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Page 1: Our Services - MHWirth · Our experienced technical specialists and quick ... running with minimal disruption to your operations. Located in strategic regional hubs, our equipment

Our Services

Page 2: Our Services - MHWirth · Our experienced technical specialists and quick ... running with minimal disruption to your operations. Located in strategic regional hubs, our equipment

Our Services

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MHWirth in Brief

Our company vision drives an unparalleled commitment to quality and major economic advantages for our customers and stakeholders.

With a remarkable legacy founded more than a century ago, MHWirth has transformed into a brand reflective of our robust company strategy and compelling ambitions.

Our reputation is preserved through a winning combination of values, people and innovative technologies, proven by a respected track record and a vast collection of customer success stories.

MHWirth is a leading global provider of first-class drilling solutions and services designed to offer our valued customers with the safer, more efficient and reliable alternative. Our knowledge and technologies span from reservoir to production and through the life of the field.

MHWirth has a global reach covering five continents with offices in 13 countries. Drawing upon our global market success, we continue to seize opportunities through an established strong regional presence.

Our dedicated professionals consistently strive to enhance customer satisfaction and form meaningful collaborations by creating a personalized experience.

Page 3: Our Services - MHWirth · Our experienced technical specialists and quick ... running with minimal disruption to your operations. Located in strategic regional hubs, our equipment

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Page 4: Our Services - MHWirth · Our experienced technical specialists and quick ... running with minimal disruption to your operations. Located in strategic regional hubs, our equipment

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MHWirth’s values are a testament to our commitment to each other, our customers and our stakeholders. We strive for excellence without compromising on integrity. These six values serve as a roadmap towards cultivating a positive workplace and fulfilling our corporate strategy with pride. Our brand proposition is empowered through the consistent adoption of these values.

Customer First

Shareholder Value

HSSE Mindset

Employee Engagement

Customer Experience

Delivering Quality Results

Our Values

Performance With a Purpose

Page 5: Our Services - MHWirth · Our experienced technical specialists and quick ... running with minimal disruption to your operations. Located in strategic regional hubs, our equipment

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Content

Drilling Lifecycle Services | 6Total Cost of Ownership Lifecycle Approach Global Reach and Local Support

Support Services | 10Service Account ManagementGlobal Operational Support Center

Overhaul, Installation & Commissioning | 12OverhaulInspectionRig Storage and ReactivationEquipment Installation and CommissioningEquipment Exchange BankUpgrade EngineeringLogistics

Optimization Services | 17 Maintenance & Performance OptimizationTraining

Spare Parts | 21Spare Parts Services

Contacts

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Page 6: Our Services - MHWirth · Our experienced technical specialists and quick ... running with minimal disruption to your operations. Located in strategic regional hubs, our equipment

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1Drilling Lifecycle ServicesWith a global footprint and an eye towards cost effectiveness; our Drilling Lifecycle Services are here to support you throughout the lifetime of your operation

Page 7: Our Services - MHWirth · Our experienced technical specialists and quick ... running with minimal disruption to your operations. Located in strategic regional hubs, our equipment

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1 | Drilling Lifecycle Services

Total Cost of Ownership

Total cost of ownership (TCO) is a cost estimate intended to help you better determine the direct and indirect costs of your complete rig package.

We go beyond the initial manufacturing cycle times and costs associated with the project and include a comprehensive look at the total cost of ownership.

Reduced total cost of ownership

By moving from a time based approach to a condition based maintenance approach, we are able to maximize the life of your equipment and lower the total cost of ownership.

Page 8: Our Services - MHWirth · Our experienced technical specialists and quick ... running with minimal disruption to your operations. Located in strategic regional hubs, our equipment

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Lifecycle Approach

Success depends on superior service and support throughout the life of the product.

Our offerings are diverse, flexible and tailored to meet your needs. We deliver globally integrated services and support. Our highly competent service engineers and technical personnel are ready to assist you with any service requirements.

Service and support throughout the life of the product

1 | Drilling Lifecycle Services

� Overhaul � Equipment installation � Commissioning

Operate

� Logistics � Upgrade engineering � Spare parts� Inspection services

� Equipment exchange bank

Prepare and Plan Evaluate

� Training and performance optimization� Inspection services� Condition based maintenance and condition monitoring

� Service account management� 24/7 technical support

Implement

Page 9: Our Services - MHWirth · Our experienced technical specialists and quick ... running with minimal disruption to your operations. Located in strategic regional hubs, our equipment

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1 | Drilling Lifecycle Services

Global Reach and Local Support

We offer services to over 500 rigs around the world and know when you need support, you cannot afford to wait. That is why each rig we support has a dedicated service account manager (SAM) located close to your operations.

