otm advanced capabilities managing retail transportation needs · -otm also supports dock...
TRANSCRIPT
© 2012 WIPRO LTD | WWW.WIPRO.COM 1
OTM Advanced
Capabilities Managing
Retail Transportation
Needs
OTM SIG – 15th August
© 2012 WIPRO LTD | WWW.WIPRO.COM 2
Introduction – Wipro OTM Practice & Service Offerings
Retail Industry Overview
How OTM helps Retail Industry
Agenda
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Wipro Today… Major Global Player
Telecom, Media &
Technology
Energy &
Utilities
Manufacturing &
Healthcare
Retail, CPG,
Transportation &
Services
Financial Services
Enterprise Application Services
Business Technology Services
Technology Infrastructure Services
Testing Services
Business Process Outsourcing (BPO)
Industry verticals
Se
rvic
e lin
es
Consulting
Product Engineering Services
Application Development
Application Development
and Maintenance
R&D services Infrastructure
Services
Package Implementation
Testing
BPO
Products Consulting
25% 18% 16%
13% 10% 9% 7%
1%
Services Portfolio
Revenue: $ 6.03 Bn
Market Cap.: $10 Bn
Employees: 130,000+
Clients: 900 Yokohama
Shanghai
Kuala Lumpur
Cebu
Solna
Düsseldorf
Bucharest
WroclawKiel
ReadingLustenauSeattle, WA
Santa Clara, CA
Phoenix, AR
MonterreyAtlanta, GA
Windsor
Troy, MI
East Brunswick NJ
Taipei
MelbourneSydney
Porto
Curitiba
Madrid
India
Bangalore (HQ)
Chengdu
Frankfurt
60%
27%
6%7%
North America
Europe India andMiddle East
APAC
Revenue by Geography Key Parameters
3
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Consultants
Apps Consultants – 2200+
Oracle Tech – 4000+
95% of consultants are Oracle certified
Oracle Partnership
Largest co-innovation partner to Oracle globally
Global Diamond Partner of Oracle
The largest AIA co-development factory outside Redwood Shores – OZONE Lab
Amongst top 5 partners for Oracle globally
Dedicated CoE (Centre of
Excellence)
Focused CoE for development of accelerators/ tools.
Pool of specialists for niche products to support critical engagements
Joint CoE proposition for key accounts
Rich Experience
100+ active engagements
Rich experience in finance segment
Experience of overall 400+ engagements
~50 R12 engagements
Value Added Solutions
EasyU – Upgrade assessment tool
EasyRun – Application health score card and business process monitoring
Flex Delivery services for development & support
OZONE – Lab on hire, driving down cost and risk
DBA support to drive key initiatives
Analyst Speaks “Wipro’s Oracle resources are dedicated to
serving industries such as manufacturing,
retail and telecommunications across a
range of Oracle product lines. The provider
has one of the larger bases of offshore
resources and heavily leverages offshore
in its projects and on-going support” -
Forrester report, 2011
Wipro Oracle Practice at a Glance
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OTM/GTM Service Offerings ..enabling transportation transformation
• Transportation Process Diagnostic & Improvements
• TMS Evaluation and Selection
• Business Case for TMS/GTM Implementation
Transportation Mgmt Advisory Services
• OTM/GTM End-to-end Implementation
• Disruption Free Upgrade
• OTM Extensions Development and Maintenance
• 24 X 7 OTM Support and Sustenance Service
• Roll-out Services in Onsite-Offshore Model
• OTM Preconfigured Solution for Retail /3PL
OTM Implementation Services
• Implementation of Integrated Logistics Suite: Comprising of TMS, GTM and Parcel Manifesting Solutions
• Development and Integration on Oracle Fusion Middleware / WebMethods
Transportation Integration Services
•BPO •Hosting
Hosting Solutions
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Retail Industry Overview
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Retail Industry – Emerging Trends
Multichannel Retailing
Global Sourcing leading to International/Intermodal movements
Complex Distribution model and logistics network with multiple distribution
centers, suppliers, warehouses and retail stores
