our stakeholder engagement framework 2018–21€¦ · our stakeholder engagement activities are...

Our stakeholder engagement framework 2018–21

Victorian Responsible Gambling Foundation

Engaging with our stakeholders 2018–21


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Our visionA Victoria free from gambling-related harm.

Our objectivesStrengthen and use the evidence base for reducing gambling harm

• Build the gambling knowledge base

• Build research capacity

• Build evidence of effective measures to reduce harm

Deliver prevention initiatives that build community awareness of gambling harm

• Promote and monitor safer gambling environments

• Influence community attitudes and behaviours towards gambling

Deliver effective support for those seeking help

• Provide a range of treatment and support services across multiple delivery platforms

• Build capacity for collaboration among health and community services professionals to improve pathways

Advocate within government for policy reform

• Develop evidence-based policy positions to advise governments on reducing harm from gambling

Our missionTo improve the health and wellbeing of Victorians by working with our communities and government to deliver effective, evidence-based initiatives and innovative approaches to prevent gambling harm and provide support for those seeking help.

Cover image: David Clark, manager of prevention and education programs at Incolink, which is funded by the foundation to raise awareness among young apprentices of the risks associated with gambling and develop a network of support within the construction industry



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Harm from gambling is a public health issue that affects individuals, families, friends and communities. To deal with it effectively, we need a whole-of-community response.

People who participate in low- or moderate-risk gambling experience 85 per cent of the total harm from gambling in Victoria.

In addition, it is estimated that for every person who engages in low-risk gambling, another person is affected. This increases to three people for each person who engages in moderate-risk gambling, and six for high-risk gambling.

Excessive gambling promotion, especially linked to sport, ‘normalises’ gambling activities, shapes community attitudes and encourages more frequent betting, without highlighting the risks of harm.

And harm can happen much earlier than many people realise, the effects of which are felt most severely as family and relationship problems, emotional and psychological issues, and financial losses.

The Victorian Responsible Gambling Foundation works in partnership with communities, government and industry to deliver innovative initiatives that prevent or reduce gambling harm, overcome stigma and other barriers to help seeking, and offer professional support services to those who experience harm. The Foundation also funds evidence-based research and provides advice to government on strategies to reduce gambling harm.

To stimulate new ideas and bring together people with varied expertise, we engage and collaborate with a diverse range of groups across the state, nationally and internationally. This includes our stakeholders in outer metropolitan, regional and rural areas, Aboriginal and culturally and linguistically diverse communities, local councils, young adults, schools, sporting clubs, academics and health professionals.

Together with the growing body of gambling research and evidence, stakeholder engagement activities underpin everything the Foundation does, because we all have a role to play in working towards a Victoria free from gambling harm.

Performers who told their stories of gambling harm in a lived experience theatre project run by the Australian Vietnamese Women’s Association and Three sides of the coin (Link Health and Community)

Introduction



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Engagement principles In working with you, we are guided by five key principles. We are committed to being:

1. Responsive and reciprocalWe engage in two-way communication, appreciate the benefits of shared learnings, and value your contributions to creating a Victoria free from gambling harm.

2. InclusiveWe seek out, encourage and support those potentially interested in, or affected by, gambling harm to become involved in Foundation activities.

3. Impartial and objectiveWe ensure information is objective and engage with those interested in our work.

4. Open and transparentWe foster a culture of sharing ideas and provide to you information that will assist you to participate in a meaningful way.

5. RespectfulWe seek and use your input to develop effective programs designed to achieve positive community outcomes. We actively listen to, and respect, different points of view.

Mario Bird, who shares his personal story of gambling harm as a community educator with prevention project ReSPIN Gambling Awareness Speakers Bureau



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Minister for Gaming and Liquor Regulation the Hon. Marlene Kairouz MP with North Melbourne Football Club players as part of the ‘Love the Game’ themed round

We encourage your participation in the decision-making process

OUR COMMITMENT TO YOUWhen we work together, we promise to keep you informed, ask for your feedback, and consider your input before taking action. In return we will support your own efforts to help make Victoria free from gambling harm.

