organizational development course catalogue - yukon · organizational development course catalogue...

Organizational Development

Course Catalogue

2016/17

Photo credit: Government of Yukon / F Mueller

Essential public service skillsEssential knowledge and skills specific to the public sector that are relevant to all employees.

• Advanced Critical Thinking

• Art and Craft of Public Policy

• Behavioural Economics

• Budgeting and Financial Management

• Corporate Orientation for New Employees

• Creating a Respectful Workplace Through Communication and Collaborative Practices

• Crucial Conversations®

• Developing Resilience During Change

• Evaluation Essential Skills

• Flourishing, the Science and Habits of Positive Mental Health

• FMIS-FM30 Inquiry

• Reaching Out Across Communities: Shaping Next Steps and Innovating Together with Users

• Human Centered Design

• InfluencingOthers

• Introduction to Creating a Respectful Workplace

• Introduction to Land Claims

• Introduction to YG FMIS

• Joint YG/YEU Grievance Procedure Training

• Leading Change

• Machinery of Government

• Management Skills for Admin Professionals

• Organization Development and Change Essentials

• Organizational Development and Change Intensive

• Orientation to YG for New Employees

• Outstanding Administrative Assistant

• Pension Education

• Project Management Essentials

• Quest/SOFT Reporting

• Real Talk

• Strategic Thinking

• Thriving, Striving and Surviving

• Traditional Knowledge

• Yukon First Nations History, Culture, Agreements & Self-Government

• Yukon First Nations Traditional Knowledge

Essential workplace skillsEssential workplace skills are relevant to all employees and are not specific to the public sector.

• Building on Your Strengths (Module 1 of Managing an Engaged Workplace)



• Flourishing, the Science and Habits of Positive Mental Health

• Management Skills for Admin Professionals

• Leading Change

• Meeting of Minds

• Orientation to Yukon Government

• Outstanding Administrative Assistant

• Presenting Like a Pro

• Project Management Concepts

• Real Talk

• Skillful Communication (Module 2 of Managing an Engaged Work Place)


• Step Up How you Speak Up

• Seven Grandfathers Teachings

• Talk on Teams (Module 3 of Managing an Engaged Work Place)

• Thriving, Striving and Surviving

Developing leaders at all levelsAn important part of the Organizational Development branch (ODB) mandate is to implement and support a variety of leadership development initiatives within the Yukon government.

ODB offers a range of courses to support the development of leaders at all levels of the organization and create a high performing public service.

Each course is connected to one or more of the following program areas:

• Essential workplace skills

• Essential public service skills

• Management skills

• Leadership skills

For course schedules visit: https://yukonnect.gov.yk.ca/employeeinfo/learning-development 1

Leadership skillsLeadership capabilities allow all employees to influence decisions and set the culture of our workplaces.

• Advanced Change Leadership




• Building Your Team

• Coaching for Performance

• CostBenefitAnalysis



• Reaching In: Liberating Creative Adaptability in Everyday Meetings





• Leading Change



• Managing an Engaged Workplace (5 Modules)

• Organizational Development and Change Essentials


• Powerful Conversations - Learning Labs

• Navigating HR Management: An Overview for Managers

• Performance Management (intro)


• Real Talk


Management skillsSpecific skills to support sound decision-making and enable managers to navigate YG systems and processes.

• Advanced Change Leadership


• Art and Craft of Policy



• Building Your Team

• Creating a Respectful Workplace Through Communication and Collaborative Practices

• Coaching for Performance

• CostBenefitAnalysis



• Reaching In: Liberating Creative Adaptability in Everyday Meetings





• Introduction to Creating a Respectful Workplace

• Introduction to Land Claims

• Introduction to YG FMIS

• FMIS-FM30 Inquiry

• Joint YG/YEU Grievance Procedure Training

• Leading Change


• Managing an Engaged Workplace (5 modules)

• Powerful Conversations - Learning Labs

• Managing for Success in a Labour Relations Environment

• Meeting of Minds

• Navigating HR Management: An Overview for Managers

• Organizational Development and Change Essentials


• Performance Management (intro)


• Quest /SOFT Reporting

• Real Talk


• Yukon First Nations History, Culture, Agreements & Self-Government

Course calendar

For up-to-date, detailed information of scheduled courses, visit the course calendar on the Learning and Development site on Yukonnect: https://yukonnect.gov.yk.ca/employeeinfo/learning-development

Training request form

To register for an Organizational Development branch course, download and complete a training request form from the Learning and Development site.


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Online trainingLynda.com offers thousands of online video courses to help you learn technology, creative and business skills. The Yukon government has a corporate subscription to lynda.com that is available to all Yukon government employees.

Employees are responsible for ensuring they have their supervisor’s approval to take online training through Lynda.com before signing up for an account.

For more information visit the Learning and Development site on Yukonnect.

To sign up for a Lynda.com account send an email to: [email protected]

Registration and enrollmentCourse registration To register for a course, complete a Training Request form. Fill in the appropriate information, print it off, get the required signatures from your supervisor and submit to your departmental HR branch. Approved forms are forwarded to the Organizational Development branch by your HR branch.

Enrollment status Two to three weeks prior to the start of a course, enrollees receive an email containing all the logistical details of the course. If you’ve not received a confirmationemail,youarenotenrolledyet.Besureto double-check the date, time and location of your course.

Other organizations Depending on the course, seats may be purchased by other organizations. To purchase a seat, contact the Organizational Development branch at 867-667-8198 or [email protected].

Communities Some of our courses, programs and services can be delivered in Yukon communities. To enquire about an offering in your community, or to explore other learning options, contact the Organizational Development branch at 867-667-8198 or [email protected].


Funding supportThe Learning and Development Fund (previously PTTP) supports the technical training and professional development of Yukon government employees.

It recognizes that employees want to keep learning throughout their careers and that public servants are better equipped to deliver services and make good decisions when their knowledge base and skills are up to date.

The Learning and Development Fund (LDF) supports employee learning by helping to offset the costs of tuition, conference registration fees and fees for memberships in professional associations. The LDF also supports a limited amount of employer-coordinated training and learning opportunities for employee cohorts.

The LDF is divided into four program streams:

1. Short learning events

2. Study programs

3. Memberships

4. Corporate skills upgrading

Thefirsttwoprogramstreamsfundapplicationsfrom individual employees who want to take a course, attend a conference or workshop, or follow aprogramofstudythatwillearnthemacertificate,diploma or degree.

The third program stream is available to individual employees or departments seeking partial reimbursement of the cost of membership in a professional association. This support is one component of an overall government approach to the payment of membership fees, described in General Administration Manual (GAM) Policy 3.14: Membership Fees.

The fourth program stream aims to achieve economies of scale by supporting a group of employees to take training or follow a learning program at the same time. The learners targeted by this stream are employees in positions common across government, rather than positions that exist in only one or a few departments.

To learn more about the Learning and Development Fund, visit the Learning and Development site on Yukonnect, or contact the Organizational Development branch at 867-667-8198 or [email protected].

