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Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download at: www.iii.org/presentations Robert P. Hartwig, Ph.D., CPCU, President & Economist Insurance Information Institute 110 William Street New York, NY 10038 Tel: 212.346.5520 Cell: 917.453.1885 [email protected]

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Page 1: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

Overview and Outlook for the P/C Insurance Industry:

Focus on Louisiana MarketsIndependent Insurance Agents of Louisiana

Destin, FLJune 26, 2013

Download at: www.iii.org/presentationsRobert P. Hartwig, Ph.D., CPCU, President & Economist

Insurance Information Institute 110 William Street New York, NY 10038Tel: 212.346.5520 Cell: 917.453.1885 [email protected] www.iii.org

Page 2: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

2

P/C Insurance Industry Financial Overview

Profit Recovery in 2012 After High CAT Losses; Ultimate

Impact of Sandy Still Unclear

2

Page 3: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

P/C Net Income After Taxes1991–2013:Q1 ($ Millions)

2005 ROE*= 9.6% 2006 ROE = 12.7% 2007 ROE = 10.9% 2008 ROE = 0.1% 2009 ROE = 5.0% 2010 ROE = 6.6% 2011 ROAS1 = 3.5% 2012 ROAS1 = 5.9% 2013:Q1 ROAS1 = 9.6%

• ROE figures are GAAP; 1Return on avg. surplus. Excluding Mortgage & Financial Guaranty insurers yields a 9.7% ROAS in 2013:Q1, 6.2% ROAS in 2012, 4.7% ROAS for 2011, 7.6% for 2010 and 7.4% for 2009.

Sources: A.M. Best, ISO, Insurance Information Institute

$1

4,1

78

$5

,84

0

$1

9,3

16

$1

0,8

70

$2

0,5

98

$2

4,4

04 $3

6,8

19

$3

0,7

73

$2

1,8

65

$3

,04

6

$3

0,0

29

$6

2,4

96

$3

,04

3

$3

5,2

04

$1

9,4

56 $

33

,52

2

$1

4,3

94

$2

8,6

72

-$6,970

$6

5,7

77

$4

4,1

55

$2

0,5

59

$3

8,5

01

-$10,000

$0

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000

$80,000

91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13:Q1

2012:Q1 ROAS

was 7.2%Net income is up

substantially (+40.9%) from 2012:Q1 $10.2B

Page 4: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

-5%

0%

5%

10%

15%

20%

25%

75

76

77

78

79

80

81

82

83

84

85

86

87

88

89

90

91

92

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

11

12

13

:Q1

Profitability Peaks & Troughs in the P/C Insurance Industry, 1975 – 2013:Q1*

*Profitability = P/C insurer ROEs. 2011-13 figures are estimates based on ROAS data. Note: Data for 2008-2013 exclude mortgage and financial guaranty insurers.Source: Insurance Information Institute; NAIC, ISO, A.M. Best.

1977:19.0% 1987:17.3%

1997:11.6%2006:12.7%

1984: 1.8% 1992: 4.5%2001: -1.2%

10 Years

10 Years9 Years

2012: 5.9%

History suggests next ROE peak will be in 2016-2017

ROE

1975: 2.4%

2013:Q1 9.7%

Page 5: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

A 100 Combined Ratio Isn’t What ItOnce Was: Investment Impact on ROEs

Combined Ratio / ROE

* 2008 -2012 figures are return on average surplus and exclude mortgage and financial guaranty insurers. 2012 combined ratio including M&FG insurers is 103.2, 2011 combined ratio including M&FG insurers is 108.1, ROAS = 3.5%. Source: Insurance Information Institute from A.M. Best and ISO data.

97.5

100.6 100.1 100.8

92.7

101.299.5

101.0

94.8

102.4

106.5

95.79.7%

6.2%4.7%

7.9%7.4%

4.3%

9.6%

15.9%

14.3%

12.7% 10.9%

8.8%

80

85

90

95

100

105

110

1978 1979 2003 2005 2006 2007 2008 2009 2010 2011 2012 2013:Q10%

3%

6%

9%

12%

15%

18%

Combined Ratio ROE*

Combined Ratios Must Be Lower in Today’s DepressedInvestment Environment to Generate Risk Appropriate ROEs

A combined ratio of about 100 generates an ROE of ~7.0% in 2012, ~7.5% ROE in 2009/10,

10% in 2005 and 16% in 1979

Catastrophes and lower investment

income pulled down ROE in 2012

Page 6: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

The Strength of the Economy Will Influence P/C Insurer

Growth Opportunities

6

Growth Will Expand Insurer Exposure Base Across Most Lines

6

Page 7: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

7

US Real GDP Growth*

* Estimates/Forecasts from Blue Chip Economic Indicators.Source: US Department of Commerce, Blue Economic Indicators 6/13; Insurance Information Institute.

2.7

%0

.5%

3.6

%3

.0%

1.7

%-1

.8%

1.3

%-3

.7%

-5.3

%-0

.3%

1.4

%5

.0%

2.3

%2

.2%

2.6

%2

.4%

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.5%

1.3

%4

.1%

2.0

%1

.3% 3

.1%

2.4

%1

.8%

2.3

%2

.6%

2.7

%2

.8%

2.9

%2

.9%

0.4

%

-8.9%

4.1

%1

.1%

1.8

%2

.5% 3.6

%3

.1%

-9%

-7%

-5%

-3%

-1%

1%

3%

5%

7%

   2

00

0   

   2

00

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00

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4   

   2

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:2Q

14

:3Q

14

:4Q

Demand for Insurance Continues To Be Impacted by Sluggish Economic Conditions, but the Benefits of Even Slow Growth Will Compound and

Gradually Benefit the Economy Broadly

Real GDP Growth (%)

Recession began in Dec. 2007. Economic toll of credit crunch, housing slump, labor market contraction

was severe

The Q4:2008 decline was the steepest since the Q1:1982

drop of 6.8%

2013 is expected to see uneven growth,

then gradually accelerate throughout the year and into 2014

Page 8: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

74

.47

3.6

73

.67

2.2

73

.6 76

67

.86

8.9

68

.26

7.7 7

1.6 74

.57

4.2 77

.56

7.5 69

.8 74

.37

1.5

63

.75

5.7 5

9.5

60

.9 64

.16

9.9

75

.07

5.3

76

.27

6.4 79

.37

3.2

72

.3 74

.38

2.6

82

.77

4.5

73

.8 77

.67

8.6

83

.77

6.4

40

45

50

55

60

65

70

75

80

85

90

Jan

-10

Fe

b-1

0M

ar-

10

Ap

r-1

0M

ay-

10

Jun

-10

Jul-

10

Au

g-1

0S

ep

-10

Oct

-10

No

v-1

0D

ec-

10

Jan

-11

Fe

b-1

1M

ar-

11

Ap

r-1

1M

ay-

11

Jun

-11

Jul-

11

Au

g-1

1S

ep

-11

Oct

-11

No

v-1

1D

ec-

11

Jan

-12

Fe

b-1

2M

ar-

12

Ap

r-1

2M

ay-

12

Jun

-12

Jul-

12

Au

g-1

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12

De

c-1

2Ja

n-1

3F

eb

-13

Ma

r-1

3A

pr-

13

Ma

y-1

3

Consumer Sentiment Survey (1966 = 100)

January 2010 through May 2013

Consumer confidence has been low for years amid high unemployment, falling home prices and other factors adversely impact

consumers, but improved substantially in late 2011 and in 2012

Source: University of Michigan; Insurance Information Institute

Optimism among consumers has remained fairly strong

despite tax hike, federal budget concerns. May’s reading was

the highest since July 2007

11

Page 9: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

12

16.9

16.5

16.1

13.2

10.4

11.6

12.7

14.4 15

.4 15.9

16.0

16.2

16.2

16.2

16.216

.9

16.617

.117.5

17.8

17.4

9

10

11

12

13

14

15

16

17

18

19

99 00 01 02 03 04 05 06 07 08 09 10 11 12 13F 14F15F 16F17F18F 19F

(Millions of Units)

Auto/Light Truck Sales, 1999-2019F

Source: U.S. Department of Commerce; Blue Chip Economic Indicators (6/13 and 3/13); Insurance Information Institute.

Car/Light Truck Sales Will Continue to Recover from the 2009 Low Point, Bolstering the Auto Insurer Growth and the Manufacturing Sector Along

With Workers Comp Exposures

New auto/light truck sales fell to the lowest level since the late 1960s. Forecast for 2013-14 is

still below 1999-2007 average of 17 million units, but a robust recovery is well underway.

Job growth and improved credit market conditions will boost auto sales in

2013 and beyond

Truck purchases by contractors are especially strong

Page 10: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

14

Monthly Change* in Auto Insurance Prices, 1991–2013*

*Percentage change from same month in prior year; through May 2013; seasonally adjustedNote: Recessions indicated by gray shaded columns.Sources: US Bureau of Labor Statistics; National Bureau of Economic Research (recession dates); Insurance Information Institutes.

-2%

0%

2%

4%

6%

8%

10%

'90 '91 '92 '93 '94 '95 '96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09 '10 '11 '12 '13

Cyclical peaks in PP Auto tend to occur

approximately every 10 years (early 1990s, early

2000s and likely the early 2010s)

“Hard” markets tend to occur

during recessionary

periods

Pricing peak occurred in late

2010 at 5.3%, falling to 2.8% by Mar. 2012

The May 2013 reading of 4.1% is

up from 3.0% a year earlier

Page 11: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

16

(Millions of Units)

New Private Housing Starts, 1990-2019F

1.4

8

1.4

7 1.6

21

.64

1.5

71

.60 1.7

1 1.8

5 1.9

6 2.0

71

.80

1.3

6

0.9

10

.55

0.5

9

0.6

1 0.7

81

.01 1

.21 1.3

5

1.4

41

.50

1.5

11

.50

1.3

51.4

61

.29

1.2

0

1.0

11.1

9

0.3

0.5

0.7

0.9

1.1

1.3

1.5

1.7

1.9

2.1

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13F14F15F16F17F18F19F

Source: U.S. Department of Commerce; Blue Chip Economic Indicators (6/13 and 3/13); Insurance Information Institute.

Insurers Are Starting to See Meaningful Exposure Growth for the First Time Since 2005 Associated with Home Construction: Construction Risk Exposure,

Surety, Commercial Auto; Potent Driver of Workers Comp Exposure

New home starts plunged 72% from 2005-2009; A net

annual decline of 1.49 million units, lowest since records began

in 1959

Job growth, low inventories of existing homes, low mortgage

rates and demographics are stimulating new home construction

for the first time in years

Page 12: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

18

Construction Employment,Jan. 2010—May 2013*

*Seasonally adjustedSources: US Bureau of Labor Statistics at http://data.bls.gov; Insurance Information Institute.

