overview about the new version of the market leading realtime collaboration and computer telefony...
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Overview about the New Version of the Market Leading Realtime Collaboration and Computer Telefony Solution for Enterprises
ESTOS ProCall 3.0 EnterpriseSuccessfulCollaboration
What‘s new with ESTOS ProCall 3.0 Enterprise ?
From a new customer perspective A communication focused
collaboration application with computer-telephony-integration in client/server architecture
For SMEs, which want to improve their business processes in communication intense areas
The productivity solution for communicatinginformation- and knowledge workers
From an existing customer perspective Next Generation of
ESTOS ProCall 2.2 Enterprise New Server-Architecture
Acalable / performing New Usability Concept
Powerful search Action oriented Multimedia
New Monitor Groups/grouping More features
Presence Services With Outlook/Exchange
calendar
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Core Objectives ESTOS ProCall 3.0 Enterprise
Active Contacts Telephony eMail Instant Messaging Details => Action!
Presence
Multifunctional Buttons Contact Shortkey Line
Contact Search Optimised Differentiated
Integration with 3rd Party Applications CRM, ERP, Vertical
Solutions
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Comparison architecture PE 2.2 vs PE 3.0
ProCall 2.2 EnterpriseProCall 2.2 Enterprise ProCall 3.0 EnterpriseProCall 3.0 Enterprise
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What‘s new with ESTOS ProCall 3.0 Enterprise ?
Computer Telefony and Realtime Collaboration Suite For small and medium enterprises Workflow, Presence Management
+ Active Contacts
Usability Improvements for more
intuitive and errorfree usage New search mask,
extended search features
Groups/Grouping Personalised groups,
individual arrangement
Multifunctional buttons With presence, line - and contact-
features
User2User Messaging Message to a group,
message journal
Unicode
Calender Integration MS Outlook/MS Exchange
Remote Setup and Client-Update Saves on the spot support
ESTOS ProCall 3.0 Enterprise Unique Selling Propositions
Active Contacts Technology Anticipate and act
Native Presence Management All stati availabe at the server
Monitor Individually arrangeable
Centrale Integartion of Contact-databases E.g. performing integration of
market leading phone book CDs MultiSite and MultiVendor
SupportBest WTS and Citrix Integration available
Multifunctional Buttons Remote-Installation and –Update-
Service Unicode-Capability
Compatible with 64 Bit Operating Systems of Microsoft
Compatible with Microsoft Windows 2008 Server, Vista and Office 2007
Office Communication Server Integration (optional)
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ESTOS ProCall 3.0 Enterprise Typical Solution - Architecture
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TAPI kompatible
Anwendungen
TAPI
ECSTATSP
MicrosoftOutlook
P roCall Client
Remote TSP
TAPI
TCP
CSTA overTCP / V.24 / S0
TCP / V.24 /USB / S0
MicrosoftExchange
Active Directory
M etaDirectory
ODBC
CRM ERP etc.Notes Tobit LDAP
TCP
analog / digital / IP / etc.
CTI Server Workstation
PBX(Siemens HiPath-Hicom/
Telekom Octopus /Alcatel OXO-OXEEricsson BP-MD110)
PBX
CT IServer
Proxy TSP
TCPTCP
TCPTCP
DTB DATEV
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ESTOS ProCall 3.0 Enterprise Product & Service Offering
Software package available for download 45 days trial mode with full feature set enabled
(max.25 User) Final enablement with valid licence code
Licences Licence packages (incrementals) 5/10/25/50/75/100 > tbd Not For Resale (NFR) dealer licences available
5 one year for free – or individual for the half reseller price
Upgrade licences from Release 2.2 to Release 3.0 Exclusively available with valid ProCall Enterprise 2.2 licence keys
ESTOS ProCall 3.0 Enterprise Presence Scheme
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ESTOS ProCall 3.0 Client Modules
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Monitor
Call-Window
Main-Window
ESTOS ProCall 3.0 Enterprise Usability – Improvements for Easy and Error Free Usage
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New search mask
My presence with notice
search,contacts,journal
pending, planned
My lines and my calendar
My most important„active“contacts
Actionsmenue
(right mouse button)
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ESTOS ProCall 3.0 Enterprise Search, Find => Action !
New search mask
Extended search features
Show search results
Selected detail
Clickt2Call
Actions menue
ESTOS ProCall 3.0 Enterprise Action; Edit Journal Wntry with a Notice
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Assigne a note
Project assignement
ESTOS ProCall 3.0 Enterprise Journal
14PM© 2007 ESTOS GmbH
JournalFilter
Pending calls (marked)
Unknown caller
Pending Calls(marked and unanswered)
Planned calls
ESTOS ProCall 3.0 Enterprise Action; Add a New Contact
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ESTOS ProCall 3.0 Enterprise The Call Window
Free positioningCommuication Partner
Telephony control
Dynamic,Depends on call
state
Add a notice to your call
Call time
Pinable,before, during and
after your call
Open contact details
(double click)
Contact dataresolved
or add new contact
Open journal entry
Actions(right mouse
button)
Private callAssign action
code for clients, customers etc.
