Overview

• IT Services, Management Consulting, Selection & Staffing

• Over the years producing successful results

• Offices in US, Middle East & in India

• Global Delivery

• Proven Methodologies and Best Practices

• Focused on Execution

Vertical and Horizontal Focus

• IT Services & Solutions.Microsoft Technologies. .NET,SharePoint, MS azure specialistIn Cloud Computing

• IT ConsultingAcross the Technologies and Functionalities. We use one of the best and finest recruitment Processes for sourcing right Consultants for the right Jobs.

• BPO – Domestic , For Wellness Org. BothInbound and Outbound Process andUS (Insurance Domain) – Non-voiceProcess

• GISFrom Survey Digitization’s,Photogrammetric solutions to providing End to End GIS technical solution's.

• IT Products SAP , Salesforce.com, Hospital

Management system. Live Streaming and on-Demand Webcasting.

• Mobile Unified Broad casting system.Products for Blackberry, Android, I-Phone

Skye ITS - Overview, BPO Offerings

Credible partner with proven delivery track record and financial stability

Domain Verticals

Wellness Industry (Domestic)Insurance Domain (US Process)EducationTechnical SupportProduct Support

BPO Services Portfolio & Delivery Channels

Dedicated Agent Programs:

24 x 7 x 365 Support

• Internal Help Desk • External Help Desk•Office Productivity Suites•Operating Systems•Proprietary Software•Hardware & Tech. Equip.•Networking (LAN/WAN)•Internet/Intranet/ Extranet•Vendor/OEM Support Mgmt

Technical Support

• Inbound & Outbound• B-to-B & B-to-C •Inbound Customer Care•Outbound B-B Programs•Outbound Sales•3rd Party Verification

Customer Interaction Services

• Transactional• End-to-End Processes• IT Enabled•Payment Processing•Transaction Processing•Invoicing•Claims Processing•Application Processing

Back Office & Shared Services

Support Services

Dedicated Agent Programs: 24 x 7 x 365 Support

Customer acquisition Technical SupportCustomer care

• Account set-up

• User registration

• Billing queries

• Billing dispute resolution

• Credit / refund process

• Sales support

• B2B lead generation

• B2C telesales campaigns

• Independent sales closure

Demonstrated experience

• Installation support

• How to issues

• Upgrades

• L1 & L2 support

Quality Management Systems

And focus onAnd focus on

Integrated with

Basic frameworkBasic framework

Knowledge managementKnowledge management

Process improvement

Performance managementPerformance management

Tools for automation

Information securityInformation security

Metrics Achievement

US Insurance Non –Voice Process

• This is an Insurance process, where the offshore team support the onsite sales people in creating Insurance quotes.• Quotes are of 2 types. New quote and Renewal Quote. • Total team size is 50• Insurance can be of home/property, auto, Medial etc..

Process We Do:• Customer details are written in data sheet and the scan copy is send to us to run the quote using those details.• Once we analyze the market according to the customers requirement, we will put it in a presentation to show customer how much would be the least possible premium for their requirement.• Our offshore team has link to other insurance companies in US, which is given by our onsite team to analyze the market premium rates.• We upload the same details prepared from out offshore team to their internal software to verify the details and send it back to the customer.

Wellness Process Outsourcing – WPO – Both Inbound and Outbound Process

• WPO is an domestic process where SkyeITS involved in doing both inbound and outbound activity to the client “Anoos” a largest beauty chain organization in South India.

• Anoos own 17 locations in India and 1 in U.S.A. employing about 300 Technicians. It's a family business wherein all the four sisters are partners - Directors in the business.

• Also a wide range of Ayurvedic Indian Organic treatment products are available in which ,most of the herbs used in the Spa and in the products are, cultivated by Anoos organically.

• Apart from the clinical/Salon services for women, Anoos has also started international beauty school on the occasion of its silver jubilee. Apart from offering services to women Anoos extends if amazing services for men as well. Anoos have both clinical and salon services for Men”.

• At SkyeITS, we take care of their complete sales activity by calling the customers (Outbound sales) and explain about their products and services. We generate $ 35 k per month.

• Inbound, we handle customer queries, appointment bookings etc.

Revenue generated for customers

• The industry is expected to post as much as $50 billion in revenue by 2020, the National Association for Software and Services Companies estimates.