5,58

15,

522

5,54

25,

554

5,52

75,

512

5,49

75,

519

5,49

95,

501

5,49

75,

468

5,43

5 5,47

85,

485

5,49

75,

524

5,53

05,

547

5,54

6 5,58

35,

576

5,57

7 5,61

25,

629

5,64

45,

640

5,63

65,

615

5,62

25,

627

5,63

05,

633

5,64

95,

673 5,

711

5,73

5 5,78

35,

797

5,79

95,

804

5,400

5,450

5,500

5,550

5,600

5,650

5,700

5,750

5,800

5,850

5,900

Jan-

10F

eb-1

0M

ar-1

0A

pr-1

0M

ay-1

0Ju

n-10

Jul-1

0A

ug-1

0S

ep-1

0O

ct-1

0N

ov-1

0D

ec-1

0Ja

n-11

Feb

-11

Mar

-11

Apr

-11

May

-11

Jun-

11Ju

l-11

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-11

Jan-

122/

30/2

Mar

-12

Apr

-12

May

-12

Jun-

12Ju

l-12

Aug

-12

Sep

-12

Oct

-12

Nov

-12

Dec

-12

Jan-

132/

30/2

Mar

-13

Apr

-13

May

-13

Construction employment growth accelerated in the second half of

2012. Continued growth in this key sector is possible through 2013.

Construction is a key driver of workers comp exposure growth.

(Thousands)

Page 13: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

20

Nonfarm Payroll (Wages and Salaries):Quarterly, 2005–2013:Q1

Note: Recession indicated by gray shaded column. Data are seasonally adjusted annual rates.Sources: http://research.stlouisfed.org/fred2/series/WASCUR; National Bureau of Economic Research (recession dates); Insurance Information Institute.

Billions

$5,500

$5,750

$6,000

$6,250

$6,500

$6,750

$7,000

$7,25005

:Q1

05:Q

2

05:Q

305

:Q4

06:Q

1

06:Q

206

:Q3

06:Q

407

:Q1

07:Q

207

:Q3

07:Q

408

:Q1

08:Q

2

08:Q

308

:Q4

09:Q

109

:Q2

09:Q

309

:Q4

10:Q

110

:Q2

10:Q

310

:Q4

11:Q

111

:Q2

11:Q

311

:Q4

12:Q

112

:Q2

12:Q

3

12:Q

413

:Q1

Prior Peak was 2008:Q1 at $6.60 trillion

Latest (2013:Q4) was $7.01 trillion, a new peak--$762B

above 2009 trough

Recent trough (2009:Q3) was $6.25 trillion, down

5.3% from prior peak

Payrolls are 12.2% above

their 2009 trough and up 2.7% over

the past year

20

Page 14: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

23

Value of Construction Put in Place, April 2013 vs. April 2012*

-5.1%

-0.6%

-5.2%

4.3%

9.0%

18.8%

0.6%

-10%

-5%

0%

5%

10%

15%

20%

TotalConstruction

Total PrivateConstruction

Residential--Private

Non-Residential--

Private

Total PublicConstruction

Residential-Public

Non-Residential--

Public

Overall Construction Activity is Up, But Growth Is Entirely in the Private Sector as State/Local Government Budget Woes Continue

Growth (%)

Private sector construction activity is up in the

residential segment but down in nonresidential

*seasonally adjustedSource: U.S. Census Bureau, http://www.census.gov/construction/c30/c30index.html ; Insurance Information Institute.

Private: +9.0% Public: -5.1%

Public sector construction activity remains depressed

Page 15: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

58

.35

7.1

60

.45

9.6

57

.85

5.3

55

.15

5.2

55

.3 56

.9 58

.25

8.5 6

0.8

61

.45

9.7

59

.75

4.2 55

.85

1.4 52

.55

2.5

51

.85

2.2 53

.1 54

.15

1.9 53

.35

4.1

52

.55

0.2

50

.55

0.7

51

.65

1.7

49

.95

0.2

53

.1 54

.2

50

.74

9.05

1.3

40

45

50

55

60

65

Jan

-10

Fe

b-1

0M

ar-

10

Ap

r-1

0M

ay-

10

Jun

-10

Jul-

10

Au

g-1

0S

ep

-10

Oct

-10

No

v-1

0D

ec-

10

Jan

-11

Fe

b-1

1M

ar-

11

Ap

r-1

1M

ay-

11

Jun

-11

Jul-

11

Au

g-1

1S

ep

-11

Oct

-11

No

v-1

1D

ec-

11

Jan

-12

Fe

b-1

2M

ar-

12

Ap

r-1

2M

ay-

12

Jun

-12

Jul-

12

Au

g-1

2S

ep

-12

Oct

-12

No

v-1

2D

ec-

12

Jan

-13

Fe

b-1

3M

ar-

13

Ap

r-1

3M

ay-

13

ISM Manufacturing Index(Values > 50 Indicate Expansion)

January 2010 through May 2013

The manufacturing sector expanded for 39 of the 41 months from Jan. 2010 through May 2013. Recent weakness stems largely from woes in

Europe and a Slowdown in China.

Source: Institute for Supply Management at http://www.ism.ws/ismreport/mfgrob.cfm; Insurance Information Institute.

Manufacturing contracted in May, albeit modestly

26

Page 16: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

28

Manufacturing Growth for Selected Sectors, 2013 vs. 2013*

5.2%

-0.8%

6.8%

-0.2%

3.3%

-1.1%-2.6%

2.4%

5.0%

1.1%2.5%

14.4%

-2.5%

0.3%

-4%-2%0%2%4%6%8%

10%12%14%16%

All

Ma

nu

fact

uri

ng

Du

rab

le M

fg.

Wo

od

Pro

du

cts

Pri

ma

ryM

eta

ls

Fa

bri

cate

dM

eta

ls

Ma

chin

ery

Ele

ctri

cal

Eq

uip

.

Tra

nsp

ort

atio

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qu

ip.

No

n-D

ura

ble

Mfg

.

Fo

od

Pro

du

cts

Pe

tro

leu

m &

Co

al

Ch

em

ica

l

Pla

stic

s &

Ru

bb

er

Te

xtile

Pro

du

cts

Manufacturing Is Expanding—Albeit More Slowly—Across a Number of Sectors that Will Contribute to Growth in Insurable Exposures Including: WC,

Commercial Property, Commercial Auto and Many Liability Coverages

Growth (%)

Manufacturing of durable goods was especially

strong in 2012 but weakened in 2013

*Seasonally adjusted; Date are YTD comparing data through April 2013 to the same period in 2012.Source: U.S. Census Bureau, Full Report on Manufacturers’ Shipments, Inventories, and Orders, http://www.census.gov/manufacturing/m3/

Durables: +2.5% Non-Durables: -0.3%Construction

machinery is up 35.4% YTD

Page 17: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

30

Manufacturing Employment,Jan. 2010—May 2013*

11,4

6011

,460

11,4

6611

,497

11,5

3111

,539

11,5

5811

,548

11,5

5411

,555

11,5

7711

,590

11,6

2411

,662

11,6

8211

,707

11,7

1511

,724

11,7

4711

,760

11,7

6211

,770

11,7

6911

,797

11,8

4111

,870

11,9

1011

,920

11,9

2611

,935

11,9

5711

,943

11,9

2511

,931

11,9

3811

,951

11,9

6511

,988

11,9

8411

,975

11,9

67

11,000

11,200

11,400

11,600

11,800

12,000

12,200

12,400

Jan-

10F

eb-1

0M

ar-1

0A

pr-1

0M

ay-1

0Ju

n-10

Jul-1

0A

ug-1

0S

ep-1

0O

ct-1

0N

ov-1

0D

ec-1

0Ja

n-11

Feb

-11

Mar

-11

Apr

-11

May

-11

Jun-

11Ju

l-11

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-11

Jan-

122/

30/2

Mar

-12

Apr

-12

May

-12

Jun-

12Ju

l-12

Aug

-12

Sep

-12

Oct

-12

Nov

-12

Dec

-12

Jan-

13F

eb-1

3M

ar-1

3A

pr-1

3M

ay-1

3

Manufacturing employment is up by more than 500,000 or 4.4% since Jan.

2010—a surprising source of strength in the economy. The sector has weakened

recently as US corporations remains cautious and Europe, China slow.

*Seasonally adjustedSources: US Bureau of Labor Statistics at http://data.bls.gov; Insurance Information Institute.

(Thousands)

Page 18: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

50

.7 52

.7 54

.15

4.6

54

.85

3.5

53

.75

2.8 53

.95

4.6 56 5

7.1 5

9.4

59

.75

6.3

54

.45

3.3

53

.45

3.8

52

.65

2.6

52

.65

2.6

53

.05

6.8

56

.15

5.0

53

.75

4.1

52

.75

2.9 54

.3 55

.25

4.8

54

.85

5.7

55

.25

6.0

53

.15

3.7

54

.4

40

45

50

55

60

65

Jan

-10

Fe

b-1

0M

ar-

10

Ap

r-1

0M

ay-

10

Jun

-10

Jul-

10

Au

g-1

0S

ep

-10

Oct

-10

No

v-1

0D

ec-

10

Jan

-11

Fe

b-1

1M

ar-

11

Ap

r-1

1M

ay-

11

Jun

-11

Jul-

11

Au

g-1

1S

ep

-11

Oct

-11

No

v-1

1D

ec-

11

Jan

-12

Fe

b-1

2M

ar-

12

Ap

r-1

2M

ay-

12

Jun

-12

Jul-

12

Au

g-1

2S

ep

-12

Oct

-12

No

v-1

2D

ec-

12

Jan

-13

Fe

b-1

3M

ar-

13

Ap

r-1

3M

ay-

13

ISM Non-Manufacturing Index(Values > 50 Indicate Expansion)

January 2010 through May 2013

Non-manufacturing industries have been expanding and adding jobs. The question is whether this will continue.

Source: Institute for Supply Management at http://www.ism.ws/ismreport/nonmfgrob.cfm; Insurance Information Institute.