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CoursesAdvanced Change Leadership .......................................................................................................................................................................5Advanced Critical Thinking: Tools for Decisions in Complex Contexts .........................................................................................5The Art ‘n Craft of Public Policy .....................................................................................................................................................................5Behavioral Economics - Integrative Thinking and Design Thinking ................................................................................................6Building your Team .............................................................................................................................................................................................6Coaching for Performance...............................................................................................................................................................................6Corporate Orientation to YG for New Employees ..................................................................................................................................7Creating A Respectful Workplace Through Communication and Collaborative Practices .....................................................7Crucial Conversations ........................................................................................................................................................................................7Developing Resilience During Change .......................................................................................................................................................7Evaluation Essential Skills .................................................................................................................................................................................8Flourishing: The Science & Habits of Positive Mental Health ..........................................................................................................8FMIS-FM30 Inquiry (formerly called “MPNet Inquiry”) ........................................................................................................................9Guiding Circles Series ........................................................................................................................................................................................9Human Centred Design ....................................................................................................................................................................................9InfluencingOthers ..............................................................................................................................................................................................9Introduction to Creating a Respectful Workplace ..................................................................................................................................9Introduction to YG FMIS ................................................................................................................................................................................10Joint YG-YEU Grievance Procedure Training .......................................................................................................................................... 10Leading Change ................................................................................................................................................................................................10Machinery of Government ...........................................................................................................................................................................10Managing for an Engaged Workplace .....................................................................................................................................................11Management Skills for Administrative Professionals ........................................................................................................................ 12Meeting of the Minds .....................................................................................................................................................................................12Navigating HR and Managing Employee Performance for Managers and HR Practitioners ............................................. 12Organization Development and Change Intensive ............................................................................................................................. 13The Outstanding Administrative Assistant ........................................................................................................................................... 14Pension Education ...........................................................................................................................................................................................14Presenting Like a Pro ......................................................................................................................................................................................14Project Management Essentials .................................................................................................................................................................15Project Management Essentials for Construction .............................................................................................................................. 15Quest/SOFT Reporting ...................................................................................................................................................................................16Reaching In: Liberating Creative Adaptability in Everyday Meetings ......................................................................................... 16Reaching Out Across Communities: Shaping Next Steps and Innovating Together with Users ....................................... 16Real Talk ...............................................................................................................................................................................................................17Seven Grandfather Teachings ....................................................................................................................................................................17Strategic Thinking ............................................................................................................................................................................................17Step Up How You Speak Up.........................................................................................................................................................................17Thriving, Striving and Surviving in Today’s World ............................................................................................................................... 18Yukon First Nations Traditional Knowledge ........................................................................................................................................... 19Yukon First Nations History, Culture, Agreements and Self-Government ................................................................................. 19Aboriginal Relations in Yukon .....................................................................................................................................................................21Applying for YG Jobs ......................................................................................................................................................................................21First Aid ...............................................................................................................................................................................................................21French Language Training ............................................................................................................................................................................21Overview of YG’s Corporate Health and Safety Management System ........................................................................................ 21Writing in Government of Yukon Style ....................................................................................................................................................21Workplace Hazardous Materials Information System (WHMIS) Training ................................................................................. 21



Advanced Change LeadershipIn 2015, over 200 Yukon government staff have learned about human systems dynamics (HSD) and used HSD modelsandmethodstosee,understand,andinfluencetheir sticky issues. A foundation has been set for collaboration and coherent calls to action to cope with the complex environment the public sector expects in 2016. Leaders across the system can use HSD to address issues for themselves and their staff members, teams, branches, across the government, and with the whole community.

This two-day Adaptive Action Lab will help leaders to:

• Recognize and frame their most sticky issues.

• Practice using models and methods to see, understand,andinfluencethoseissues.

• Network with others across the government to build relationships and address issues that arise across silos.

• Prepare to share their learning and support others to build adaptive capacity.

Participants will bring their own sticky issues to address and leave with.

Materials will include handouts, worksheets, and a copy of Adaptive Action: Leveraging Uncertainty in Your Organization for each participant. Participants will complete pre-work.

Instructor: Glenda Eoyang, Ph.D.

Advanced Critical Thinking: Tools for Decisions in Complex Contexts Drawing upon emerging insights from cognitive neural science and human systems, this 2-day course will introduce participants to practices in applied cognitive complexity for improving decision-making. Working through a series of facilitated group processes, attendees will gain insights into how advanced critical thinking is achieved with the engagement of multiple stakeholders. The course will provide insights to avoid practices that undermine critical thinking while reinforcing approaches that support critical thinking at the organizational level.

Instructor: Cognitive Edge

The Art ‘n Craft of Public PolicyThis workshop will give participants a brief overview of the theories and models relevant to each componentofthepolicycycle(problemdefinition,agenda setting, policy design, options evaluation, implementation, program evaluation). This workshop will be of particular interest to program managers as well as those individuals who are interested in how public policy is created and impacts their work in government.

At the end of the workshop participants will be able to:

• Explaintheforcesthatinfluencepublicpolicy.

• Describe the main components of policy discourse.

• Provide a description of each of the steps in the policy cycle.

• Defineinstrumentsofpublicpolicy.

• Make a connection between the instruments of public policy and the nature of policy issues.

• Engage stakeholders in different ways.

• Develop mutually exclusive policy options.

• Address the challenges associated with policy implementation.

• Explain the strategies to assess policy outputs and outcomes.

Discussion of theories will be interspersed with practical exercises to help put the theory in practice.

Prerequisites:None.Participantsmaybenefit from attending the Machinery of Government workshopfirst.

Instructor: Thea Vakil, University of Victoria

How do these courses apply to your career development?As you consider your learning plan and how the courses listed in this catalogue apply to your career developmentitisrecommendedthatyoufirstreviewthe four program areas listed on pages 1 and 2. These will provide some guidance to help inform your decisions.

These courses do not represent the full breadth of learning and development opportunities available to YG employees. For the more information on the programs and services provided by the Organizational Development branch visit: https://yukonnect.gov.yk.ca/employeeinfo/learning-development

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Behavioral Economics - Integrative Thinking and Design ThinkingPolicy development is critical to the process of government in that it provides analysis and data that it gives decision-makers what they need to ensure that the public interest is met. This task takes on increased importance today in a changing environment of citizen expectations,technologyandthecomplexityoffiles,all of which call for new ways of addressing policy challenges. Thus, policy makers need new skills to develop policy options and to assist decision-makers This two-day course will examine new policy concepts such as behavioral economics (Nudge theory) as well as integrative thinking and design thinking and provide a realistic understanding of how decisions are made under conditions of risk, uncertainty and complexity, and discuss how integrative thinking and design thinking can improve policy design and implementation.

Instructor: Institute on Governance

Building your TeamThe ability to develop a strong sense of teamwork is a critical skill for any leader that manages a team, and in fact teamwork may be one of the few sustainable advantages that organizations can have in today’s competitive world. This workshop is designed to provide the skills to leaders that help diagnose how their own team is performing and to identify the steps that need to be taken to optimize it. Skills are taught through a hands-on team based simulation that exposes all of the common pitfalls. The workshop is a skills-based training version of our popular team optimization facilitation that we typically do with intact teams.

Results participants can expect: Clearer roles and responsibilities; improved levels of trust and ability to resolveconflict;guidingprinciplesthathavebuy-inand are followed; greater levels of accountability and improved team results; improved self-awareness about own style when leading teams

Key focus areas: The 5 disfunctions of a team; buildingtrustandresolvingconflict;communicationand feedback on teams; team structure; roles, responsibilities and decision making on teams; team meetings; developing guiding principles

Target audience: This workshop is relevant to leaders at all levels that manage teams either directly or indirectly (e.g. project managers).