ESTOS ProCall 3.0 Enterprise Contact Details for the Communication Partner
Contact Data
When did I talk with my contact ?
Regardind which project? What did I notice ? Who of the colleagues
was envolved ? Regarding which project ? With a notice ?
ProCall 3.0 knows it..
ESTOS ProCall 3.0 Enterprise Group & Grouping
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Autohide,dockable,
Bottom, sidebar or top.
Grouping- elementgroup
Grouping-element
Sup group
ESTOS ProCall 3.0 Enterprise Group & Grouping
19PM© 2007 ESTOS GmbH
EingeblendeteGruppen Header
AusgeblendeteGruppen Header
ESTOS ProCall 3.0 Enterprise Multifunctional Buttons and Instant Messaging
Contact-Shortkey
Multifunctional Button with individual procedure
Message to a group
Messaging journal
ESTOS ProCall 3.0 Enterprise Calender Integration MS Exchange / MS Outlook
Presence-Information with Calender Data busy/absent - from/to – regarding
Action open calendar If calendarservice and
userrights are available
Open calendar from call window
ESTOS ProCall 3.0 Enterprise Server
Application for Administration and Distribution of MS TAPI Resources (lines) and Services in a Network
Telephony Control of Communication Systems and Telephone Sets via MS TAPI
Assignment of Lines and Services (eg Presence) to Users Nutzern
Rights Management Active Directory Integration WTS and Citrix proven
MultiSite – compliant* Ulimited scaie- and networkanbility
MultiVendor – compliant* In parallel mutiple PBXs of different vendors and types
Central Administration*
CTI-Server
ESTOS ProCall 3.0 Enterprise Installation
Remote Installation of the Client via CTI Server through Remote Update Server and Client-Update Service MSI Compliance (Microsoft Windows Installer) No Server Operating System and/or Domain necessary Remote Installation of the Client via Domain / Group Policies
(Managed Installation) Different Installation Modes
Managed, Guided, Self determined
Hardware binding possible Licence Server
ESTOS ProCall 3.0 Enterprise Remote-Installation and -Update
Computerselection
Updateservice
Installedversion
ESTOS ProCall 3.0 Enterprise Data and Services
Action-Protocol Journal Offline Journal Presence Servcie with Calendar
Integration Database Support Serverside
(MS Access or MS SQL Server)
CTI-Server User as Contact Datasource Active Directory User as
Contact Datasource Line / Client State
ESTOS ProCall 3.0 Enterprise Example: Calls in Absence
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Grouphuntingfeatures
Contact data Click 2 Call
ESTOS ProCall 3.0 Enterprise States, Users, Security
Serversided protocols/States Action protocoll Journal, Offline Journal, Calendar, Database Support
(MS Access or MS SQL Server) Line / Client States
Central Contact-Datasource CTI-Server User as Contact Datasources Active Directory User as Contact
Datasources via ESTOS MetaDirectory 2.0
LDAP Exchange, Notes Microsoft Dynamics CRM Microsoft Dynamics Navision DATEV …..
User Adminstration Integrated or Active Directory Per User / Computer / Group Active Directory with Scheme extension Active Directory without Scheme extension MMC SnapIn Other user-management-systems
as an option by request
Security Authentication with Username
- simple Domain Authentication Login via UPN, MultiDomain-NTLM Authentication Differentiated Rights Policy
(Telephony, Presence)
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Integration Lotus Notes
Contact resolution from Lotus Notes phonebook (V 6.5 / 7.0 / 8.0) Server side phonebook database Local adressbook
Dial from Lotus Notes contact card via HotKey via Click2Dial Via URL-handler
Contact search via ProCall Open original contact card
With incoming call With action handler
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Integration Tobit David Infocenter
Contact resolution from David contacts Server side phonebook database Local adressbook
Dial from David Infocenter contact card via HotKey via Click2Dial
Open David Infocenter contact card From ProCall Conversation Window Automatically with incomiong call
Save contact in the Infocenter Copy contact data e.g. Telefonbuch CD Manual
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Contacts
ESTOS GmbH
Communication Solutions
Söckinger Str. 6 a
D-82319 Starnberg
Germany
Tel. +49 (8151) 368 561-77
Fax. +49 (8151) 368 561-99
www.estos.de
Management:
Stephan Eckbauer
Stefan Hobratschk
Trade Registrar:
Amtsgericht München
HRB 133 670
Ust-Id Nr.:DE 813 079 461
Banking:
HypoVereinsbank Starnberg
BLZ. 7002 027 0
KTO. 327 631 11
iBAN. DE40 7002 0270 0032 7631 11
Swift. HYVEDEMMXXX
Fine