Optimism among non-manufacturers is stable

and remains expansionary in 2013

31

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32

43,6

9448

,125

69,3

0062

,436

64,0

04 71,2

77 81,2

3582

,446

63,8

5363

,235

64,8

5371

,549

70,6

4362

,304

52,3

7451

,959

53,5

4954

,027

44,3

6737

,884

35,4

7240

,099

38,5

4035

,037

34,3

1739

,201

19,6

95 28,3

2243

,546

60,8

3756

,282

47,8

0630

,620

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 1112

:Q3

Business Bankruptcy Filings,1980-2012:Q3

Sources: American Bankruptcy Institute at http://www.abiworld.org/AM/AMTemplate.cfm?Section=Home&TEMPLATE=/CM/ContentDisplay.cfm&CONTENTID=61633; Insurance Information Institute

Significant Exposure Implications for All Commercial Lines as Business Bankruptcies Begin to Decline

2011 bankruptcies totaled 47,806, down 15.1% from 56,282 in 2010—the second consecutive year of decline. Business bankruptcies more

than tripled during the financial crisis. Through Q3:2012, filings were down 15.8% vs. Q3:2011

% Change Surrounding Recessions

1980-82 58.6%1980-87 88.7%1990-91 10.3%2000-01 13.0%2006-09 208.9%*

32

Page 20: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

33

Private Sector Business Starts, 1993:Q2 – 2012:Q3*

17

51

86

17

41

80

18

61

92

18

81

87 18

91

86 1

90 1

94

19

11

99 2

04

20

21

95

19

61

96

20

62

06

20

11

92

19

82

06

20

62

03

21

12

05

21

22

00 2

05

20

42

04

19

72

03

20

92

01

19

21

92

19

32

01 20

42

02

21

0 21

22

09

21

6 22

0 22

32

20

22

02

10

22

12

12

20

42

18

20

92

07

20

71

99

19

1 19

31

72 1

76

16

91

84

17

5 17

91

88

20

01

83 1

87 1

91

19

71

93

19

1 19

3

20

3

150

160

170

180

190

200

210

220

230

93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12

Business Starts Were Down Nearly 20% in the Recession, Holding Back Most Types of Commercial Insurance Exposure, But

Are Recovering Slowly* Data through Sep. 30, 2012 are the latest available as of June 21, 2013; Seasonally adjusted. Source: Bureau of Labor Statistics, http://www.bls.gov/news.release/cewbd.t08.htm.

(Thousands)

Business starts were up an estimated 2.8% in 2012 to 769,000 following a 2.2% to 748,000 in 2011. Start-ups

could accelerate in 2013.

Business Starts2006: 872,0002007: 843,0002008: 790,0002009: 697,000 2010: 742,000 2011: 748,000 2012E: 769,000*

33

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35

12 Industries for the Next 10 Years: Insurance Solutions Needed

Export-Oriented Industries

Health Sciences

Health Care

Energy (Traditional)

Alternative Energy

Petrochemical

Agriculture

Natural Resources

Technology (incl. Biotechnology)

Light Manufacturing

Insourced Manufacturing

Many industries are

poised for growth, though

insurers’ ability to

capitalize on these

industries varies widely

Shipping (Rail, Marine, Trucking, Pipelines)

Page 22: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

36

Profitability and Growth in Louisiana P/C Insurance

Markets

Analysis by Line and Nearby State Comparisons

Page 23: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

37

RNW All Lines: LA vs. U.S., 2002-2011

Sources: NAIC.

-200%

-150%

-100%

-50%

0%

50%

02 03 04 05 06 07 08 09 10 11

US All Lines LA All Lines

(Percent)

Average 2002-2011US: 7.7%

LA: -10.8%

Hurricanes Katrina, Rita

Hurricane Ike

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38

RNW PP Auto: LA vs. U.S., 2002-2011

Sources: NAIC.

-25%

-20%

-15%

-10%

-5%

0%

5%

10%

15%

20%

02 03 04 05 06 07 08 09 10 11

US PP Auto LA PP Auto

Average 2002-2011US: 7.7%LA: 3.5%

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39

RNW Comm. Auto: LA vs. U.S.,2002-2011

Sources: NAIC.

-15%

-10%

-5%

0%

5%

10%

15%

20%

02 03 04 05 06 07 08 09 10 11

US Comm Auto LA Comm Auto

(Percent)

Average 2002-2011US: 9.8%LA: -2.1%

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40

RNW Comm. Multi-Peril: LA vs. U.S., 2002-2011

Sources: NAIC.

-250%

-200%

-150%

-100%

-50%

0%

50%

02 03 04 05 06 07 08 09 10 11

US Comm M-P LA Comm M-P

(Percent)

Average 2002-2011US: 9.1%

LA: -15.2%

Page 27: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

41

RNW Homeowners: LA vs. U.S.,2002-2011

Sources: NAIC.

-400%

-350%

-300%

-250%

-200%

-150%

-100%

-50%

0%

50%

100%

02 03 04 05 06 07 08 09 10 11

US HO LA HO

(Percent)

Average 2002-2011US: 5.4%

LA: -24.0%

Page 28: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

All Lines: 10-Year Average RNW LA & Nearby States

-8.3%

6.9%

7.1%

7.7%

7.8%

-10.8%

1.5%

-15% -10% -5% 0% 5% 10%

Florida

U.S.

Arkansas

Texas

Alabama

Mississippi

Louisiana

Source: NAIC, Insurance Information Institute

2002-2011

Louisiana All Lines profitability is below the US average the regional

average

Page 29: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

PP Auto: 10-Year Average RNW LA & Nearby States

3.9%

7.5%

7.7%

8.3%

8.3%

3.5%

5.5%

0% 2% 4% 6% 8% 10%

Texas

Alabama

U.S.

Arkansas

Mississippi

Florida

Louisiana

Source: NAIC, Insurance Information Institute

2002-2011

Louisiana PP Auto profitability is below the US

average and the regional average

Page 30: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

44

Top Ten Most Expensive And Least Expensive States For Automobile Insurance, 2010 (1)

RankMost

expensive statesAverage

expenditure RankLeast

expensive statesAverage

expenditure

1 New Jersey $1,157.30 1 South Dakota $525.16

2 District of Columbia 1,133.87 2 North Dakota 528.81

3 Louisiana 1,121.46 3 Iowa 546.59

4 New York 1,078.88 4 Idaho 547.78

5 Florida 1,036.76 5 Maine 582.29

6 Delaware 1,030.98 6 Nebraska 592.69

7 Rhode Island 984.95 7 North Carolina 599.90

8 Connecticut 965.22 8 Wisconsin 613.37

9 Maryland 947.70 9 Ohio 619.46

10 Michigan 934.60 10 Wyoming 621.08

(1) Based on average automobile insurance expenditures.

Source: © 2012 National Association of Insurance Commissioners.

Louisiana ranked 3rd most expensive state in 2010, with an average expenditure for auto insurance of $1,121.46.

Page 31: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

Comm. Auto: 10-Year Average RNW LA & Nearby States

3.8%

4.9%

7.9%

8.3%

-2.1%

4.7%

9.8%

-5% 0% 5% 10% 15%

U.S.

Arkansas

Texas

Mississippi

Florida

Alabama

Louisiana

Source: NAIC, Insurance Information Institute

2002-2011

Louisiana Commercial Auto profitability is below

the US average the regional average

Page 32: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

Comm. M-P: 10-Year Average RNW LA & Nearby States

-7.1%

3.1%

6.7%

6.9%

-15.2%

-2.7%

9.1%

-20% -15% -10% -5% 0% 5% 10% 15%

U.S.

Florida

Arkansas

Texas

Alabama

Mississippi

Louisiana

Source: NAIC, Insurance Information Institute

2002-2011

Louisiana Commercial Multi-Peril profitability is

below the US average and the regional average

Page 33: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

Homeowners: 10-Year Average RNW LA & Nearby States

-24.0%

-6.0%

-0.1%

4.5%

5.4%

-26.3%

-15.1%

-30% -20% -10% 0% 10%

U.S.

Texas

Florida

Arkansas

Alabama

Louisiana

Mississippi

Source: NAIC, Insurance Information Institute

2002-2011

Louisiana Homeowners profitability is below the

US average and the regional average

Page 34: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

48

Top Ten Most Expensive And Least Expensive States For Homeowners Insurance, 2010 (1)

RankMost

expensive statesAverage

expenditure RankLeast

expensive statesAverage

expenditure

1 Texas (2) $1,560 1 Idaho $500

2 Louisiana (3) 1,546 2 Oregon 535

3 Florida (4) 1,544 3 Utah 558

4 Oklahoma 1,246 4 Wisconsin 563

5 Mississippi 1,217 5 Washington 595

6 Rhode Island 1,092 6 Ohio 614

7 Kansas 1,066 7 Delaware 636

8 District Of Columbia 1,065 8 Arizona 666

9 Connecticut 1,052 9 Maine 676

10 Alabama 1,050 10 South Dakota 678

Louisiana ranked as the 2nd most expensive state for homeowners insurance in 2010, with an average expenditure of $1,546.

(1) Based on the HO-3 homeowner package policy for owner-occupied dwellings, 1 to 4 family units. Provides “all risks” coverage (except those specifically excluded in the policy) on buildings and broad named-peril coverage on personal property, and is the most common package written.

(2) The Texas Department of Insurance developed home insurance policy forms that are similar but not identical to the standard forms. Note: Average premium=Premiums/exposure per house years. A house year is equal to 365 days of insured coverage for a single dwelling. The NAIC does not rank State Average Expenditures and does not endorse any conclusions drawn from this data.

(3) Policies written by Citizens Property Insurance (Louisiana), are not included. (4) Policies written by Citizens Property Insurance (Florida), are not included.

Note: Average premium=Premiums/exposure per house years. A house year is equal to 365 days of insured coverage for a single dwelling. The NAIC does not rank state average expenditures and does not endorse any conclusions drawn from this data.

Source: © 2012 National Association of Insurance Commissioners (NAIC). Reprinted with permission. Further reprint or distribution strictly prohibited without written permission of NAIC.

Page 35: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

49

All Lines DWP Growth: LA vs. U.S., 2002-2011

Source: SNL Financial.

14.5

%

9.9%

7.5%

2.3% 3.

4%

0.5%

-2.1

%

-3.3

%

0.0%

3.7%

13.6

%

11.3

%

2.7%

5.2%

14.1

%

5.7%

-0.8

%

0.6%

0.0% 0.7%

-10%

-5%

0%

5%

10%

15%

20%

02 03 04 05 06 07 08 09 10 11

US DWP: All Lines LA DWP: All Lines

(Percent)

Average 2002-2011US: 3.6%LA: 5.3%

Page 36: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

50

Comm. Lines DWP Growth: LA vs. U.S., 2002-2011

Source: SNL Financial.

