overview electronic services september 24, 2003 bernard arseneau director, electronic services...
TRANSCRIPT
Overview Electronic Services
September 24, 2003
Bernard ArseneauDirector, Electronic Services Division
Standard Offerings
Request for Service Payment Taking Product Sales Service Packaging e-Forms Citizen Engagement Online Submission
www.snb.ca
Results
On behalf of 9 Provincial Departments
and 39 Municipalities...75+ products and services200+ forms13 service packages 3 citizen engagement initiatives
Individual Services
PDF Forms 200+ forms 37,000 downloads / month
Links to Acts, Regulations, Information MV Renewal (3 - 4,000 per month) Driver Renewal
certain conditions apply
Individual Services (con’t) Government Directory
search names, Departments, mandates, org chartsphone numbers, e-mail addresses
Municipalities (41)paymentsformscitizen engagement initiatives
Change of AddressMedicare, P-Tax, MVR, DL, parking placards
Business Services
Business Services
Corporate Affairs Registry Business Registry Auto Dealer Vehicle Registration Trucking and Transport Land and Property
User
Assessment Data
Property MapData
Parcel Data
Real Property InformationInternet Service
UserUser User
Real Property Information Internet Service - 1996
Real Property Information
Intrernet Service
$0.00
$10,000.00
$20,000.00
$30,000.00
$40,000.00
$50,000.00
$60,000.00
$70,000.00
$80,000.00
1996
08
1996
11
1997
02
1997
05
1997
08
1997
11
1998
02
1998
05
1998
08
1998
11
1999
02
1999
05
1999
08
1999
11
2000
02
2000
05
2000
08
2000
11
2001
02
2001
05
2001
08
2001
11
2002
02
2002
05
2002
08
2002
11
2003
02
2003
05
2003
08
CRO revenue comparision
$-
$5,000
$10,000
$15,000
$20,000
$25,000
$30,000
$35,000
$40,000
Apr-03
May-03
Jun-03
Jul-03
Aug-03
Sep-03
Oct-03
Nov-03
Dec-03
Jan-04
Feb-04
Mar-04
02-03 fiscal
03-04 fiscal
Partners
CARIS - Land Registry
Unisys - Personal Property Registry
CGI, e-government, gbiz
Lessons Learned
Design around the needs to citizens & businesses
Executive support Stakeholder support Strong ownership Communication Implementation