osler june town hall
TRANSCRIPT
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JUNE TOWN HALLJune 23, 2015
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Submit now online at town.halls@williamosl
erhs.ca
QUESTIONS?
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AGENDA
• Welcome• Organizational Update• Clinical Update• Staff Experience Survey
Results• Foundation Update• Questions & Suggestions
OUR VISIONPAT I E N T- I N S P I R E D H E A LT H C A R E W I T H O U T B O U N D A R I E S
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OUR MISSIONI N N O VAT I V E H E A LT H C A R E D E L I V E R E D W I T H C O M PA S S I O N
OUR VALUESR E S P E C T E XC E L L E N C E A C C O U N TA B I L I T Y D I V E R S I T Y I N N O VAT I O N
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STRATEGIC PLAN: OUR FIVE-YEAR ROADMAP
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OSLER BY THE NUMBERS
5.3M+ interactions
725,000+ patient visits
210,600+ED visits
458,800outpatients
55,500+admissions
7,400babies born
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2014-15 – PUTTING PATIENTS FIRST
Patient-Inspired Experience• Regional Call Centre• CPEO• Patient Concierge• HELP Volunteers• CARE Rounding
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REDEVELOPMENT- STEPS ALONG THE JOURNEY
NewPeel Memorial
Peel Ground-Breaking
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REDEVELOPMENT – STEPS ALONG THE JOURNEY
New Ancillary Services Building
New Etobicoke General
Visit from Minister of Health
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2014-15 – THE YEAR OF PARTNERSHIPS
Setting the Stage for Change• Strategic Partnership
Committee• Joint QIP/ABP• Holiday Surge Planning• Palliative Pledge
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725,000+ patients 458,800 outpatient
appointments 210,600+ ED visits 55,500+ patient
admissions 7,400+ babies
Thank You!
2014-15 OUTSTANDING ACHIEVEMENTS
Improve AccessAmbulatory Care Virtual CarePalliative
InnovateMSKVascularCord BloodStudent Apps
ExploreResearch StrategyGlobal Health
Help UnderservedHealth Links
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2014-15 ANNUAL REPORT – READ ALL ABOUT IT
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CLINICAL UPDATE: EXEMPLARY CARE IN EYES OF PATIENTS
Year 1 Year 3
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CPP HIGHLIGHTS...
• Vascular Program• Health Links• CTAS 2 Redesign/Level IV
Trauma• Integrated & Virtual Mental
Health & Addictions• Medical Model of Care• Stroke
Strategy/Neurosciences• Bed Optimization
Strategies• Access to Ambulatory Care • MSK Centre of Excellence• Breast Program• Cataracts to EGH• NICHE level 3 & 4• Palliative Care Clinics….&
more!
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WHAT’S AHEAD - SUPPORTING THE SHIFT
• Build on philosophy of innovation and leadership
• Support strategic investment
• Meet financial obligations
• Focus on most appropriate setting of services
• Support the shift to more scheduled outpatient activity and virtual visits
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STAFF EXPERIENCE SURVEYS
48.6%Staff Response Rate
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OVERALL RATING OF ENGAGEMENT
• Proud to tell others that I am part of the organization
• Values similar to the organization
• Organization inspires best job performance
• Satisfaction with current job
• Look forward to going to work
• Rate hospital as a place to work
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AREAS OF STRENGTH, AREAS OF OPPORTUNITY
STRENGTHS
• Senior Management committed to high quality care
• Rate opportunity to make improvements in work
• Understand goals of organization
OPPORTUNITIES
• Rate recognition for good work
• Organization promotes staff health
and wellness
• Senior management acts on staff feedback
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THE IMPACT TO PATIENTS IN THEIR OWN WORDS…
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$15 MILLION MATCHING CHALLENGE
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EMPLOYEE GIVING CAMPAIGN
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THANK YOU!
Please fill out the evaluation form and leave it on your chair or complete survey monkey online!
OUR VISIONPAT I E N T- I N S P I R E D H E A LT H C A R E W I T H O U T B O U N D A R I E S
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OUR MISSIONI N N O VAT I V E H E A LT H C A R E D E L I V E R E D W I T H C O M PA S S I O N
OUR VALUESR E S P E C T E XC E L L E N C E A C C O U N TA B I L I T Y D I V E R S I T Y I N N O VAT I O N