14

.9%

7.5

%

3.7

%

3.5

%

5.2

%

-0.9

%

-2.7

%

-2.7

%

-2.3

%

2.4

%

14

.0%

3.3

%

-0.9

%

5.1

%

22

.7%

-0.8

%

-2.6

%

5.9

%

-5.7

%

1.6

%

-20%

-10%

0%

10%

20%

30%

02 03 04 05 06 07 08 09 10 11

US DWP: Comm. Lines LA DWP: Comm. Lines

(Percent)

Average 2002-2011US: 2.9%LA: 4.2%

Page 37: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

51

Personal Lines DWP Growth: LA vs. U.S., 2002-2011

Source: SNL Financial.

11

.3%

9.3

%

5.2

%

2.0

%

1.2

% 2.6

%

-0.1

%

1.1

% 2.5

%

2.2

%

12

.1%

13

.9%

4.4

%

4.7

%

3.7

% 6.6

%

2.7

%

2.4

%

3.2

%

0.7

%

-10%

-5%

0%

5%

10%

15%

20%

02 03 04 05 06 07 08 09 10 11

US DWP: Personal Lines LA DWP: Personal Lines

(Percent)

Average 2002-2011US: 3.7%LA: 5.4%

Page 38: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

52

Private Passenger Auto DWP Growth: LA vs. U.S., 2002-2011

Source: SNL Financial.

10.2

%

7.9%

3.7%

0.1%

-0.9

%

1.6%

-0.4

%

1.5%

1.5%

11.9

%

13.5

%

4.2%

0.9%

0.6%

4.7%

1.6%

0.5%

3.1%

0.0%-0.1

%

-5%

0%

5%

10%

15%

02 03 04 05 06 07 08 09 10 11

US DWP: PP Auto LA DWP: PP Auto

(Percent)

Average 2002-2011US: 2.5%LA: 4.1%

Page 39: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

53

Homeowner’s MP DWP Growth: LA vs. U.S., 2002-2011

Source: SNL Financial.

15

.0%

13

.8%

10

.4%

7.4

%

7.4

%

4.2

%

0.5

%

3.8

% 4.9

%

3.8

%

13

.1% 15

.4%

4.8

%

16

.7%

14

.3%

9.3

%

5.1

% 6.4

%

3.5

%

2.0

%

0%

5%

10%

15%

20%

25%

02 03 04 05 06 07 08 09 10 11

US DWP: HO Lines LA DWP: HO Lines

(Percent)

Average 2002-2011US: 7.1%LA: 9.1%

Page 40: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

54

U.S. Insured Catastrophe Loss Update

Catastrophe Losses in Recent Years Have Been Very High

54

Page 41: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

55

$1

2.6

$1

1.0

$3

.8

$1

4.3

$1

1.6

$6

.1

$3

4.7

$7

.6

$1

6.3

$3

3.7

$7

3.4

$1

0.5

$7

.5

$2

9.2

$1

1.5

$1

4.4

$3

3.6

$3

5.0

$7

.9$1

4.0

$4

.8

$8

.0

$3

7.8

$8

.8

$2

6.4

$0

$10

$20

$30

$40

$50

$60

$70

$80

89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13*

U.S. Insured Catastrophe Losses

*Through 6/2/13. Includes $2.6B for 2013:Q1 (PCS) and $5.32B for the period 4/1 – 6/2/13 (Aon Benfield Monthly Global Catastrophe Recap).Note: 2001 figure includes $20.3B for 9/11 losses reported through 12/31/01 ($25.9B 2011 dollars). Includes only business and personal property claims, business interruption and auto claims. Non-prop/BI losses = $12.2B ($15.6B in 2011 dollars.) Sources: Property Claims Service/ISO; Insurance Information Institute.

2012 Was the 3rd Highest Year on Record for Insured Losses in U.S. History on an Inflation-Adj. Basis. 2011 Losses Were the 6th Highest. YTD 2013 Running Below

Average But Q3 Is Typically the Costliest Quarter.

2012 was likely the third most expensive year ever for insured

CAT losses

Record tornado losses caused

2011 CAT losses to surge

($ Billions, 2012 Dollars)

55

Page 42: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

Scenes from my Visit to Moore, OK, Tornado: High Claim Severity

56

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57

Top 16 Most Costly Disastersin U.S. History

(Insured Losses, 2012 Dollars, $ Billions)

$7.8 $8.7 $9.2 $11.1$13.4$18.8

$23.9 $24.6$25.6

$48.7

$7.5$7.1$6.7$5.6$5.6$4.4

$0

$10

$20

$30

$40

$50

$60

Irene (2011) Jeanne(2004)

Frances(2004)

Rita (2005)

Tornadoes/T-Storms

(2011)

Tornadoes/T-Storms

(2011)

Hugo (1989)

Ivan (2004)

Charley(2004)

Wilma(2005)

Ike (2008)

Sandy*(2012)

Northridge(1994)

9/11 Attack(2001)

Andrew(1992)

Katrina(2005)

Hurricane Sandy could become the 4th or 5th costliest event in US

insurance history

Hurricane Irene became the 12th most expense hurricane

in US history in 2011

Includes Tuscaloosa, AL,

tornado

Includes Joplin, MO, tornado

12 of the 16 Most Expensive Events in US History Have

Occurred Over the Past Decade

*PCS estimate as of 4/12/13.Sources: PCS; Insurance Information Institute inflation adjustments to 2012 dollars using the CPI.

Page 44: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

58

Top 16 Most Costly World Insurance Losses, 1970-2012*

(Insured Losses, 2012 Dollars, $ Billions)

*Figures do not include federally insured flood losses.**Estimate based on PCS value of $18.75B as of 4/12/13.Sources: Munich Re; Swiss Re; Insurance Information Institute research.

$11.1$13.4 $13.4$13.4$18.8

$23.9 $24.6$25.6

$38.6

$48.7

$7.8 $8.1 $8.5 $8.7 $9.2 $9.6

$0

$10

$20

$30

$40

$50

$60

Hugo (1989)

WinterStormDaria(1991)

ChileQuake(2010)

Ivan (2004)

Charley(2004)

TyphoonMirielle(1991)

Wilma(2005)

ThailandFloods(2011)

NewZealandQuake(2011)

Ike (2008)

Sandy(2012)**

Northridge(1994)

WTC TerrorAttack(2001)

Andrew(1992)

JapanQuake,

Tsunami(2011)**

Katrina(2005)

5 of the top 14 most expensive catastrophes in

world history have occurred within the past 3 years

(2010-2012)

Hurricane Sandy is now the 6th costliest event in global

insurance history

2012 insured CAT Losses totaled $60B; Economic losses totaled $140B, according to Swiss Re

Page 45: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

Outlook for 2013 Hurricane Season: 75% Worse Than Average

Forecast Parameter Median(1981-2010)

2013F

Named Storms 12.0 18

Named Storm Days 60.1 95

Hurricanes 6.5 9

Hurricane Days 21.3 40

Major Hurricanes 2.0 4

Major Hurricane Days 3.9 9

Accumulated Cyclone Energy 92.0 165

Net Tropical Cyclone Activity 103% 175%

Source: Philip Klotzbach and Dr. William Gray, Colorado State University, April 10, 2013, accessed at http://tropical.atmos.colostate.edu/forecasts/2013/apr2013/apr2013.pdf ; Insurance Information Institute..

Page 46: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

Landfall Probabilities for 2013 Hurricane Season: Above Average

Average* 2013F

Entire US East & Gulf Coasts

52% 72%

US East Coast Including Florida Peninsula

31% 48%

Gulf Coast from Florida Panhandle to Brownsville

30% 47%

Caribbean 42% 61%

*Average over the past century.Source: Philip Klotzbach and Dr. William Gray, Colorado State University, April 10, 2013.

Page 47: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

Nu

mb

er

Geophysical (earthquake, tsunami, volcanic activity)

Climatological (temperature extremes, drought, wildfire)

Meteorological (storm)

Hydrological (flood, mass movement)

Natural Disasters in the United States, 1980 – 2012Number of Events (Annual Totals 1980 – 2012)

Source: MR NatCatSERVICE 65

41

19

121

3

50

100

150

200

250

300

1980 1982 1984 1986 1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010 2012

There were 184 natural disaster events in the

US in 2012

Page 48: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

U.S. Thunderstorm Loss Trends, 1980 – 2012

67Source: Property Claims Service, MR NatCatSERVICE

Average thunderstorm

losses are up 7 fold since the early

1980s. The 5- year running average

loss is up sharply.

Hurricanes get all the headlines, but thunderstorms are consistent

producers of large scale loss. 2008-2012 are the most expensive

years on record.

Thunderstorm losses in 2012 totaled $14.9 billion, the 2nd

highest on record

Page 49: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

69

Inflation Adjusted U.S. Catastrophe Losses by Cause of Loss, 1992–20111

0.4%

1.6%

3.8%4.7%

6.3%

7.3%

33.9%

42.0%

1. Catastrophes are defined as events causing direct insured losses to property of $25 million or more in 2009 dollars.2. Excludes snow.3. Does not include NFIP flood losses4. Includes wildland fires5. Includes civil disorders, water damage, utility disruptions and non-property losses such as those covered by workers compensation.Source: ISO’s Property Claim Services Unit.

Hurricanes & Tropical Storms, $161.3

Fires (4), $6.0

Tornadoes (2), $130.2

Winter Storms, $28.2

Terrorism, $24.4

Geological Events, $18.2

Wind/Hail/Flood (3), $14.8

Other (5), $1.4

Wind losses are by far cause the most catastrophe losses,

even if hurricanes/TS are excluded.

Tornado share of CAT losses is

rising

Insured cat losses from 1992-2011

totaled $384.3B, an average of $19.2B per year or $1.6B

per month

Page 50: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

Homeowners Insurance Catastrophe-Related Claim Frequency and Severity, 1997—2012*

*All policy forms combined, countrywide.Source: Insurance Research Council, Trends in Homeowners Insurance Claims, Sept. 2012 from ISO Fast Track data. 70

Avg. catastrophe claim cost rose

approximately 200% from 1997-2011

Cat claim frequency in 2011 was at historic highs and more than

double the rate in 1997

Page 51: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

71

Combined Ratio Points Associated with Catastrophe Losses: 1960 – 2012*

Notes: Private carrier losses only. Excludes loss adjustment expenses and reinsurance reinstatement premiums. Figures are adjusted for losses ultimately paid by foreign insurers and reinsurers.Source: ISO (1960-2011); A.M. Best (2012E) Insurance Information Institute.

0.4

1.2

0.4 0.

8 1.3

0.3 0.4 0.

71.

51.

00.

40.

4 0.7

1.8

1.1

0.6

1.4 2.

01.

3 2.0

0.5

0.5 0.7

3.0

1.2

2.1

8.8

2.3

5.9

3.3

2.8

1.0

3.6

2.9

1.6

5.4

1.6

3.3

3.3

8.1

2.7

1.6

5.0

2.6

3.4

8.7 9.

