oucss release notes 2 0 1

Oracle Utilities Customer Self Service

Release Notes

Release 2.0.1

E24863-03

May 2012

ii Oracle Utilities Customer Self Service Release Notes

Oracle Utilities Customer Self Service Release Notes

E24863-03

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Oracle Utilities Customer Self Service Release Notes iii

Table of Contents

Preface .................................................................................................................................................................................... 5 Audience ............................................................................................................................................................................... 5 Additional Resources ............................................................................................................................................................ 5

Chapter 1 .................................................................................................................................................................................... 7 New in This Release ............................................................................................................................................................... 7

Chapter 2 .................................................................................................................................................................................... 9 Known Issues in This Release .............................................................................................................................................. 9

iv Oracle Utilities Customer Self Service Release Notes

Oracle Utilities Customer Self Service Release Notes 5

Preface

This document describes new features and functionality available in Oracle Utilities Customer Self Service version 2.0.1, as

well as known issues identified in this release.

Audience

This document is intended for anyone installing or using Oracle Utilities Customer Self Service version 2.0.1.

Additional Resources

The Oracle Utilities Customer Self Service Installation Guide and the Oracle Utilities Customer Self Service Installation

Guide provide information on product installation/uninstallation, requirements, configuration, and administration.

For information on functionality and known issues for other Oracle products that may be required for installation and proper

functionality of this product, check the product documentation area on the Oracle Software Delivery Cloud (OSDC) web site

(https://edelivery.oracle.com).

Note: This document is subject to revision and updating. For the most recent version of this and related documentation, check

the Utilities Documentation section of the Oracle Technologies Network (OTN) at

http://www.oracle.com/technetwork/documentation/utilities-155272.html.

Preface

6 Oracle Utilities Customer Self Service Release Notes


Chapter 1

New in This Release

This section provides high-level descriptions of new features and functionality available in Oracle Utilities Customer Self

Service Release 2.0.1. For details on these and other supported features and improvements in this release, consult the

implementation and installation guides that accompany the product.

Important: This release is a required update to OUCSS Release 2.0.0.

Functional Area Feature

Account Management Portal Resource Management

Enhances the OUCSS administration dashboard to better support resources such as images, icons, etc.used in various ADF Task Flows.

Billing and Payment

Management

Payment Arrangements

Request and setup payment arrangements for outstanding debt at a flat rate per bill over a period of time.

Customer Service

Management

Start New Service

Orchestrate a customer through a self service flow to start a service as a customer location. This will help the customer identify the service premise, create a customer

contact, and add a CSR to-do with the salient information.

Terminate Service

Orchestrate a customer through a self service flow to terminate a service agreement. This will add a CSR to-do with the salient information.

Transfer Service

Combine Terminate Service and Start New Service processes into a single user flow.

Outage Maps and Tables

Provides public outage maps (including restoration time) as well as specific information for existing customers.

Outage Reporting

Allows customers to report an outage at their premise.

Support for Scalar Meter in Oracle Meter Data Management

Chapter 1 New in This Release


Add meter read data to MDM

Retrieve scalar meter usage data from MDM

Download Usage Data

Allows customers to download their interval usage data through the web portal. This can be formatted as a CSV file or as a XML file.

Commercial Features Multiple Account Search

Search and Filtering enrolled accounts by specific search criteria

Mobile Browser Access Provide ADF Task Flows designed for mobile web interfaces

The following functionality is enabled in this release:

Alerts and Notifications

Account Management

Account Charges Summary

View Financial History and Bill

Service Charges to Date

One-Time Payments

View Promotions

Add Scalar Meter Read Data

Recent service usage and costs

Public Outage Table

Report an Outage


Chapter 2

Known Issues in This Release

This section describes known issues in Oracle Utilities Customer Self Service release 2.0.1 at the time the product was

released. Single fixes for these issues will be released at a later date.

Bug Number Known Issue

13965214 Usage is not displayed when using a CSS-MDM direct integration flow. Usage is

displayed properly when service is configured to work through CCB (CSS-CCB-

BPEL-MDM). This issue should be fixed through MDM patch 13968362.

12748268 The Next button is enabled on Usage Portlet when there are no more records to view.

12970399 An incorrect error message is displayed when duplicated records are created for

Admin entities.

13948951 On the Lookup Maintenance panel the upper grid should always reflect the state

of the database. Currently, however, it shows new (unsaved) values even if the

Save button has not been clicked.

13951963 A Usage Download request for dates when the service does not exist shows a

generic error message ("Error occurred while downloading data") instead of the

more accurate, "No usage found".

13969204 Newly-added access roles are not displayed on the invite screen.

Workaround : Restart the application.

13974872, 13724641 Lookup and Train Maintenance screens have refresh problems that can affect

display of SS-owned values. When this occurs, records can become editable.

13983197 Page titles may not be accurate. The issue is related to maintaining context in the

Group Space.

Chapter 2 Known Issues in This Release


13987745 The View Bill button on the Scalar Consumption Summary is disabled when the

service is pointed to MDM directly.

Workaround: Use the View Bill button on the Account Summary screen.

13995299 WSSCSR user is getting access to all admin pages

Workaround:

1 Login as WSSAdmin and go to the Manage Members page of the

Administrator group space.

2 Delete the WSSCSRGroup from the members list.

3 Go to the Manage Pages screen of the Administrator group space. Use the

Set Access dialog for User page, and add WSSCSRGroup to give CSR

users permission to view the User page.

Oracle UtilitiesCustomer Self ServiceRelease NotesE24863-03U.S. GOVERNMENT RIGHTSPrefaceAudienceAdditional Resources

Chapter 1New in This ReleaseChapter 2Known Issues in This Release

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