Instructor: Kwela Leadership and Talent Management

Coaching for PerformanceHow does one hold people accountable for results while still motivating them to give their best? The consistent answer is that by far the largest factor is thebehaviorofthemanagerandmorespecifically,coaching behaviors.

Engaged employees frequently report that they understand what is expected of them, are empowered to make decisions as their skills improve and receive feedback when they have done a good job and when they have not. Just as importantly, when they face barriers on the job, the manager makes an honest attempt to understand and problem-solve in a constructive way.

This program provides the core management skills that maximize employee performance and engagement. It makes extensive use of skills practice using actual participant case studies in order to ensure relevance and prepare participants for critical conversations back on the job.

Results participants can expect: Higher levels of performance of staff members; improved accountability with respect to people executing on their prior commitments; increased opportunities for staff to grow their skills; higher levels of engagement and improved retention

Key focus areas: Employee engagement and coaching; the 8 essential behaviors for managing people; setting clear expectations; giving feedback and holding people accountable; recognition; active listening; negotiating expectations; delegating situationally; coaching with the GROW model; holding tough conversations; holding one-on-one meetings with employees

Target Audience: This course is applicable to people managers at all levels.

Pre-requisite: This workshop compromises a pre-workshop assignment (reading a short article) and two post-workshop activities (a 30-minute meeting with a workshop participant one month after the session, and completing a short on-line survey two months after the session to determine your application of knowledge and skills back on-the-job. These steps aim to further support your learning.


Corporate Orientation to YG for New EmployeesWelcome to your new position with the Government of Yukon!

This corporate orientation session is designed to support and complement the orientation provided by your department, supervisor and co-workers. This orientation will be especially relevant to those new employees who have never worked with the Government of Yukon before.

Instructors: Various departments

Creating A Respectful Workplace Through Communication and Collaborative PracticesThis one-day workshop looks at what it takes to create and maintain a respectful, healthy, well-functioning workplace as required by the Respectful Workplace Policy. In an engaging and interactive format, participantsreflectonwhattheycancontributetoa respectful workplace and what the barriers are. As unmanagedconflictcangetinthewayofarespectfulworkplace, this workshop presents a variety of practical modelstohelpparticipantslookattheirownconflictstyles,analyzewhatiscausingconflict,andconsidersome new ways of addressing it. Case scenarios will be used to apply the policy and models, and participants will be expected to contribute to the dialogue in this workshop.

Open to all employees.

Instructors: ConflictManagementPractitionersfromtheRespectfulWorkplaceOffice


Crucial Conversations®A workshop for all of those who are faced with the challenge of ‘crucial conversations’ – conversations where the stakes are high, opinions vary, and emotions run strong. They are crucial conversations because when they are ignored or handled poorly, the results typically include strained relationships, poor performance and dismal productivity.

This highly acclaimed two-day workshop will provide practical skills for navigating crucial conversations, helping participants to create alignment and agreement by fostering open dialogue around those high-stakes, emotional, or risky topics. Participants in the workshop will learn how to speak and be heard (and how to encourage others to do the same) so that the best ideas emerge, high quality decisions are reached and actions are taken with unity and commitment.

The workshop will teach participants how to:

• speak persuasively, not abrasively

• foster teamwork and better decision-making

• build acceptance rather than resistance

• resolve individual and group disagreements

To gain the most from each day, ensure your calendar is free and you come prepared to participate fully in each day’s activities. Please note that there is a cost recovery of $125 per participant for this course. This is half of the true cost ($250), therefore it is not eligible for funding through the Learning & Development Fund (formerly PTTP).

Instructor: Crucial Conversations facilitators

Developing Resilience During ChangeWhen an individual is experiencing high levels of change, their capacity to adapt can rapidly be depleted. Resilience – the ability to remain productive during turbulence – helps people achieve better outcomes for themselves and their organizations. This half-day course explains why change can be challenging and introduces a set of seven “change muscles” that help individuals use their energy more effectively as they move through the adaptation process. Participants receive individual feedback on their own resilience, and engage in exercises that provide practice in applying each of the characteristics. They leave with an action plan for strengthening their resilience.

Photo credit: Government of Yukon / gbpcreative.ca


Successful completion of this half-day course will increase your knowledge and ability to:

• Understand why change can be challenging.

• Recognize change-related disruption in work and personal settings.

• Identify signs that you and those around you are experiencing change overload.

• Formulate effective responses to change- related challenges.

• Enhance your own resilience.

• Deliver more effective performance during turbulence.

Instructional strategies: This workshop is highly interactive. The instructor presents key concepts, then helps the participants build personal connections through discussions, interactive exercises, and games.Participantsreceiveconfidentialindividualfeedback based on a questionnaire that is completed in advance of the course. They complete an action plan for developing their personal resilience, and are encouraged to reach out to others in the class to provide mutual support for development.

Audience: Developing Resilience During Change is designed for individual contributors, supervisors, lower to mid-level managers, members of intact teams. This topic can also be delivered effectively to upper-level managers and senior leaders with revisions to the form and design.

Prerequisites: Completion of personal resilience questionnaire.

Instructor: TidalShift Inc.

Evaluation Essential SkillsAs part of the Essential Skills Series (ESS), Evaluation Essential Skills is a four-day workshop that equips participants to enter and participate in the evaluation fieldandtodevelopasevaluationprofessionals.Participants will be able to describe in basic terms 28 core evaluation concepts - from the uses and benefitsofevaluationthroughcommondatacollectionmethods to evaluation ethics and standards - and will gain elementary experience in six core practices - from creatinglogicmodelstowritingfindingsstatements.

The ESS was completely re-designed in 2014 by the Canadian Evaluation Society incorporating state-of-the-art thinking and modern adult learning principles. Prior knowledge of evaluation, or of social science research methods, is not required, and this course is geared towards individuals who are new to evaluation.

Topics discussed in this course include:

• foundations of evaluation

• evaluation objectives and roles

• programprofiling

• evaluation questions

• evaluation indicators

• common research methods

• evaluation design

• data collection

• data management and analysis

• synthesizing evidence

• communicatingevaluationfindings

Instructor: Canadian Evaluation Society

Flourishing: The Science & Habits of Positive Mental Health Flourishing is based on the research about what enables people to live life fully and meaningfully, and be “the best version of themselves” most of the time. These factors include: positive emotions, engagement (flow),relationships,meaning,andaccomplishment,PERMA for short.

This workshop introduces participants to practical, everyday habits and practices that increase happiness, life satisfaction and resilience. These same habits also improve physical and mental health, increase productivity and creativity, and build stronger, more compassionate environments at home, work and in the community. And, the best part is that these habits and practices also improve the health and well-being of the people in our lives. Along the way, success strategies for making and maintaining change will be discussed, and participants will be introduced to free, publicly available print, video, on line resources and self-assessment tools that support further self-discovery and personal growth.

Course objectives are:

• To increase knowledge and understanding of the factorswhichunderlieflourishing

• To learn about the practices that promote flourishing

• To practice and problem solve ways of incorporating these habits and practices into our home and work.

Instructor: Paula E. Pasquali, Ph.D.