4

3.6

0.9

0.1

1.1

1.1

0.8

0

1

2

3

4

5

6

7

8

9

10

1960

1962

1964

1966

1968

1970

1972

1974

1976

1978

1980

1982

1984

1986

1988

1990

1992

1994

1996

1998

2000

2002

2004

2006

2008

2010

2012

E

The Catastrophe Loss Component of Private Insurer Losses Has Increased Sharply in Recent Decades

Avg. CAT Loss Component of the Combined Ratio

by Decade

1960s: 1.04 1970s: 0.85 1980s: 1.31 1990s: 3.39 2000s: 3.52 2010s: 7.20*

Combined Ratio Points Catastrophe losses as a share of all losses reached

a record high in 2012

Page 52: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

Homeowners Insurance Combined Ratio: 1990–2015F

11

3.0

11

7.7

15

8.4

11

3.6

10

1.0 10

9.4

10

8.2

11

1.4 1

21

.7

10

9.3

98

.2

94

.4 10

0.3

89

.0 95

.7

11

6.9

10

5.8

10

6.7

12

2.2

10

4.4

10

1.7

10

1.2

10

0.7

11

8.4

11

2.7 12

1.7

80

90

100

110

120

130

140

150

160

170

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12E13F 14F 15F

1

Homeowners Performance in 2011/12 Impacted by Large Cat Losses. Extreme Regional Variation Can Be Expected Due to

Local Catastrophe Loss Activity

Sources: A.M. Best (1990-2011);Conning (2012E-2015F); Insurance Information Institute. 72

Hurricane Ike

Hurricane Sandy

Record tornado activity

Hurricane Andrew

Page 53: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

73

Federal Disaster Declarations Patterns:

1953-2013

73

Disaster Declarations YTD in 2013 Are Running Below Recent

Record Highs

Page 54: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

Number of Federal Disaster Declarations, 1953-2013*

13 1

7 18

16

16

7 71

21

22

22

0 25

25

11

11

19

29

17

17

48

46

46

38

30

22 2

54

22

31

52

42

13

42

7 28

23

11

31

38

45

32 3

63

27

54

46

55

04

54

5 49

56

69

48 5

26

37

55

98

19

94

72

5

43

0

20

40

60

80

100

120

53

54

55

56

57

58

59

60

61

62

63

64

65

66

67

68

69

70

71

72

73

74

75

76

77

78

79

80

81

82

83

84

85

86

87

88

89

90

91

92

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

11

12

13

*Through June 23, 2013.Source: Federal Emergency Management Administration; http://www.fema.gov/disasters; Insurance Information Institute.

The Number of Federal Disaster Declarations Is Rising and Set New Records in 2010 and 2011. Hurricane Sandy Produced 13 Declarations in 2012/13.

The number of federal disaster declarations set a

new record in 2011, with 99, shattering 2010’s record 81

declarations.

There have been 2,115 federal disaster

declarations since 1953. The average

number of declarations per year is 35 from 1953-2012, though

there few haven’t been recorded since 1995.

24 federal disasters were declared so far in 2013*

74

Page 55: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

75

Federal Disasters Declarations by State, 1953 – 2013: Highest 25 States*

86

78

74

67

65

60

57

56

54

53

52

52

51

50

50

49

49

48

47

47

47

46

43

40

39

0

10

20

30

40

50

60

70

80

90

100

TX CA OK NY FL LA AL KY AR MO MS IL TN WV IA KS MN PA NE VA OH WA ND NC IN

Dis

as

ter

De

cla

rati

on

s

Over the past 60 years, Texas has had the highest

number of Federal Disaster

Declarations

*Through June 23, 2013. Includes Puerto Rico and the District of Columbia.Source: FEMA: http://www.fema.gov/news/disaster_totals_annual.fema; Insurance Information Institute.

Page 56: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

76

Federal Disasters Declarations by State, 1953 – 2013: Lowest 25 States*

40

40

38

36

36

35

35

32

29

28

26

26

26

24

24

24

23

22

19

19

17

15

15

13

11

11

9

0

10

20

30

40

50

ME SD AK GA WI NJ VT NH MA OR PR HI MI AZ MD NM ID MT CT CO NV DE SC DC UT RI WY

Dis

as

ter

De

cla

rati

on

s

Over the past 60 years, Wyoming and Rhode Island had the fewest

number of Federal Disaster Declarations

*Through June 23, 2013. Includes Puerto Rico and the District of Columbia.Source: FEMA: http://www.fema.gov/news/disaster_totals_annual.fema; Insurance Information Institute.

Page 57: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

77

SEVERE WEATHER REPORT UPDATE: 2013

Damage from Tornadoes, Large Hail and High Winds Keep Insurers Busy

77

Page 58: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

Severe Weather Reports:Through June 17, 2013

79Source: NOAA Storm Prediction Center; http://www.spc.noaa.gov/climo/online/monthly/2013_annual_summary.html#

There were 8,976 severe

weather reports through June 17; including

573 tornadoes; 3,002 “Large Hail” reports

and 5,401 high wind events

Page 59: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

Severe Weather Reports in WA, OR & ID: January 1—December 31, 2012

80Source: NOAA Storm Prediction Center; http://www.spc.noaa.gov/climo/online/monthly/2013_annual_summary.html#

LOUISIANA

Total Reports = 492

Tornadoes = 53 (Red)

Hail Reports = 91 (Green)

Wind Reports = 348 (Blue)

There have been a combined 492 severe

weather reports in 2013 in LA,

Page 60: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

Public Opinion Survey

107

Industry Favorability RatingsPolicy Forms & Disclosure

Disaster Preparedness

107

Page 61: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

109

I.I.I. Poll: Homeowners Insurance

Q. Do you think that it is fair that people who live in areas affected by record storms in 2011 and 2012 should pay more for their homeowners insurance in the future?

Source: Insurance Information Institute Annual Pulse Survey.

Nearly 60 percent of Americans believe that homeowners insurance premiums should not be raised as a result of recent storms in their areas.

4%

37%

59%

Don’t know

Yes

No

Public believes it is not fair to raise

premiums of homeowners due

to events they cannot control

Page 62: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

110

I.I.I. Poll: Flood Insurance

Source: Insurance Information Institute Annual Pulse Survey.

55%46% 47%

58% 61%

0%

20%

40%

60%

80%

Total U.S. Northeast West Midwest South

Q. The federal government plans to raise the price of flood insurance so it reflects the costs of paying claims. Do you believe this is fair? [% Responding “NO”]

More than one-half of Americans do not think it is fair for the federal government to raise its flood insurance premiums to better reflect claims

payouts.

Most people believe it is unfair for government to raise flood insurance premiums, even though

they are subsidized by taxpayers

Page 63: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

111

I.I.I. Poll: Disaster Preparedness

1Asked of those who have homeowners insurance and who responded “yes”.

Source: Insurance Information Institute Annual Pulse Survey.

16%

12%

32%

9%

20%23%

14%

32%

12%

22%24%

16%

29%

10%

21%

0%

5%

10%

15%

20%

25%

30%

35%

40%

Northeast Midwest South West Total U.S.

May-11 May-12 May-13

Q. Does your homeowners policy cover damage from flooding during a hurricane?1

The proportion of homeowners who believe their homeowners policy covers damage from flooding during a hurricane stands at 21 percent. This proportion rises eight percentage points in the South, to 29 percent.

About 20 percent of the public still believes flooding from a hurricane

is covered

Page 64: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

112

I.I.I. Poll: Disaster Preparedness

1Asked of those who have homeowners insurance but not flood insurance.

Source: Insurance Information Institute Annual Pulse Survey.

4% 1%5%

0% 3%

96% 99%93%

100% 96%

0%

20%

40%

60%

80%

100%

Northeast Midwest South West Total U.S.

Yes No

Q. Have recent flooding events such as Hurricane Sandy or Hurricane Irene motivated you to buy flood coverage?1

Recent storms have not motivated people to buy flood insurance coverag.e

Despite recent major flood events, few people see the need to buy coverage

Page 65: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

113

I.I.I. Poll: Disaster Preparedness

Q. If you expect some relief from the government, do you purchase less insurance coverage against these natural disasters than you would have otherwise?

Source: Insurance Information Institute Annual Pulse Survey.

Seventy-two percent of Americans would not purchase less insurance if they expect some relief from the government—but 22% would.

6%

22%

72%

Don’t know

Yes

No

More than 20 percent cut back

on insurance coverage in

expectation of government disaster aid

Page 66: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

114

Growth Analysis by State and Business Segment

Premium Growth Rates Vary Tremendously by State

114

Page 67: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

115

Direct Premiums Written: Total P/CPercent Change by State, 2007-2012*

58

.4

25

.4

24

.5

21

.0

19

.2

17

.6

16

.3

13

.2

13

.2

12

.4

9.9

9.2

9.2

8.5

8.0

6.2

5.8

5.2

4.5

4.4

4.3

4.3

4.2

4.0

3.8

3.6

0

10

20

30

40

50

60

70

ND

SD

OK

NE IA KS

VT

AK

TX

WY

MN

AR

TN IN W

I

KY

MT

OH LA

VA

NJ

MI

SC

CO

MO

NM

Pe

ce

nt

ch

an

ge

(%

)

*Data are preliminary as of 5/1/13 and do not yet fully reflect the impact of state-run pools and plans. Sources: SNL Financial LC.; Insurance Information Institute.

Top 25 States

Louisiana was a growth leader over the past 5 years even

though premiums written only expanded by 4.5%

Page 68: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

116

Direct Premiums Written: Total P/CPercent Change by State, 2007-2012*

3.6

3.1

3.0

2.9

2.7

2.2

2.1

2.1

2.0

1.8

1.1

0.0

-0.1

-0.3

-0.7

-0.9

-2.8

-5.6

-6.0

-7.2

-7.2

-9.3

-10

.1

-11

.2

-12

.5

-17

.3

-20

-15

-10

-5

0

5

CT

MS

NC AL

MD PA

U.S

.

MA IL

WA

GA

UT

NH RI

ID ME

NY FL

CA

DC

WV HI

AZ

OR

DE

NV

Pe

ce

nt

ch

an

ge

(%

)

Bottom 25 States

*Data are preliminary as of 5/1/13 and do not yet fully reflect the impact of state-run pools and plans. Sources: SNL Financial LC.; Insurance Information Institute.