Shipment tracking – real time or event based
Automated Freight settlement audit & payment process
Partner collaboration (Carrier, FF, CHA etc)
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Retail – Pain Area & Opportunities
High variation in transaction types
Inbound and Outbound Movements
Domestic & International
Store & Home Deliveries
High transactional volume
Large number of SKUs involved and Distribution requirements (for example equipments) are
commodity specific for example Ambient, fresh, frozen, hazardous etc
Identifying Order Consolidation opportunities – Domestic and International shipments
Managing Complex planning requirements (Multistop, Cross dock/Pools, Multileg/Multimodal &
backhaul scenarios )
Managing customer SLAs keeping low inventory & Cost
End to End Visibility
Partner Collaboration
Freight settlement audit & payment process with possibility of revenue leakage
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How OTM helps Retail
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Multi Channel Retailing
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Store & Home Delivery – Different Dynamics
Store Delivery Home Delivery
Static delivery locations Dynamic locations
Frequent small lot deliveries Retail order fulfillment
Store Receiving End Consumer delivery
Pre-defined business rules on delivery / receiving, preset
time windows
Residential delivery presents different challenges, change
requests, communication for delivery scheduling
Can work on pre-defined routes if less number of stores,
Possibility of scheduled runs
Dynamic route planning
Delivery of cargo only Delivery may involve value added services of assembling units
other activities like gift packing
Ability to re-sequence while in execution and provide the
update to vehicle – based on incoming customer requests
TL/LTL deliveries Generally small parcel shipments
Multichannel retailing is the merging of retail operations
It enables transactions with a customer via many connected channels like retail stores, online stores,
mobile stores, mobile app stores, telephone sales etc. Order Capturing systems can be easily integrated
with OTM
Transacting includes browsing, buying, returning as well as pre and post sale service.
These different transactions lead to shipping either to the stores/warehouses or to the end customer
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Managing – Store Deliveries A
ttribute
s
-Fixed Routes
-Pre-defined business rules on delivery / receiving, preset time windows
-TL/LTL deliveries
OT
M F
eatu
res
-Fixed itineraries can be defined for store deliveries.
- Stores can be also be grouped into regions which can be fed by specific Distribution centres
-Planning & delivery windows can be defined for store deliveries on specific days of the week
-OTM also supports dock scheduling and hence share the information with carriers and suppliers through web based OTM portal
-OTM supports TL and LTL modes. Contracts can be defined in OTM or it can be integrated with external rating engines.
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Value Add
Fixed Itineraries
Regions (Stores)
fed by specific
distribution centers
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Value Add
Appointment Scheduling - Warehouse Manager’s View
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Managing – Home Deliveries A
ttribute
s
-Delivery may involve value added services of assembling units, labeling, special packing etc
-Delivery may also be in the form of paper coupons/ through phone, gift cards etc
-Ability to re-sequence while in execution and provide the update to vehicle – based on incoming customer requests
-Generally small parcel shipments
-Street Level Routing
OT
M F
ea
ture
s
- Special services can be defined on the items
-You can also raise orders in OTM which are purely from service perspective
- Multistop Shipments can be resequenced based on orders changes.
