Our quality challenges 2006- 2 examples

Implement Self assessment - The KVIK model

Identify competence of all employees – The Competence Spin

Implement Self assessment - The KVIK model

What is KVIK?

A quality tool for Developing innovation and competence - Based on the Business Excellence Model

KVIK was developed for public organizations wishing an overall assessment of their enablers and results

The core of KVIK is a self-assessment tool which is used to learn more about our organization

Enablers

Theme 1: Leadership– Provide direction for the organization - Developing mission,

vision and values

Theme 2: Strategy and Planning– Develop, review and update strategy and actions plans

Theme 3: Human Resources Management– Identify, develop and use competence of employees– Involve employees by developing dialogue and co-

management

Theme 4: Partnerships and resources– Develop and implement key partnership relations– Manage information and knowledge

Theme 5: Process and Change Management– Identify, develop and improve processes

Results

Theme 6: Customer/citizen oriented results– Result of customer/citizen satisfaction survey– Other indicators of customer/citizen satisfaction

• Ex Complains and handling, waiting time

Theme 7: Employee results– Results of employee satisfaction and motivation survey– Other indicators of employee satisfaction and motivation

• Ex Absence, staff turnover, participation in improvement activities

Theme 8: Society results– Societal results– Environmental results

Theme 9: Partnerships and resources– Overall goal achievement in terms of quality– Financial goal achievement and results

The self assessment process - 1

Decision– The employees will be included in the decision-making process

– The Joint Consultative Communittee is a good starting point for the final decision to carry out

Preparation– Self-assessment will be carried out in representative groups

– The Group will be made up across professional and organizational boundaries

– Each participant assing the strengths and areas for improvement of the organization within the 9 themes (using the Self-assessment booklet)

Theme 3: Human resources management

The self assessment process - 2

ConsensusThe purpose is:

– All views and perception get used in order to create a consensus on the strengths and areas for improvement of the organization within the 9 themes

– To provide at common basis for assessing where there is the greatest needs for improvements

Prioritizing– Prioritizing the two or three areas for improvement that contribute most

the organization’s result right now

– Action plan for improvements

Identification of the employees competence

A questionnaire with about 250 questions in 4 sections of competence (15-20 competence)

1. Purpose: The capability to understand the context you are a part of

2. Innovation: The capability to innovate and develop3. Relation: The capability to relate and emphasize4. Learning: The capability to transfer inputs

(knowledge) into action

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%a) Competence 1

a) Competence 2

a) Competence 3

a) Competence 4

b) Competence 5

b) Competence 6

b) Competence 7

b) Competence 8c) Competence 9

c) Competence 10

c) Competence 11

d) Competence 12

d) Competence 13

d) Competence 14

d) Competence 15

Competence Spin - The proces

Purpose Competence

Innovation Competence

Relation Competence

Learning Competence

Competence Spin

To be used as a tool of dialogue in the employee development interviews

Dark blue: Requests of the organizationLight blue: Result of self assessment