osource corporate presentation
TRANSCRIPT
CORPORATE PROFILE
Osource India Private Limited
Unit 4, 5th Floor, B Wing,
Phoenix House, High Street Phoenix,
Lower Parel (W), Mumbai – 400 013
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Co
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CHAPTER 1 – ABOUT OSOURCE
CHAPTER 2 – F&A SERVICE OFFERINGS
CHAPTER 3 – INDUSTRY SPECIFIC SERVICE OFFERINGS
CHAPTER 4 – HRO SERVICE OFFERINGS
CHAPTER 6 – MORE ABOUT OSOURCE
CHAPTER 5 – TIMEX ERP OVERVIEW
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CHAPTER 1 – ABOUT OSOURCE
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• 20+ Years of Experience
• 350 + Clients
• 1000+ Employees
• 5 Cities – 9 Back Office Centers
• 450+ Successful Migrations
ABOUT OSOURCE Management Team
Board of Directors
• Rajeev Sharma – CA, CS, ICWA (20+ Years)
• Pankaj Sharma – MBA (15+ Years)
• Devendra Murkute – BE (20+ Years)
• Sanjay Sharma – BE, MBA, Ex-Power Grid (20+ Years)
Executive Management
• Ketan Vakil, SVP – Ex-SBI, Ashok Leyland, GTL (30+ Years )
• Rajesh Pandey, SVP – CA (10+ Years)
• Suraj Dubey, VP – MSc, CISA, Ex - Armed Forces (10+ Years)
• Sandeep Goswami, VP – Ex - Amex, Max Life (22+ Years)
• Saurabh Kumar, AVP – B.Com, CA (7+ Years)
• Saurabh Rai, AVP – B.Com, CISA (6+ Years)
• Gagan Saxena, AVP – BA, MBA (7+ Years)
• Ravikant Ghate, AVP – BE, Ex – IDBI (15+ Years)
• Akshay Varma, Chief Manager – BA, Ex–Capgemini (5+ Years)
Why Osource
Process Depth & Vertical
Experience
In-House Technology Cell
Relentless Focus on Process
Excellence
People, Infra & Scalability
Top Management Commitment
Flexible & Modular Services
About Osource
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ESABOUT OSOURCEOsource Evolution
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1990 1995 1998 1999 2000 2004 2006 2007 2010
1990
1996
19992000
2004
2007
2010
10
500
700
800
900
1,000
1,200
Hea
d C
ou
nt
Year
1990 • Incorporation of Fine InfoTech Limited (FIL)with 10 people
1996 • Hires 300th employee• Expands to US, Singapore & Middle East
1999 • IT Business (FIL) Sold to GTL• No-Compete Clause for IT Business• Top Management Moves to GTL
2000 • BPO Business Transferred Under R&R Brand• Starts F&A Outsourcing Vertical
2004 • Incorporation of Osource India• Takes Over BPO Business from R&R• Top Management Team Moves Back from GTL• Expands F&A and HR Service Offerings• Hires 500th employee• Expands to NCR
2007 • Completes Mumbai expansion to 500seats
• Expands to Hyderabad & Bangalore• Crosses 800 employees• Client Base Hits 250+
2010 • To expand Mumbai facility to 1,100 seats
• To expand NCR facility to 500seats
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ESABOUT OSOURCEService Offerings – BPO Division
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F&A Procurement
Vendor Payment
Employee Expense
Order Management
Billing/Invoicing
Collections
Accruals & Allocations
Consolidation & Reconciliation
Fixed Assets Accounting
Accounts Closure
Financial Statements
Audit Support
HR Recruitment
On-Boarding
Induction
Employee Lifecycle Management
Leave & Attendance Management
CTC Expense Reimbursement
Payroll
Exit Management
Op
erat
ion
s Application Form Processing
CMS Mandate Reconciliation
Advisor Licensing – CDOPS Management
Claim Refund Processing & Payout
IUC Reconciliation
Project Accounting
Fixed Assets Capitalization
Policy Renewal
Operational Review
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ESABOUT OSOURCE Product FrameworkIT Services Portfolio
Custom Application
Development
Migration & Reengineering
Application Integration
Performance Engineering
List of off-shelf products with Osource –
• ERP (Service Industry)
• Spend Management
• Procure2Pay Management
• Employee Expense Management –Business, Travel & CTC Expenses
• Time & Expense – TimEx
• Project & Workforce Management
• Employee Self Service (ESS)
• Leave & Attendance Management
• HR Management
• Document Imaging & Management
• Lead/Deal/Prospect Management
Technology Platform Capability
Development Language
Open Source/PHP
VB/.NET/ASP
JAVA & J2EE
DW/ETL Tools
Crystal Reports, Business Objects – Reporting Tools