Page 69: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

127

Labor Market Trends

Massive Job Losses Sapped the Economy and Commercial/Personal

Lines Exposure, But Trend is Improving

127

Page 70: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

128

Unemployment and Underemployment Rates: Stubbornly High in 2012, But Falling

2

4

6

8

10

12

14

16

18

Jan00

Jan01

Jan02

Jan03

Jan04

Jan05

Jan06

Jan07

Jan08

Jan09

Jan10

Jan11

Jan12

Jan13

Traditional Unemployment Rate U-3

Unemployment + Underemployment Rate U-6

Unemployment stood at 7.5% in

Apr. 2013—lowest in 4 years.

Unemployment peaked at 10.1% in October 2009, highest monthly rate since 1983.

Peak rate in the last 30 years:

10.8% in November -

December 1982

Source: US Bureau of Labor Statistics; Insurance Information Institute.

U-6 went from 8.0% in March

2007 to 17.5% in October 2009; Stood at 13.7%

in Apr. 2013

January 2000 through Apr. 2013, Seasonally Adjusted (%)

Recession ended in

November 2001

Unemployment kept rising for

19 more months

Recession began in

December 2007

Stubbornly high unemployment and underemployment constrain overall economic growth, but the job market is now clearly improving

128

Page 71: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

22

75

41

68

50

12

36

61

-79

24 6

8 74

51

2-1

14

-10

5-2

22

-21

9-2

03

-26

7-2

69

-42

9-4

84

-78

6 -70

1-8

21

-69

2-8

12

-82

1-2

88

-44

2-2

82 -2

22 -1

62

-23

3-3

4-1

67

-17

-26

17

01

02

94 10

31

29

11

3 18

81

54

11

48

02

43

22

3 30

31

83

17

72

06

12

92

56

17

41

97 24

9 32

32

65

20

81

20 15

27

81

77

13

11

18

21

7 25

62

24

16

43

19

15

41

76

11

1(1,000)

(800)

(600)

(400)

(200)

0

200

400

Jan

-07

Fe

b-0

7M

ar-

07

Ap

r-0

7M

ay-

07

Jun

-07

Jul-

07

Au

g-0

7S

ep

-07

Oct

-07

No

v-0

7D

ec-

07

Jan

-08

Fe

b-0

8M

ar-

08

Ap

r-0

8M

ay-

08

Jun

-08

Jul-

08

Au

g-0

8S

ep

-08

Oct

-08

No

v-0

8D

ec-

08

Jan

-09

Fe

b-0

9M

ar-

09

Ap

r-0

9M

ay-

09

Jun

-09

Jul-

09

Au

g-0

9S

ep

-09

Oct

-09

No

v-0

9D

ec-

09

Jan

-10

Fe

b-1

0M

ar-

10

Ap

r-1

0M

ay-

10

Jun

-10

Jul-

10

Au

g-1

0S

ep

-10

Oct

-10

No

v-1

0D

ec-

10

Jan

-11

Fe

b-1

1M

ar-

11

Ap

r-1

1M

ay-

11

Jun

-11

Jul-

11

Au

g-1

1S

ep

-11

Oct

-11

No

v-1

1D

ec-

11

Jan

-12

Fe

b-1

2M

ar-

12

Ap

r-1

2M

ay-

12

Jun

-12

Jul-

12

Au

g-1

2S

ep

-12

Oct

-12

No

v-1

2D

ec-

12

Jan

-13

Fe

b-1

3M

ar-

13

Ap

r-1

3

Monthly Change in Private Employment

January 2007 through Apr. 2013 (Thousands)

Private Employers Added 6.74 million Jobs Since Jan. 2010 After Having Shed 4.98 Million Jobs in 2009 and 3.80 Million in 2008 (State and Local Governments Have Shed Hundreds of Thousands of Jobs)

Source: US Bureau of Labor Statistics: http://www.bls.gov/ces/home.htm; Insurance Information Institute

Monthly Losses in Dec. 08–Mar. 09 Were

the Largest in the Post-WW II Period

176,000 private sector jobs were created in April

129

Jobs Created2012: 2.247 Mill2011: 2.420 Mill2010: 1.235 Mill

Page 72: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

-0.0

17-0

.043

0.06

80.

238

0.34

0

0.43

40.

537

0.66

60.

779

0.96

71.

121

1.23

5

1.31

51.

558

1.78

1

2.08

42.

267

2.44

42.

650

2.77

93.

035

3.20

9

3.40

63.

655

3.97

8

4.24

34.

451

4.57

14.

723

4.80

14.

978

5.10

9

5.22

75.

444

5.70

0

5.92

46.

088

6.40

7

6.73

96.

561

-1.0

0.0

1.0

2.0

3.0

4.0

5.0

6.0

7.0

8.0

Jan-

10

Feb

-10

Mar

-10

Apr

-10

May

-10

Jun-

10

Jul-1

0

Aug

-10

Sep

-10

Oct

-10

Nov

-10

Dec

-10

Jan-

11

Feb

-11

Mar

-11

Apr

-11

May

-11

Jun-

11

Jul-1

1

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-11

Jan-

12

Feb

-12

Mar

-12

Apr

-12

May

-12

Jun-

12

Jul-1

2

Aug

-12

Sep

-12

Oct

-12

Nov

-12

Dec

-12

Jan-

13

Feb

-13

Mar

-13

Mill

ion

sCumulative Change in Private Sector Employment: Jan. 2010—Apr. 2013

January 2010 through April 2013* (Millions)

Source: US Bureau of Labor Statistics: http://www.bls.gov/ces/home.htm; Insurance Information Institute

Cumulative job gains through Apr. 2013 totaled 6.74 million

131

Job gains and pay increases have added more than $600 billion to payrolls

since Jan. 2010

Private Employers Added 6.74 million Jobs Since Jan. 2010 After Having Shed 4.98 Million Jobs in 2009 and 3.80 Million in 2008 (State and Local Governments Have Shed Hundreds of Thousands of Jobs)

Page 73: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

4-1

0

3392

511

287

98-6

8-2

24 -184

-194

-213

-224

-271

-289

-288

-356 -324

-452

-449

-480

-488

-511

-530

-542

-536

-539

-547

-574

-565

-589 -555

-535

-592

-601

-606

-622

-609

-636

-625

-800

-600

-400

-200

0

200

400

600

Jan-

10

Feb

-10

Mar

-10

Apr

-10

May

-10

Jun-

10

Jul-1

0

Aug

-10

Sep

-10

Oct

-10

Nov

-10

Dec

-10

Jan-

11

Feb

-11

Mar

-11

Apr

-11

May

-11

Jun-

11

Jul-1

1

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-11

Jan-

12

Feb

-12

Mar

-12

Apr

-12

May

-12

Jun-

12

Jul-1

2

Aug

-12

Sep

-12

Oct

-12

Nov

-12

Dec

-12

Jan-

13

Feb

-13

Mar

-13

Cumulative Change in Government Employment: Jan. 2010—Apr. 2013

January 2010 through Apr. 2013* (Millions)

Source: US Bureau of Labor Statistics http://www.bls.gov/data/#employment; Insurance Information Institute

Cumulative job losses through Apr. 2013 totaled 636,000

132

Governments at All Levels are Under Severe Fiscal Strain As Tax Receipts Plunged and Pension Obligations Soared During the

Financial Crisis: Sequestration Will Add to this Toll

Government at all levels has shed more than 600,000 jobs

since Jan. 2010 even as private employers created 6.74 million jobs, though

losses may now be ending.

Temporary Census hiring distorted 2010

figures

Page 74: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

134

Unemployment Rates by State, May 2013:Highest 25 States*

9.5

9.1

9.1

8.9

8.8

8.6

8.6

8.5

8.4

8.3

8.3

8.3

8.1

8.0

8.0

7.8

7.8

7.6

7.5

7.3

7.2

7.1

7.0

7.0

6.9

0

2

4

6

8

10

12

NV IL MS RI NC CA NJ DC MI GA IN TN KY CT SC AZ OR NY PA AR DE FL OH WI CO

Une

mpl

oym

ent R

ate

(%)

*Provisional figures for May 2013, seasonally adjusted.Sources: US Bureau of Labor Statistics; Insurance Information Institute.

In May, 25 states had over-the-month unemployment rate decreases, 17 had

increases, and 8 and the District of Columbia had no change.

Page 75: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

135

6.8

6.8

6.8

6.8

6.8

6.7

6.7

6.6

6.5

6.2

6.2

5.9

5.7

5.4

5.3

5.3

5.3

5.0

4.7

4.6

4.6

4.6

4.1

4.0

3.8

3.2

0

2

4

6

8

AL LA ME MO WA MD NM MA TX ID WV AK KS MT MN NH VA OK HI IA UT WY VT SD NE ND

Un

em

plo

ym

en

t R

ate

(%

)

Unemployment Rates by State, May 2013: Lowest 25 States*

*Provisional figures for May 2013, seasonally adjusted.Sources: US Bureau of Labor Statistics; Insurance Information Institute.

In May, 25 states had over-the-month unemployment rate decreases, 17 had

increases, and 8 and the District of Columbia had no change.

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136

Oil & Gas Extraction Employment,Jan. 2010—April 2013*

*Seasonally adjustedSources: US Bureau of Labor Statistics at http://data.bls.gov; Insurance Information Institute.

156.

415

6.4

156.

715

7.6

158.

715

7.8

158.

015

9.5

160.

016

1.5

161.

216

1.2

163.

116

4.4

166.

6 169.

317

0.1

171.

017

2.5

173.

6 176.

317

8.2

178.

518

0.9

181.

918

3.1

184.

818

5.2

185.

718

6.8

187.

618

8.0

188.

018

8.2

190.

019

1.7

191.

919

3.1

192.

519

2.5

150

155

160

165

170

175

180

185

190

195

200

Jan-

10F

eb-1

0M

ar-1

0A

pr-1

0M

ay-1

0Ju

n-10

Jul-1

0A

ug-1

0S

ep-1

0O

ct-1

0N

ov-1

0D

ec-1

0Ja

n-11

Feb

-11

Mar

-11

Apr

-11

May

-11

Jun-

11Ju

l-11

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-11

Jan-

122/

30/2

Mar

-12

Apr

-12

May

-12

Jun-

12Ju

l-12

Aug

-12

Sep

-12

Oct

-12

Nov

-12

Dec

-12

Jan-

13F

eb-1

3M

ar-1

3A

pr-1

3

Oil and gas extraction employment is up 23.1%

since Jan. 2010 as the energy sector booms.

Domestic energy production is essential to

any robust economic recovery in the US.