Working togetherThe Foundation recognises the value of working with others where we have common interests.

We welcome the expertise and ideas that you can contribute, and encourage your participation in the decision-making process. We also embrace the opportunity to share our ideas with you, test new concepts or initiatives, and gain a greater understanding of gambling harm-related issues from a range of perspectives.



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Stakeholder engagement frameworkThe table below outlines the areas in which we propose working with you over the next three years.

Table 1: Our framework for engaging with stakeholders

OBJECTIVE RATIONALE OUTPUTS OUTCOMES

Continue to improve productivity and enhance the quality of relationships

Collectively raise awareness of, and share knowledge about, gambling-related harm

Continue to identify new opportunities to work with you to achieve our mission

Develop processes that seek to engage you in a timely way

A culture that values stakeholder collaboration and input to achieve goals

Cultivate and support partnerships with public health organisations, community services, industry and government

Strengthen gambling harm prevention and early intervention work

Raise awareness of relationships between gambling harm and other social issues, such as family violence, mental health, and the use of alcohol or other drugs

Reduce stigma associated with gambling and encourage people to seek support

Identify opportunities to bring stakeholders together to support identified outcomes

Provide opportunities to share stories of lived experience to inform other sectors about the links between gambling harm and other social harms

Develop a strategy to inform current and future stigma-reduction work

Framework for building collaborative relationships that foster inclusiveness and mutual learning

Increased networking and sharing of strategies and best practice

Framework for incorporating lived experience into our work to encourage greater understanding of the effects of gambling harm

Foster a culture of collaboration and transparency by actively seeking your input into programs, services and research

Foster a culture of collaboration and transparency, and tailor services to the specific needs of individuals and groups

Consider our stakeholders early and often

Provide you the opportunity to contribute to our research, programs and campaigns where relevant

Informed decision making by those who will be affected through wider collaboration and input

Well-supported and objective solutions that help to minimise the effects of gambling harm on individuals, families and their communities

More clearly articulate the mutual benefits of working with the Foundation

Identify ways to work toward shared goals

Develop an overarching narrative and key messages that are reflected in our communications

Greater clarity in, and improved understanding of, the Foundation’s role and purpose

Transparent and more inclusive working relationships

Assist you to formulate and pursue objectives to reduce harm from gambling

Enable you to make use of the evidence base and analysis to support activities that complement Foundation work

Specific and general information sharing and interactions

Cooperation in planning of identified projects

Assist with resourcing partner organisations

Increased alignment between Foundation and partners in areas of mutual interest

Improved effectiveness of all our actions to reduce gambling harm



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How we engage with youOur stakeholder engagement activities are structured and tailored. We engage in different ways depending on the purpose of the engagement and, importantly, the needs and preferences of individual groups.

Monitoring and evaluation of our engagement program forms part of our business planning processes. We will share key outcomes from these activities through the Foundation’s regular communication channels and collectively via our Annual Report. We will also conduct reviews linked to our principles for engaging with you and use the findings to ensure there is continuous improvement in the way we work together.

At one end of the spectrum, engagement may simply mean ensuring you are well informed about Foundation activities and outcomes. At the other, we may seek more direct input and enter into partnerships. The approach we use is determined by the purpose of the engagement, our role and responsibilities, and the issues to be considered.Esther Gregory (left), Ian Gray

and Chantelle McGuinness from the financial wellbeing team at the Victorian Aboriginal Health Service

We engage in different ways depending on the purpose of the engagement and, importantly, the needs and preferences of individual groups



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Table 2: Summary of tailored engagement

STAKEHOLDER GROUP EXAMPLES OF GROUP MEMBERS EXAMPLES OF ENGAGEMENT METHODS

Government at local, state and federal levels, including regulatory bodies

• Victorian government ministers

• Victorian government departments, especially the departments of Premier and Cabinet, Justice and Regulation, Health and Human Services, and Education