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FMIS-FM30 Inquiry (formerly called “MPNet Inquiry”)Learn how to use various inquiry functions in the FMIS-FM30 general ledger, accounts payable, purchasing, fund accounting and accounts receivable system. This hands-on workshop takes place in the Organizational Development Branch computer lab.

Prerequisites: Participants must have an active Quest/SOFT reporting account to take this training.

Instructor: David Charchuk

Guiding Circles SeriesGuidingCirclestakesafun,interactive,flexible,andholistic approach to career development. It is designed to guide individuals toward career paths through self-reflection,careerexplorationanddecisionmaking.Guiding Circles uses a traditional Aboriginal worldview with contemporary career development concepts to help individuals achieve career satisfaction, break down cultural barriers, and better understand aboriginal workforce challenges.

ParticipantsfindthatGuidingCircleshelpsawakentheir sense of self-esteem, self-awareness and helps to uncover personal talents that can be transferred to a future career. This happens through activities that help them tell their story and relate life experiences to career planning.

Instructor: Sarah Johnston

Human Centred DesignHuman-centered design taps into the creative abilities we all have, that typically get overlooked by more conventional problem-solving practices.

Human-centered design is a process that is inspired by behaviors rather than demographics, takes place in natural contexts versus controlled settings, and relies on dynamic conversations rather than scripted interviews.

Ultimately, it is a process that helps teams transform difficultchallengesintodesirablesolutions—allthrough design.

Instructor: Royal Roads University

Influencing OthersTargeting Yukon goverment leaders who wish todeveloptheirabilitytoinfluenceandbuildcommitment within their team, or across the organization or engage with stakeholders outside of YG.

This two day workshop will help them:

• Increase capacity to develop supportive relationships and foster the learning of others through effective engagement.

• Enhance effectiveness of preparation, planning and executive of engagement activities.

• Provide a variety of methods, processes and approaches to generate commitment and build internal coalitions, to reach the organization’s goals.

• Provide opportunities for focused and strategic discussions on how to effectively engage within and across the organization while recognizing existing mandates.

• Introduce and establish benchmarks for measuring the success of engaging others on a number of levels including providing outstanding service to clients, commitment to a higher purpose and support for an idea, project or change.

• Create and establish a broad vision and set of core values regarding engagement within and across the organization.

Instructor: ADR Education

Introduction to Creating a Respectful WorkplaceThis half-day workshop begins the dialogue about what it takes to create and maintain a respectful, healthy, well-functioning workplace. In an engaging and interactive format, participants will be introduced to their responsibilities under the Respectful Workplace Policyandreflectonwhattheycancontributetotheirown respectful workplaces. Discussion will include what gets in the way of a workplace being respectful andhowunmanagedconflictcanimpactaworkplace.This workshop will introduce participants to a variety of practical models for understanding and responding to conflictanddisrespectfulbehaviours.

Open to all employees. Work units are welcome to register for these classes as a group. Class sizes are limited to 20.

Instructors:ConflictManagementPractitionersfromtheRespectfulWorkplaceOffice


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Introduction to YG FMISThis half-day workshop provides an overview of Yukon government’s Financial Management Information System (FMIS) including the general ledger, accounts payable, purchasing, fund accounting and accounts receivable.


Joint YG-YEU Grievance Procedure TrainingThis one-day course was jointly developed by the Yukon government and the Yukon Employee’s Union (YEU) to assist you in understanding the grievance procedure framework and your roles in the grievance procedure, and to increase your effectiveness in grievance problem-solving, and your understanding of the grievance process generally. This training will be delivered jointly by union and employer representatives to classes made up of both union and employer representatives, and will include role-playing in a number of grievance scenarios. If you are a manager, supervisor, shop steward or human resources professional, who participates in the grievance procedure in the YG-PSAC collective agreement,youwouldbenefitfromattendingthis course. It is also open to employees who are interested in becoming a shop steward or moving into supervision or management.

Please indicate on your Training Request Form whether you most often represent the union (shop steward) or the employer (supervisor/manager/HR), so that we can ensure a mix of interests in each class.

Instructors: Union and employer representatives

Leading Change“It is not the strongest of the species that survive nor the most intelligent, but the one most responsive to change.” - author unknown, commonly misattributed to Charles Darwin

Organizations need to respond to changes in their business environment to remain relevant. Leaders need to initiate the right change within their organizations. This is a key competency that managers must master. This workshop shows them how – the session is light on theory and uses real change case studies where participants have to illustrate principles and tools.

Results participants can expect: Deal better with resistance to change; use a practical change model

to gain commitment; increase the odds of better implementing important projects.

Key focus areas: Economic and social changes driving change; what do leaders do and say; the psychology of change; why organizations respond slowly; ways in which people are threatened; a change management model; practical tools and techniques for effecting change; how to apply lessons learned back on-the-job.

Target audience: This course is applicable to managers and leaders who lead both incremental and larger scale change in their organizations.

Pre-requisite: This workshop comprises a pre-workshop assignment (reading a short article) and two post-workshop activities (a 30-minute meeting with a workshop participant one month after the session, and completing a short on-line survey two months after the session to determine your application of knowledge and skills back on-the-job). These steps aim to further support your learning.


Machinery of GovernmentThis 1.5-day interactive course focuses on Cabinet governance and implications for management in the Yukonpublicservice.Itwillbemostbeneficialformiddle and senior managers and those involved in the development of material for Cabinet decision and in briefingdeputiesandMinisters.

Drawing on the experience of the former Cabinet Secretary, participants will explore why we do what we do and the parameters within which we work.

Specifically,discussionwillfocuson:

• The foundations upon which the Yukon government was formed.

• The roles of Cabinet, the public service and the interface between the two.

• Best practices.

• How decisions of Cabinet are made and communicated.

• What Cabinet needs from senior managers for informed decision-making.

Over the course of 1.5 days, participants will develop briefingmaterialsthatwillbeusedatamockCabinetmeeting on the morning of the second day.

Instructors:ExecutiveCouncilOfficeofficialsandJanetMoodie (former Cabinet Secretary)


Ideal candidate: The ideal candidate is interested in engaging in continuous learning to develop their ability to supervise and manage people at work. Thiscertificatedevelopstheinterpersonalskills(self-awareness and management) and intrapersonal skills (socialskillsandinfluence)necessarytosucceedinhavingapositiveinfluenceintheworkplace.

Modules: Therearefivemodulesrequiredtosuccessfullycompletethecertificate:

1. Building on your strengths

2. Skillful communication

3. Talk on teams

4. Coachingthroughconflict

5. Organizational culture and change

Each module takes two days to complete and is offered twice a year (visit the Learning and Development site on Yukonnect for dates).

Participants, in conjunction with their managers, will determine how many courses they would like to take each year and can proceed at their own pace. Each modulewillspecificallyaddressYGcompetenciesthrough theory, new learning applications and skill development. Participants are strongly encouraged to take the modules in the numerical order presented.

Credit from previous workshops: Successful participants from the courses listed below can attend a one-day bridge course and receive credit for Modules 1 and 2.

• Talk Matters (Health and Social Services, 2011-2013);

• Navigating Organizational Dynamics (Staff Development, 2013);

• Enhancing Your Supervisory Excellence (Staff Development, 2014-2016); and

• Quality Conversations (Environment, 2014).

