overcoming payment hurdles in e-business
TRANSCRIPT
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Overcoming paymenthurdles in e-business
Albert Dias, M&T Director
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You have an idea
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Your options
Setup
Transact
Maintain
Mobile
Risk
Pre-paid cards
Free
2–7%
Easy
Varies
Low
Direct debit
$1k +
< 2%
Varies
Poor
Low
Credit cards
$0–2k
2–4%*
Varies
Varies
High
Debit cards
$1k +
2–4%*
Varies
Varies
High
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How do pre-paid cards work
MerchantCard
provider
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How does direct debit work
Merchant
Gateway
User’s bank
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How do credit/debit cards work
Merchant Gateway
Card
association
Card issuer
3-D Secure
Merchant acquirer
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A choice of two models
Three-party
> Pay at gateway
> Merchant needs SSL
> Gateway liable for card
> Basic fraud detection
> Checkout drop-off risk
Two-party
> Pay at merchant
> Merchant needs PCI-DSS
> Merchant liable for card
> Detailed fraud detection
> Low checkout drop-off
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Credit/debit card types
Accept
Transact
Maintain
Risk
Regular
High
2–4%*
Varies
High
Corporate
Medium
2–4%*
Varies
Very high
Closed group
Very low
0–3%*
High
Very low
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What is 3-D Secure
> It’s not your 3-digitCard Security Code
> Issuer authenticates information that isn’t printed on the card
> Reduction in fraud
> Lower merchant liability
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How do you reduce card fraud
> Step into the shoesof a criminal
> Use collaborative fraud assessment tools
> Score your risk and set your comfort zone
> Don’t be afraid to verify
> Learn and remember
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Score your fraud risk
Common flags
> Suspicious cards
> Haste
> User location
> Local knowledge
> Suspicious history
Business-specific flags
> Close travel
> Unusual routes
> Expensive trips
> Strange company
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Why not just e-business?
> Establish direct payment with your customers
> Simplify transactions
> Understand the risks
> Establish your threshold
> Works well for volume
> Tap into conservative corporate markets
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Overcoming paymenthurdles in e-business
Albert Dias, M&T Director