere, dishonest, phoney, and untrustworthy
• For low self-monitors: You can bend without breaking, so try and be more accommodating while being true to your beliefs, Learn to read non-verbal cues.
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Proactive Personalities are Valued Human Capital
Proactive Personality action-oriented person who shows initiative and perseveres to change things
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Personality Tests
• Broad dimensions relating to individual traits that are consistent across contexts
• Related to interests and values.
• Utility rests on strength of link between personality measure and career
• Need to keep current on research relating personality to career choice, fit, satisfaction and performance (predictive validity)
• Best used as part of broad self-knowledge program
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Myers-Briggs Type Indicator
• 4 Dimensions
• Each individual prefers one aspect of each dimension (like being left or right handed)
• Everyone uses all the preferences to some degree
• 16 personality types
• Scores on MBTI show clarity of preference, not degrees of use
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Four MBTI dimensions
• E/I dimension refers to energy (extraversion, introversion)
• S/N function is what we prefer to pay attention to (taking in information)
• T/F function is the way we prefer to make decisions
• J/P dimension is how we like to live in the external world
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81
Talkative, open,Talkative, open,speaks then thinksspeaks then thinks
Reserved, closed,Reserved, closed,thinks then speaksthinks then speaks
Extraversion and Introversion
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Extraversion / Introversion
• Extraversion– energised by other
people (even when not with them)
– likes group working
– needs variety and action
– working alone is tiring
• Introversion– energised by internal
thoughts (even at parties)
– enjoys working alone– likes reading and
listening– good at concentration– company of others is
tiring
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83
Reads instructions, Reads instructions, notices detailsnotices details
Skips directions, Skips directions, follows hunchesfollows hunches
Sensing and iNtuition
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Clare Howard Consultants 84
Sensing and iNtuition
• S– likes practical
experience– likes visual/sensory
material– likes using learned
skills– needs factual
information– likes repetition
• N– prefers adding new
skills– looks at the big picture– theory first then
application– uses models and
frameworks for understanding
– likes variety– change
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85
Thinking and Feeling Deciding
The logical thing to do is ...
Goes by logicGoes by logic Goes by personal Goes by personal convictionsconvictions
I believe theright thing to
dois....
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Clare Howard Consultants 86
Thinking and Feeling
• T– needs logical structure
– wants efficient materials
– requires clear goals
• F– values harmony
– needs recognition
– seeks approval
– wants appreciation for effort
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87
Likes to have lifeLikes to have lifeunder controlunder control
Prefers to experiencePrefers to experiencelife as it happenslife as it happens
Judging and Perceiving
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Judging and Perceiving
• Judging – Likes and sticks to plans– Likes to know where
they are going– Likes things sorted out
and decisions made– Everything in its place
and a place for everything
– Enjoys reaching the destination
• Perceiving– Likes to go somewhere new
– Prefers to postpone decisions in case something more interesting turns up
– Never the same thing twice
– Likes plans because of the opportunity for change
– Enjoys the journey
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Putting the dimensions together
Sensing iNtuition
ThinkingFeeling
Source of Energy
Perceiving
Attitude to exploring and organising
Judging
ExtraversionIntroversion
PerceivingJudging
ESFP INFJ
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Characteristics Frequently Associated with Myers-Briggs Types
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Personality Tests: 16 PF
• Cattell, psychometric model factor analysis
• 16 years and older
• 16 primary factors
• 5 global factors
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16 PF Primary Factors• Reserved-Warm• Concrete-Abstract• Reactive-Emotionally
Stable• Deferential-Dominant• Serious-Lively• Expedient-Rule-Conscious• Shy-Socially Bold• Utilitarian-Sensitive
• Trusting-Vigilant
• Grounded-Abstracted
• Forthright-Private
• Self-Assured- Apprehensive
• Traditional-Open to Change
• Group-Oriented- Self- Reliant
• Tolerates Disorder-Perfectionist
• Relaxed-Tense
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16 PF Global Factors
• Introverted-Extroverted
– Extraversion
• Low Anxiety-High Anxiety
– Neuroticism, Emotional Stability
• Intuitive/Open-Tough Minded
– Openness
• Accommodating—Self-Oriented
– Agreeability
• Unrestrained—Self-Controlled
– Conscientiousness
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Have You Ever Wondered:
• Why some colleagues have very different impressions of your actions than what you intended to convey?
• Why some people enjoy working closely with their colleagues while others find committees frustrating?
• Why some people turn every project into a competition?
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Interpersonal Needs
• Need to work with others to accomplish tasks
• Need to work with others to reduce anxiety
• Need to work with others to define oneself
• Personality determines style of working with others
• FIRO-B measures differences in styles
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FIRO-B Measures Interpersonal Needs
• INCLUSION: The extent of contact and prominence that a person seeks.
• CONTROL: The extent of power or dominance that a person seeks.
• AFFECTION: The extent of closeness that a person seeks
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Measures How Much Needs are Expressed and Wanted
• EXPRESSED: The extent to which a person will initiate the behavior.
• WANTED: The extent to which a person prefers to be the recipient of the behavior.
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Inclusion Control Affection
Expressed Toward Others
I join other people, and I
include others.
I take charge, and I influence
people.