• Victorian Commission for Gaming and Liquor Regulation

• Commonwealth Department of Social Services

• Responsible Gambling Ministerial Advisory Council

• State and territory gambling authorities

• Victorian Local Governance Association

• Municipal Association of Victoria

• Victorian local councils

• International gambling authorities

Consultation and engagement via regular contact to discuss priorities

Community, Public Health and Industry Reference group meetings

Ministerial and media events

Research and campaign launches

Responsible Gambling Awareness Week events

Information and resources via the Gambling Information Resource Office (GIRO)

Gambling research bodies, researchers and grant recipients

• Foundation-funded researchers and the gambling research community

• National and international gambling researchers

• Public health researchers in related areas

Consultation and engagement with key stakeholders to share knowledge and information

New research launches and presentations

Foundation’s biennial conference

Social media, targeted newsletters and research alerts

Gambling and related industries • Major gambling industry owner groups

• Online gambling business and wagering providers

• Gaming venues and employees

• Gambling industry peak bodies

• Venue service providers and other industry support bodies

• Banking and finance sector

Consultation and engagement to share information and knowledge

Venue Support Reference Group

Responsible Gambling Awareness Week Reference Group meetings

Industry forums

Campaign launch events

Information sessions on gambling research findings

Advocates and community members affected by gambling

• Ambassadors for event and campaign launches

• Alliance for Gambling Reform

• ReSPIN – Gambling Awareness Speakers Bureau

• Community services organisations

Consultation and engagement to share information and experiences

Community forums

Foundation events and campaign launches


Social media and Foundation newsletters

Tailored engagement



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Table 2: Summary of tailored engagement (continued)

STAKEHOLDER GROUP EXAMPLES OF GROUP MEMBERS EXAMPLES OF ENGAGEMENT METHODS

Community and public health agencies

• Community services organisations

• Not-for-profits and peak bodies

• Public health organisations

• Education bodies

• Youth groups

• Culturally and linguistically diverse organisations

Community reference group

New research and campaign launches

Public Health Reference Group


Social media and targeted newsletters

Gambler’s Help providers • Turning Point Alcohol & Drug Centre (Eastern Health)

• Funded Gambler’s Help service providers

• Peer connection program providers

• Aboriginal Gambler’s Help service providers

• In-language Gambler’s Help service providers

• Community education program providers

Quarterly Gambler’s Help forums

Aboriginal Gambler’s Help network

In-language Gambler’s Help network

Professional development and training sessions

New research launches


Responsible Gambling Awareness Week events

Online webinars

Tailored newsletters and social media

Medical and health professionals • General practitioners, mental health workers, psychologists and psychiatrists

• Alfred Hospital

• Peak bodies and associations

Consultation and engagement with key stakeholders to share knowledge and information


Piloting new service delivery models and programs such as regional and rural mental health clinics and co-located Gambler’s Help and regional community mental health services

Social media and targeted newsletters

Prevention program partners • Prevention grant recipients Prevention partner workshops and networks

Information and knowledge-sharing discussions

Community forums

Research launches


Ministerial and media events

Sporting club partners • Elite and local sporting clubs across Victoria

• Peak bodies such as Australian Football League (AFL), AFL Victoria, Cricket Victoria, Football Federation Victoria

Regular contact and consultation to discuss partnership priorities

Annual workshops

Social media

Media • Print and broadcast media

• Social networks

• Digital/online influencers

Targeted media liaison and public relations activities

Media coverage – bought and earned

Foundation websites

Social media

CONNECT WITH US vicrgf

responsiblegambling


ResponsibleGambling

Email: [email protected]

Telephone: 03 9452 2600

responsiblegambling.vic.gov.au

gamblershelp.com.au

Tell us what you thinkWe welcome your feedback at any time on how we are working and opportunities to do things differently.

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