Lifecycle support is offered from our locations around the world, including main service offices in strategic regions.

Brazil

USA

Singapore

Norway

UK

Azerbaijan

Support when you need it

Canada

GermanySouth Korea

China

India

UAE

Page 10: Our Services - MHWirth · Our experienced technical specialists and quick ... running with minimal disruption to your operations. Located in strategic regional hubs, our equipment

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2 Support ServicesOur experienced technical specialists and quick response times help you achieve optimal equipment performance

Page 11: Our Services - MHWirth · Our experienced technical specialists and quick ... running with minimal disruption to your operations. Located in strategic regional hubs, our equipment

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2 | Support Services

Service Account Management

Direct communication enables us to meet your needs effectively and expedite critical issues when the need arises. Our dedicated service account managers (SAMs) are your link to our onshore support network.

As the single point of contact for both your rigs in operation and our internal technical support teams, our SAMs provide advice and a unique doorway to our global expertise and competence.

Our SAMs expedite requests as efficiently as possible, and give you the personal attention and partnership required to resolve your issues.

Our SAMs connect the right resources together to solve the challenges you face during operations

Our myDrilling™ technology is an interactive, web-based communication platform developed by MHWirth for our customers. It shows on-going correspondence and accurate information to your rig crew at the right time.

Global Operational Support Center

Our technical support is available for you 24 hours a day, 7 days a week

Technical support includes: � Software � Hydraulic � Mechanical � Electrical

Our 24/7 Support Center has dedicated support personnel available for immediate technical support 24 hours a day.

For reported software issues, the installed remote diagnostics system on the rig will often be the primary tool for troubleshooting. Our support engineers can monitor and troubleshoot on drilling control and monitoring systems delivered by MHWirth.

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3 Overhaul, Installation & CommissioningFrom single equipment maintenance to comprehensive maintenance packages, our maintenance offering supports the full lifecycle of our products

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3 | Overhaul, Installation & Commissioning

Inspection

Overhaul

Our rig inspection program is proactive and equipment specific. With the use of annual and pre-class inspections as well as condition monitoring tools we are able to detect faults early.

All inspections are carefully prepared by reviewing and analyzing the maintenance and usage history. After the equipment inspection, test results and potential degradation issues are identified and reported to you. Our technical support professionals provide you with detailed advice on the appropriate Scope of Work (SOW) for maintenance to increase your rig’s uptime.

With improved maintenance planning, potential HSSE and commercial risks of maintenance are minimized.

The first phase is to identify the status of the equipment. This results in fact-based decision support material, covering both the equipment status and an evaluation of performance enhancing upgrade opportunities.

The assessment and planning phase results in a clear Scope of Work (SOW) with identification of critical

Our inspection services enable specific, condition based planning of maintenance

materials and source. Experienced project managers provide decision support which helps to ensure realistic time assessments.

In the execution phase, materials are prepared and used for either overhaul and repairs or directly for installation and commissioning.

Identify Status Assess and Plan Execute Work

Inspection Program

Simulator Training

Project Management

Material Resources

Overhaul Process

Installation & Commis- sioning

Agreeon SOW

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3 | Overhaul, Installation & Commissioning

Rig Storage and Reactivation

Many of our customers experience challenges when reactivating a stacked rig due to degraded equipment and unknown condition of the equipment.

As an original equipment manufacturer (OEM), MHWirth provides reliable, safe and efficient rig storage and reactivation services to ensure efficient and predictable reactivation process. This will qualify your equipment for an extension of Certificate of Compliance (COC).

OEM documented condition of equipment will benefit you for new drilling contracts

Depending on our customers’ operational needs, MHWirth can provide a full package of reactivation services. Our service account managers (SAMs) will support and guide you during the reactivation process.

COC extension

Preservation and Storage

Rig Inspection Training Performance Optimization

Equipment Preparation

Page 15: Our Services - MHWirth · Our experienced technical specialists and quick ... running with minimal disruption to your operations. Located in strategic regional hubs, our equipment

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Equipment Exchange Bank

With our equipment exchange bank, we keep your rig running with minimal disruption to your operations.

