outsourcing performance day · open line mybrand macaw peopleware xcellent levi9 endava solvinity...

OUTSOURCING PERFORMANCE DAY

Outsourcing Performance Day | Bussum, 29 juni

Presentatie Linda van ‘t Klooster

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WELKOM

| Outsourcing Performance Day | Bussum, 29 juniSlide 2

RELEVANCE

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OP2017 | OVERVIEW


717

645

916

2016

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OP2017 | OVERVIEW


822

631

928

2017

38

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1112

1413

19

17

23

2011 2012 2013 2014 2015 2016 2017

OVERVIEW | APPLICATION MANAGEMENT


Cognizant

DXC Technology

Fujitsu

NEH Group

Sentia

Solvinity

+

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TRENDS | APPLICATION MANAGEMENT


✓ Container-based virtualization traditional applications (CaaS)

✓ Internal API Gateways (one-stop connect back-end cloud platforms)

✓ Ecosystem API Library (access to third-party websites and systems)

✓ Operating model IT organizations (zero business disconnect)

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17

2021

22

25

29

32

2011 2012 2013 2014 2015 2016 2017

OVERVIEW | INFRASTRUCTURE MANAGEMENT


NEH Group

PeopleWare

RAM Infotechnology

Sogeti

+

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TRENDS | INFRASTRUCTURE MANAGEMENT


✓ Connectivity clouds (software defined networking)

✓ Public cloud management (performance, migration and hassle-fee exits)

✓ Adaptive cyber security for datacenters and cloud-based infrastructure

✓ Cluster computing Big Data (ultra-speed processing, autonomous learning)

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7 7

10

12

15

17

23

2011 2012 2013 2014 2015 2016 2017

TRENDS | END USER MANAGEMENT


Axians

Macaw

NEH Group

PeopleWare

RAM Infotechnology

Schuberg Philis

Sogeti

+

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OVERVIEW | END USER MANAGEMENT


✓ Internet-centric workplace anywhere

✓ Identity-as-a-Service (IDaaS): secure and easy access

✓ User productivity (learning curves and landing zones)

✓ Shift-left meets shift-right (next level service points)

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OUTSOURCING RECOMMENDATION SCORE


Detractors

No way!

Nee

Promoters

Ja

Absoluut

Passives

Eigenlijk niet

Gedeeltelijk

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AANTAL PROVIDERS MET 100% ORS


15

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ORS | AANTAL PROMOTERS

Peergroup: Large Size


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ORS | AANTAL PROMOTERS

Peergroup: Medium Size


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50%

35%33% 32%

24%

19%18%

14%12% 10%

8%6%

4% 4%

Schuberg

Philis

Centric Conclusion OGD Axians KPN Fujitsu CGI Ordina Sogeti Capgemini Accenture Cegeka Atos

ORS | AANTAL SUPERFANS – PEERGROUP LARGE SIZE


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53%

45%

42% 42%40%

36%

27%25%

23%

18%16%

11%

5%

Open Line myBrand Macaw PeopleWare Xcellent Levi9 Endava Solvinity NEH Group RAMInfotechnology

Sentia Proact Pink Elephant

ORS | AANTAL SUPERFANS – PEERGROUP MEDIUM SIZE


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TRUST IS DE NIEUWE ORS


BETROUWBAARHEID BEREIDHEID

OPENHEID

EMPATHIE

COMMUNICATIE

BEKWAAMHEID

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TRUST


90 88 9084

89 87

75 74 7570

75 76

50 4854

42

5358

Betrouwbaarheid Communicatie Bekwaamheid Empathie Bereidheid Openheid

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TRUST


90 88 9084

89 87

75 74 7570

75 76

50 4854

42

5358

Betrouwbaarheid Communicatie Bekwaamheid Empathie Bereidheid Openheid

“De serviceprovider zou meer strategisch mee kunnen denken en adviseren.”

“Het is een goede partner, we hebben duidelijk een gezamenlijk doel: het

goed bedienen van onze gebruikers.”

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ONTDEKKINGSTOCHT


“De samenwerking is jong. We leren aan beide kanten. Over twaalf maanden is het beeld

hopelijk nog positiever.”

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ONTDEKKINGSTOCHT


“Onze provider groeitgraag, grootste probleem is dat dit expanderen ten

koste gaat van bestaande klanten.”

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ONTDEKKINGSTOCHT


“Het contract is beëindigd. De latende partij stelt zich zeer

redelijk en coöperatief op in de hand-over aan de nieuwe

leverancier. En dat is te waarderen!”

JAARBOEK

MEER INFORMATIE OVER OUTSOURCING PERFORMANCE?NEEM CONTACT OP MET LINDA VAN ‘T KLOOSTER([email protected])

GIARTEJACOB BONTIUSPLAATS 9 AMSTERDAMTEL: + (31 20 622 3444)

WWW.GIARTE.NLWWW.OUTSOURCINGPERFORMANCE.NL

http://www.giarte.nl/

http://www.outsourcingperformance.nl/

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