(Thousands)

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137

US Unemployment Rate Forecast

4.5

%4

.5%

4.6

%4

.8%

4.9

% 5.4

% 6.1

%6

.9%

8.1

%9

.3%

9.6

% 10

.0%

9.7

%9

.6%

9.6

%

8.9

%9

.1%

9.1

%8

.7%

8.3

%8

.2%

8.0

%7

.8%

7.7

%7

.5%

7.5

%7

.4%

7.3

%7

.1%

7.0

%6

.9%

9.6

%

4.0%

5.0%

6.0%

7.0%

8.0%

9.0%

10.0%

11.0%

07

:Q1

07

:Q2

07

:Q3

07

:Q4

08

:Q1

08

:Q2

08

:Q3

08

:Q4

09

:Q1

09

:Q2

09

:Q3

09

:Q4

10

:Q1

10

:Q2

10

:Q3

10

:Q4

11

:Q1

11

:Q2

11

:Q3

11

:Q4

12

:Q1

12

:Q2

12

:Q3

12

:Q4

13

:Q1

13

:Q2

13

:Q3

13

:Q4

14

:Q1

14

:Q2

14

:Q3

14

:Q4

Rising unemployment

eroded payrolls

and workers comp’s

exposure base.

Unemployment peaked at 10%

in late 2009.

* = actual; = forecastsSources: US Bureau of Labor Statistics; Blue Chip Economic Indicators (6/13 edition); Insurance Information Institute.

2007:Q1 to 2014:Q4F*

Unemployment forecasts have been revised slightly

downwards. Optimistic scenarios put the

unemployment as low as 6.6% by Q4 of next year.

Jobless figures have been revised

slightly downwards for 2013/14

Page 78: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

$2,000

$3,000

$4,000

$5,000

$6,000

$7,000

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12*

$25

$30

$35

$40

$45

$50Wage & Salary DisbursementsWC NPW

140

Payroll Base* WC NWP

Payroll vs. Workers Comp Net Written Premiums, 1990-2012E

*Private employment; Shaded areas indicate recessions. WC premiums for 2012 are I.I.I. estimate based YTD 2012 actuals.Sources: NBER (recessions); Federal Reserve Bank of St. Louis at http://research.stlouisfed.org/fred2/series/WASCUR ; NCCI; I.I.I.

Continued Payroll Growth and Rate Increases Suggest WC NWP Will Grow Again in 2012; +7.9% Growth in 2011 Was the First Gain Since 2005

7/90-3/91 3/01-11/0112/07-6/09

$Billions $Billions

WC premium volume dropped two years before

the recession began

WC net premiums written were down $14B or 29.3% to

$33.8B in 2010 after peaking at $47.8B

in 2005

+9% in 2012E

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The BIG Question:Where Is the Market Heading?

141

Catastrophes and Other Factors Are Pressuring Insurance Markets

141

New Factor: Record Low Interest Rates Are Contributing to

Underwriting and Pricing Pressures

Page 80: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

INVESTMENTS: THE NEW REALITY

142

Investment Performance is a Key Driver of Profitability

Depressed Yields Will Necessarily Influence Underwriting & Pricing

142

Page 81: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

Property/Casualty Insurance Industry Investment Income: 2000–2013*1

$38.9$37.1 $36.7

$38.7

$54.6

$51.2

$47.1 $47.6$49.2

$47.7$45.5

$39.6

$49.5

$52.3

$30

$40

$50

$60

00 01 02 03 04 05 06 07 08 09 10 11 12 13*

Investment Income Fell in 2012 and is Falling in 2013 Due to Persistently Low Interest Rates, Putting Additional Pressure on (Re) Insurance Pricing

1 Investment gains consist primarily of interest and stock dividends..*Estimate based on annualized actual Q1:2013 investment income of $11.385B.Sources: ISO; Insurance Information Institute.

($ Billions)

Investment earnings are running below their 2007

pre-crisis peak

Page 82: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

144

P/C Insurer Net Realized Capital Gains/Losses, 1990-2013:Q1

Sources: A.M. Best, ISO, Insurance Information Institute.

$2.8

8

$4.8

1 $9.8

9

$9.8

2

$10.

81 $18.

02

$13.

02

$16.

21

$6.6

3

-$1.

21

$6.6

1

$9.1

3

$9.7

0

$3.5

2 $8.9

2

-$7.

90

$5.8

5

$7.0

4

$6.2

1

$1.3

8

-$19

.81

$9.2

4

$6.0

0

$1.6

6

-$25

-$20

-$15

-$10

-$5

$0

$5

$10

$15

$20

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 1213:Q1

Insurers Posted Net Realized Capital Gains in 2010, 2011 and 2012 Following Two Years of Realized Losses During the Financial Crisis. Realized Capital

Losses Were the Primary Cause of 2008/2009’s Large Drop in Profits and ROE

($ Billions) Realized capital gains in 2012 were down 12% from 2011

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Property/Casualty Insurance Industry Investment Gain: 1994–2013:Q11

$35.4

$42.8$47.2

$52.3

$44.4

$36.0

$45.3$48.9

$59.4$55.7

$64.0

$31.7

$39.2

$53.4$56.2

$53.9

$12.8

$58.0

$51.9$56.9

$0

$10

$20

$30

$40

$50

$60

$70

94 95 96 97 98 99 00 01 02 03 04 05* 06 07 08 09 10 11 12 13:Q1

Investment Gains Are Slipping in 2012 as Low Interest Rates Reduce Investment Income and Lower Realized Investment Gains; The Financial

Crisis Caused Investment Gains to Fall by 50% in 2008

1 Investment gains consist primarily of interest, stock dividends and realized capital gains and losses.* 2005 figure includes special one-time dividend of $3.2B; Sources: ISO; Insurance Information Institute.

($ Billions)

Investment gains in 2012 were approximately 16%

below their pre-crisis peak

Page 84: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

150

-1.8

%

-1.8

%

-2.0

%

-3.6

%

-3.3

%

-3.3

%

-3.7

%

-4.3

%

-5.2

%

-5.7

%

-7.3%

-1.9

%

-2.1

%

-3.1

%

-8%-7%-6%-5%-4%-3%-2%-1%0%

Perso

nal L

ines

Pvt Pass

Aut

o

Pers P

rop

Comm

ercia

l

Comm

l Auto

Credit

Comm

Pro

p

Comm

Cas

Fidelity

/Sure

ty

Warra

nty

Surplu

s Line

s

Med

Mal

WC

Reinsu

rance

**

Lower Investment Earnings Place a Greater Burden on Underwriting and Pricing Discipline

*Based on 2008 Invested Assets and Earned Premiums**US domestic reinsurance onlySource: A.M. Best; Insurance Information Institute.

Reduction in Combined Ratio Necessary to Offset 1% Decline in Investment Yield to Maintain Constant ROE, by Line*

150

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153

P/C Insurance Industry Combined Ratio, 2001–2013:Q1*

* Excludes Mortgage & Financial Guaranty insurers 2008--2012. Including M&FG, 2008=105.1, 2009=100.7, 2010=102.4, 2011=108.1; 2012:=103.2. Sources: A.M. Best, ISO.

95.7

99.3100.8

106.3

102.4

94.8

101.0

92.6

100.898.4

100.1

107.5

115.8

90

100

110

120Best

Combined Ratio Since 1949 (87.6)

As Recently as 2001, Insurers Paid Out

Nearly $1.16 for Every $1 in Earned

Premiums

Relatively Low CAT Losses, Reserve Releases

Heavy Use of Reinsurance Lowered Net

Losses

Relatively Low CAT Losses, Reserve Releases

Avg. CAT Losses,

More Reserve Releases

Higher CAT

Losses, Shrinking Reserve

Releases, Toll of Soft

Market

Cyclical Deterioration

Lower CAT

Losses Before Sandy

Page 86: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

Underwriting Gain (Loss)1975–2013:Q1*

* Includes mortgage and financial guaranty insurers in all years.Sources: A.M. Best, ISO; Insurance Information Institute.

Large Underwriting Losses Are NOT Sustainable in Current Investment Environment

-$55

-$45

-$35

-$25

-$15

-$5

$5

$15

$25

$35

75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 1213:Q1

Cumulative underwriting deficit from 1975 through

2012 is $510B

($ Billions)Underwriting

profit in 2013:Q1

totaled $4.6B

High cat losses in 2011 led to the highest

underwriting loss since 2002

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164

Performance by Segment

164

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Private Passenger Auto Combined Ratio: 1993–2015F

10

1.7

10

1.3

10

1.3

10

1.0

10

9.5

10

7.9

10

4.2

98

.4

94

.3

95

.1

95

.5 98

.3 10

0.3

10

1.3

10

1.0

10

1.9

99

.6

99

.4

98

.6

98

.3

99

.5 10

1.1

10

3.5

80

85

90

95

100

105

110

115

93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12E13F14F15F

Private Passenger Auto Accounts for 34% of Industry Premiums and Remains the Profit Juggernaut of the P/C Insurance Industry

165Sources: A.M. Best (1990-2012E);Conning (2013F-15F); Insurance Information Institute.

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Homeowners Insurance Combined Ratio: 1990–2015F

11

3.0

11

7.7

15

8.4

11

3.6

10

1.0 10

9.4

10

8.2

11

1.4 1

21

.7

10

9.3

98

.2

94

.4 10

0.3

89

.0 95

.7

11

6.9

10

5.8

10

6.7

12

2.2

10

4.4

10

1.7

10

1.2

10

0.7

11

8.4

11

2.7 12

1.7

80

90

100

110

120

130

140

150

160

170

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12E13F 14F 15F

1

Homeowners Performance in 2011/12 Impacted by Large Cat Losses. Extreme Regional Variation Can Be Expected Due to

Local Catastrophe Loss Activity

Sources: A.M. Best (1990-2011);Conning (2012E-2015F); Insurance Information Institute. 166

Hurricane Ike

Hurricane Sandy

Record tornado activity

Hurricane Andrew

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10

9.4

11

0.2

11

8.8

10

9.5 1

12

.5

11

0.2

10

7.6

10

4.1

10

9.7

11

0.2

10

2.5 1

05

.4

91

.1

93

.6

10

4.2

98

.9

10

2.1

10

6.7

10

4.9

10

2.1

10

1.4

10

1.3

10

2.0

11

1.1

11

2.3

12

2.3

90

95

100

105

110

115

120

125

90

91

92

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

11

12

13

F

14

F

15

F

Co

mm

erc

ial L

ine

s C

om

bin

ed

Ra

tio

*2007-2012 figures exclude mortgage and financial guaranty segments.Source: A.M. Best (1990-2011); Conning (2012-2015F) Insurance Information Institute

Commercial Lines Combined Ratio, 1990-2015F*

Commercial lines underwriting

performance is expected to improve as

improvement in pricing environment persists

169

Page 91: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

Commercial Auto Combined Ratio: 1993–2015F

11

2.1

11

2.0

11

3.0

11

5.9

10

2.7

95

.2

92

.9

92

.1

92

.4 94

.3 96

.8 99

.4

98

.0

10

4.6

10

7.1

10

1.7

10

0.3

99

.8

11

8.1

11

5.7

11

6.2

80

85

90

95

100

105

110

115

120

125

95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12E 13F 14F 15F

Commercial Auto is Expected to Improve as Rate Gains Outpace Any Adverse Frequency and Severity Trends

170Sources: A.M. Best (1990-2012E);Conning (2012-2015F); Insurance Information Institute.