I get close and personal with people.
Wanted From
Others
I want other people to
include me.
I want others to lead me or give me directions.
I want people to get close
and personal with me.
FIRO-B Descriptors
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Team/Leadership Effectiveness
Inclusion (I) Control (C) Affection (A)•Do I give others enough space? (H)
•Did everyone get an equal chance to participate? (L)
•Do I promote my own ideas at the expense of others? (H)
•Can I allow team members to set priorities? (L)
•Can I intrude less on others? (H)
•Can I support and encourage others more? (L)
•Do I expect others to seek my input – do I ask for theirs? (H)
•Do I meet with my team often enough for their needs? (L)
•Can I be more flexible and accept ambiguity? (H)
•Why am I resisting – independence or real problem? (L)
•Am I too dependent on feedback on my work? (H)
•Does my emotional distance prevent me from being seen as supportive? (L)
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Total Need Scores:Offer insight into how you will tend to react in
interpersonal communication situations
• Lowest Score: Your weakest need area – where you are most willing to give-in or compromise.
• Highest Score: Your strongest need area – where you are most likely to “take a stand”.
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If Your Strongest Needs are for Inclusion
You will strive to be a leader who:
• Focuses on fairness and involving your team
• Integrates divergent interests
• Gains legitimacy through endorsement and consent
• Enjoys serving and benefiting the common welfare
• Desires to have a noticeable impact
• Likes to be viewed as a popular leader
• Is gratified by public recognition
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If Your Strongest Needs are for Control
You will strive to be a leader who:
• Focuses on the task to be accomplished• Meets deadlines• Provides structure and gives instructions• Sticks firmly to final decisions• Develops challenging goals• Gains legitimacy through task skill and
proficiency
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If Your Strongest Needs are for Affection
You will strive to be a leader who:
• Focuses on developing human resources• Strives to increase and maintain employee
satisfaction• Encourages and supports others• Minimizes conflict• Gains legitimacy through personal commitment
and loyalty• Invites feedback - respects honest communication
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Situations that:
• allow you to satisfy your strongest need are the ones you return to most eagerly
• emphasize your weakest need area are those you prefer to avoid
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Prentice Hall, 2001 Chapter 4 105
The The Big Five Big Five
Personality Personality ModelModel
Openness to ExperienceOpenness to Experience
ExtraversionExtraversion
AgreeablenessAgreeableness
ConscientiousnessConscientiousness
Emotional StabilityEmotional Stability
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The Big Five Model of Personality
Extroversion A personality dimension that describes the degree to which someone is sociable, talkative, and assertive.
Agreeableness A personality dimension that describes the degree to which someone is good-natured, cooperative, and trusting.
Conscientiousness A personality dimension that describes the degree to which someone is responsible, dependable, persistent, and achievement oriented.
Emotional stability A personality dimension that describes the degree to which someone is calm, enthusiastic, and secure (positive) or tense, nervous, depressed, and insecure (negative).
Openness to experience A personality dimension that describes the degree to which someone is imaginative, artistically sensitive, and intellectual.
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Matching Personalities And Jobs
PersonPerson JobPerformancPerformancee
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Holland’s Typology of Personality and Sample Occupations
• Realistic– Prefers physical activities
that require skill, strength, and coordination
• Investigative– Prefers activities involving
thinking, organizing, and understanding
• Social– Prefers activities that
involve helping and developing others
• Conventional– Prefers rule-regulated,
orderly and unambiguous activities
• Enterprising– Prefers verbal activities
where there are opportunities to influence others and attain power
• Artistic– Prefers ambiguous and
unsystematic activities that allow creative expression
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Six Personality Types & Sample OccupationsType Personality Characteristics Sample Occupation
Realistic: Prefers physical activities that require skill, strength, & coordination
Shy, genuine, persistent, stable, conforming, practical
Mechanic, drill press operator, assembly-line worker, farmer
Investigative: Prefers activities involving thinking, organizing, & understanding
Analytical, original, curious, independent
Biologist, economist, mathematician, news reporter
Social: Prefers activities that involve helping & developing others
Sociable, friendly, cooperative, understanding
Social worker, teacher, counselor, clinical psychologist
Conventional: Prefers rule-regulated, orderly, & unambiguous activities
Conforming, efficient, practical, unimaginative, inflexible
Accountant, corporate manager, bank teller, file clerk
Enterprising: Prefers verbal activities where there are opportunities to influence others & attain power
Self-confident, ambitious, energetic, domineering
Lawyer, real estate agent, public relations specialist, small business manager
Artistic: Prefers ambiguous & unsystematic activities that allow creative expression
Imaginative, disorderly, idealistic, emotional, impractical
Painter, musician, writer, interior decorator
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Relationship Among Occupational Personality Types
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Key Points of Holland’s Model
• There do appear to be intrinsic differences in personality among individuals;
• There are different types of jobs
• People in job environments congruent with their personality types should be more satisfied and less likely to resign voluntarily than people in incongruent jobs.
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Relevant Sites
• http://www.ibiblio.org/pub/academic/psychology/alt.psychology.personality/profiles/
• http://www.keirsey.com/
• http://career.missouri.edu/holland/
• http://www.self-directed-search.com/