orientation for managers/employees your eap/efap & work-life/wellness resource
TRANSCRIPT
Orientation for Managers/EmployeesYour EAP/EFAP & work-life/wellness resource
Agenda
• Program overview• How LifeWorks can help • How LifeWorks can help managers• How to access the program
Please feel free to ask questions as we go along!
Program Overview
LifeWorks is available 24 hours a day, 7 days a week.• Toll-free telephone number for all questions and concerns• Voluntary and confidential• No additional cost to you and your dependents• Bilingual (English/French)• Telephonic and in-person counselling available (national service),
as well as video counselling live via webcam• Support and resources available online at LifeWorks.com and by
mobile app• Educational materials on a variety of topics• Research conducted on your behalf
Confidentiality
• Confidential vs. anonymous• Limitations• Intake process
Our Counselling Approach
• Counselling may take place over the telephone, by video (live via webcam) or in person
• Short-term, solution-focused• Number of sessions varies and determined on a case-by-case basis• Our EAP counsellors must:
- Adhere to our service and quality standards- Have a minimum of five years’ experience- Hold a Master’s degree in psychology, social work or other
human services field- Be members of their respective professional body
How LifeWorks Can Help
LIFE
• Retirement
• Midlife
• Student Life
• Legal
• Relationships
• Disabilities
• Crisis
• Personal Issues
HEALTH
• Mental Health
• Addiction
• Fitness
• Managing Stress
• Nutrition
• Sleep
• Smoking Cessation
• Naturopathic Services
FAMILY
• Parenting
• Couples
• Separation / Divorce
• Older Relatives
• Adoption
• Death / Loss
• Childcare
• Education
WORK
• Time Management
• Career Development
• Work Relationships
• Work Stress
• Managing People
• Shift Work
• Coping with Change
• Communication
MONEY
• Saving
• Investing
• Budgeting
• Managing Debt
• Home Buying
• Renting
• Estate Planning
• Will Kit
Emotional Well-being
• Relationship, marriage and family issues• Stress-related and work-life balance issues• Mental health concerns such as depression and anxiety• Grief and loss• Addiction and recovery
Services & Tools: • Depression Centre • Resiliency assessment• Depression assessment• Resiliency tutorial
Parenting and Childcare
• Child-rearing
• Single-parenting and blended families
• Pregnancy, infertility and adoption
• Special needs
• Bullying
Services & Tools:• Becoming a Parent• New & Expectant Parent Kit• Child Safety Kits• Questions Parents Ask blog• Childcare/Summer Camp Locator• Career Cruising for Teens
Caring for Older Adults
• Caregiver support and resources
• Alzheimer’s disease, other dementias
• Older adult health issues
• Long-distance caregiving
• Living independently, coordinating in-home care
• Searching for and assessing assisted living
and long-term care facilities
Services & Tools:
• Hiring an In-home Caregiver (booklet)
• Older Adult Safety Kit
• Facility Checklist
• Home Safety Checklist
Education
• Kindergarten and early education• Communicating with teachers and administrators• Homework and grades• College/university planning• Career planning and lifelong learning
Services & Tools• Career Cruising for Teens
Financial
• Personal budgeting• Managing debt• Saving and investing• Basic tax planning• Buying a home• Basic retirement planning
Services & Tools:• Taking Charge of Your Money (audio)• Online Financial Toolkit • Your Money blog• Financial calculators• Online budget worksheet
Legal Issues
• Speak to a lawyer for up to 30 mins at NO COST!• Up to a 25% discount off services beyond the consultation
(exceptions: Employment and Business law)• Family law• Real estate law• Bankruptcy• Criminal law• Estate planning
Services & Tools:• Complete Will Kit & Estate Planning Guide (online)• Divorce Toolkit
Health and Wellness
• Diet and physical activity• Stress reduction• Healthy aging• Living with a disability or chronic condition• Getting the sleep you need
Services & Tools:• Stop Smoking Centre• Naturopathic Services• Eating Well Telephonic Nutritional Counselling• Food & Fitness blog• Healthy Weight Calculators
Work and Career
• Co-worker relationships• Interpersonal and communication skills• Navigating workplace changes• Time management• Relocation• Shift work and telecommuting• Career progression/change
Services & Tools:• Becoming You: Finding Your Path in Your 20s and 30s
Midlife and Retirement
• Work after retirement• Empty nest issues• Growing as a couple• Life and retirement planning
Services & Tools:• Retire, Rewire, Renew: Planning Your Life After 50 (online toolkit) • Planning Your Future (booklet)
Everyday Issues
• Home improvement• Moving and relocation• Locating community resources• Volunteer opportunities
On www.LifeWorks.com you can...
