CORPORATE PROFILE

Osource India Private Limited

Unit 4, 5th Floor, B Wing,

Phoenix House, High Street Phoenix,

Lower Parel (W), Mumbai – 400 013

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CHAPTER 1 – ABOUT OSOURCE

CHAPTER 2 – F&A SERVICE OFFERINGS

CHAPTER 3 – INDUSTRY SPECIFIC SERVICE OFFERINGS

CHAPTER 4 – HRO SERVICE OFFERINGS

CHAPTER 6 – MORE ABOUT OSOURCE

CHAPTER 5 – TIMEX ERP OVERVIEW

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CHAPTER 1 – ABOUT OSOURCE

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• 20+ Years of Experience

• 350 + Clients

• 1000+ Employees

• 5 Cities – 9 Back Office Centers

• 450+ Successful Migrations

ABOUT OSOURCE Management Team

Board of Directors

• Rajeev Sharma – CA, CS, ICWA (20+ Years)

• Pankaj Sharma – MBA (15+ Years)

• Devendra Murkute – BE (20+ Years)

• Sanjay Sharma – BE, MBA, Ex-Power Grid (20+ Years)

Executive Management

• Ketan Vakil, SVP – Ex-SBI, Ashok Leyland, GTL (30+ Years )

• Rajesh Pandey, SVP – CA (10+ Years)

• Suraj Dubey, VP – MSc, CISA, Ex - Armed Forces (10+ Years)

• Sandeep Goswami, VP – Ex - Amex, Max Life (22+ Years)

• Saurabh Kumar, AVP – B.Com, CA (7+ Years)

• Saurabh Rai, AVP – B.Com, CISA (6+ Years)

• Gagan Saxena, AVP – BA, MBA (7+ Years)

• Ravikant Ghate, AVP – BE, Ex – IDBI (15+ Years)

• Akshay Varma, Chief Manager – BA, Ex–Capgemini (5+ Years)

Why Osource

Process Depth & Vertical

Experience

In-House Technology Cell

Relentless Focus on Process

Excellence

People, Infra & Scalability

Top Management Commitment

Flexible & Modular Services

About Osource

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ESABOUT OSOURCEOsource Evolution

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1990 1995 1998 1999 2000 2004 2006 2007 2010

1990

1996

19992000

2004

2007

2010

10

500

700

800

900

1,000

1,200

Hea

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Year

1990 • Incorporation of Fine InfoTech Limited (FIL)with 10 people

1996 • Hires 300th employee• Expands to US, Singapore & Middle East

1999 • IT Business (FIL) Sold to GTL• No-Compete Clause for IT Business• Top Management Moves to GTL

2000 • BPO Business Transferred Under R&R Brand• Starts F&A Outsourcing Vertical

2004 • Incorporation of Osource India• Takes Over BPO Business from R&R• Top Management Team Moves Back from GTL• Expands F&A and HR Service Offerings• Hires 500th employee• Expands to NCR

2007 • Completes Mumbai expansion to 500seats

• Expands to Hyderabad & Bangalore• Crosses 800 employees• Client Base Hits 250+

2010 • To expand Mumbai facility to 1,100 seats

• To expand NCR facility to 500seats

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ESABOUT OSOURCEService Offerings – BPO Division

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F&A Procurement

Vendor Payment

Employee Expense

Order Management

Billing/Invoicing

Collections

Accruals & Allocations

Consolidation & Reconciliation

Fixed Assets Accounting

Accounts Closure

Financial Statements

Audit Support

HR Recruitment

On-Boarding

Induction

Employee Lifecycle Management

Leave & Attendance Management

CTC Expense Reimbursement

Payroll

Exit Management

Op

erat

ion

s Application Form Processing

CMS Mandate Reconciliation

Advisor Licensing – CDOPS Management

Claim Refund Processing & Payout

IUC Reconciliation

Project Accounting

Fixed Assets Capitalization

Policy Renewal

Operational Review

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ESABOUT OSOURCE Product FrameworkIT Services Portfolio