-OTM supports small parcel shipments and allows integration with special parcel solutions
-Its possible using the Spatial Routing Engine. OTM can provide a map & driving directions
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Special Services Orders
Based on the Order Type
an agent updates the
special services required
on the Order Release
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Items – Special Services
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Value Add
Resequence Stops based on Customer's Request
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Value Add
Shipment Maps
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Value Add
Shipment Maps
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Complex Network & Planning Requirements
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Regional DC
Store B
National Distribution
Center
D
Store C
Store A
P
D
D
Supplier B
P
Rejected
Material -
Backhaul
Forward Movement
Backhaul
P
Supplier A
Domestic Inbound
Distribution
3PL Truck
Yard
Backhaul Customer – Home
Delivery
D
Retail – Typical Logistics Network
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International
Supplier
Loading Port
Unloading Port
National DC
Mode: TL
Mode: SEA
Mode: TL
International / Intermodal Inbound
CHA
Insurance
Agent
FF
Partner Collaboration
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Managing Complex Networks & Planning Scenarios
Att
ribute
s -Logistics Network a
combination of RDC, Stores, Cross-dock locations, suppliers etc
Complex planning requirements (Multistop, Cross dock/Pools, Multileg/Multimodal & backhaul scenarios )
-Complex Freight Rates
OT
M F
eatu
res -OTM allows definition and roles
for various entities – Ports, airports, ship from/to locations
- Supports all planning scenarios for forward as well as reverse logistics
-OTM supports different types of rate basis – weight /volume /distance travelled etc
- It also supports conditional rating like weekend/holiday delivery
-Contracts can be loaded in OTM or can be fetched through external rating engines through integration
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Adding Holiday / Weekend Charges
Identification & Planning
a delivery on a
holiday/weekend is a
challenge
This has been handled
using calendars but have
not been defined on
locations
Workflow refers to the
calendar and update
shipment reference
qualifier with the number
of hours needed to be
charge
Shipment Cost has
additional charges for
Sunday delivery
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International & Intermodal Movements
Att
ribute
s -Global Sourcing
-Complex contracts – PP, PD,DD,DP etc
-Intermodal Shipments
-Freight & Non freight charge payments
-Partner collaboration (Carrier, FF, CHA etc) & Shipment visibility O
TM
Featu
res -OTM supports
multileg/multimodal movements
- Parameter “Short Circuit Leg” allows building shipments different from Order source locations (Port – Door, Port – Port) based on the INCO terms
-Parameter “BUILD SECONDARY CHARGE SHIPMENTS AUTOMATICALLY” uses Secondary Charge Rules and builds shipments against which service charges like Insurance/Stevedoring etc can be paid
-Shipment status notifications to all involved parties
-Tracking events gives a clear visibility to various stakeholders
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Value Add
Planning Based on Inco Terms and Inco Term Location
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Value Add
Secondary Charges
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Commodity specific Distribution Requirements
Attribute
s
-Large number of SKUs involved
-Distribution requirements (for example equipments) are commodity specific for example Ambient, fresh, frozen, hazardous etc
OT
M F
eatu
res
-OTM supports Commodity/ Items/Packaged Items configuration
-You can assign specific attributes to an item such as size or color.
- OTM also allows maintaining a parent child relationship between various items As of now Items attributes and parent child relationship are only, but this information can be used during planning and execution to generate shipments as required
-Commodities incompatibilities and shipping constraints like equipments, Temperature range, Modes can be defined
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Value Add
Item Attributes
Item Attributes can be
defined on the
Order releases as
well
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Value Add
Item – BOM Structure
Setting up BOM structures can help identifying orders which needs to be shipped together
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Value Add
Using BOM Structure for Shipment Planning
Identify BOM structure and all the related items.
Update Planning Group field
Plan orders with the same planning group together
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Visibility
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Visibility
OT
M F
eatu
res
-OTM can be integrated with various service provider applications which provide real time information about the position and other attributes like temperature maintained in the container
- You can as well receive tracking events
- The same tracking events are used for calculation of additional charges like Detention
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Freight Payment
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Freight Payment Requirements
Attribute
s
-Automated process for carrier invoice matching & payment required because of huge volumes of carrier invoices
-GL coding for various transactions and cost types
-Cost Allocation
OT
M F
eatu
res
-OTM supports Auto match and auto pay functionalities for carrier /LSP payments
- OTM also allows invoice matching and payments based on Consolidated invoices (Manifest Based)
- OTM allows GL codes rules definition based on various criteria like DC / Store / Cost Types etc
-OTM Supports Allocation of Transportation & Non freight related charges based on various criteria like weight/volume/product etc
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Retail Industry – Leveraging OTM
Requirement Handled by
OTM
Not Handled
by OTM
Multichannel Retailing Yes
Global Sourcing leading to International/Intermodal
movements
Yes
Complex Distribution model and logistics network with
multiple distribution centers, suppliers, warehouses and
retail stores
Yes
Complex planning requirements (Multistop, Cross
dock/Pools, Multileg/Multimodal & backhaul scenarios )
Yes
Shipment tracking – real time or event based
Yes
Automated Freight settlement audit & payment process
Yes
Partner collaboration (Carrier, FF, CHA etc)
Yes
© 2012 WIPRO LTD | WWW.WIPRO.COM 38
Thank You
Archana Bhardwaj
OTM Competency Lead