Page 92: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

General Liability Combined Ratio: 2005–2015F

112.

9

95.1 99

.0

94.2

101.

4

104.

4

105.

8

108.

3

107.

1 110.

8

99.8

80

85

90

95

100

105

110

115

05 06 07 08 09 10 11 12 13F 14F 15F

Commercial General Liability Underwriting Performance Has Been Volatile in Recent Years

Source: Conning Research and Consulting. 172

Page 93: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

Workers Compensation Combined Ratio: 1994–2012P

102.

0

97.0 10

0.0

101.

0

112.

6

108.

6

105.

1

102.

7

98.5

103.

5

104.

5 110.

6 115.

0

115.

0

109.

0

121.

7

107.

0

115.

3

118.

2

80

85

90

95

100

105

110

115

120

125

130

94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12

Workers Comp Results Began to Improve in 2012. Underwriting Results Deteriorated Markedly from 2007-

2010/11 and Were the Worst They Had Been in a Decade. Sources: A.M. Best (1994-2009); NCCI (2010-2012P) and are for private carriers only; Insurance Information Institute. 177

WC showed a better-than-expected

improvement for private carriers in 2012

Page 94: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

2. SURPLUS/CAPITAL/CAPACITY

187

How Will Large Catastrophe Losses Impact Capacity?

187

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189

Policyholder Surplus, 2006:Q4–2013:Q1

Sources: ISO, A.M .Best.

($ Billions)

$487.1$496.6

$512.8$521.8

$478.5

$455.6

$437.1

$463.0

$490.8

$511.5

$540.7$530.5

$544.8

$559.2 $559.1

$538.6

$550.3

$567.8

$583.5$586.9

$607.7

$570.7$566.5

$505.0$515.6$517.9

$420

$440

$460

$480

$500

$520

$540

$560

$580

$600

$620

06:Q407:Q107:Q207:Q307:Q408:Q108:Q208:Q308:Q409:Q109:Q209:Q309:Q410:Q110:Q210:Q310:Q411:Q111:Q211:Q311:Q412:Q112:Q212:Q312:Q413:Q1

2007:Q3Pre-Crisis Peak

Surplus as of 3/31/13 stood at a record high $607.7B

*Includes $22.5B of paid-in capital from a holding company parent for one insurer’s investment in a non-insurance business in early 2010.

The Industry now has $1 of surplus for every $0.80

of NPW, close to the strongest claims-paying

status in its history.

Drop due to near-record 2011 CAT losses

The P/C Insurance Industry Both Entered and Emerged from the 2012 Hurricane

Season Very Strong Financially.

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190

U.S. INSURANCE MERGERS AND ACQUISITIONS, 2002-2012 (1)

$9,704

$59,925

$14,878

$50,793

$43,022

$50,417

$31,435

$14,373

$46,509

$54,724

$43,152

$0

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Tra

ns

ac

tio

n v

alu

es

0

100

200

300

400

500

600

Nu

mb

er o

f tran

sa

ctio

ns

($ Millions)

(1) Includes transactions where a U.S. company was the acquirer and/or the target.

Source: Conning proprietary database.

M&A activity has returned to its pre-crisis levels.

Page 97: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

4. RENEWED PRICING DISCIPLINE

196

Evidence of a Broad and Sustained Shift in Pricing

196

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198

-5%

0%

5%

10%

15%

20%

25%

71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12

Net Premium Growth: Annual Change, 1971—2012

(Percent)1975-78 1984-87 2000-03

Shaded areas denote “hard market” periodsSources: A.M. Best (historical and forecast), ISO, Insurance Information Institute.

Net Written Premiums Fell 0.7% in 2007 (First Decline

Since 1943) by 2.0% in 2008, and 4.2% in 2009, the First 3-Year Decline Since 1930-33.

2012 growth

was +4.3%

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199

P/C Net Premiums Written: % Change, Quarter vs. Year-Prior Quarter

Sources: ISO, Insurance Information Institute.

Sustained Growth in Written Premiums(vs. the same quarter, prior year) Will Continue through 2013

10.2

%15

.1%

16.8

%16

.7%

12.5

%10

.1%

9.7%

7.8%

7.2%

5.6%

2.9%

5.5%

-4.6

%-4

.1%

-5.8

%-1

.6%

10.3

%10

.2% 13

.4%

6.6%

-1.6

%2.

1%0.

0%-1

.9%

0.5%

-1.8

%-0

.7%

-4.4

%-3

.7%

-5.3

%-5

.2%

-1.4

%-1

.3%

1.3% 2.

3%1.

7% 3.5%

1.6%

4.1%

3.8%

3.0% 4.

2% 5.1%

4.8%

4.1%

-10%

-5%

0%

5%

10%

15%

20%

2002

:Q1

2002

:Q2

2002

:Q3

2002

:Q4

2003

:Q1

2003

:Q2

2003

:Q3

2003

:Q4

2004

:Q1

2004

:Q2

2004

:Q3

2004

:Q4

2005

:Q1

2005

:Q2

2005

:Q3

2005

:Q4

2006

:Q1

2006

:Q2

2006

:Q3

2006

:Q4

2007

:Q1

2007

:Q2

2007

:Q3

2007

:Q4

2008

:Q1

2008

:Q2

2008

:Q3

2008

:Q4

2009

:Q1

2009

:Q2

2009

:Q3

2009

:Q4

2010

:Q1

2010

:Q2

2010

:Q3

2010

:Q4

2011

:Q1

2011

:Q2

2011

:Q3

2011

:Q4

2012

:Q1

2012

:Q2

2012

:Q3

2012

:Q4

2013

:Q1

Premium growth in Q1 2013 was up 4.1% over Q1 2012, marking the

12th consecutive quarter of growth

Page 100: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

201

Average Commercial Rate Change,All Lines, (1Q:2004–1Q:2013)

-3.2

%-5

.9%

-7.0

%-9

.4%

-9.7

%-8

.2%

-4.6

% -2.7

%-3

.0%

-5.3

%-9

.6%

-11

.3%

-11

.8%

-13

.3%

-12

.0%

-13

.5%

-12

.9%

-11

.0%

-6.4

%-5

.1%

-4.9

%-5

.8%

-5.6

%-5

.3%

-6.4

%-5

.2%

-5.4

% -2.9

%

2.7

% 4.4

%4

.3%

3.9

%5

.0%

5.2

%

-0.1

% 0.9

%

-0.1

%

-16%

-11%

-6%

-1%

4%

9%

1Q

04

2Q

04

3Q

04

4Q

04

1Q

05

2Q

05

3Q

05

4Q

05

1Q

06

2Q

06

3Q

06

4Q

06

1Q

07

2Q

07

3Q

07

4Q

07

1Q

08

2Q

08

3Q

08

4Q

08

1Q

09

2Q

09

3Q

09

4Q

09

1Q

10

2Q

10

3Q

10

4Q

10

1Q

11

2Q

11

3Q

11

4Q

11

1Q

12

2Q

12

3Q

12

4Q

12

1Q

13

Note: CIAB data cited here are based on a survey. Rate changes earned by individual insurers can and do vary, potentially substantially.

Source: Council of Insurance Agents & Brokers; Insurance Information Institute

KRW Effect

Pricing as of Q1:2013 was positive for the 8th consecutive

quarter. Gains are likely to continue through 2013.

(Percent)

Q2 2011 marked the last of 30th

consecutive quarter of price declines

Page 101: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

206

Change in Commercial Rate Renewals, by Line: 2013:Q1

Source: Council of Insurance Agents and Brokers; Insurance Information Institute.

Major Commercial Lines Renewed Uniformly Upward in Q1:2013 for the 8th Consecutive Quarter; Property Lines & Workers Comp Leading the Way; Cat

Losses and Low Interest Rates Provide Momentum Going Forward

Percentage Change (%)

5.5% 5.8%6.8%

9.8%

1.3%

4.1% 4.3% 4.6% 4.6%5.4%

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

Su

rety

Bu

sin

ess

Inte

rru

ptio

n

Ge

ne

ral

Lia

bili

ty

Um

bre

lla

Co

mm

erc

ial

Au

to

Co

nst

ruct

ion

D&

O

EP

L

Co

mm

erc

ial

Pro

pe

rty

Wo

rke

rsC

om

p

Workers Comp rate increases are large than any other line, followed

by Property lines

Note: CIAB data cited here are based on a survey. Rate changes earned by individual insurers can and do vary, potentially substantially.

Page 102: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

CYBER RISK

215

Cyber Risk is a Rapidly Emerging Exposure for Businesses Large

and Small in Every IndustryNEW III White Paper:

http://www.iii.org/assets/docs/pdf/paper_CyberRisk_2013.pdf

215

Page 103: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

Data Breaches 2005-2013, By Number of Breaches and Records Exposed# Data Breaches/Millions of Records Exposed

* 2013 figures as of March 19, 2013.Source: Identity Theft Resource Center

157

321

446

656

498

419447

662

17.322.9

35.7

19.1

66.9

222.5

16.2

127.7

100

200

300

400

500

600

700

2005 2006 2007 2008 2009 2010 2011 20120

20

40

60

80

100

120

140

160

180

200

220

# Data Breaches # Records Exposed (Millions)

The total number of data breaches and number of records exposed fluctuates from year to year and over time.

Millions

Page 104: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

217

2012 Data Breaches By Business Category, By Number of Breaches

3.8%

11.2%

13.6%

34.5%

36.9%

Source: Identity Theft Resource Center, http://www.idtheftcenter.org/ITRC%20Breach%20Report%202012.pdf.

The majority of the 447 data breaches in 2012 affected business and medical/healthcare organizations, according to the Identity Theft Resource Center.

Business, 165 (36.9%)Govt/Military, 50 (11.2%)

Banking/Credit/Financial, 17 (3.8%)

Educational, 61 (13.6%)

Medical/Healthcare, 154 (34.5%)

Page 105: Overview and Outlook for the P/C Insurance Industry: Focus on Louisiana Markets Independent Insurance Agents of Louisiana Destin, FL June 26, 2013 Download

www.iii.org

Thank you for your timeand your attention!

Twitter: twitter.com/bob_hartwigDownload at www.iii.org/presentations

Insurance Information Institute Online:

229