overview of best practices from the enoll community (eip_aha c2)
DESCRIPTION
ENoLL presentation in the User Empowerment Mutual Learning SeminarEIP_AHA C2, celebrated in Eindhoven, October 23th, 2013 Best practices and trends in the Living LAb community about user engagement and empowerement in eHealth and AgeingTRANSCRIPT
European Network of Living Labs (ENoLL)
Overview of Best Prac;ces from the ENoLL community
Ana Garcia European Network of Living Labs (ENoLL)
User Empowerment Mutual Learning Seminar EIP_AHA C2
Eindhoven, October 23th, 2013
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The European Network of Living Labs (ENoLL)
+300 Accredited Living Labs
European Network of Living Labs, Brussels based international non-profit organisaton, facil i tates the cooperation and the exploitation of synergies between its 300+ members worldwide.
Living Labs suppor;ng EIP_AHA
A Living Lab is a real-‐life test a n d e x p e r i m e n t a ; o n environment. where users and producers co-‐create innova;ons. In a trusted, open ecosystem that enables business and societal innova;on
Living Labs suppor;ng EIP_AHA
Overview of best prac;ces User Empowerment – AHA domain
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Overview of best prac;ces from ENoLL community:
User Empowerment – AHA domain
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• Coventry Ci;lab (UK): – Warm Neighbourhoods®, AroundMe™, Serious Games: Business and societal objec;ves. Best
prac;ce in Co-‐crea;on à service design, business models, service blueprint + User stories. • iMinds (Belgium):
– Care Living Labs: Scaling and measuring Living Lab + societal/business impact – Care4Balance: Itera;ve co-‐crea;ve R&D approach
• AIM (+Waag) (NL): – Health-‐Labs: AHA & SmartCi;zen, scale, diversity of “Labs”, Serious Gaming
• WAAG Society (+Laurea) (NL): – Express2Connect: Collec;on of good prac;ces in user engagement/involvement/
empowerment in all the stages of development. People Value Company, Storyville games, Social connectedness. Book (CONECT)
• Laurea University of Applied Sciences (Finland): – M-‐Health booster – RDI: Scale, network of Labs/tes;ng environments – Guarantee project: Involvement tof big tech. companies + Living Labs, Ethics, privacy, data
security • GAIA (Spain):
– ObesiTIC Project: Living Lab as a service – Centre of InnovaQon and Excellence (CoIE) on Embedded Systems for health ApplicaQons:
building on knowledge and best prac;ces.Scaling
ci;zen engagement in culture, health and well-‐being co-‐crea;on & serious games Sinead Ouillon Email: [email protected]
By Sinead Ouillon
Warm Neighbourhoods® DALLAS: Delivering Assisted Living Lifestyles at Scale (£23 million) • AIM: to grow the assisted living sector and position companies to take advantage of increasing
global demand for assisted living goods & services • OBJECTIVE: to demonstrate that services can be provided at a sufficient scale and cost to
enable independent living, whilst thinking beyond traditional health and social care provision
100 years ago I could have checked on my elderly mum as I walked to work
Today I live 100 miles away, how do I do know mum’s OK ?
The Smoking Chimney
By Sinead Ouillon
WarmNeighbourhoods® “AroundMe™”
• The “AroundMe™” service (part of the WarmNeighbourhoods brand) is a consumer self-buy informal care platform that helps people live independently and help their friends and relatives more easily support them
• Uses connected home sensor technologies – Appliance monitor – Drawer/door sensors – Temperature monitor
• Text messages sent to let carers know their loved one is up and about, and OK.
