organization effectiveness and change

Download Organization Effectiveness and Change

Post on 07-Apr-2018

215 views

Category:

Documents

0 download

Embed Size (px)

TRANSCRIPT

  • 8/3/2019 Organization Effectiveness and Change

    1/162

    ORGANIZATIONEFFECTIVENESS AND

    CHANGE

    1Organization Effectiveness and ChangePresentation

  • 8/3/2019 Organization Effectiveness and Change

    2/162

    ORGANIZATIONAL

    CULTURE & CHANGE

    2Organization Effectiveness and ChangePresentation

  • 8/3/2019 Organization Effectiveness and Change

    3/162

    Organization Effectiveness and ChangePresentation

    3

    CULTURE

    What is Culture?

    It is the set of important understanding that members ofcommunity share in common.

    2 types of culture:-

    SOCIETAL---Consists of patterned ways of thinking, feeling andreacting that are acquired by language and symbols that create adistinctiveness among human group.

    ORGANIZATIONAL---The deeper level of basic assumptions andbeliefs that are shared by members of an organization, thatoperate unconsciously and define in a basic taken for grantedfashion an organization's view of its self and its environment.

  • 8/3/2019 Organization Effectiveness and Change

    4/162

    Organization Effectiveness and ChangePresentation

    4

    ORGANIZATIONAL CULTURE

    An iceberg whereby the surface is based on a much deeper(and bigger) reality, yet this reality is usually unexamined.

  • 8/3/2019 Organization Effectiveness and Change

    5/162

    5

    Goals

    Strategy

    Structure

    Systems & procedures

    Products & services

    Financial resources

    Management

    Values, attitudes & beliefs

    Leadership style & behaviour

    Org. Culture & norms of behaviour

    Power, politics & conflict

    Informal groupings

    Formalorganization

    Informalorganization

    THE ORGANIZATIONALICEBERG

    Organization Effectiveness and ChangePresentation

  • 8/3/2019 Organization Effectiveness and Change

    6/162

    Organization Effectiveness and ChangePresentation

    6

    ORGANIZATIONAL CULTURE &CHANGE

    organizational life is not as neat, tidy or predictable asformal elements of organization such as structure, strategy& technology may imply.

    The culture and politics of many organizations constrain thedegree of change and transformation in which they cansuccessfully engage, even though such change may behighly desirable for meeting the challenges and demands ofthe wider environment.

  • 8/3/2019 Organization Effectiveness and Change

    7/162

    ORGANIZATIONAL

    CHANGE

    7Organization Effectiveness and ChangePresentation

  • 8/3/2019 Organization Effectiveness and Change

    8/162

    Organization Effectiveness and ChangePresentation

    8

    ORGANIZATIONAL CHANGE

    The illiterate of the 21st century will not be

    those who cannot read or write, but thosewho cannot learn, unlearn, and relearn.

    Alvin Toffler

  • 8/3/2019 Organization Effectiveness and Change

    9/162

    Organization Effectiveness and ChangePresentation

    9

    CHANGE

    What is Change?

    Change refers to any alternation which occurs in theoverall work environment of an organization.

    Coping process of moving from a unsatisfactory present

    state to a desired state. Change has following characteristics:

    Change results from pressure forces internally & externally.

    Whole organization is affected by the change in any part.

    Change takes place in all parts of organization at varying rates ofspeed and degree of significance.

    What is Planned Change?

    Results from deliberate attempts by managers toimprove organizational operations.

  • 8/3/2019 Organization Effectiveness and Change

    10/162

    Organization Effectiveness and ChangePresentation

    10

    CHANGE-IMPORTANT FACTS

    Change is the single most important factor in businesstoday:

    every business is an ongoing source of change.

    every professional discipline is a process of change. Every market force (customers, competitors, technology,

    regulations, distribution channels, suppliers, etc.) createschange that forces our change in response.

    Complex change is typically accepted if enough time is

    allowed. Rapid change can occur if its a small adjustment.

  • 8/3/2019 Organization Effectiveness and Change

    11/162

    Organization Effectiveness and ChangePresentation

    11

    ORGANIZATIONAL CHANGE

    What is Organizational Change?

    Organizational change is in regard to organization-widechange, as opposed to smaller changes such as adding anew person, modifying a program, etc.

    Also known as organizational transformation.

    It designates a fundamental and radical reorientation inthe way the organization operates.

