our survey - toowoomba region aquatic and fitness
TRANSCRIPT
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OUR SURVEYThank you for your great feedback!
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You spoke; we listened And we’ve made some changes that we want to share with you
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Update uniforms and include name badges. We’ve just introduced new corporate uniforms to our staff. Our lifeguard uniforms will commence in September.
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2Use email or SMS to alert patrons when a class is cancelled or school carnivals are on. We’ve started alerting gym class participants if a class has been cancelled. We’ll strive to alert members on other aspects of our service.
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3 Promote more of the children’s and adult’s activities. We’ve started promoting our summer season activities. More info can be found on Facebook www.facebook.com/mbacandhfr and on our website www.tr.qld.gov.au/pools
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4Get TV screens that show group fitness timetable and events in the gym. We’ve bought new screens and advertising will start in September.
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5 List your hydrotherapy pool details including forms on the website. They’re up! Check out www.tr.qld.gov.au/pools
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6Let all staff know about all aspects of the facility to help with enquiries. We’ve increased staff training and information sharing.
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7 Schedule more classes for younger members, family fitness classes, seminars, movie nights and family fun days. Take a look at the school holiday programs to kick start with the kid’s active program. A summer program is also on its way! Keep a watch on Facebook www.facebook.com/mbacandhfr, your letter box and the website. www.tr.qld.gov.au/pools
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8Bring back afternoon Group Power classes and schedule different after work fitness classes. We’re trialling new evening classes for the summer timetable including Group Power, Pilates Barre, and Zumba.
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9 Replace older equipment. We’ve purchased a number of new machines including the SDrive, Air Dynne Bike and 90° Leg Press.
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10Run more local charity events like the biggest morning tea. Great idea! We’re in the planning stages already. Stay tuned!
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11 More consistent aquatic rules. We’re making this happen with more training around policies and customer service.
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12 Give Waves Swim School greater consistency in instructors and more personalised service. We love our Waves Swim School, so we’ve increased staff training to deliver this.
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13 Sell healthier options at the café. Our cafés are trialling new menus, so come and try their new selections.
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14 More members competitions and prizes. Great idea! Visit the gyms and enter into the Olympics, monthly competitions and yes there are prizes.
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Thank you for your praise for our staff and our facilities This is what you had to say when we asked
‘what has changed in the past 6 months?
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• Customer service has improved in consistency - greetings, smile, humour
• Spacious, cleanliness, safety and a sense of community
• A more inclusive feel
• More and better equipment
• More and better range of classes
• Facebook, communication and customer service has improved and more professional
• New showers and hairdryers in the ladies change room - thank you
• Improvements to the general look of the centres
• Pools are cleaner
• The spa and pools are at a good temperature, the change rooms are always clean and the showers are hot
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• Feels more community involvement with family nights and other activities
• The intensity of programs has increased and the layout of gym equipment
• More variety with exercise programs and more advertising through emails which is great
• Outdoor pool is open for longer period which is really nice
• Keep throwing in some extra fun classes, these are great!
• Free swim with swimming lesson
• Impressed with café pricing, could get a big bottle of water and food. Makes for a family friendly place.
We will continue to strive to enhance the lifestyle of our communities!
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07 4688 6330 I www.tr.qld.gov.au/pools