Database
Oracle
MS SQL
My SQL
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ESABOUT OSOURCE Location SpreadEmployee Mix
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600
250
25 25 2560
0
100
200
300
400
500
600
700
350
60
150
100
200
150
0
50
100
150
200
250
300
350
400
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CHAPTER 2 – F&A SERVICE OFFERINGS
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ESProcure2Pay Solution Framework
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Procurement
• Requisition Reviewand Approval
• Purchase Order Awardand Processing
• Purchase OrderChange Management
• Expediting andLogistics Coordination
• Receipt and ReturnManagement
• Supplier Helpdesk
• Vendor MasterManagement
• Catalogue andContent Management
• Supplier Scorecard
Invoice Processing
• Receipt of Invoices
• Acknowledgement ofInvoices
• Scanning & Indexingof Invoices
• 2 Level Verification
• Post Processing/ PreProcessing ClientApproval
• Payment Processing
• PaymentDisbursement
Vendor Management
• Vendor MasterUdpates
• Vendor Helpdesk
• Supplier Portal
• AccountReconciliation
• Expense Management
• Corporate CardAdministration
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ESABOUT OSOURCEOrder2Cash Solution Framework
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Order Management
Order Entry and Scheduling
Order Validation
Credit Review and Management
Order Booking
On-hold Order Release
Order Change/Expedite/Cancellations
Contract Management
Invoicing
Collection of Billing Information
Invoice Consolidation
Invoice Presentment
Revenue Assurance
Collections
Collections
Dispute Management
Deductions Processing
Credit Note Processing
Account Reconciliation
Cash Flow Forecasting
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ESABOUT OSOURCERecord2Report Solution Framework
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Gen
eral
Acc
ou
nti
ng • Manual Journal
Entries
• Automated JournalEntries
• Accruals/Reversals
• Bank StatementProcessing
• Bank AccountReconciliations
• Payroll Posting &Reconciliation
• Inter-companyPostings
• Accounts forLoans/ Investments
Fixe
d A
sset
s • Capital ProjectSetup
• Invoice Recording
• ExpenseAdjustments
• Capitalization
• Fixed AssetsRetirals /Disposals
• Depreciation
Clo
sin
g •Daily InterfaceMonitoring & Recon
•Month-end Sub LedgerClose
•Month-end ForeignExchange Revaluation
•Month-end GeneralLedger Close
•Balance SheetAccountsReconciliation
• Inter-companyReconciliations
•Allocations
•Consolidation
•Population ofReporting Database
•Audit Support
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CHAPTER 3 – INDUSTRY SPECIFIC SERVICE OFFERINGS
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ESABOUT OSOURCEIndustry Specific Offerings – Financial Services/Asset Management
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• Invoice Processing – MF
• Expense Allocation – Schemes
• Withholding Tax
• Monthly/Quarterly Statutory Returns
• DDT Calculation & DDT Return
• Form 16
Vendor Payment –
Fund Expenses
• Unit Subscription Receivable Recon
• Unit Redemption Payable
• Dividend Payable
• Switch Receivable & Payable
• Collection, Redemption & Dividend - Bank
Reconciliation
• Mutual Fund Support
• PMS Support
• Insurance Support
• Preparation of Financial Statements
NAV Support Services
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ESExpense Administration – Detailed SOW
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• Approval Verification(Specimen Signature)
• Expense Allocation –MF Schemes
• Payment Upload
• Tax Deductions
Invoice Processing
• Preparation of TDSChallans
• Payment of TDSChallans
• Quarterly Returns
TDS
• Preparation of STPayment files
• Half Yearly & AnnualReturns
Service Tax
• Quarterly Returns –NRI
• Annual STT Returns
• Form 16A
Statutory Compliance
• Preparation of DDT
• Annual Return – Form63A
• MIS Reports
Dividend Distribution Tax
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ESABOUT OSOURCEIndustry Focused Service Offerings – Hospitality
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ESABOUT OSOURCEFixed Assets Management Lifecycle (Hospitality Sector)