Custom Application

Development

Migration & Reengineering

Application Integration

Performance Engineering

List of off-shelf products with Osource –

• ERP (Service Industry)

• Spend Management

• Procure2Pay Management

• Employee Expense Management –Business, Travel & CTC Expenses

• Time & Expense – TimEx

• Project & Workforce Management

• Employee Self Service (ESS)

• Leave & Attendance Management

• HR Management

• Document Imaging & Management

• Lead/Deal/Prospect Management

Technology Platform Capability

Development Language

Open Source/PHP

VB/.NET/ASP

JAVA & J2EE

DW/ETL Tools

Crystal Reports, Business Objects – Reporting Tools

Database

Oracle

MS SQL

My SQL

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ESABOUT OSOURCE Location SpreadEmployee Mix

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250

25 25 2560

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CHAPTER 2 – F&A SERVICE OFFERINGS

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ESProcure2Pay Solution Framework

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Procurement

• Requisition Reviewand Approval

• Purchase Order Awardand Processing

• Purchase OrderChange Management

• Expediting andLogistics Coordination

• Receipt and ReturnManagement

• Supplier Helpdesk

• Vendor MasterManagement

• Catalogue andContent Management

• Supplier Scorecard

Invoice Processing

• Receipt of Invoices

• Acknowledgement ofInvoices

• Scanning & Indexingof Invoices

• 2 Level Verification

• Post Processing/ PreProcessing ClientApproval

• Payment Processing

• PaymentDisbursement

Vendor Management

• Vendor MasterUdpates

• Vendor Helpdesk

• Supplier Portal

• AccountReconciliation

• Expense Management

• Corporate CardAdministration

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ESABOUT OSOURCEOrder2Cash Solution Framework

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Order Management

Order Entry and Scheduling

Order Validation

Credit Review and Management

Order Booking

On-hold Order Release

Order Change/Expedite/Cancellations

Contract Management

Invoicing

Collection of Billing Information

Invoice Consolidation

Invoice Presentment

Revenue Assurance

Collections

Collections

Dispute Management

Deductions Processing

Credit Note Processing

Account Reconciliation

Cash Flow Forecasting

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ESABOUT OSOURCERecord2Report Solution Framework

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Gen

eral

Acc

ou

nti

ng • Manual Journal

Entries

• Automated JournalEntries

• Accruals/Reversals

• Bank StatementProcessing

• Bank AccountReconciliations

• Payroll Posting &Reconciliation

• Inter-companyPostings

• Accounts forLoans/ Investments

Fixe

d A

sset

s • Capital ProjectSetup

• Invoice Recording

• ExpenseAdjustments

• Capitalization

• Fixed AssetsRetirals /Disposals

• Depreciation

Clo

sin

g •Daily InterfaceMonitoring & Recon

•Month-end Sub LedgerClose

•Month-end ForeignExchange Revaluation

•Month-end GeneralLedger Close

•Balance SheetAccountsReconciliation

• Inter-companyReconciliations

•Allocations

•Consolidation

•Population ofReporting Database

•Audit Support

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CHAPTER 3 – INDUSTRY SPECIFIC SERVICE OFFERINGS

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ESABOUT OSOURCEIndustry Specific Offerings – Financial Services/Asset Management

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• Invoice Processing – MF

• Expense Allocation – Schemes

• Withholding Tax

• Monthly/Quarterly Statutory Returns

• DDT Calculation & DDT Return

• Form 16

Vendor Payment –

Fund Expenses

• Unit Subscription Receivable Recon

• Unit Redemption Payable

• Dividend Payable

• Switch Receivable & Payable

• Collection, Redemption & Dividend - Bank

Reconciliation

• Mutual Fund Support

• PMS Support

• Insurance Support

• Preparation of Financial Statements

NAV Support Services

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ESExpense Administration – Detailed SOW

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• Approval Verification(Specimen Signature)