    Example of organization-wide change include a changein mission, restructuring operations e.g. restructuring to

    self-managed teams, layoffs, etc., new technologies,mergers, major collaborations, "rightsizing", newprograms such as Total Quality Management, re-engineering, etc.

  • 8/3/2019 Organization Effectiveness and Change

    12/162

    Organization Effectiveness and ChangePresentation

    12

    ORGANIZATIONAL CHANGE

    Management of Organizational Change

    Management of change is defined as a conscious andconcerted initiative by managers.

    To watch over the behavior of uncontrollable forces, toassess their impact and influence of the controllableforces.

    And to evolve appropriate strategies and actionprogrammes to maintain a dynamic equilibrium between

    these 2 forces.

  • 8/3/2019 Organization Effectiveness and Change

    13/162

    Organization Effectiveness and ChangePresentation

    13

    ORGANIZATIONAL CHANGE

    What is provokes Organizational Change?

    Change should not be done for the sake of change; it'sa strategy to accomplish a goal.

    Organizational change is provoked by major outsidedriving forces like substantial cuts in funding, addressingmajor new markets/clients, need for dramatic increasesin productivity/services, etc.

  • 8/3/2019 Organization Effectiveness and Change

    14/162

    Organization Effectiveness and ChangePresentation

    14

    ORGANIZATIONAL CHANGE

    What is provokes Organizational Change?

    Organization-wide change is undertaken to evolve to adifferent level in their life cycle, e.g., going from aturbulent, entrepreneurial organization to more stable

    and planned development.

    Example Transition to a new chief executive can provokeorganization-wide change when his or her new andunique personality pervades the entire organization.

  • 8/3/2019 Organization Effectiveness and Change

    15/162

    Organization Effectiveness and ChangePresentation

    15

    ORGANIZATIONAL CHANGE-IMPORTANT FACTS

    Globalization of markets demands globalization ofbusinesses.

    Change with times, or get left behind.

    You will be hired to bring about change; not to justmaintain the status quo.

    You will need to become a change agent.

    Change will not stop, it will only go faster.

    No matter how well planned, it will not be trouble free.

    Each of us is accountable to making change acceptable.

  • 8/3/2019 Organization Effectiveness and Change

    16/162

    ARTICLE-A LETTER OFCOMPLAINT

    List out the problems faced by thecustomer?

    What changes has to be brought about bythe manager to ensure complete customersatisfaction?

    Organization Effectiveness and ChangePresentation

    16

  • 8/3/2019 Organization Effectiveness and Change

    17/162

    Organization Effectiveness and ChangePresentation

    17

  • 8/3/2019 Organization Effectiveness and Change

    18/162

    Organization Effectiveness and ChangePresentation

    18

    FORCES OF CHANGE

    2 Types of Forces:

    INTERNAL FORCES EXTERNAL FORCES

    Human Resource Problems/Prospects Demographic Characteristics

    Managerial Behavior/Decisions

    Technological Advancements

    Market Changes

    Social & Political Pressures

  • 8/3/2019 Organization Effectiveness and Change

    19/162

    Organization Effectiveness and ChangePresentation

    19

    LEVELS OF CHANGE

    3 Levels of Change:

    LEVELS OF CHANGE

    INDIVIDUAL LEVEL CHANGE Like change in job assignment, transfer

    to new location etc.

    GROUP LEVEL CHANGES Group work prominent in organizations.

    Both Formal & Informal Groups

    considered while implementing change

    eg Trade Union.

    ORGANIZATION LEVEL CHANGES These changes affect both Individual &Group and take place over long period

    of time. Always taken by Top

    Management. Eg. Reorganization of

    Org. Structure, Shift in Organizations

    Objective.

  • 8/3/2019 Organization Effectiveness and Change

    20/162

    Organization Effectiveness and ChangePresentation

    20

    TYPES OF CHANGE

    4 Types of Change:

    TYPES OF CHANGE

    STRATEGIC CHANGE Change in the mission of the organization. Eg.

    Acquisition of BA over US Airways.

    STRUCTURAL

    CHANGE

    Shifts in the authority & responsibility distribution. Eg.

    Decentralized Operations and Participative

    Management Styles.

    PROCESS ORIENTED

    CHANGE

    Relates to technological developments, information

    processing, automation etc.

    PEOPLE ORIENTED

    CHANGE

    Changes directed towards performance improvement,

    group cohesion, loyalty etc.

  • 8/3/2019 Organization Effectiveness and Change

    21/162

    Organization Effectiveness and ChangePresentation

    21

    RESISTANCE TO C