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Phase I -FAR
Building
Phase II –One Time
Verification
Phase III –Periodic
Verification
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ESABOUT OSOURCEPhase I – FAR Building (Hospitality Sector)
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Project Accounting
New Property
Existing Accounting
Records
Established Property
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ESABOUT OSOURCEProject Accounting (Hospitality Sector)
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Actual vs. Budgeted
Costs
StatutoryCompliances
RegulatoryFramework
CorrectBooking
of Invoices
WIPCalculation
Capitalizationof Assets
Core Areas – Project Accounting
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ESABOUT OSOURCEStandard Work Flow – Project Accounting (Hospitality Sector)
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Input of Vendor Bills
Bill Accounting
Generation of Payment
Instructions
Generate Debit/Credit
Note
Prepare Bank Payment Vouchers
Input Journal Voucher & Allocation
Define New Allocation
Rules/Change Existing
Monthly Unaccounted
Report
Accounting & Allocation of
Expenses
Provisions Accounting
Input Budget/ Revision
Monthly Monitoring& Reporting
Input Indent
Client Budget Ready/Revised
Preparation of PO/WO/
Contract by Client
Client Budget Approval
Monthly Exception
& Reporting
GRN/SRN Info from Client
Prepare GRN/SRN
Input Goods Return, Transfer Out & Damaged Goods
Monthly Exception & Reporting
Start End
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ESABOUT OSOURCEFAR Building (Existing Property)
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Review of PO, GRN & Invoices
Matching of FA Ledger VsInvoices, PO & GRN
Review of Directly AttributableCost & Allocation
Review of Incidental Expenses &Allocation
Updation of Records as FAR
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ESABOUT OSOURCEPhase II – One Time Verification (Hospitality Sector)
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Physical Verification of
Assets
Bar Coding of Assets
Preparation of Physical
Verification Report
Reconciliation with FAR
Updation of FAR
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ESABOUT OSOURCEPhase III – Ongoing Verification (Hospitality Sector)
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Quarterly/Half Yearly Physical Verification
of Assets
Bar Coding of New Assets
Identify Damage/Impairment
Preparation of Physical Verification
Report
Reconciliation with FAR
Verification of New Assets with
Invoices/GRN/PO
Updation of FAR
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CHAPTER 4 – HRO SERVICE OFFERINGS
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•Input Compilation
•Salary Processing
•Statutory Challans & Returns
•Pay Slips & Tax Sheets
•Form 16, 16A, 24
•Full & Final Settlements
•Employee Query Resolution
•External Auditors - Support
Base Payroll Services
•View Pay Slips
•View Tax Sheets
•Entry of Investment Declarations
•Tax Simulation
•Leave Management
•Attendance Management
•Integration with Swipe Card Systems
Web Portal Services
•Employee Query Support - Helpdesk, Email, Inbound Telephonic & Online Chat
•PF Management (RPFC & Trust)
•Gratuity Management (LIC & Trust)
•Superannuation Management (LIC & Trust)
•ESIC Management
Support Services
•Collection of Vouchers & Supporting Documents
•Processing of Vouchers
•Verification of Supporting Documents
•Reimbursement Upload
•Reimbursement Pay-Slips
•Employee Query Support
•CTC Limit Monitoring
•Web Based Model
CTC Expense
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ESABOUT OSOURCEHR Operations Solution Framework
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• Sourcing
• Screening
• Interview Scheduling
• Offer Management
• Database Management
Recruitment
• Joining Kit Management
• Personal File Creation
• Joining Documents Management
• Appointment Letter
On-Boarding
•Reminders for Confirmation Process
•Coordination with stakeholders
•Issuance of Confirmation Letters
•P File Updation
Confirmations
•Changes –Employee/Entity Trigger
•Document/Information Validation
•Issuance of Revision Letters