• Expense Allocation –MF Schemes

• Payment Upload

• Tax Deductions

Invoice Processing

• Preparation of TDSChallans

• Payment of TDSChallans

• Quarterly Returns

TDS

• Preparation of STPayment files

• Half Yearly & AnnualReturns

Service Tax

• Quarterly Returns –NRI

• Annual STT Returns

• Form 16A

Statutory Compliance

• Preparation of DDT

• Annual Return – Form63A

• MIS Reports

Dividend Distribution Tax

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ESABOUT OSOURCEIndustry Focused Service Offerings – Hospitality

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ESABOUT OSOURCEFixed Assets Management Lifecycle (Hospitality Sector)

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Phase I -FAR

Building

Phase II –One Time

Verification

Phase III –Periodic

Verification

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ESABOUT OSOURCEPhase I – FAR Building (Hospitality Sector)

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Project Accounting

New Property

Existing Accounting

Records

Established Property

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ESABOUT OSOURCEProject Accounting (Hospitality Sector)

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Actual vs. Budgeted

Costs

StatutoryCompliances

RegulatoryFramework

CorrectBooking

of Invoices

WIPCalculation

Capitalizationof Assets

Core Areas – Project Accounting

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ESABOUT OSOURCEStandard Work Flow – Project Accounting (Hospitality Sector)

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Input of Vendor Bills

Bill Accounting

Generation of Payment

Instructions

Generate Debit/Credit

Note

Prepare Bank Payment Vouchers

Input Journal Voucher & Allocation

Define New Allocation

Rules/Change Existing

Monthly Unaccounted

Report

Accounting & Allocation of

Expenses

Provisions Accounting

Input Budget/ Revision

Monthly Monitoring& Reporting

Input Indent

Client Budget Ready/Revised

Preparation of PO/WO/

Contract by Client

Client Budget Approval

Monthly Exception

& Reporting

GRN/SRN Info from Client

Prepare GRN/SRN

Input Goods Return, Transfer Out & Damaged Goods

Monthly Exception & Reporting

Start End

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ESABOUT OSOURCEFAR Building (Existing Property)

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Review of PO, GRN & Invoices

Matching of FA Ledger VsInvoices, PO & GRN

Review of Directly AttributableCost & Allocation

Review of Incidental Expenses &Allocation

Updation of Records as FAR

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ESABOUT OSOURCEPhase II – One Time Verification (Hospitality Sector)

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Physical Verification of

Assets

Bar Coding of Assets

Preparation of Physical

Verification Report

Reconciliation with FAR

Updation of FAR

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ESABOUT OSOURCEPhase III – Ongoing Verification (Hospitality Sector)

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Quarterly/Half Yearly Physical Verification

of Assets

Bar Coding of New Assets

Identify Damage/Impairment

Preparation of Physical Verification

Report

Reconciliation with FAR

Verification of New Assets with

Invoices/GRN/PO

Updation of FAR

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CHAPTER 4 – HRO SERVICE OFFERINGS

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ESPayroll Solution Framework

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•Input Compilation

•Salary Processing

•Statutory Challans & Returns

•Pay Slips & Tax Sheets

•Form 16, 16A, 24

•Full & Final Settlements

•Employee Query Resolution

•External Auditors - Support

Base Payroll Services

•View Pay Slips

•View Tax Sheets

•Entry of Investment Declarations

•Tax Simulation

•Leave Management

•Attendance Management

•Integration with Swipe Card Systems

Web Portal Services

•Employee Query Support - Helpdesk, Email, Inbound Telephonic & Online Chat

•PF Management (RPFC & Trust)

•Gratuity Management (LIC & Trust)

•Superannuation Management (LIC & Trust)

•ESIC Management

Support Services

•Collection of Vouchers & Supporting Documents

•Processing of Vouchers

•Verification of Supporting Documents

•Reimbursement Upload

•Reimbursement Pay-Slips

•Employee Query Support

•CTC Limit Monitoring

•Web Based Model

CTC Expense

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ESABOUT OSOURCEHR Operations Solution Framework