Managing for an Engaged WorkplaceManaging for an Engaged Workplace is a ten-day certificate based on developing proficiency in the Yukon government’s Core Competency Framework (see page 23). All modules are instructed by Lyn Hartley, Ph.D.

1. Building on your strengthsIncrease your self-awareness of personal strengths and natural working style. The course material will help participants identify approaches to self-managetheirstrengthsandshadows.Inthisfirstmodule, you will develop a learning plan that identifiesareasofdeliberatedevelopment.

In this course you will use Myers-Briggs Type Indicator (MBTI) to identify your personal strengths at work. If you have not taken this assessment you will be required to complete it online before the course and if you have taken it please send your four letter ‘type’ to the Organizational Development branch.

2. Skillful communicationBuild your interpersonal skills in working with a wide variety of individual styles in the work place. In this course, you will investigate ways to integrate regular two-way conversations as an effective means to engage staff.


3. Talk on teamsInvestigate ways to improve interpersonal communication within groups and teams. You will explore what makes a healthy group/team, how groups develop and how to work through workplace dynamics with groups.

4. Coaching through conflictExplore your personal preferences to working throughconflict.Emphasiswillbeondevelopingskillsforeffectivelyapproachingdifficultconversations in ways that are congruent to your natural style. We will use this knowledge to help younavigateconflictsituationsforyourselfandsuccessfully coach others.

5. Organizational culture and changeUnderstandtheinfluentialdimensionsoforganizational culture and the manager’s role in shaping the conditions for an engaged workplace. We will also investigate how to implement successful change initiatives that take the organizational culture into consideration.

Management Skills for Administrative Professionals Extendyourinfluenceandincreasethevalueofyourrole in the organization.

Management is frequently described as the art of getting work done through others. This requires a set of skills and talents that Administrative Professionals candeveloptoextendtheirinfluence,meettheirmanager’s expectations, create a professional image, takeinitiative,solveproblems,resolveconflict,plancurrent and future activities, and have a springboard for career development.

If you are in the role of executive secretary or administrativeassistantyou’llfindthisworkshoptobeessential to your present job and critical to your future.

This workshop is not a lecture. It is a hands on opportunity to identify your existing management skills, develop new skills and bring increased opportunity to your organization and to you personally.

Target audience: Anyone working in an administrative role, who wishes to increase the value they provide to their organization.

Instructor: Performance Management Consultant

Meeting of the MindsThis one day workshop focuses on understanding people and advancing collaboration in the workplace. Using experiential and interactive learning, individuals discover how to leverage their own strengths and develop awareness of what others bring to the table. Participants will gain understanding of how to communicate and work more effectively by harnessing diverse perspectives.

Prerequisites: Participants will be asked to complete aquestionnairesothataconfidentialpersonalprofilecan be created in advance of the course.

Navigating HR and Managing Employee Performance for Managers and HR PractitionersThis 1.5-day workshop is designed for managers and supervisors who make human resources decisions, and the HR practitioners who support them. It provides an overview of what supervisors and managers need to know to help understand their role, responsibilities and options when it comes to managing their employees’ performance, with a focus on the performance planning and evaluation cycle.

This workshop differs from other ODB courses that providein-depthcoverageofspecifichumanresourcesissues, e.g. Master Class with Rosemary Tait, the Joint YG-YEU Grievance Procedure training, Disability Management Process training, Crucial Conversations® andYGHiringandStaffingDelegationtraining.Itgivesa nod to those other HR-related courses, but with minimal overlap, providing an introductory overview of how managers and HR practitioners work together on things like hiring, grievances, accommodations, discipline, and how those different processes impact each other.

Through exercises, group discussion, and round-tables with guest speakers, you will learn:

• about performance management with a focus on optimizing the Personal Performance Plan (PPP) process

• howtomaximizethestaffingprocess

• when to discipline (and when not to)

• about employee engagement

• about your role in your employees’ training and development

TheclassificationcontentwillbefacilitatedbystafffromtheCompensationandClassificationbranch.Thediscipline section of the course will be delivered by subject area experts from the Labour Relations branch.

Target audience and registration criteria: managers, supervisors and HR practitioners.

Instructor: Jan Malfair, Director of Human Resources, Department of Environment


These organizational development courses are part of the MastersCertificatein Organization Development and Change through York University. They are mandatory pre-requisites for other courses in this Masters Certificateprogram.

Organization development is concerned with an organization’s ability to build the capacity of their people and systems to adapt to business change and emerging goals, improve their effectiveness and achieve the best possible outcomes for clients, customers and stakeholders.

ThroughtheMastersCertificateprogramyouwillgainthe applied knowledge and practical experience to solve critical business and organization development challenges with proven behavioural science-based approaches and techniques.

Organization Development and Change Essentials: an IntroductionThis introductory course is an opportunity to see if the organizationaldevelopmentandchangefieldisforyou. You will receive help in applying your learning to your own work situation and career goals.

The course addresses three fundamental questions:

What is OD?

• RootsofODandhowtheyhaveinfluencedthe fieldtoday.

• Definitions,values,beliefsandcommonapproaches.

Who am I as an Instrument of Change?

• Roles of a change agent, and which you are most suited to.

• OD competencies personal assessment and goal-setting.

What is OD and Change in Action?

• Research in practice.

• Step-by-step experiential case study.

Instructor: York University

Organization Development and Change IntensiveThiscertificateprogramcourseisdesignedtoprepare you for the complex work of designing and facilitating organization development and change to solve complex business and organizational issues. It is taught in two class sessions, supported by an on-line learning community.

Topics include:

An overview of organization development.

• OD frameworks, theories and methodologies and how they have shaped our workplace.

• The role of the OD practitioner in aligning leadership, learning, people systems, organizational structure and processes, and relationships, with its strategic priorities and goals.

• The dynamics of learning and change in individuals and organizations.

Understanding the consulting role and process.

• Gathering and analyzing data, developing shared diagnoses and interventions.

• The dynamics of consulting relationships including workingwithpower,influenceandpolitics.

• Learning how to use models as tools for assessment and intervention.

Understanding systems change and OD interventions.

• Systems theory and approaches to change.

• Envisioning the “what and “how of change.

• Designing interventions for team, intra-department and organizational settings.

• Using criteria for assessing OD interventions.

Pre-requisite: completion of Organization Development and Change Essentials: an Introduction or permission of instructor

Instructor: York University

FormoreinformationaboutthisMastersCertificatevisit: http://seec.schulich.yorku.ca/long_program_introduction.aspx?p=masters-certificate-in-organization-development&tab=1


Organizational Development courses

The Outstanding Administrative Assistant Management skills vital to today’s office.

In today’s workplace, the administrative support position is the nerve centre of business, industry and government at all levels. Called upon to increase theeffectivenessoftheofficeenvironment,theadministrative assistant needs to manage strategies, publicrelations,resources,time,stress,difficultpeople,conflictandcrisissituationscalmly,effectivelyandprofessionally. This workshop provides management skills vital to today’s support position.

This energetic, fun and fast-paced course will show you how to achieve respect as an indispensable member ofyourofficeteam.Inacomfortableandcontrolledlearning environment, you will explore and expand upon techniques and methods, and learn the critical skills required to get the work done on time, keep the officerunningatpeakefficiency,andbalanceworkandpersonal life.