•System & P File Updation
Mid-Year/AdhocChanges
• Receipt of Resignation Letters & Approvals
• Coordination for NOC
• Payroll Input Process
• Exit Interviews
Employee Exit
•Input Compilation
•Payroll Processing
•CTC Expense Reimbursement
•Full & Final Settlements
•Form 16
•MIS & JV
Payroll Management
•PF, PT, TDS & ESIC Management
•eTDS Returns
•Statutory Challans & Returns
•Coordination – Statutory Bodies
Compliance Management
• Employee Support
• Documentation – Exp Certificates/Address Proofs
• Transfer/Relocation Support
Help Desk
• Process & Sub-Process MIS/Analytics
• Consolidated Group , Entity-Level & Location-Level Reporting
MIS & Analytics
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CHAPTER 5 – TIMEX ERP OVERVIEW
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ESABOUT OSOURCETimEx ERP - Application Framework
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Application Framework
Pro
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Pro
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Man
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Trav
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anag
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Man
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Man
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Fin
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od
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lf S
ervi
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Pla
nn
ing,
Rec
ruit
men
t &
In
du
ctio
n
Trai
nin
g,A
pp
rais
al &
Exit
Gen
eral
Le
dge
rA
cco
un
ts
Rec
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ble
Acc
ou
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Pa
yab
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Bu
dge
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P
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Ven
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Fixe
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ESABOUT OSOURCETimEx – ERP Application Functionality
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• Project Management• Client Creation, Job Creation &Employee Job Mapping• Time Sheet Entry & Approval• Expense Sheet Entry &Approval• Inventory Transfer• Write-up & Write-Off
• Travel Management• Travel Requisition & Approval• Ticket, Accommodation &Forex Issue• Travel Expense Submission &Approval
• HRMS• Employee Self Service• Recruitment• Induction• Training• Appraisal• Transfer, Promotion & Exit
• General Ledger• Chart of Accounts• Tax Setup• Journal Voucher• Debit & Credit Note• Ledger, Cash & Bank Book,Trial Balance, P&L & BalanceSheet
• Accounts Receivable• Invoicing & Credit Note• Collections
•Purchase Management• Procurement Budget• Indent• Vendor Management• PO• GRN• Fixed Assets
• Accounts Payable• Bill Booking• Payment
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CHAPTER 6 – MORE ABOUT OSOURCE
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ESABOUT OSOURCEWhy Osource
Why Osource
Multi Location Delivery
Capability
In-House Technology
Team
Extensive F&A, HR & Operations Expertise
Single Stop Shop –
End2End Solution
Framework
Customized Process –
Client Specific Requirements
ISO 9001:2008 Certified
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ESABOUT OSOURCEQuality Framework – Key Elements
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Key Elements of Osource’s Quality Framework –
• Formation of Steering Committee; Quarterly ReviewMeet
• Defined Change Management Process
• Monthly Review Meet – Operations Team & Client
• Standardized Processes & Forms
• Creation of SOP/Process Templates
• Continuity Management
• Maker & Checker/4 Eye Principle
• Root Cause Analysis & Continuous Training
• External Audit & Independent Review
• Multi Location Presence - BCP & DR Setup
Osource - ISO 9001:2008 Certified
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ESABOUT OSOURCEGovernance Framework
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THANK YOU
Mumbai – Noida (NCR) – Bangalore – Hyderabad - Kolkata
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