Located in strategic regional hubs, our equipment exchange bank enables you to have immediate access to operational equipment without the wait.

Operational ready equipment close to your rig

3 | Overhaul, Installation & Commissioning

Equipment Installation and Commissioning

From installation and commissioning and throughout the decommissioning process, we are your original equipment manufacturer (OEM) partner for the lifetime of the equipment.

We provide the technical expertise to properly handle all the phases of the equipment installation and removal process, ensuring your equipment assets are expertly cared for.

Our experienced commissioning engineers will install the equipment in the safest; most efficient way possible and according to all required HSSE regulations. With our in-depth equipment knowledge as an OEM, we provide safe and efficient installation and commissioning on all our products.

Hardware-in-the-loop (HIL) tests and advanced simulation tools are used to ensure our products will meet your needs before they go into the field. Doing this helps to identify critical issues before they arise, saving you time and money. Our execution of commissioning is based on clear processes and communication making sure the job is done on time and on budget.

Fast and safe removal of equipment

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3 | Overhaul, Installation & Commissioning

Logistics

Our regional equipment exchange banks and stock of all critical spare parts, enable us to keep delivery times to a minimum enabling you to focus on critical rig operations and uptime.

Global availability and short lead times on spare parts

Upgrade Engineering

As an original equipment manufacturer (OEM) we know how equipment and systems should interface, enabling us to find the best solution for your upgrade.

Our engineering services team can provide you with the support needed whether it is equipment or system based maintenance.

As OEM we have the in depth technical knowledge of the equipment and interfaces needed to provide effective solutions

Our upgrade engineering services are available for all of our OEM equipment as well as for the integration of third party equipment.

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4 Improving efficiency and cost through our services

Optimization Services

Page 18: Our Services - MHWirth · Our experienced technical specialists and quick ... running with minimal disruption to your operations. Located in strategic regional hubs, our equipment

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4 | Optimization Services

We understand that optimizing drilling operations requires solid and reliable data. All our optimization services are process-based.

High-quality data and analytics are the foundation for our optimization services; powered by our prognostic health management tool and our performance analyzer. They are basis for an accurate strategy definition and fact-based decisions.

By capturing thousands of parameters, from operator inputs to component operating characteristics, our independent Riglogger™ technology preserves the history of the drilling process.

Drivers for Improved Well Costs

Reduced OPEX � Reduce Maintenance costs � Reduce need for equipment

overhauls and upgrades � Improve equipment reliability � Improve HSSE performance � Avoid unplanned maintenance/

non-productive time � Reduce time for revision stops

Increased meters per day � Increase drilling speed � Prevent unwanted well events � Minimize downtime and waiting time � Improve rig layout to support efficient

operations

� Continuous improvement process � Flexible and customized

recommendations based on the actual usage and design

� The ideal lifecycle partner for your rig

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4 | Optimization Services

Maintenance Optimization

Continuous maintenance optimization is enabled through condition monitoring, advisory and input from maintenance plan and strategy. In that way the rig owner will know the remaining useful life of the equipment. We advise on optimal maintenance and replacement schedule.

Close collaboration and support to help you set and reach performance targets

Performance Optimization

The performance optimization process monitors and analyzes the crew performance and the technical bottlenecks and will advise on continuous improvements. These will be implemented through training and technical upgrades to optimize your drilling performance.

As a certified supplier of condition monitoring services, we support continuous class

Deliverables: � Condition based maintenance enablers � Optimized maintenance program � Up front scope of work definition for repairs/

overhaul � Continuous class certification

Deliverables: � Performance monitoring and analysis � Performance reporting � Digital twin for testing and definition of technical

limit � Performance training and upgrades

Page 20: Our Services - MHWirth · Our experienced technical specialists and quick ... running with minimal disruption to your operations. Located in strategic regional hubs, our equipment

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4 | Optimization Services

Training

We offer client specific training to increase your personnel’s learning curve; focusing on operational efficiency and safety for new and experienced personnel. Our drilling simulators are a cost effective, risk free training method that puts your personnel in rig specific, realistic drilling environments.

Using the data provided by our Riglogger™

technology, we are able to gain insight into how the equipment has been used and performed, allowing us to better plan training of your crew and optimization of your rig.