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• Sourcing

• Screening

• Interview Scheduling

• Offer Management

• Database Management

Recruitment

• Joining Kit Management

• Personal File Creation

• Joining Documents Management

• Appointment Letter

On-Boarding

•Reminders for Confirmation Process

•Coordination with stakeholders

•Issuance of Confirmation Letters

•P File Updation

Confirmations

•Changes –Employee/Entity Trigger

•Document/Information Validation

•Issuance of Revision Letters

•System & P File Updation

Mid-Year/AdhocChanges

• Receipt of Resignation Letters & Approvals

• Coordination for NOC

• Payroll Input Process

• Exit Interviews

Employee Exit

•Input Compilation

•Payroll Processing

•CTC Expense Reimbursement

•Full & Final Settlements

•Form 16

•MIS & JV

Payroll Management

•PF, PT, TDS & ESIC Management

•eTDS Returns

•Statutory Challans & Returns

•Coordination – Statutory Bodies

Compliance Management

• Employee Support

• Documentation – Exp Certificates/Address Proofs

• Transfer/Relocation Support

Help Desk

• Process & Sub-Process MIS/Analytics

• Consolidated Group , Entity-Level & Location-Level Reporting

MIS & Analytics

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CHAPTER 5 – TIMEX ERP OVERVIEW

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ESABOUT OSOURCETimEx ERP - Application Framework

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Application Framework

Pro

spec

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anag

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Pro

ject

Man

agem

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Trav

el M

anag

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t

HR

Man

agem

en

t

Pu

rch

ase

Man

agem

ent

Fin

anci

al M

od

ule

Tim

eM

anag

emen

tEx

pen

seM

anag

emen

tR

eso

urc

e M

anag

emen

t

Emp

loye

eSe

lf S

ervi

ce

Pla

nn

ing,

Rec

ruit

men

t &

In

du

ctio

n

Trai

nin

g,A

pp

rais

al &

Exit

Gen

eral

Le

dge

rA

cco

un

ts

Rec

eiva

ble

Acc

ou

nts

Pa

yab

le

Bu

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t &

P

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equ

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ion

Ven

do

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Ord

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GR

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ESABOUT OSOURCETimEx – ERP Application Functionality

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• Project Management• Client Creation, Job Creation &Employee Job Mapping• Time Sheet Entry & Approval• Expense Sheet Entry &Approval• Inventory Transfer• Write-up & Write-Off

• Travel Management• Travel Requisition & Approval• Ticket, Accommodation &Forex Issue• Travel Expense Submission &Approval

• HRMS• Employee Self Service• Recruitment• Induction• Training• Appraisal• Transfer, Promotion & Exit

• General Ledger• Chart of Accounts• Tax Setup• Journal Voucher• Debit & Credit Note• Ledger, Cash & Bank Book,Trial Balance, P&L & BalanceSheet

• Accounts Receivable• Invoicing & Credit Note• Collections

•Purchase Management• Procurement Budget• Indent• Vendor Management• PO• GRN• Fixed Assets

• Accounts Payable• Bill Booking• Payment

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CHAPTER 6 – MORE ABOUT OSOURCE

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ESABOUT OSOURCEWhy Osource

Why Osource

Multi Location Delivery

Capability

In-House Technology

Team

Extensive F&A, HR & Operations Expertise

Single Stop Shop –

End2End Solution

Framework

Customized Process –

Client Specific Requirements

ISO 9001:2008 Certified

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ESABOUT OSOURCEQuality Framework – Key Elements

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Key Elements of Osource’s Quality Framework –

• Formation of Steering Committee; Quarterly ReviewMeet

• Defined Change Management Process

• Monthly Review Meet – Operations Team & Client

• Standardized Processes & Forms

• Creation of SOP/Process Templates

• Continuity Management

• Maker & Checker/4 Eye Principle

• Root Cause Analysis & Continuous Training

• External Audit & Independent Review

• Multi Location Presence - BCP & DR Setup

Osource - ISO 9001:2008 Certified

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ESABOUT OSOURCEGovernance Framework

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THANK YOU

Mumbai – Noida (NCR) – Bangalore – Hyderabad - Kolkata

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