• Search for information confidentially in five categories – Work, Life, Family, Health & Money
• Visit our Life Changes tab to support you during significant, stressful life transitions
• Access practical resources and educational materials, including:- Articles - online toolkits- Booklets- Podcasts and audio recordings- Interactive tools on budgeting, investing, home buying, health and retirement
planning
• Submit an online request to connect with a consultant OR order hard-copy educational materials
Life Changes
Mobile App for iPhone, Android and Blackberry
Access www.LifeWorks.com conveniently from your smartphone – and it’s FREE!
Mobile site coming 2015.
How to Contact LifeWorks
Go online – 24/7Access hundreds of articles, audio and multimedia resources, booklets and quizzes, locators, tutorials, assessments and calculators.
Talk to someone – 24/7Get advice and support by phone, as well as resources, recommendations and referrals.
Toll-free: 1.877.207.8833 TTY: 1.877.371.9978En Français : 1 877 307-1080
www.LifeWorks.com www.mieuxvivre.ca
username: XXXXXXXX , password: XXXXXXXX
We understand the issues managers face and the pressures you experience.
LifeWorks is here to help.
Management Consultation
Service provided by our Organizational Services team to support managers dealing with workplace issues/concerns.
We can:
• Serve as a confidential sounding board
• Help with sorting out complex, sensitive issues
• Coach for problem-solving, communication techniques
• Help identify resources
• Provide guidance when you need to refer an employee to the EAP
Issues for Management Consultations
• Employee performance, productivity and attendance issues
• Employee conflict
• Harassment in the workplace
• Discrimination
• Organizational change
• Support for employees who may be experiencing a mental
health problem
• Substance abuse concerns
• Violence, threats and anger in the workplace
• Burnout
Types of Referrals
• Informal
• Monitored
Monitored Referrals
• Consult with your Human Resources team first.• Contact LifeWorks management consultant before referring.• Employer and employee to sign Release of Information (ROI) form.• Employee can access counselling 24/7 through main EAP line –
suggested timeline is within three (3) business days.• Email or fax back signed ROI form.• LifeWorks provides follow up regarding employee’s participation with
EAP to Authorized Contact(s) listed on ROI. • Upon employee’s completion of counselling through the EAP,
LifeWorks to conduct final follow-up.
www.LifeWorkshr.ca
LifeWorks’ companion website dedicated to supporting program administrators and managers.
• Promotional materials
• Topical flyers to meet workforce needs
• Archive of support materials including quarterly newsletters, recorded webinars, monthly features, and more
• Research reports and manager resources
www.LifeWorkshr.ca
Manager’s Guide
Online manual to support you – available on www.lifeworkshr.ca • How we can help and when to contact us• Help with a wide range of employee needs• When an employee is experiencing personal problems or emotional
difficulties• Performance issues• Following up• Commonly asked questions
Manager Resources Series
Special monthly resource of value and interest to managers • Includes tools such as webinars, live discussion forums, podcasts,
whitepapers, research reports and more• Available in English/French • Monthly reminder delivered via email directly to program
administrators with access instructions
Ceridian Crisis Management
24/7 service available by phone to assess a critical incident and
provide qualified trauma support and direction.
• Recommend: Defusing, Debriefing, On-site counselling
• National network of more than 450 consultants specialized in post-traumatic intervention.
Types of issues:• Acts of violence in the workplace• Workplace accident• Mergers or acquisitions• Downsizing and reorganization
Employee Effectiveness Seminars
More than 100 seminars for employees and managers
• Delivered at your location or via webinar
• Facilitators are highly skilled professionals
• 60 minutes in length, or more in-depth options
such as continuing education tracks and coaching
Sample topics:
• Managing stress/Balancing work & life
• Enhancing personal productivity
• Parenting and teen issues
• Financial issues
• Helping older relatives
Reminders
LifeWorks is a confidential service available 24/7 to you and your
dependents, and to your employees and their dependents.
LifeWorks:
• Increases employee productivity
• Decreases costs related to absenteeism
• Provides employees with proactive, preventative wellness support, as
well as treatment
• Prevents concerns from escalating
• Improves retention and recruitment
• Improves loyalty
How to contact LifeWorks
Go online – 24/7Access hundreds of articles, audio and multimedia resources, booklets and quizzes, locators, tutorials, assessments and calculators.
Talk to someone – 24/7Get advice and support by phone, as well as resources, recommendations and referrals.
Toll-free: 1.877.207.8833 TTY: 1.877.371.9978En Français : 1 877 307-1080
www.LifeWorks.com www.mieuxvivre.ca
username: XXXXXXXX , password: XXXXXXXX
© 2014 Ceridian HCM, Inc.