Topics include:

• attitude: yours and everyone else’s

• role and functions of the administrative assistant

• your leadership role in the team

• planning, prioritizing and organizing skills

• communication skills

• managing time, workload and stress

• the seven pillars of the professional administrator’s job

• managingconflict

• the context we work in

• dealingwithdifficultpeople

• personal action plan

• evaluation and closure

Target audience: Anyone in an administrative or support staff role.

Instructor: Performance Management Consultant

Pension EducationThis half-day workshop is delivered by facilitators certifiedbytheCanadaPensionCentre,whichistheprimaryofficeresponsiblefortheadministrationofour pension plan.

This workshop only provides information about the pension plan and does not include information aboutotherbenefitsorretirementplanning.

Pension information is available on the Canada Pension Centre website: http://www.tpsgc-pwgsc.gc.ca/remuneration-compensation/services-pension-services/pension/index-eng.html

Instructor:CertifiedFacilitatorsfromTheCanadianFederal Pension Centre

Presenting Like a ProLearn how to make your presentations effective and powerful! In this course you will:

• Develop self-awareness into the way you present to groups.

• Find your own unique way to inject passion into your presentations.

• Learn the best practices.

• Identify which you feel you can adopt.

• Practiceenoughsothatyoufeelasignificantchange in the way you present – today!



Photo credit: Government of Yukon

Project Management EssentialsAfter 15 years of successful delivery and with more than 12,000 successful participants, Procept have recently launched a new and improved version of this, their most popular course designed to give new project managers and project team members the essential tools they need to deliver successful projects. This course covers the complete project lifecycle: from initiating, through project planning and execution, to project close-out.

As well as great learning experience for an individual, this course is also suited for “jump-starting” an entire project team.

Participants will gain practical skills to:

• Use the terminology and processes of modern project management

• Prepare a complete and accurate project plan for your project

• Facilitate team discussions to learn from the PM experiences of others

• Practice PM skills using templates

• ValuethebenefitsofaconsistentPMmethodology

Target audience: The Project Management Essentials course is appropriate for individuals who are responsible for managing smaller projects. Participants on a project team of any size, especially those who have not yet been exposed to the tools, techniques and terminology of formal project management.

Instructor: Procept

Project Management Essentials for Construction This fundamental level 3-day course is designed to give new project managers and project team members working in a construction environment the essential tools they need to deliver successful projects. This course utilizes a simple turnkey construction project that is developed through the complete project lifecycle,frominitialprojectproposalanddefinition,throughprojectimplementation,andfinallytotheoften neglected project completion phase.

This course is Gold Seal accredited by the Canadian Construction Association.

Participants will gain practical skills to:

• Identify and avoid common causes of project failure.

• Identify options for structuring a project team.

• Develop clear project purpose, deliverable and objectives statements.

• Identify key areas of project risk, assess their impact and identify strategies for managing risks.

• Incorporate outside contractors as part of your project team.

• Analyze project scope by separating into discrete, manageable activities, complete with measurable deliverables.

• Modeltheflowandtimingofaproject.

• Identify “critical path” high priority tasks.

• Measure project status and performance with respect to cost and time.

• Create a productive team environment.

• Implement steps to properly close-out a project.

Target Audience: The Project Management Essentials for Construction course is appropriate for individuals who are responsible for managing construction projects, active participants on a project team, especially those who have not yet been exposed to the tools, techniques and terminology of formal project management. While of interest to contractors, the course is more targeted at “owners” and those who represent them.

Instructor: Procept


Project management courses

Photo credit: Government of Yukon

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Reaching In: Liberating Creative Adaptability in Everyday Meetings* Unwittingly, the conventional structures used to organize how people routinely work together frequently generate feelings of frustration and fail to provide space for risk-taking or good ideas to emerge and germinate. Conventional meeting methods are either too inhibiting (presentations, status reports and managed discussions) or too loose and disorganized (open discussions and brainstorms) to creatively engage people in shaping their own next steps. This means that huge amounts of creativity, time and money are wasted.

In this roll up your sleeves session, we will cover “how to” liberate creative adaptability in everyday meetings and activities. This includes: making the purpose of your meetings clear; increasing the velocity and productivity of meetings of any size; eliminating counter-productive behaviors to make space for innovation; including and unleashing every voice in shaping next steps; and, designing meetings thataddressspecificneedssuchasproblemsolving,coordinating across functions, launching innovations, and strategy-making. The course will feature easy to learn and practical methods called Liberating Structures.

Target Audience: Leaders and managers who want more productive and engaging meetings.

Prerequisites: none-required, however previous experience with Liberating Structures will accelerate performance. Course content will be useful in Reaching Out: Shaping Next Steps Together with Citizens.

Instructors: Keith McCandless, Liberating Structures and Shannon Patterson, Connection Works

Reaching Out Across Communities: Shaping Next Steps and Innovating Together with Users*Our world is increasingly complex, interdependent, and culturally diverse. The most pressing challenges we face cut across geographic, cultural, and technical boundaries. Reaching out and working together productively with difference is central to making progress.

Liberating Structures are practical how-to methods to helpyouincludeandunleasheveryone—particularlyendusersofyourservices—insafelytakingbiggerrisks. Liberating Structure introduce tiny shifts in the way we meet, plan, decide and relate to one another – and these tiny shifts are simple and easy-to-learn! No experts required. The course will reach beyond conventional surveys and focus groups to build skills in: observing and recording actual behaviors of users inthefield;prototypingsolutionsinseriously-funrapid iterations; engaging everybody in noticing opportunities for positive action; practicing neglected forms of listening and helping at-the-feet of your end users; advancing and, designing action-research projects with developmental goals and evaluation. Mastery of reaching out is simply a matter of practice.

Target audience: Leaders, managers, and frontline staff who want to generate more innovation with users of their services.

Prerequisites: none-required, however previous experience with Liberating Structures will accelerate performance. Course content will be a useful follow-on to Reaching In: Liberating Creative Adaptability in Everyday Meetings

Instructors: Keith McCandless, Liberating Structures and Shannon Patterson, Connection Works

* Both courses will feature Liberating Structures (LS). LS make it easy and practical to include all voices in everyday meetings and community outreach. A two-part workshop makes it possible for participants to attend one or both sessions. Many of the skills learned apply to both challenges. Additionally, on-site coaching will be offered in short 60-90 minute sessions on Thursday and Friday of the same week for those that have immediate implementation needs.

Quest/SOFT ReportingLearn how to run the various reports that are available in Quest/SOFT Reporting. These reports provide information on accounts payable, general ledger, fund accounting commitments and budget vs. expenditures. Features such as creating AP vendor and GL account code lists will be covered, including how to create saved reports.

Prerequisites: Participants must have an active Quest/SOFT reporting account to take this training.


Real TalkREAL conversations can only take place in an environment of respect where there is a willingness to understand as well as to be understood. The universal principles and skills taught in this course will ensure conversational success. Participants have the opportunity to identify their conversations that tend to be less than effective–or even destructive–so they can learn what to do in order to improve those conversations.

Instructor: DialogueWORK

Seven Grandfather Teachings: Wisdom, Love, Respect, Bravery, Honesty, Humility, TruthThis workshop explores how to incorporate these teachings into your work and life. Learn about this one concept that weaves together seven values and their shadow side. The facilitator will demonstrate how they are connected. These teachings can help you to be a high performer and achieve authenticity in work and life. Participants will leave with a greater awareness and personal responsibility about the repercussions of their actions. The format of this workshop is both lecture style and small groups to help us understand how the Seven Grandfather Teachings work together. Participants will also explore potential obstacles and barriers to applying the teachings in a YG context. This course is open to all employees.

