organizational communication ch-4
TRANSCRIPT
AUDIENCE INVENTORYAUDIENCE INVENTORY
Who are they?1. Primary Audience 2. Secondary Audience3. Key Decision Maker
What do they Know & Feel?1. Knowledge
2. Attitude and feeling
TECHNIQUES TO TECHNIQUES TO MOTIVATE AUDIENCEMOTIVATE AUDIENCE
Punish or RewardPunish or Reward
Appeal to Growth NeedsAppeal to Growth Needs
Use the Need for Balance Use the Need for Balance
Cost/Benefit AnalysisCost/Benefit Analysis
Be Sensitive to Character TraitsBe Sensitive to Character Traits
MOTIVATING AUDIENCE:MOTIVATING AUDIENCE:Appeal to their growth needs
Herzberg’s Research
Work itself (achievement)
Advancement (recognition)
Working relationship
Working Conditions
Safety
Maslow’s Needs Hierarchy
Personal Growth
Self-esteem
Group Affiliation
Safety
Survival
Growth Needs(Motivators)
Deficiency Needs(Hygiene Factors)
The Four C’s Model:The Four C’s Model: Business Personality Traits Business Personality Traits
TENDS TO WORK ALONE
TENDS TO WORK WITH A GROUP
MAINTAINS STATUS
QUO
CHANGE S STATUS QUO
Comptroller
(Bureaucrat)
Commander
(Efficient Achiever)
Collaborator
(Socialite)
Crusader
(Idealist)
Through
proce
dures
To accomplish
results
To ac
com
plish
“dre
am”
Through affiliation
Assignment -4
Write a note on the Four C’s Model of Character Traits.
Submission Deadline: Next class Submit in Handwritten or Printed
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