By Sinead Ouillon
• Health Care (eHealth, Virtual Clinics, Mobile learning)
• Educa;on & Training (Games based learning, virtual assistants)
• Tourism (loca;on based content – augmented reality)
• Retail (intelligent retail systems)
• Intelligent Transport (wireless parking guidance) • Public Service Planning (wireless sensor monitoring) • Research and Development (Touch Digital)
Games technology for ci;zen engagement in:
By Sinead Ouillon
Tech Example: Virtual Care Lounge Managing Chronic Illness, ini;ally COPD, Direct Reduc;on in Hospital Admissions, Tele
Medicine, Virtual Avatars, Library Built with Staffordshire NHS Trust – 47 pa;ents (provided iphones or ipads), diary updates, speak to other pa;ents, stop smoking room, exercise room, display pa;ent data.
By Sinead Ouillon
Care Innovation Space Flanders: real-life experimentation and impact testing of innovative solutions for elderly care in large-scale living labs
By iMinds
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USER COMMITTEE
SOUNDING BOARD COMMITTEE
USER COMMITTEE
PROJECT PROJECT PROJECT PROJECT
LIVING LAB PLATFORM 1 LIVING LAB PLATFORM 2 ...
SCIENTIFIC CONSORTIUMPROGRAM OFFICE PO
Care Living Lab
By iMinds
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Cross-‐overs
• Trends and opportuni;es inside and outside Flanders
• Informa;on exchange, events, knowledge sharing, match making func;on
• Collect and disseminate scien;fic knowledge • Policy advice
By iMinds
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Objec;ves for “indicator development”
• Development of a measurement instrument with – qualita;ve and quan;ta;ve key indicators – measuring outcomes & processes
• Social & economical impact • Policy advice
Evaluate projects Outcomes & processes
• S;mulate maturing • LL Plaoorm: by self-‐assessment • Care LL: by tailored support • Flanders: itera;ve policy advice
Evaluate living lab Methodology & processes
Specific
Measurable
Achievable
Relevant
Time bound
By iMinds
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Indicator development • Development of “Ideal type goals” for care living labs
• 4 clusters of key concept and values à translated into a measurable set of indicators
Evaluate living lab methodology &
processes
Open innova;on
Human-‐centered design
Local play ground / experimenta;on space
Governance & management
Determine sub-‐dimensions
Opera;onaliza;on in indicators
By iMinds
Care4Balance Balancing informal care through mul;-‐service stakeholder design AAL call 5 project
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One single ICT system that offers care task coordina;on & communica;on within care network
By iMinds
Approach
Informal carers
Elderly Formal carers
28/10/13 18
• Itera;ve co-‐crea;ve R&D approach (Innova;on Binder)
• End users in the driving seat • User requirement analysis • Persona & scenario development • Co-‐crea;ve POC development • Real-‐life tes;ng
• Technological components & integra;on
• Find the op;mal business ‘sweet spot’ within consor;um
“Innova;on binder”
Business perspec;ve
Technology perspec;ve
User perspec;ve
By iMinds
Focus on informal carers • What did we do so far? • Domain analysis:
– literature study – observa;ons – workshops (n=15) – in-‐depth interviews (n=7) – diary study (n=7) – sensor study (n=7)
28/10/13 19
• Persona development
Informal carers: who?
• Current prac;ce scenario
What do they do? What are their pains?
• User requirements
What do they need?
• Future prac;ce scenario
How support them with technology?
From user perspec;ve
From technology perspec;ve
From business perspec;ve By iMinds
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Health-Lab
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To support and stimulate ICT & Care developments: • Creating a platform where all people meet, discuss and share development and implementation of new solutions in care
• Support and stimulate the set-up of several living lab locations were new solutions can be tested and improved, together with users
• The creation of new curricula’s focused on the implementation of these new solutions in educational settings
AMSTERDAM SMART CITY
Contact: gijs.vanrijn@health-‐lab.nl www.health-‐lab.nl www.amsterdamsmartcity.com
By Gijs van Rijn
Digital choir In Almere senior citizens use online services to participate in a digital choir, hereby elderly maintain easy access to activities in a larger community.