Instructor: Ian Angus, Six Nations Lenape (Delaware)

Strategic Thinking

Dynamic and innovative organizations require leaders at all levels who can think strategically, anticipate issues, solve problems, and make decisions based on new and emerging information while keeping the long-term vision in mind.

In this workshop, you will have the opportunity to work with a variety of tools, applying them to an important challenge or opportunity in your own organization. You will develop greater awareness of your own biases and assumptions that may stand in the way of achieving results. You will learn how and when to apply different types of thinking - systems thinking, critical thinking, and creative thinking - to a problem or opportunity and how to work with stakeholders to make and implement decisions.

Participants will:

• Definestrategic,systems,creative,andcriticalthinking.

• Identify aspects of strategic thinking you currently use and those you under-use.

• Identify organizational and individual barriers to strategic thinking.

• Identify current issues which require strategic thinking.

• Ask questions that stimulate strategic thinking in yourself and others.

• Apply strategic thinking tools to an important current issue.

• Develop approaches to help stakeholders think and act strategically.

• Identify other tools which you can learn to apply in the future.

Target Audience: Leaders, project managers, team members, whose work has an impact on the organization’s future.

Instructor: TidalShift Inc.

Step Up How You Speak UpWhat message are you broadcasting? Ever wondered how you are coming across? In a meeting? When delivering important information? When presenting to the public? Even just in your workplace when working with a team? This introductory workshop uses video feedback to assist with understanding the sub-textual messages we are sending. Participants will be expected to bring something to present; anything – an idea you want to put forward at a staff meeting; abriefingtoyourteamaboutanewdeadline;apublic service announcement; a proposal to your boss about a different way of doing things. Each person will be videotaped two times. The facilitator will lead a respectful and sensitive session where the work is deconstructed and we evaluate what contributes to successful message communication.

Instructor: Arlin McFarlane


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Thriving, Striving and Surviving in Today’s WorldThis workshop introduces participants to the evidence of what works when it comes to staying in charge of your life, even through times of change, stress and adversity. This is useful in a team environment to understand the drivers that can impact productivity. The toolkit that you will be given allows you to prevent or reduce stress-related problems, increase productivity and performance, build smoother relationships, improve life and work satisfaction.

Resilience (the ability to bounce back from adversity) isn’t a trait or characteristic that individuals are born with, but a set of skills, routines, and habits. Employees can learn and use these techniques everyday to minimize and lessen the impact of stress in their lives, stay focussed on what’s important, increase productivityandkeepasmoothlyfunctioningoffice.As a side note, many of our participants have reported that these practical skills can be applied in everyday life with positive results.

Participants will get the opportunity to try out about 20 state-of-the-art, evidence-based skills or routines that can be applied in everyday life to help manage your energy, time, and response to stress, make course corrections when life events distract you (as they inevitably will), and build the competence to navigate the challenges and opportunities of daily living, inside and outside of work. This “cafeteria-style” approach allows participants to select 1-3 skills from the toolkit whichbestfittheirpersonality,lifestyle,and life circumstances.

The course objectives are:

• To increase knowledge and understanding of the factors that build resilience.

• To learn and practice evidence-based skills and routines that underlie effective stress management.

• To learn the keys to developing and sustaining new habits.

Instructor: Paula E. Pasquali, Ph.D.


Leadership PathwaysLeadership Pathways is a talent development framework designed to identify and develop the leadership competencies of promising Yukon government employees so that as an organization wecanfillopeningsatsuccessivelyhigherlevelsofthe organization. By developing a pool of potential leadership candidates this will help create a more effective public service populated by engaged and productive employees. The framework will guide the selection of participants and their learning plans, career-planning, coaching and developmental assignments.

Pilot phase 2016/17

The program is currently being piloted and the full implementation is expected in 2017. There are many talented people who would like an opportunity to experience development as recognition of their performance and personal commitment to the organization. Following the evaluation of the pilot, the full launch of the Leadership Pathways program next year will assist us in recognizing individuals on a more continuous basis. It will also allow us to identify talent from multiple levels within the organization. Allowing us to balance operational needs with the needs of individual employees.

For more information contact the Organizational Development branch at 867-667-8198 or [email protected].


Yukon First Nations History, Culture, Agreements and Self-GovernmentDiscover how modern-day negotiations have helped build interpersonal relationships through which communications between the governments can occur. Follow the oral history that weaves its way through the fabric of Yukon First Nations culture and helps to explain its spiritual beliefs, potlatches and the clan system of organization. Review First Nation beliefs, social and justice systems, the Indian Act’s incompatibility with these systems and how these systemsinfluencedcontemporaryYukonland-claimnegotiations. Examine the Umbrella Final Agreement, First Nation Final Agreements and the implementation of Self-Government Agreements.

Allemployeeswillbenefitfromattendingthis four-day workshop.

Instructors: Both Ingrid Johnson, whose Tlingit name is K’ayyaddeh and Marilyn Jensen, whose Tagish name is Yadultin, hold degrees in anthropology. They form LegendSeekers Research Inc., and research and develop curricula for First Nations and the governments of Canada and the Yukon. Their delivery styles honour traditional First Nations culture.

Yukon First Nations Traditional Knowledge

Randall Tetlichi shares Old Crow Gwich’in First Nations perspectives about their traditional knowledge, spirituality and culture.

Traditional knowledge is passed down from generation to generation through stories told and shared by the elders. Randall will share with you the teachings that the elders of Old Crow and others throughout North America have passed onto him. These teachings can stimulate self-awareness, caring and fellowship with others.

This workshop includes two days of in-class lecture and a one-day outdoor sweat ceremony. Learn about some of the medicines and plants used by First Nations, explore drumming and songs that are also used to impart traditional knowledge. The sweat, on the third day, will help bring together the mind, the body, the spirit and the in-class teachings. The sweat is considered optional and will be discussed in class.

Instructor: Randall Tetlichi, formerly a Chief for the Old Crow Gwich’in, now travels throughout North America speaking to audiences about his First Nations culture. He shares his knowledge of the land and caribou with a variety of northern “land and wildlife” stewardship groups, and provides counselling work to help heal people in his First Nation. Currently, Randall provides First Nations support to students and staff at Yukon College.

Access Yukonnect anywhere to learn about upcoming training opportunities

To access Yukonnect (SharePoint) at home, or anywhereoutsidetheoffice,gototheURL:

https://yukonnect.gov.yk.ca You will get a login prompt to enter your YNET or YESNET credentials. You must enter YNET\ or YESNET\ before your username, as seen below.

The Learning and Development site on Yukonnect is the most up to date location for YG learning and development opportunities.

All upcoming courses are added to the course calendar and you can access information about all programs and services provided by the Organizational Development branch.

The Learning and Development blog on Yukonnect features posts on upcoming courses and other items related to training and professional development opportunities.


Accountability in Public Institutions

A workshop to discuss:

• accountability

• monitoring and reporting

• review and evaluation

Participants would develop their understanding of:

• the nature of accountability in government

• public reporting

• annual reports

• program/policy review

• program/policy evaluation

• efficiencyandeffectivenessingovernment

Business Acumen for Organizational Development ProfessionalsThisisacourseintheMastersCertificateinOrganization Development (OD) program. It includes learning how OD can help an organization achieve strategic and operational agility. The pre-requisite course is Organization Development and Change Essentials.

