outbound call script
DESCRIPTION
TRANSCRIPT
Outbound call Scripts
© 2013 Regalix Inc. Confidential. All rights reserved 1
Normal call
© 2013 Regalix Inc. Confidential. All rights reserved 2
Consultant
Advertiser
Hi, May I speak with “John” please?
Yes this is john (Advertiser’s name).
Live transfers - 1
© 2013 Regalix Inc. Confidential. All rights reserved 3
ConsultantHi, John (Advertiser’s name) my name is Seth (Consultant) I am calling from the tag implementation team Your Google representative (Name) provided your details and mentioned that you are looking to setup conversion tracking (Desired action to be completed) on your website?
Yes
Advertiser
Live transfers - 1
© 2013 Regalix Inc. Confidential. All rights reserved 4
Consultant
Great I will be glad to help you with the installation. So, do you make changes to your website or somebody else does it for you?
I make the changes.
Advertiser
Live transfers - 1
© 2013 Regalix Inc. Confidential. All rights reserved 5
Consultant
Is this the right time for us to go over the details and make changes on your website?
Yes
Advertiser
Consultant: Proceed with the installation.Post Installation is completed
© 2013 Regalix Inc. Confidential. All rights reserved 6
Consultant
Advertiser
Is there anything else I can help you with?
No
Live transfers - 1
© 2013 Regalix Inc. Confidential. All rights reserved 7
Consultant
Advertiser
Yes, John do you make changes to your website or somebody else does it for you
I make the changes.
Live transfers - 1
© 2013 Regalix Inc. Confidential. All rights reserved 8
Consultant
Advertiser
Is this the right time for us to go over the details and make changes on your website?
Yes
Voicemail
© 2013 Regalix Inc. Confidential. All rights reserved 9
Consultant
Gate keeper
Hi, May I speak with “John” please?
John is not in the office right now would you like to leave a message. (Gate keeper transfers the call to the advertiser’s voice mail).
Hi, This message is for John (Advertiser’s name) my name is Seth (consultant’s name) I am calling from the tag implementation team Your Google representative (Name) provided your details and mentioned that you are looking to setup conversion tracking (Desired action to be completed) on your website. I would request you to give me a ring back on 1800-993-3483, I assure you the entire process will be short and will prove beneficial. Thank you and have a nice day.
Advertiser Busy
© 2013 Regalix Inc. Confidential. All rights reserved 10
Consultant
Advertiser
Hi, May I speak with “John” please?
Yes this is john (Advertiser’s name).
Live transfers - 2
© 2013 Regalix Inc. Confidential. All rights reserved 11
ConsultantHi, John (Advertiser’s name) my name is Seth (Consultant) I am calling from the tag implementation team Your Google representative (Name) provided your details and mentioned that you are looking to setup conversion tracking (Desired action to be completed) on your website?
Yes but I am really busy right now can we do this some other time?
Advertiser
Live transfers - 2
© 2013 Regalix Inc. Confidential. All rights reserved 12
Consultant
I am sorry to have caught you at the wrong time is there a possibility that we can have an appointment set up for later today or maybe tomorrow?
Can we do it tomorrow at 11:00 AM CST?
Advertiser
Live transfers - 2
© 2013 Regalix Inc. Confidential. All rights reserved 13
Consultant
Great I will give you a ring back tomorrow at 11:00 AM CST, let me also confirm the phone no.123-123-1234
yes you can call me on that no.
Advertiser
I will call you tomorrow than, Thank you for your time and have a nice day.
Webmaster makes the changes
© 2013 Regalix Inc. Confidential. All rights reserved 14
Consultant
Hi, May I speak with “John” please?
Yes this is john (Advertiser’s name).
Advertiser
Webmaster makes the changes
© 2013 Regalix Inc. Confidential. All rights reserved 15
Consultant Hi, John (Advertiser’s name) my name is Seth (Consultant) I am calling from the tag implementation team Your Google representative (Name) provided your details and mentioned that you are looking to setup conversion tracking (Desired action to be completed) on your website?
Yes
Advertiser
Webmaster makes the changes
© 2013 Regalix Inc. Confidential. All rights reserved 16
ConsultantGreat I will be glad to help you with the installation. So, do you make changes to your website or somebody else does it for you?
I have a webmaster
Advertiser
Webmaster makes the changes
© 2013 Regalix Inc. Confidential. All rights reserved 17
Consultant
Could you help me with the contact details of the webmaster? We could contact him directly and have the installation done for
sure
Advertiser
Note: If the advertiser is unable to do that send an e-mail to the webmaster marking the advertiser on it and also mention the reason for call.
Thank you and post installation we will intimate you about the same. Thank you for your time and have a nice day.