Facts & results • Mul;ple actors • The broadband connec;on seniors can
sing synchronous • Stay part of a social community • Decrease loneliness • Digital choir is a starter for other social
ac;vi;es
AMSTERDAM SMART CITY 21 By Gijs van Rijn
GetConnected: serious gaming
50 students and several care institutions are developing games that stimulate seniors to keep moving and maintain social interaction, together with the elderly.
Facts & results • 10 teams of 5 students ‘Informatics’ • Assignments are given by the institution and the elderly • Increase of interaction between clients • Several serious games developed, some students become entrepreneur
AMSTERDAM SMART CITY 22 By Gijs van Rijn
Living labs
Online Physiotherapy
Ipads
Historic video wall for demented
Hearplay -‐ visual disabiliQes
V2me friendship finder system
A2E2 – Digital Coach
AMSTERDAM SMART CITY 23 By Gijs van Rijn
Express to Connect: Apps to improve social interac;on Partners: E2C consor;um (Denmark, Sweden, Finland, The Netherlands)
By Sabine Wildevuur
‘Real life’ living labs
By Sabine Wildevuur
Cocrea;on workshops
By Sabine Wildevuur
By Sabine Wildevuur
By Sabine Wildevuur
By Sabine Wildevuur hup://www.bispublishers.nl/bookpage.php?id=265
By Rob Moonen
mHealth Booster – RDI project • The purpose of mHealth Booster –RDI project is to plan and co-‐create with the
clients, professionals and entrepreneurs ac;ve and par;cipa;ve development environments (test environments). Health technology products, solu;ons and services will be tested and developed tthrough Ac;on research and user-‐driven methods in real life as Living Lab approach.
• The mHelath Booster -‐project started in August 2013 and will be implemented during the year 2014. Laurea University of Applied Sciences is coordina;ng the project. mHealth Booster project is funded by The Finnish Centres for Economic Development, Transport and the Environment (ELY Centres).
• The ac;vi;es of the mHealth Booster focuses on empowering elderly people to live independently at their own homes as long as possible. Technological solu;ons support and combine health and wellbeing of the elderly people.
• The main objec;ve of the Ac;on Research of the mHealth Booster -‐project is to find out how e.g. new mobile products and services can be co-‐created and developed by elderly people and their significant others and professionals.
By Paula Lehto
• ObesiTIC Project: Valida;on of this tool in an area of special interest following a Living Lab methodology for the co-‐crea;on, tes;ng and valida;on of the technology developed within the project through SPORTIS Living Lab.
• A Centre of InnovaQon and Excellence (CoIE) on Embedded Systems for health ApplicaQons (AAL. Ambient Assisted Living) was planned to be launched by GAIA, addressing the target organiza;ons, the users, the mechanisms and procedures towards a successful launch and a sustainable CoIE. The experience gathered in FP6 and FP7 Networks of Excellence (NoEs) and some resul;ng CoIEs and Living Labs established in other areas were taken into considera;on. Links with other relevant ini;a;ves, namely ARTEMIS, other ETPS and na;onal and regional CoIEs and Living Labs, like SPORTIS Living Lab were exploited.
•
By Idoia Muñoz
Summary Trends involving users in AHA
• Scaling-up: involvement and
experimentation at city and
Regional
level + combination of
several LLs and
experimentation sites�
• Measuring/indicators v
alue of the
Living Lab instrument �
• Extensive usage of g
aming and serious
games �
• Business development focus�
• Ethics, privacy, data
security focus�
Input provided by: • Sinead Ouillon, [email protected] • Bram Lievens ([email protected]), An Jacobs ([email protected])
• Gijs van Rijn ([email protected]) • Sabine Wildevuur ([email protected]) • Tuija Hirvikoski ([email protected]), Rob Moonen ([email protected]), Paula Lehto ([email protected])
• Idoia Muñoz ([email protected])
Ana Garcia European Network of Living Labs [email protected] @RoblesAG
@openlivinglabs [email protected]
www.openlivinglabs.eu