organizational change for performance and asset management...
TRANSCRIPT
Organizational Change for Performance and Asset Management
Tuesday, May 22, 20181:00-2:30 PM ET
TRANSPORTATION RESEARCH BOARD
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Purpose
Discuss how state departments of transportation and metropolitan planning organizations may integrate performance and asset management into their decision-making processes.
Learning ObjectivesAt the end of this webinar, you will be able to:• Understand how to choose approaches for managing
change within their own agencies
presented to presented by
moderated by
Organizational Changefor Performance
and Asset Management
Transportation Research Board Webinar Series Nathan Higgins, Cambridge Systematics
Bryan Pounds, Massachusetts Department of TransportationChad Allen, Vermont Agency of Transportation
May 21, 2018
Brian ten Siethoff, Cambridge Systematics
Who we are
Brianten Siethoff
NathanHiggins
BryanPounds
ChadAllen
What today is all about
»Primer on Performance and Asset Management
»Primer on Organizations
»Massachusetts Department of Transportation (MassDOT) Case Study: Capital Planning Experience
»Vermont Agency of Transportation (VTrans) Case Study: Asset Management Experience
What we hope you learn
»A deeper understanding of organizations
»Some real-world stories to help you understandorganizational change
5
Performance and Asset Management Primer
What are the elements
Organization and Culture
Strategic Direction
2. Target Setting
Performance-Based Planning
Performance-Based Programming
Monitoring and Adjustment
Reporting and Communication
External Collaboration
DataManagement
Data Usabilityand Analysis
1.2.
3. 4.
6. 5.
A.
B.
C. D.
Source: FHWA Transportation Performance Management Toolbox
What you get out of it
»Consistent coordination and communication
»Clear decision-making
»Consistent plans
» Investments that help you meet your goals and objectives
How do you get there
Organization & Culture
A.1 Leadership Team SupportA.2 Roles & ResponsibilitiesA.3 Training & Workforce CapacityA.4 Management Process Integration
A.
9
Primer on Organizations
What is an organization?
Organization
Social Structures
Technology Goals
Participants
Legislature
Public
Other Agencies
Governor
How are DOT’s organized?
Focus
Decisions
Social
Manage
Divide the Problem Players
Match Problemswith People Play the Game
Routines and Procedures Enemy/Friend
Develop Procedures Bargain
Organizational Process
Bureaucratic Politics
How should they be organized?
Focus
Decisions
Social
Manage
Unified actors, consistent preferences, lots of information, clear goals
Assess objectives, identify options and consequences, and maximize value
Formal and hierarchical
Improving information and analysis
Rational Actor
How do we get from one to another?
»Prosci change management framework
• Awareness—I know why…
• Desire—I want to…
• Knowledge—I know how to…
• Ability—I am able to…
• Reinforce—We have the staying power to…
»Beliefs/Culture—I believe it is possible for us to…and doing so will lead to my success
What have organizations learned?
Source: CAS - Competence Assurance Solutions Ltd, London UK
7 Revelations
Asset management is a strategic approach, not a formula
The asset management system is the end of the beginning, not the
beginning of the end
A collective shift in beliefs and attitudes is needed
Asset management imposes responsibility on individuals
and groups
Asset management is driven by collective learning underpinned
by collectively shared knowledge
Asset management requires personal commitment as well as
professional development
Asset management demands openness about past performance
MassDOT Case Study
Who we are
Our mission is to deliver excellent customer service and safety to people traveling in the Commonwealth. We work to provide our nation’s safest and most reliable transportation system to strengthen our economy and quality of life.
At MassDOT, transportation is not about roads and bridges, or trains and buses – it is about people.