Cost Benefit AnalysisExaminingtheelementsofcost-benefitandcosteffectiveness analysis. Familiarizing participants with thekeyterminologyofcost-benefitanalysisandproviding them with an understanding of the various componentsofacost-benefitanalysis.Thekeyconcepts may be examined and could include:

• The counterfactual

• Theviewpoint–societyversusspecificgroups

• Opportunity cost – the nub of every issue

• The cost of taxation – opportunity cost in action

• Valuationofcostsandbenefits

• Dealing with time – discounting

• Dealingwithinflation–realversusnominal

• Dealing with risk – sensitivity analysis

Critical Thinking

Budgeting and Financial ManagementProvides participants with an understand of different types of budgeting systems which government use and the roles of different decision-making bodies in setting government budgets. Topics will focus on important budgeting principles and the stage common in budget development processes from the initial establishment of broad priorities, through the budget review process, budget implementation and tothefinalstagesofresultsreporting.Theworkshopwill also discuss the role of program managers in managing resources throughout the budget year and the processes in place to ensure budget decisions are metandthatfinancialplansareresponsivetorapidlychanging program demands. Participants will learn the process for inputs into budget decisions, how to interpret budget decisions and their role in monitoring budgetary outcomes.

Governance and Driving Performance Management

Performance Management

Powerful Conversations Performance Learning Labs

Political Acumen Cultivate your political acuity to help meet the needs andexpectationsofelectedofficialsandtheir political staff

Potential courses (to be developed)

If you are interested in any of the courses that are currently under development, contact the Organizational Development branch and let us know. This helps to prioritize the development of future courses.

You can also check the course calendar on Yukonnect to see if the courses are now available.


Aboriginal Relations in Yukon This 2.5 hour information session will provide you with an overview of Yukon’s land claims and self-government agreements and reconciliation and consultation obligations with Yukon First Nations. The goal is to provide Yukon government employees with a broad understanding of Yukon government’s obligations and relationships with First Nations and provide information on the support Aboriginal Relations branch provides to all Yukon government departments. Please note the information presented in this session is also included the 4 day, Yukon First Nation History, Culture, Agreements & Self-Government, taught by Marilyn Jensen & Ingrid Johnson.

Contact: Carmen Ingram at 867-667-8998 or [email protected].

Applying for YG JobsApplying for YG jobs is a half-day course designed to inform participants about the YG hiring process. It will cover topics such as: writing your resume; creating yourprofileonE-Recruitment,Yukongovernment’selectronic hiring system; and preparing for your interview. These sessions are open to all YG employees but space is limited.

Contact: Cheryl Berkers, [email protected]

First Aid First Aid/CPR courses are offered through PSC’s Corporate Health & Safety Branch. Visit https://healthandsafety.gov.yk.ca/training-calendar to register for these courses.

French Language TrainingThe French Language Services Directorate provides French Language Training to Government of Yukon employees with a goal to increase the government’s capacity to actively offer services in French. Classes are offered in collaboration with the Association franco-yukonnaise (AFY) to both government employees and the general public. Courses run over three semesters (September to June), with intake in September, January and April.

Contact: [email protected] or go to French Language Services Directorate.

Additional courses not coordinated by the Organizational Development branch

These sessions are open to all YG employees. Your name will be added to a wait list and you will be contactedforfinalconfirmationwhenasessionisscheduled. No training request form is required. Specialized sessions can be arranged to meet your department’s operational requirements.

Overview of YG’s Corporate Health and Safety Management SystemThe Yukon government Corporate Health & Safety training is designed to help ensure all employees of YG have the tools they require to stay safe at work. This two day training course covers all elements of the Corporate Health & Safety Management System. Working through a series of examples and examining case studies, participants will begin to understand how each element works separately and how they all work together. Employees at all levels of the organisation will learn how to integrate Health & Safety into their daily business, as well as their individual roles and responsibilities in regards to Health & Safety. Training in the communities can be arranged upon request. A minimum of 10 participants is required.

Contact: Ken Schamber at 867-667-3498 or [email protected]

Writing in Government of Yukon StyleEver wonder why it’s not ‘the Yukon’ any more but just ‘Yukon’? Or why we’re no longer called YTG? This two-hour workshop has the answers and shows you how the Government of Yukon Style Guide can help you write more clearly and consistently and save you time. With plenty of opportunities for discussion and trying things out for yourself, you’ll come away with tips for writing in plain language and writing inclusively, as well as how to follow Yukon government style. You can also request a session tailored to your branch’s or department’s needs.

Contact: Joanna Lilley at [email protected].

Workplace Hazardous Materials Information System (WHMIS) Training Contact: Steve Hahn at 867-667-3498 or [email protected]

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Characteristics of an effective public service

Able to deliver professional and competent service in a non-partisan way to government.

Abletoprovideefficient,effective, responsive delivery of public services to citizens in an equitable and timely manner.

Committed to a process of continual service improvement at the transactional level, in addition to ongoing transformational initiatives designed to improve the effectiveness andefficiencyofthe public service.

Committed to full accountability and transparency, practising open government and stakeholder engagement. Able to show how revenues spent yield measurable results

CORE COMPETENCIESThe Core Competency Framework represents a Yukon government-wide commitment to leadership excellence at all levels of the organization. It represents the belief that leadership is an action and not a position. The eight core competencies describe the behaviours that are necessary to deliver the Yukon government’s organizational vision, goals and priorities.


Taking action and achieving results

Leading change and innovation

Demonstrating client focus

Promoting common values and ethics

Thinking strategically

Influencing others

Developing people

Modeling interpersonal skills and personal responsibility

Fosters the learning and development of others through supportive relationships. Transfers expertise and builds the long-term leadership capability of others by teaching, coaching and/or mentoring them.

Generates commitment while inspiring others. Builds coalitions internally and externally, toreachtheorganization’sgoalsbyusingavarietyofmethodsandadaptinginfluenceapproaches, and by effectively using knowledge of how the organization really works.

Focuses, commits, and applies resources to identify and achieve appropriate results.

Takes a comprehensive, long-term view, critically assessing options and implications, while linking decisions to strategic goals.

Leads the organization effectively through fast changing environments, and creates and implements a vision of an organization that is willing to take risks and test new approaches.

Creates a client-focused culture for the entire organization and engages others in providing outstanding service to internal and external clients.

Promotes the establishment, development and application of positive organizational values, ethics and standards of conduct.

Demonstrates strong self- awareness through deliberate learning from past experience andself-reflectiontoincreasepersonaleffectivenessandresponsibility.Usesstronginterpersonal skills to build credibility and personal effectiveness.

Organizational Development branchPublic Service CommissionSuite 210, 2nd floor Hougen’s Centre305 Main Street, Whitehorse, Yukon , Y1A 2B4 Internal Mail Code: Z-1 ODEmail: [email protected] Phone: 867-667-8198Toll Free/in Yukon: 800-661-0408 local 8198Fax: 867-393-6920

Visit the Learning and Development site on Yukonnect:https://yukonnect.gov.yk.ca/employeeinfo/learning-development

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