To bring your rig crew to the next performance level MHWirth’s crew optimization services combine

State-of-the-art facilities and training

original equipment manufacturer (OEM) specialized training with qualified OEM performance optimization instructors.

Our training: � Facilitates safer operations and better HSSE

performance � Improves productive time and operational

performance

eLearning Classroom Training

Practical Training

Crew Optimization

Simulator Training

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5 Spare PartsAs your original equipment manufacturer spare parts supplier with a regional presence, our goal is to keep your rigs running

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5 | Spare Parts

Spare Parts Services

We understand when you need spare parts every minute matters. That is why our strategic regional locations are available for consultancy. We have stocks located globally, helping to keep your cost of inventory to a minimum. From the ability to check spare parts availability online or to talk to a spare parts professional in person, we make it easy for you to find the spare parts you need.

AvailabilityWe have centralized stocks in Norway and Germany to urgently support all customers globally. Stocks located at other regional locations will equally be ready to ship available parts in case of emergencies.

ServicesProfessional spare parts consultancy is day-to-day business for our dedicated personnel. For new rigs and installations we cooperate closely with our customers to optimize stock levels prior to entering the operation. For existing installations we offer inventory optimization services.

� Centralized stocks in Norway and Germany

� Regional stocks

QualityOur spare parts combine the quality of an original equipment manufacturer (OEM) at competitive prices. Delivering spare parts on-time is a key factor for ensuring optimal operation. Such performance is one of our top priorities.

Obsolete PartsOccasionally, parts are obsolete due to end of lifetime (EOL) or being replaced by newer versions. To keep you up to date, we routinely issue bulletins that provide details on obsolete parts. If a redesign is needed, our service account managers (SAMs) will assist you in finding proper solutions.

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Contacts

Asia25 Benoi Lane Singapore 627800+65 6262 6633

Unit 18A, Tower B, ShinMay Union Square506 Shang Cheng RoadPudong New DistrictShanghai 200120China+86 21 6109 9175

Room 605, Building No. 1Blue Castle International Centre3 West Dawang RoadChaoyang DistrictBeijing 100026China+86 10 5367 4849

Powergas House, I-Think Techno Campus, Beta Building, 4th Floor Zone-3, Kanjurmarg (East)Mumbai 400 042 India+91 22 6706 6441/42

5th Floor, 105, Yongso 1-gil, Geoje Gyeongnam 53301South Korea+82 55 682 5491

Middle EastLvl. 20, Platinum TowerJumeirah Lakes TowersDubai United Arab Emirates+971 4 550 6200

Al Hilal Building, Al Falah RoadAbu DhabiUnited Arab Emirates+971 4 550 6200 (Dubai office)

North America

28377 FM 529Katy, TX 77493 USA +1 281 371 2424

7611 Lake Road South, Bldg 100036605 Mobile, AlabamaUSA+1 281 371 2424

Suite 511, 215 Water StreetAtlantic PlaceSt. John’s, NL A1C 6C9Canada +1 709 757 4500

South AmericaRua Sergio Roberto Francos/n Quadra 03 ParteCEP 27932-354 Macaé, RJBrazil+55 22 2141 3100

Avenida Rio Branco 1 Building RB1, 5th floor, room 501 CEP 20090-003 Rio de Janeiro - RJBrazil+55 21 2122 4401

Australia96 Raubers Road, NorthgateQueensland, 4013Australia+61 7 3164 9000

HeadquartersButangen 20, 4639 KristiansandNorway +47 3805 [email protected] mhwirth.com

Global Operational Support Center24/7 technical support for critical issues on operational rigs +47 3805 7911+47 9911 2000 [email protected]

EuropeMaskinveien 9, 4033 StavangerNorway+47 5164 8989

Snarøyveien 36, 1364 FornebuNorway+47 3805 7000

Nedrevei 8, 3183 HortenNorway+47 3805 7000

Stamsøyveien 6, 4580 LyngdalNorway+47 3805 7000

Kölner Strasse 71-7341812 ErkelenzGermany+49 2431 830

Fyvie Building Howe Moss Avenue, Dyce AB21 0NA Aberdeen United Kingdom +44 1224 750900

7th Floor, Building 6Chiswick Park, 566 Chiswick High RoadW4 5HR LondonUnited Kingdom+44 20 8987 2000

Lokbatan District, Salyan Highway-15th km 51063 BakuAzerbaijan+994 12 5650 965

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mhwirth.com© 2018 MHWirth

March 2018