Mission
Vision
Where we are
2
Pavement and Bridge
Safety
4.5
OptimizingMaturity
Level
5 Stable and flexible.
Quantitatively ManagedMaturity
Level
4
DefinedMaturity
Level
3
ManagedMaturity
Level
2
InitialMaturity
Level
1
Proactive rather than reactive
Managed on the project level
Unpredictable and reactive
Measured and controlled
Who we werePrior to 2009 Reform
Mass Highway
Mass Pike
Mass Bay Transportation
Authority
Executive Office of
Transportation
Registry of Motor
Vehicles
Mass Aeronautics Commission
Mass Highway
Mass Pike
Mass Bay Transportation
Authority
Executive Office of
Transportation
Registry of Motor
Vehicles
Mass Aeronautics Commission
Mass Highway
Mass Pike
Mass Bay Transportation
Authority
Who we are2009 Reform
Massachusetts Department of Transportation
2014 weMove Massachusetts & Planning for Performance (PfP)
http://www.massdot.state.ma.us/Portals/22/Docs/WMM_Planning_for_Performance.pdf
2016:Evolution of PfP Tool - 2nd iteration
2017Evolution of PfP Tool – 3rd iteration
Case Study: The Safety SNAFU
The 7 Revelations
#1: Asset management is a strategic approach, not a formula#2: The asset management system is the end of the beginning, not the beginning of the end#3: A collective shift in beliefs and attitudes is needed#4: Asset management imposes a responsibility on individuals and groups to learn from each other#5: Asset management is driven by collective learning underpinned by collectively shared knowledge #6: Asset management requires personal commitment as well as professional development#7: Asset management demands openness about past performance
32
VTrans Case Study
Who we are
»1300+ employees»$620M Annual Budget w/ ~ 2% growth
Through excellent customer service, provide for the safe and efficient movement of people and goods.
A safe, reliable and multimodal transportation systemthat grows the economy, is affordableand protects the vulnerable.
Mission
Vision
Highway Division Chief Engineer
Maintenance & Operations
ProjectDelivery
Construction & Materials
Municipal Assistance
Asset Management & Performance
Office of Highway Safety
Deputy Chief Engineer
Who we are
Asset Management & Performance (AMP) Bureau
Who we are
4.5 Performance and Asset Management
OptimizingMaturity
Level
5 Stable and flexible.
Quantitatively ManagedMaturity
Level
4
DefinedMaturity
Level
3
ManagedMaturity
Level
2
InitialMaturity
Level
1
Proactive rather than reactive
Managed on the project level
Unpredictable and reactive
Measured and controlled
2007
20111995
2002
2006
Pavement Management
System
Initial AM Vision &
Work Plan
Road to Affordability
ARRA Projects
Tropical StormIrene
How we got here
2007
20111995
2002
Back to basics
Pavement Management
System
Initial AM Vision &
Work Plan
Road to Affordability
ARRA Projects
Tropical StormIrene
How we got here
2014
20142018
2017
2017
How we got here
AMP Bureau
Created
VTransparency
Change Management
Vermont Project Selection and Prioritization Process (VPSP2)
Vermont Asset Management Information System (VAMIS)Theend of the beginning
2014
20142018
2017
2017
How we got here
AMP Bureau
Created
VTransparency
Change Management
Vermont Project Selection and Prioritization Process (VPSP2)
Vermont Asset Management Information System (VAMIS)
Change
2014
2014
The beginning of the end
2017
2017
How we got here
AMP Bureau
Created
VTransparency
Change Management
Vermont Project Selection and Prioritization Process (VPSP2)
Vermont Asset Management Information System (VAMIS)
The 7 Revelations
#1: Asset management is a strategic approach, not a formula#2: The asset management system is the end of the beginning, not the beginning of the end#3: A collective shift in beliefs and attitudes is needed#4: Asset management imposes a responsibility on individuals and groups to learn from each other#5: Asset management is driven by collective learning underpinned by collectively shared knowledge #6: Asset management requires personal commitment as well as professional development#7: Asset management demands openness about past performance
42
Q&A
Today’s Participants
• Brian ten Siethoff, Cambridge Systematics, [email protected]
• Nathan Higgins, Cambridge Systematics, [email protected]
• Bryan Pounds, Massachusetts Department of Transportation, [email protected]
• Chad Allen, VT Agency of Transportation, Highway Division, [email protected]
Panelists Presentations
http://onlinepubs.trb.org/onlinepubs/webinars/180522.pdf
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