ORGANIZATIONAL COMMITMENT

ORGANIZATIONALOUTLINEOrganizational CommitmentAffectiveContinuanceNormativeWithdrawal BehaviorsPsychologicalPhysical

Organizational CommitmentOrganizational commitment is defined as thedesire on the part of an employee to remain amember of an organization.

Focus of commitment:OrganizationTop managementGroup/teamSupervisor

CLASS MODELGroup/Org. CharacteristicsLeadershipTeamsClimate/CultureIndividual CharacteristicsPersonality/ ValuesAbilityIndividual Processes

Job SatisfactionOrganizational JusticeMotivationIndividual Outcomes

Job PerformanceOrganizational CommitmentQUICK FACTSThe majority of employees (75%) are looking for anew job43 % of these were looking for more money35 % were reacting to dissatisfaction at theircurrent employerNeed a larger talent poolOnly 25 of largest 500 companies are confidentthat their current talent pool is sufficient

What Outcomes Are Associated With Commitment?Commitment is related to the following outcomesPerformance (+)OCB (+)Turnover (-)Withdrawal behaviors (-)

Discussion QuestionHave you ever worked for an organization that youfelt extremely committed to? Why?

Three Types of CommitmentAffectiveA desire to remain a member of an organizationdue to an emotional attachment to, andinvolvement with, the organization.Staying because you want to.ContinuanceA desire to remain a member of an organizationbecause of an awareness of the costs associatedwith leaving it.Staying because you need to.NormativeA desire to remain a member of an organizationdue to a feeling of obligation.Staying because you ought to.

QUICK EXERCISEI have found a family hereBecause I am indebted to the company for my professional growthTheres no better opportunities waiting for me in comparison to what I have nowWe had an agreement with my supervisor that I will stay here for long.Its hard to start all over again with a new company

DISCUSSION QUESTIONFrom a managers perspective, which type ofcommitment do you think is most important? Why?

Withdrawal BehaviorsWithdrawal behaviors are defined as a set ofactions that employees perform to avoid the worksituation behaviors that may eventually culminatein quitting the organization.

Psychological WithdrawalDaydreamingLooking busyCyberloafingSocializingMoonlighting

QUICK FACTSA recent Gallup (US) poll revealed that 70% ofemployees feel disengaged at workA recent survey of more than 3,000 employees from750 organizations revealed that 40 of their workday is spent responding to personal e-mail orsurfing the Web

Physical WithdrawalLong breaksMissing meetingsTardinessAbsenteeismQuitting

CONCLUSIONCommitment is multi-dimensionalThe changing employment contract has madecommitment an increasingly important thingCommitment is associated with a variety ofnegative outcomes (e.g., withdrawal behaviors)There are a number of things managers can do toincrease commitment