• The industry is expected to end fiscal 2015 with revenue of about $22 billion. The Indian BPM industry began in the 1990s, focused on customer service and call center's.

BPO Industry Growth

Why is the sector growing

• Rapid industrialization and growth of IT parks in the country

• Partial privatization of telecommunication

• Development of SEZ; which also help IT companies get tax benefits

• A large number of resource readily available in the country

• Low operating costs

• Tax breaks and sops offered by the government

Network Infrastructure

Highlights

PRI Lines based voice call routing –Higher uptime & network stability

Scalable - Easier to add on new centers

Powered with firewalls and internet security system

Redundant routes and PoPs available

• Capability to generate reports using data from more than one source (e.g., integrated reporting from the ACD and workforce management tools).

• Ability to provide customized reports.• Our reporting overview include the following–Daily Summary: Provides a breakdown of

standard information including calls made per agent, Call received, call duration, login hours, abandon rate, abandon delay, average response.–Weekly Account Management Summary:

Provides a narrative on the weekly performance results, quality assurance, escalations, training, and any other updates that are pertinent–Monthly summary: This would have a

summary of target vis-à-vis achievements across parameters. Some sample system generated reports for a current tech helpdesk client are provided below:

• Capability to generate reports using data from more than one source (e.g., integrated reporting from the ACD and workforce management tools).

• Ability to provide customized reports.• Our reporting overview include the following–Daily Summary: Provides a breakdown of

standard information including calls made per agent, Call received, call duration, login hours, abandon rate, abandon delay, average response.–Weekly Account Management Summary:

Provides a narrative on the weekly performance results, quality assurance, escalations, training, and any other updates that are pertinent–Monthly summary: This would have a

summary of target vis-à-vis achievements across parameters. Some sample system generated reports for a current tech helpdesk client are provided below:

Reporting

Insurance Process Outsourcing – IPO (Offshore Support)

• SkyeITS do the back end support in generating the quotes online and put a presentation together. We are supporting on the same to one of our client in Texas and we are doing it successfully from the past 3 years.

• We generate quotes through web rater; finalize them in different insurance carriers to find out which is cheaper and gives required coverage to customer. We are dealing with all personal lines (Homeowners, Auto, Motorcycle, Dwelling Fire, Renters, Term Life Insurances), Commercial lines (workers compensation, Auto, Business owners policy etc), Employee benefits, Health Insurance etc from offshore. We show different Insurance coverage options and their respective premiums in PPT presentations.

• This will save a lot of time for your consultants and will allow them to completely concentrate on sales and improve business. Outsourcing to us helps you in cost reduction and escalates your production. • we can also generate leads of customers who are willing to get Insurance through cold calling.

Our practices:

Banking and Financial Services

Pharmaceutical BPO

Retail BPO

Healthcare BPO

• Following diagrammatic representation shows the current Insurance support from theoffshore team to the Insurance Agent back in Texas:

Insurance Process Outsourcing – IPO (Offshore Support)

Client Process

SkyeITS Process

IPR Protection and Security

Physical Security• Restricted access to the development area

• Physical segregation of separate projects

• Separate visitor/ service entrance

• Secure server room with restricted access

• Role based access to servers

• Segregation of servers by function (i.e. development, testing, operations)

• Segregation of servers by customers and projects

• Restricted and controlled access to CD Writers

• Password/ user ID based log in

• ISA driven authentication mechanisms

• FTP permissions to only authorized managers

Logical Security

Network Security

• Logical LAN sub segments

• Audit trails

• Administrator/DBA autonomy for access control

• McAfee anti virus software

• Firewalls

• Back up / archival of critical software and

all logical volumes

• ISMS Policy• ISO 27001

Sustained Trust• Flexibility to meet the needs of Agile Businesses• Business Integrity enforced by Transparent Operations• 90% Repeat Clients

Our Value Proposition

Core values•Customer Focus: “success begins and ends with satisfied customers”

Long-term Business Relationships with Clients, Partners & Associates •Innovation and Versatility

Strong Financial Performance

Robust infrastructure- Multiple IPLC links- Eqpt. from leading brands like Nortel / Cisco

Contact SkyeITSINDIA

Skye ITS (INDIA) Pvt. Ltd,

6-3-698/A, Pawani Plaza,

3rdFloor, Panjagutta,

Hyderabad - 500082, India

Tel (040) 23400760/23400860

sri@skyeits.com

Website :www.skyeits.com